Customer Service Manager for Cloud Services

Join T-Systems as a Customer Service Manager where you will be pivotal in ensuring the effective management and fulfillment of all mainframe contracts. Your primary focus will be on delivering exceptional service level customer satisfaction while overseeing key performance indicators including time, profit and loss, quality, and growth. You will act as the accountable manager for all aspects of the customer relationship concerning cloud services, fostering a close alignment with commercial teams and other portfolios within the Customer Service Manager for Mainframe Services.

Join Valtech as a Senior Salesforce Developer specializing in Service Cloud and Financial Services Cloud, where your expertise will drive innovative solutions and enhance client experiences. At Valtech, we create a dynamic environment that fosters continuous learning, encourages meaningful impact, and supports professional growth. You will be at the forefront of pioneering digital transformations, challenging conventional wisdom, and leading the development of next-generation customer experiences. Your contributions will play a crucial role in reshaping industries.

T-Systems ICT India Pvt. Ltd. seeks a Customer Service Manager based in Bengaluru. This role leads customer service operations, focusing on strong service delivery and high customer satisfaction. Key responsibilities Manage daily customer service activities to ensure smooth operations Support and guide a team dedicated to customer support Identify process improvement opportunities and implement effective solutions Track performance metrics and drive ongoing improvements Requirements Proven experience managing customer service teams Strong leadership and communication skills Ability to motivate teams and enhance service processes Dedication to delivering excellent customer service

ABOUT RUBRIK Rubrik is pioneering the first cloud data management platform designed for data protection, search, analytics, archival, and copy data management tailored for hybrid cloud enterprises. Our mission is to enable businesses to recover, manage, and secure their data across any platform, simplifying data management for all enterprises. We aim to democratize public cloud access for every organization and provide scalable architecture for efficient data management. This ambitious journey presents immense opportunities for personal development and contributions to a unique product. We proudly stand as the fastest-growing enterprise startup in Silicon Valley's history!

Join Version 1 as an OCI Managed Services Consultant, where you'll play a pivotal role in delivering cloud solutions tailored to our clients' needs. In this dynamic position, you will leverage your expertise in Oracle Cloud Infrastructure to ensure optimal performance and reliability of our managed services.As a key player in our team, you will collaborate closely with clients, understanding their unique challenges and providing innovative solutions. You will be responsible for overseeing the implementation, management, and optimization of cloud services, ensuring that our clients achieve their desired outcomes efficiently.

Role Overview Miratech is hiring a Principal Genesys Cloud Professional Services Consultant in Bengaluru. This senior position focuses on guiding clients through Genesys Cloud implementations and improving their customer experience strategies. The role works closely with internal and client teams to design solutions that fit business goals and current industry standards. What You Will Do Lead project teams through the full lifecycle of Genesys Cloud deployments Conduct needs assessments to understand client requirements and challenges Deliver consulting services to a varied client base, ensuring high quality and value Collaborate with cross-functional teams to design and refine solutions Maintain strong client relationships and help achieve project milestones What Helps in This Role Deep technical knowledge of Genesys Cloud solutions Experience leading project teams and managing client engagements Strong interpersonal and communication skills Ability to align solutions with client objectives and industry practices This position is based in Bengaluru and offers the chance to work with a diverse group of clients and colleagues.

The Customer Delivery Manager is pivotal in ensuring the successful and efficient delivery of services for our customer accounts. This role demands a strong focus on quality, cost management, and effective communication between customers and the delivery organization. The manager will foster collaboration with internal delivery units and service management teams to enhance service quality and performance.Key Responsibilities:Service Delivery: Oversee the end-to-end delivery operations model for contracted cloud services, ensuring a balance between cost and quality.Team Leadership: Lead and manage a team of Customer Delivery Managers (CDMs), integrating various roles to ensure comprehensive service delivery.Communication: Maintain regular communication with delivery teams and suppliers regarding performance and quality, establishing regular updates with service management and customers.Customer Advocacy: Represent the voice of the customer within the delivery organization, ensuring their needs are met.Solution Approval: Endorse optimal costing and design solutions, including transition and transformation strategies.Delivery Oversight: Monitor all aspects of service delivery, ensuring timely and high-quality service within budget.Cost Management: Supervise service quality and costs, driving optimization and efficiency.Portfolio Management: Identify and address service gaps in collaboration with portfolio owners.Escalation Management: Serve as the escalation point for service delivery issues and customer concerns.Quality Initiatives: Direct quality enhancement programs to align with organizational standards.Strategic Planning: Periodically review and align customer strategies with service delivery management to optimize delivery.

Join Version 1 as an Oracle Cloud Environments & Release Manager and take charge of our cloud infrastructure. You will be responsible for overseeing the deployment, management, and optimization of Oracle cloud environments. Your expertise will ensure that we deliver high-quality services to our clients while maintaining operational excellence.

Join our dynamic team at ph7 as a Customer Service Representative! In this entry-level role, you will be the first point of contact for our customers. Your primary responsibilities will include resolving inquiries, providing support, and ensuring customer satisfaction. We are looking for enthusiastic individuals who are eager to learn and grow with us.

Join our dynamic team at Intuitive as a Customer Service Representative, where you will play a pivotal role in enhancing client satisfaction. Your primary responsibilities will include responding to customer inquiries, troubleshooting issues, and providing accurate information about our products and services.We are looking for individuals who possess excellent communication skills, a positive attitude, and a passion for helping others. If you thrive in a fast-paced environment and are eager to contribute to a team dedicated to improving patient outcomes, we want to hear from you!

We are seeking a dynamic and motivated SAP Customer Service Consultant to join our team. In this role, you will leverage your expertise in SAP Customer Service modules to deliver exceptional solutions that enhance client satisfaction and operational efficiency. Your ability to analyze client needs and provide tailored SAP solutions will be essential to our success.

We are on the lookout for a skilled Senior Cloud Operations Engineer to join our vibrant team at Vendavo. In this pivotal role, you will play a crucial part in ensuring the reliability, scalability, and efficiency of our cloud services. Collaborating closely with our development, operations, and infrastructure teams, you will design, implement, and maintain our cloud infrastructure deployed on AWS and Azure platforms. Your responsibilities will include monitoring the health and performance of our cloud infrastructure, optimizing resource utilization, and implementing automation to enhance operational workflows. This is an exciting opportunity to contribute to the success of our cloud-native applications within a dynamic and innovative environment.

As a Customer Service Representative at kgtiger2, you will play a pivotal role in delivering exceptional installation and licensing support to our customers. You will address day-to-day inquiries through various communication channels including phone, email, and web, ensuring our clients receive the highest level of service and assistance.

Kobie Marketing has over three decades of experience in the loyalty industry, working with global brands to deliver personalized, data-driven loyalty programs. The company is recognized as a Forrester Leader and a top workplace in the United States. Kobie is expanding its global footprint by opening a Tech Hub in Bengaluru, Karnataka. This new center will serve as a Global Capabilities Center, supporting a variety of technology roles and strengthening Kobie’s presence in India. The Cloud Engineering team at Kobie Marketing builds and maintains enterprise-level cloud infrastructure. The team focuses on automation, security, scalability, and operational efficiency to support both company growth and client needs. Role overview The Cloud Engineering Manager leads the design, delivery, and operation of secure, scalable, and highly available cloud platforms. This position works closely with business stakeholders and other engineering teams to turn requirements into strong technical architectures. Leadership responsibilities include mentoring team members, encouraging the use of AI automation and best practices, and upholding high standards for quality, security, and efficiency. Key responsibilities Oversee the design and operation of cloud platforms that support client solutions Work with business and engineering teams to align technical solutions with requirements Promote operational excellence and maintain stability across cloud environments Mentor and develop team members, fostering continuous improvement Encourage adoption of AI automation and industry best practices Ensure solutions meet standards for quality, security, and efficiency Impact This position directly shapes platform stability, speed to market, and Kobie’s ability to scale client solutions worldwide. Location Bengaluru, Karnataka

Join our team as a Customer Service Representative with one of our esteemed clients located in Bengaluru. We are looking for candidates who are passionate about customer service and eager to contribute to our dynamic team.Position: Customer Service RepresentativeLocation: BengaluruExperience Level: 2 – 3 years in Customer ServiceKey Responsibilities:Manage order creation: Receive, verify, and input customer orders into SAP while ensuring accuracy and timely follow-up on any discrepancies.Handle order maintenance: Process requests for changes, cancellations, and other adjustments in compliance with company policies.Oversee order confirmations: Collaborate with internal teams to validate delivery schedules and communicate updates to customer service representatives.Adopt and promote the Market Based Management culture and philosophy.Flexibility to work shifts as business needs dictate.Assist with additional back-office tasks as assigned by management.Performance Metrics:Focus on productivity, utilization, accuracy, turnaround time, and quality KPIs.Adhere to departmental goals set at the beginning of each calendar year.Education Requirements:Mandatory:Diploma or Bachelor's DegreeProficient in English, both written and verbalStrong computer skills, including proficiency in Microsoft Excel, Word, and OutlookPreferred:Familiarity with SAP or ERP systemsProficiency in Chinese, Mandarin (both spoken and written)Experience:2 to 3 years of customer service experience, ideally in the electronics industry. Recent graduates with relevant qualifications are encouraged to apply.Required Skills:Attention to detail and accuracy in data processingStrong sense of urgencyExcellent time management skills to meet deadlinesDetail-oriented mindset

Join Fortanix, a pioneering start-up tackling the world's most complex data protection challenges for enterprises and governments. Our innovative technology ensures data privacy throughout its lifecycle—whether at rest, in motion, or in use—across diverse IT infrastructures, including public cloud, on-premises, hybrid cloud, and SaaS.We are seeking a Customer Service Specialist for Order Fulfillment who excels in project management, problem-solving, and customer interactions. The successful candidate will collaborate with Fortanix's engineering, sales, and finance teams to enhance internal processes and improve customer satisfaction.Key Responsibilities:Deliver exceptional customer service, including customer setup and onboarding.Manage customer service tickets, ensuring timely tracking and resolution of requests.Oversee purchase orders and quotes, handling order fulfillment and RMA processes, including international and domestic shipping.Provision SaaS accounts efficiently.Develop documentation to standardize operational processes.Foster positive customer experiences by collaborating closely with Sales, Marketing, Product Development, and Customer Success teams.Provide after-hours support on-call as needed.

As an Inside Sales and Customer Service Executive at apna, the focus is on engaging directly with customers and representing the company’s voice. This position is based in Bengaluru, Karnataka, India. Role overview This role centers on building strong relationships with customers through clear and effective communication. Daily work involves supporting customers, answering questions, and addressing concerns to ensure a positive experience at every stage. What you will do Engage with customers to provide prompt and helpful service Support sales activities by fostering trust and understanding customer needs Work to maintain high levels of customer satisfaction with each interaction Key skills Strong verbal and written communication Ability to build rapport and maintain relationships Customer-focused mindset

LinkedIn Corporation is looking for a Technical Services Manager based in Bengaluru. This role leads a group of technical specialists who support clients and deliver service with a focus on quality and efficiency. Role overview The Technical Services Manager guides the team through the rollout of technical solutions. Attention to detail and a commitment to meeting client needs are central to this position. The manager coordinates efforts to ensure services are delivered on time and at a high standard. What you will do Lead and support a team of technical specialists Oversee the implementation of technical solutions for clients Monitor service quality and efficiency Work to ensure client expectations are consistently met

We are seeking a dynamic and dedicated Service Specialist to join our team at Anton Paar in Bengaluru. In this role, you will play a crucial part in providing exceptional service and support to our clients, ensuring their satisfaction with our products and solutions.

Role overview Ensono seeks a Project Manager with a background in Public Cloud solutions for its Bengaluru office. This role centers on guiding cloud-based projects from initiation through completion. The position involves monitoring project progress and upholding quality standards throughout each phase. What you will do Lead the delivery of public cloud projects, ensuring timelines and key deliverables are met Coordinate efforts among cross-functional teams to keep projects on track Assign and manage resources to support project objectives Monitor project quality and confirm that standards remain consistent Location This position is based in Bengaluru, India.