Delivery Specialist - Customer Support

Join our dedicated team at The Nielsen Company as a Delivery Specialist in Customer Support. In this dynamic role, you will be pivotal in ensuring that our customers receive the highest level of support and service. You will handle inquiries, resolve issues, and provide insights that enhance customer satisfaction.

Join our dynamic team as a Customer Support Specialist IV-2, where you'll play a critical role in delivering exceptional support to our clients. Your primary responsibilities will include addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction with our innovative solutions.

Role Overview Coface is hiring an International Customer Support Specialist focused on Business Intelligence and Business Operations (BI BO) for its Bengaluru office. This entry-level position centers on supporting our international clients and helping them resolve their inquiries promptly and thoroughly. What You Will Do Assist customers with questions about products and services. Troubleshoot issues and guide clients toward solutions. Work closely with internal teams to provide responses tailored to each client’s needs. Contribute to client satisfaction and help maintain strong client relationships. About the Team Join a group dedicated to delivering reliable support and ensuring our international customers receive timely, effective assistance.

Who We AreSamsara (NYSE: IOT) stands at the forefront of the Connected Operations™ Cloud, transforming how organizations engaged in physical operations utilize Internet of Things (IoT) data to derive actionable insights and enhance their operational efficiency. Our mission is to improve the safety, efficiency, and sustainability of industries that form the backbone of our global economy, including agriculture, construction, field services, transportation, and manufacturing. By digitally transforming these sectors on a large scale, we are proud to contribute to their ongoing evolution.Joining Samsara means becoming a part of a team that is shaping the future of physical operations through innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, you will have the autonomy and support necessary to make a significant impact as we build for the long term.About the Role:As a member of our dedicated frontline support team, you will join a group of highly skilled Technical Support Specialists. Your primary responsibility will be to provide timely and effective technical assistance to customers via phone and chat. This dynamic role requires you to be self-motivated and responsive, ensuring that our customers receive the support they need promptly. You will collaborate with other support representatives across multiple locations to deliver exceptional service.To excel in this position, you should possess experience in a technical support role, demonstrate proven customer-facing skills, and have strong communication abilities. Comfort in navigating complex technical issues and a familiarity with a fast-paced phone support environment are essential.Important Note: This position will necessitate working from our Bengaluru office as required to address support escalations. Candidates must reside within a 1.5-hour commuting distance from the office.You Should Apply If:You want to make a difference in vital industries: Your contributions will have a tangible impact—helping to maintain essential services, ensuring food availability, reducing emissions, and, most importantly, guaranteeing the safety of workers.

Join Eurofins as a Senior Product Support Specialist, where your expertise will play a pivotal role in enhancing customer satisfaction and driving product excellence. In this dynamic position, you will troubleshoot complex issues, provide in-depth product knowledge, and collaborate with cross-functional teams to deliver outstanding support services. Your contributions will directly impact the quality and reliability of our products, ensuring clients receive top-notch service.

Location: Bengaluru, Karnataka, India Work Arrangement: Hybrid (3 days in office, 2 days remote) Shift: Flexibility to work EST and PST hours Role Overview ZoomInfo is hiring an Integrations Support Specialist II to help ensure customer success. This position focuses on building strong customer relationships and delivering prompt, accurate support for integration-related questions and incidents. The role is key to creating positive customer experiences and supporting their goals with ZoomInfo’s platform. What You Will Do Provide daily support to customers, handling incidents and offering workflow suggestions to help them get the most from ZoomInfo’s platform and integrations. Triage and escalate unresolved technical issues to engineering teams as needed. Document best practices and important information for customers using online support tools. Serve as a customer advocate by capturing feedback and sharing it internally to support ongoing product and service improvements. Develop knowledge of third-party products and integrations to guide customers on usage and adoption. Spot renewal risks and upsell opportunities, working with internal teams to resolve concerns and support successful renewals. Complete other related duties as assigned.

About the Role Konovo is hiring an Account Support Specialist in Bengaluru, Karnataka. This role focuses on supporting clients and helping maintain strong customer relationships. The position offers the chance to build skills while working with a team committed to high-quality service. What You Will Do Assist clients with their account-related questions and needs Work closely with team members to resolve customer issues Support ongoing efforts to improve customer satisfaction Location This position is based in Bengaluru, India.

Role Overview Bosch Group is looking for an IT Support Specialist to join the team in Bengaluru. This role focuses on supporting employees with technical issues and maintaining the smooth operation of IT systems across the organization. What You Will Do Respond to IT support requests from employees Troubleshoot hardware and software issues Help ensure IT systems run reliably Contribute to a productive work environment by resolving technical problems promptly Location Bengaluru

As a Customer Relationship Specialist, you will play a crucial role in ensuring our clients have a smooth onboarding experience. Your responsibilities will include:1. **New Client Onboarding**: Lead the onboarding journey for new clients, providing a warm welcome, detailing our products and services, and helping them familiarize themselves with our platform.2. **Client Assistance**: Serve as the primary contact for clients, addressing their queries and concerns through phone and email communications. Provide knowledgeable support to help them utilize our offerings effectively.3. **Problem Resolution**: Proactively identify and troubleshoot client issues, working diligently to achieve quick resolutions. Collaborate with internal teams to ensure client concerns are handled accurately and promptly.4. **Relationship Building**: Forge and maintain strong, lasting relationships with clients, understanding their unique needs to provide personalized support.5. **Client Education**: Equip clients with insights and educational resources, informing them about updates, new features, and best practices to enhance their experience with our products and services.6. **Client Feedback**: Act as a liaison between clients and internal teams, relaying valuable feedback that contributes to the enhancement of our offerings.7. **Record Keeping**: Ensure accurate and up-to-date maintenance of client records and interactions within our CRM system.

As a Customer Relationship Specialist at Altisource, you will play a pivotal role in ensuring our clients receive the utmost support and guidance. Your responsibilities will include:1. New Client Onboarding: Lead new clients through a seamless onboarding process, offering a warm welcome and comprehensive explanations of our products and services, ensuring they fully understand our platform and offerings.2. Client Assistance: Serve as the primary point of contact for our clients, attentively addressing their inquiries and concerns through phone calls and emails, while providing expert assistance to help them navigate our services effectively.3. Problem Resolution: Proactively identify and resolve client issues, collaborating with internal teams to ensure accurate and timely solutions to client concerns.4. Relationship Building: Foster and maintain strong, enduring relationships with clients by understanding their unique needs and preferences, providing personalized support tailored to them.5. Client Education: Equip clients with valuable insights and educational resources to empower informed decision-making. Keep them updated on new features and best practices to enhance their experience with our offerings.6. Client Feedback: Act as a vital link between clients and internal teams, relaying valuable feedback that drives improvements in our services.7. Record Keeping: Ensure accurate and timely documentation of client interactions in our CRM system.

Role Overview Weekday's Client is hiring a Customer Support Specialist in Bengaluru, Karnataka, India. This full-time position centers on supporting parents and students, ensuring each interaction meets high standards for professionalism, empathy, and accuracy. What You Will Do Respond to customer inquiries across multiple channels Resolve issues promptly and document each interaction carefully Collaborate with internal teams to address complex concerns Maintain detailed and organized records of all communications Who Succeeds in This Role Comfortable working in a structured environment Detail-oriented and consistent in task execution Calm under pressure and able to manage several interactions at once Strong focus on customer satisfaction If you value precision, enjoy helping others, and thrive on delivering reliable support, consider joining the team at Weekday's Client.

Join ZeroFox, a dynamic and rapidly expanding company, as a Customer Support Specialist. We are looking for an enthusiastic, adaptable, and client-centric individual to provide exceptional service to our platform users while supporting our global operations. In this role, you will collaborate closely with the Account Management and Technology teams to resolve issues and enhance customer interactions.Your responsibilities will include managing our customer helpdesk, developing effective messaging for outreach efforts, and automating processes to improve efficiency. The ideal candidate will be skilled in building strong relationships internally and externally, ensuring continuous feedback, and delivering amicable solutions to customer challenges. A strong technical understanding of the ZeroFox SaaS platform will be essential.This is a high-impact position where your efforts will directly contribute to the success of our clients and partners. You will need to think strategically and make data-driven decisions while navigating both technical and non-technical environments. Your ability to create repeatable processes and manage risks will be key to driving scale and enterprise growth.

About Fictiv Fictiv helps hardware innovators bring better products to market, faster. With manufacturing hubs in India, Mexico, China, and the United States, Fictiv supports companies as they move from prototype to full-scale production. Clients use Fictiv to access high-quality manufacturing services, streamline logistics, and reduce supply chain risks. To date, Fictiv has delivered over 35 million parts for commercial and prototype use across industries such as aerospace, robotics, automotive, and climate technology. Role Overview: Associate Sales Support Specialist (US Shift) This role is based in Bengaluru, India and supports the U.S. sales team. The Associate Sales Support Specialist handles administrative tasks, manages CRM data, processes orders, and coordinates with internal teams. Direct customer engagement is a key part of the job, including answering questions and resolving minor issues by email, chat, or phone. Work Schedule Hours: 8:30 PM – 4:30 AM IST, Monday to Friday (aligned with US Central business hours) Hybrid: 3 nights in-office, 2 nights remote each week Main Responsibilities Sales Support Update and maintain CRM systems (such as Salesforce and Odoo) with accurate sales data Prepare and process sales quotes, invoices, purchase orders, and contracts Work closely with logistics, finance, and operations teams to support the sales process Track order statuses, follow up on pending documentation, and help with reporting Manage sales documentation and ensure compliance with internal procedures Customer Engagement Respond to customer inquiries via email, chat, or phone in a timely and professional manner Provide basic product information, order updates, and support for customer requests Escalate complex issues to the appropriate team members and maintain clear communication Build rapport with customers and represent Fictiv effectively

Join Armis, the leader in cyber exposure management and security, where we safeguard the entire attack surface and effectively manage cyber risk exposure in real-time. In a world that is increasingly perimeter-less, we empower organizations to continuously see, protect, and manage all critical assets, extending from ground to cloud. Our mission is to secure Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and society around the clock.Armis is a privately held company headquartered in California.Location: BangaloreReports to: IT & Security Support Specialist (EU)What You Will Do:Provide professional global Tier 2-3 technical support to employees and systems both locally and remotely.Adhere to IT & Security protocols and Key Performance Indicators (KPIs).Develop and enhance technical documentation, training materials, and how-to articles to streamline the support process.Identify, automate, and document solutions for recurring issues.Oversee the onboarding setup and orientation for new employees.Manage the offboarding process for departing employees.Collaborate with cross-departmental teams to understand, research, and resolve issues.Engage with vendors and suppliers for both physical and virtual assets.Work with both on-premises and cloud systems.

Job Title: Customer Support AdministratorJob Location: BengaluruRole Summary:Join our team as a Customer Support Administrator, an entry-level role where you will provide essential technical support to our global customers through our Customer Support Portal (CSP). This back-office system employs a workflow manager to facilitate the resolution of customer inquiries effectively.Roles and Responsibilities:Review, clarify, and process CSP tickets submitted by both external and internal customers.Assess the technical integrity of test results and related information.Escalate tickets as necessary to the appropriate resolver per our tiered response structure.Communicate customer issues to CES sales and operations management.Manage training requests from prospective installers for CES’s course catalog and business partner applications.Compile EXCEL-based metrics to report on queue status.Assist in the production of various training materials.Scope:The CSP serves as an online back-office system that integrates project management of infrastructure deployments with a comprehensive help/service/support desk. It streamlines business processes across CES’s global support team, enhancing response predictability for our customers. Services include access to FAQs, software downloads, warranty information, training requests, and support.

About the Role betsol is looking for a Customer Support Executive in Bengaluru. This position serves as the main contact for customers, handling inquiries and resolving issues with care and efficiency. Strong communication and a knack for problem-solving are key to maintaining customer satisfaction and loyalty.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Customer Support Executive. In this role, you will be the first point of contact for our clients, assisting them with inquiries and ensuring an exceptional customer experience. Your expertise will help us maintain our reputation for outstanding service.

We are seeking an experienced Customer Delivery Manager with 9 to 12 years of expertise to oversee service chains for specific business service products across various organizational units. This role will be responsible for delivering combined services in alignment with agreed Operational Level Agreements (OLAs) and ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for contracted services. You will be accountable for the technical content of specialized operational concepts and provide vital input for resource planning to maintain operational stability. Your role will also involve ensuring the quality of the services provided, coordinating operational performance, and implementing process improvements to maximize efficiency. You will serve as the operational interface between production, Service Delivery Management (SDM), and other delivery units, guiding Operation Managers and acting as the primary point of contact for internal customers.

As the Director of Customer Delivery & Outcomes at ema, you will play a pivotal role in enhancing customer satisfaction and driving successful outcomes. Your strategic vision will guide a dynamic team, ensuring seamless delivery of services that meet and exceed client expectations. You will be responsible for developing and implementing innovative solutions that bolster customer engagement and retention.

Saviynt is on the lookout for a dynamic and experienced Manager to spearhead our technical support team during night shifts. The ideal candidate will demonstrate exceptional leadership capabilities, possess a wealth of experience in managing technical support operations, and be committed to providing outstanding customer service in a 24x7 environment. This pivotal role is essential in ensuring our global clientele receives prompt and high-quality resolutions to their technical challenges.