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Experience Level
Manager
Qualifications
To excel in this role, candidates must possess strong communication, presentation, and negotiation skills. A collaborative mindset and finance literacy are essential. Proficiency in intermediate MS Office and advanced ITIL processes are mandatory. Additionally, fluency in English and German is required.
About the job
We are seeking an experienced Customer Delivery Manager with 9 to 12 years of expertise to oversee service chains for specific business service products across various organizational units. This role will be responsible for delivering combined services in alignment with agreed Operational Level Agreements (OLAs) and ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for contracted services. You will be accountable for the technical content of specialized operational concepts and provide vital input for resource planning to maintain operational stability. Your role will also involve ensuring the quality of the services provided, coordinating operational performance, and implementing process improvements to maximize efficiency. You will serve as the operational interface between production, Service Delivery Management (SDM), and other delivery units, guiding Operation Managers and acting as the primary point of contact for internal customers.
About T-Systems Information and Communication Technology India Private Limited
T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a recognized leader in providing integrated IT solutions and digital transformation services across industries. With over 3,500 dedicated employees in Pune, Bangalore, and Nagpur, we enable our clients in sectors such as automotive, manufacturing, logistics, healthcare, and the public sector to achieve their digital goals. As a subsidiary of T-Systems International GmbH, we leverage our global presence in more than 20 countries and a revenue exceeding €4 billion to deliver innovative solutions tailored to our clients' unique needs. T-Systems is proud to be a Great Place To Work® Certified company, emphasizing our commitment to creating a supportive work environment.
T-Systems Information and Communication Technology India Private Limited
Full-time|On-site|Bengaluru
We are seeking an experienced Customer Delivery Manager with 9 to 12 years of expertise to oversee service chains for specific business service products across various organizational units. This role will be responsible for delivering combined services in alignment with agreed Operational Level Agreements (OLAs) and ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for contracted services. You will be accountable for the technical content of specialized operational concepts and provide vital input for resource planning to maintain operational stability. Your role will also involve ensuring the quality of the services provided, coordinating operational performance, and implementing process improvements to maximize efficiency. You will serve as the operational interface between production, Service Delivery Management (SDM), and other delivery units, guiding Operation Managers and acting as the primary point of contact for internal customers.
The Customer Delivery Manager is pivotal in ensuring the successful and efficient delivery of services for our customer accounts. This role demands a strong focus on quality, cost management, and effective communication between customers and the delivery organization. The manager will foster collaboration with internal delivery units and service management teams to enhance service quality and performance.Key Responsibilities:Service Delivery: Oversee the end-to-end delivery operations model for contracted cloud services, ensuring a balance between cost and quality.Team Leadership: Lead and manage a team of Customer Delivery Managers (CDMs), integrating various roles to ensure comprehensive service delivery.Communication: Maintain regular communication with delivery teams and suppliers regarding performance and quality, establishing regular updates with service management and customers.Customer Advocacy: Represent the voice of the customer within the delivery organization, ensuring their needs are met.Solution Approval: Endorse optimal costing and design solutions, including transition and transformation strategies.Delivery Oversight: Monitor all aspects of service delivery, ensuring timely and high-quality service within budget.Cost Management: Supervise service quality and costs, driving optimization and efficiency.Portfolio Management: Identify and address service gaps in collaboration with portfolio owners.Escalation Management: Serve as the escalation point for service delivery issues and customer concerns.Quality Initiatives: Direct quality enhancement programs to align with organizational standards.Strategic Planning: Periodically review and align customer strategies with service delivery management to optimize delivery.
As the Director of Customer Delivery & Outcomes at ema, you will play a pivotal role in enhancing customer satisfaction and driving successful outcomes. Your strategic vision will guide a dynamic team, ensuring seamless delivery of services that meet and exceed client expectations. You will be responsible for developing and implementing innovative solutions that bolster customer engagement and retention.
Join our dedicated team at The Nielsen Company as a Delivery Specialist in Customer Support. In this dynamic role, you will be pivotal in ensuring that our customers receive the highest level of support and service. You will handle inquiries, resolve issues, and provide insights that enhance customer satisfaction.
As a Delivery Manager at Continental, you will play a pivotal role in overseeing and optimizing our delivery processes. You will be responsible for ensuring that our projects meet customer expectations in terms of quality, timeliness, and cost efficiency. Your leadership will guide cross-functional teams towards achieving operational excellence and enhancing customer satisfaction.
Join Tekion as a Senior Staff Program Delivery Manager, where you will play a pivotal role in orchestrating the delivery of innovative solutions that drive business success. You will collaborate closely with cross-functional teams to ensure projects are executed seamlessly and meet organizational objectives.
Version1 is looking for an experienced Delivery Manager to join the Bengaluru office. This position centers on leading the delivery of digital, data, and cloud solutions for clients, with a focus on quality and strong client relationships. Role overview The Delivery Manager will coordinate cross-functional teams and manage project timelines to ensure solutions meet client expectations. Attention to quality and customer satisfaction is central to this role. Key responsibilities Oversee delivery of digital, data, and cloud projects from planning through completion Collaborate with teams from multiple disciplines to achieve project goals Monitor progress and address issues to keep projects on track Promote continuous improvement in delivery processes Requirements Previous experience managing delivery of technology solutions Strong organizational and leadership skills Ability to work with cross-functional teams Commitment to high-quality outcomes and client satisfaction
Harness is a pioneering AI Software Delivery Platform, founded by technologist and entrepreneur Jyoti Bansal, known for creating AppDynamics, which was acquired by Cisco for $3.7B. With approximately $570M in funding and a valuation of $5.5B, Harness is supported by prominent investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves with AI accelerating code generation, the complexity has shifted to post-code processes including testing, deployment, application security, reliability, compliance, and cost optimization. Harness revolutionizes this "outer loop" by integrating AI and automation, enabling teams to deliver software more efficiently while ensuring security and compliance throughout the software delivery lifecycle.The Harness Platform leverages Harness AI and the Software Delivery Knowledge Graph to apply deep contextual insights and intelligent automation across the software delivery lifecycle, embedding governance and policy-driven controls throughout.In the past year, Harness facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and managed $2.8B in cloud expenditure. Our solutions have empowered clients like United Airlines, Morningstar, and Choice Hotels to accelerate release cycles by up to 75%, cut cloud costs by as much as 60%, and achieve a tenfold increase in DevOps efficiency.With a global presence across 14 offices in 25 countries, Harness is at the forefront of AI software delivery, and we are in search of exceptional talent who can help us accelerate our momentum.We are seeking a passionate Engineering Manager to spearhead the development of innovative solutions in Continuous Delivery (CD). This is not merely a management role; it is a chance to design and implement influential features that enhance customer satisfaction, drive annual recurring revenue (ARR) growth, and solidify our position as leaders in the DevOps sector.In this capacity, you will lead a distributed engineering team operating across various locations, creating new functionalities atop our platform. You will work closely with customers to resolve escalations, refine feature specifications, and make strategic product choices that will define the future of our CD offerings.We are looking for a leader adept in backend technologies (Java, Go) who enjoys engaging with code directly. The ideal candidate thrives in a dynamic, startup-like environment, embraces uncertainty, and consistently converts complex challenges into quantifiable outcomes.If you are energetic, innovative, and passionate about delivering outstanding customer experiences, this is your opportunity to reshape how enterprises deploy software and make a lasting impact.
Saviynt provides AI-powered identity management solutions for enterprises and government agencies. The company helps clients protect digital assets, streamline their operations, and manage compliance costs. The Customer Support Manager position is based in Bengaluru and focuses on leading a team dedicated to supporting clients with their identity security needs. This role plays a key part as organizations integrate AI into their security operations. Key Responsibilities Lead and motivate the customer support team to deliver effective service Oversee daily support operations, ensuring clients receive prompt and high-quality assistance Assist customers as they address identity security challenges Work closely with internal teams to resolve complex technical issues Client Focus Saviynt supports Fortune 500 companies and public sector organizations, providing secure and efficient identity management solutions driven by AI. Learn more at www.saviynt.com.
Bosch Global Software Technologies Private Limited
Full-time|On-site|bengaluru
Position OverviewJoin our team as a seasoned SAP Delivery Manager, responsible for overseeing comprehensive service delivery across transformational SAP projects and Application Management Services (AMS). This pivotal role demands 12-15 years of extensive experience in managing intricate SAP implementations, practice management, and multi-regional account operations with complete P&L responsibility.Key ResponsibilitiesService Delivery LeadershipDirect all business operations, personnel, and end-to-end service delivery processes to guarantee consistent, top-tier service to clients.Lead cross-functional teams across various geographies and enhance operational efficiency.Ensure adherence to SLA/KPI metrics and cultivate strong client relationships throughout the project lifecycle.Steer transformative SAP projects, including Greenfield implementations, Brownfield upgrades, and hybrid scenarios.Practice & Account ManagementManage multiple client accounts across diverse geographies with total accountability for service delivery excellence.Advance SAP Practice management initiatives and standardize operational models.Oversee cost optimization while preserving service quality and client satisfaction.Accountable for revenue growth and responsible for the profitability of the assigned portfolio.Team Leadership & People ManagementLead large cross-functional teams comprising SAP consultants, technical experts, and support staff.Implement initiatives for employee retention and performance management across global delivery teams.Encourage continuous learning and skill enhancement to improve service delivery capabilities.Introduce automation and process improvement initiatives to drive operational efficiency.Client & Stakeholder ManagementAct as the primary escalation point for critical issues and complex stakeholder management scenarios.Maintain executive-level relationships with C-suite clients and key decision-makers.Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders.Facilitate value realization discussions and ensure alignment with client business objectives.Operational Excellence & ReportingEstablish and uphold service delivery frameworks, quality standards, and best practices.Deliver comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs.Pursue process improvement and simplification initiatives to enhance service delivery efficiency.Implement risk management strategies to mitigate potential issues.
About 66degrees 66degrees helps enterprises use AI, cloud, and data solutions to solve complex business problems. The company brings together experts from leading firms to help organizations turn chaotic data into valuable assets and streamline complexity. 66degrees aims to create workplaces where autonomous systems support smarter decisions and unlock human potential. The culture values teamwork, innovation, and professional growth. Role Overview: Technical Delivery Manager This Technical Delivery Manager role suits someone who has moved from hands-on software engineering into a leadership position focused on delivery. The job calls for both technical depth and strong project management. The manager works closely with engineering teams to guide execution, uphold quality, and deliver practical solutions. Main Responsibilities Direct end-to-end delivery of software engineering projects, from planning through release. Set project scope, timelines, and allocate resources for predictable results. Collaborate with engineering teams on system design, architecture, and technical choices. Coordinate work across backend, frontend, and cloud-based systems. Ensure adherence to engineering best practices, code quality, and scalable architecture. Lead Agile ceremonies: sprint planning, daily stand-ups, reviews, and retrospectives. Track and improve team velocity, predictability, and delivery quality. Identify and address risks, dependencies, and blockers to maintain progress. Work with stakeholders to turn business requirements into actionable technical plans. Communicate project status, risks, and results to leadership and stakeholders. Promote ongoing improvement in delivery processes, Agile practices, and team performance. Location Bengaluru or Pune
Join OneDirect as a Senior Manager, Customer Solutions (4-8 years experience)At OneDirect, our mission is to deliver unparalleled value to our customers over time, ensuring their success with our product and services. We are seeking a seasoned leader to spearhead our customer success initiatives, particularly in onboarding and solution delivery, guaranteeing our clients receive timely and significant value. This role involves collaborating closely with cross-functional teams, including product, technology, and solutions, during both the onboarding and ongoing customer engagement phases.Key Responsibilities:Champion customer success during the onboarding phase by crafting a premier, Red Carpet experience.Collaborate with various teams to ensure projects are staffed with the right talent and skills at optimal times.Develop and standardize success plan templates, working independently or alongside tech teams to deliver innovative customer solutions aligned with best practices.Oversee and report on all project elements, including progress tracking, success metrics, risk management, and serve as the escalation point for customer inquiries.Empower Customer Success Managers (CSMs) to deeply understand customer objectives and implement best practices to enhance engagement quality and methodology.Lead onboarding efforts while adhering to schedule, scope, features, and budget constraints.Act as the primary contact for the CSM team regarding all customer success initiatives.Key Metrics Ownership:NPS - Net Promoter ScoreTeam member satisfaction and continuous learningManage the financial model for your team, including cost projections, new hires, and forecasts
T-Systems ICT India Pvt. Ltd. seeks a Customer Service Manager based in Bengaluru. This role leads customer service operations, focusing on strong service delivery and high customer satisfaction. Key responsibilities Manage daily customer service activities to ensure smooth operations Support and guide a team dedicated to customer support Identify process improvement opportunities and implement effective solutions Track performance metrics and drive ongoing improvements Requirements Proven experience managing customer service teams Strong leadership and communication skills Ability to motivate teams and enhance service processes Dedication to delivering excellent customer service
About Zuora Zuora helps businesses grow and adapt with a platform built for modern business models. Companies use Zuora to launch new offerings, automate billing, and build predictable, recurring revenue streams. The platform supports subscriptions, usage-based pricing, and AI-driven or outcome-focused products. For over a decade, Zuora has shaped the Subscription Economy and continues to expand its platform for quote-to-cash processes, giving businesses a flexible, AI-ready foundation to monetize products and services. Role Overview The Senior Solution Delivery Manager leads the end-to-end implementation of Zuora solutions for enterprise clients. This role focuses on delivering multiple projects successfully, guiding teams, and ensuring client goals are met. What You Will Do Oversee several projects at once, making sure each finishes on schedule, within budget, and in line with customer objectives. Lead and mentor teams working on moderate to complex global implementations. Assess project quality, financial outcomes, risks, and overall effectiveness. Spot risks early and take action to prevent project issues. Manage project schedules and balance multiple concurrent initiatives. Apply expertise in SaaS, ERP, or Order-to-Revenue systems to deliver value quickly. Who Thrives Here This position suits those who enjoy managing several projects at once and excel at both delivery leadership and proactive risk management, especially in a multi-project environment. Location Bengaluru, Karnataka, India
Join m3usa as a Project Delivery Manager and take the lead in delivering exceptional projects that drive market research excellence.In this pivotal role, you will oversee project execution, ensure timely delivery, and foster collaboration among cross-functional teams to meet client objectives. Your strategic insights will directly contribute to enhancing our project delivery processes.
This position is not affiliated with 2070 Health.About ContiinexContiinex stands at the forefront of AI-driven enterprise automation within the healthcare and insurance sectors. Our innovative platform is designed to comprehend unstructured conversations, documents, and workflows, allowing for the autonomous execution of complex business processes that typically require human intervention. By utilizing specialized AI agents and domain-specific language models, we are revolutionizing Revenue Cycle Management (RCM), providing scalable, compliant, and impactful automation solutions tailored for large enterprises.Role OverviewAs the AI Delivery Manager specializing in Revenue Cycle Management, you will leverage your extensive knowledge of end-to-end revenue cycle workflows combined with robust integration, compliance, and automation skills. Your leadership will guide complex, multi-million-dollar deployments of Contiinex’s AI platforms within major healthcare organizations, ensuring excellence in delivery, adherence to regulatory standards, and tangible business results.You will collaborate closely with provider leadership, payer stakeholders, and internal product and engineering teams to facilitate digital transformation through AI-enhanced speech intelligence and specialized automation driven by Service Level Management (SLM).Key ResponsibilitiesOversee the comprehensive delivery of enterprise RCM automation initiatives utilizing Contiinex’s AI platforms.Lead large-scale deployments across workflows including eligibility, prior authorization, claims processing, accounts receivable follow-ups, denial management, and payment posting.Manage intricate integrations with EHR/PM systems, payer portals, clearinghouses, telephony platforms, and enterprise data systems.Ensure adherence to HIPAA regulations, CMS guidelines, payer policies, and enterprise security protocols.Drive program governance, manage Service Level Agreements (SLAs), mitigate risks, and maintain communication with executive stakeholders.Measure and report key business outcomes such as automation ROI, improvements in accounts receivable, reductions in denials, and optimization of cost-to-collect metrics.Collaborate with product and engineering teams to convert operational needs into scalable AI solutions.QualificationsEducational Background:Bachelor’s degree in Computer Science, Engineering, or a related field.Preferred: MBA or advanced certifications in healthcare or technology.Experience and Skills:Over 8 years of experience in US Healthcare Revenue Cycle Management with a proven track record of managing end-to-end RCM delivery.Demonstrated experience in leading large-scale, multi-million-dollar enterprise programs within the healthcare or insurance sectors.Hands-on experience in orchestrating RCM transformation initiatives leveraging AI, automation, analytics, or digital solutions.In-depth understanding of front, mid, and back-end RCM workflows.Strong knowledge of payer behaviors, clearinghouse operations, and reimbursement policies.
Role overview The Technical Customer Success Manager at Kong Inc. serves as the primary point of contact for clients in Karnataka, India. This position centers on helping customers achieve their objectives with Kong’s products, guiding them through each stage of implementation and adoption. What you will do Support customers as they integrate and use Kong’s solutions in their environments. Act as a trusted advisor, offering guidance to ensure clients gain the most value from their investment. Build and maintain strong relationships with customers, addressing their needs and questions as they arise. Requirements Experience working with clients in a technical capacity. Strong communication skills and the ability to build lasting partnerships. Located in Karnataka, India.
Join Aarna HR Solutions Pvt Ltd as a Customer Care Manager in Bengaluru and lead a dedicated team to enhance customer satisfaction and streamline service delivery. As a pivotal part of our organization, you will implement best practices in customer service, manage team performance, and drive initiatives to improve customer experiences.
Note: This role is with Contiinex, not 2070 Health. About Contiinex Contiinex builds AI-powered automation for healthcare and insurance enterprises. The platform focuses on understanding unstructured conversations, documents, and workflows to automate complex, people-driven business processes. With advanced AI agents and domain-specific language models, Contiinex helps large organizations automate Revenue Cycle Management (RCM) at scale while maintaining compliance and measurable results. Role Overview The AI Delivery Manager for Revenue Cycle Management leads the implementation of Contiinex’s agentic AI platforms at major healthcare organizations. This position calls for deep expertise in end-to-end revenue cycle processes, integration, compliance, and automation. The manager oversees large-scale, multi-million-dollar deployments, ensuring projects meet regulatory standards and deliver strong business outcomes. Success in this role depends on strong collaboration with provider executives, payer representatives, and internal product and engineering teams. The manager helps drive digital transformation through AI-powered speech intelligence and specialized SLM automation. What You Will Do Direct enterprise RCM automation projects using Contiinex’s AI platforms from start to finish. Oversee deployments across workflows such as eligibility verification, prior authorization, claims processing, accounts receivable follow-ups, denial management, and payment posting. Facilitate integration with EHR/PM systems, payer portals, clearinghouses, telephony systems, and enterprise data infrastructure. Ensure compliance with HIPAA, CMS guidelines, payer protocols, and company security policies. Lead program governance, manage SLAs, analyze risks, and communicate with executive stakeholders. Track and report on business outcomes including automation ROI, AR improvements, denial reductions, and cost-to-collect metrics. Work with product and engineering teams to translate operational needs into scalable AI solutions. Qualifications Education Bachelor’s degree in Computer Science, Engineering, or a related discipline. MBA or advanced certifications in healthcare or technology are preferred. Experience and Skills At least 8 years in US Healthcare Revenue Cycle Management, including hands-on RCM delivery experience. Proven leadership in large, multi-million-dollar healthcare or insurance projects. Experience with RCM transformation using AI, automation, analytics, or digital platforms. Comprehensive knowledge of front-, mid-, and back-end RCM workflows. Strong understanding of payer behavior, clearinghouse operations, and reimbursement regulations. Location: Bengaluru, Karnataka, India
Role Overview Wabtec Corporation is seeking a Manager of Advanced Analytics and AI Delivery in Bengaluru. This role leads projects that use data and artificial intelligence to improve business outcomes across global operations. The position focuses on applying analytics expertise to strengthen decision-making and advance technology initiatives. What You Will Do Lead advanced analytics and AI projects from concept through delivery Work with teams across departments to design and implement AI-driven strategies Apply analytics to optimize processes and support better business decisions Help identify opportunities where data and AI can boost efficiency and performance Collaboration This role partners closely with cross-functional teams, ensuring that AI solutions align with operational needs and deliver measurable improvements.
T-Systems Information and Communication Technology India Private Limited
Full-time|On-site|Bengaluru
We are seeking an experienced Customer Delivery Manager with 9 to 12 years of expertise to oversee service chains for specific business service products across various organizational units. This role will be responsible for delivering combined services in alignment with agreed Operational Level Agreements (OLAs) and ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for contracted services. You will be accountable for the technical content of specialized operational concepts and provide vital input for resource planning to maintain operational stability. Your role will also involve ensuring the quality of the services provided, coordinating operational performance, and implementing process improvements to maximize efficiency. You will serve as the operational interface between production, Service Delivery Management (SDM), and other delivery units, guiding Operation Managers and acting as the primary point of contact for internal customers.
The Customer Delivery Manager is pivotal in ensuring the successful and efficient delivery of services for our customer accounts. This role demands a strong focus on quality, cost management, and effective communication between customers and the delivery organization. The manager will foster collaboration with internal delivery units and service management teams to enhance service quality and performance.Key Responsibilities:Service Delivery: Oversee the end-to-end delivery operations model for contracted cloud services, ensuring a balance between cost and quality.Team Leadership: Lead and manage a team of Customer Delivery Managers (CDMs), integrating various roles to ensure comprehensive service delivery.Communication: Maintain regular communication with delivery teams and suppliers regarding performance and quality, establishing regular updates with service management and customers.Customer Advocacy: Represent the voice of the customer within the delivery organization, ensuring their needs are met.Solution Approval: Endorse optimal costing and design solutions, including transition and transformation strategies.Delivery Oversight: Monitor all aspects of service delivery, ensuring timely and high-quality service within budget.Cost Management: Supervise service quality and costs, driving optimization and efficiency.Portfolio Management: Identify and address service gaps in collaboration with portfolio owners.Escalation Management: Serve as the escalation point for service delivery issues and customer concerns.Quality Initiatives: Direct quality enhancement programs to align with organizational standards.Strategic Planning: Periodically review and align customer strategies with service delivery management to optimize delivery.
As the Director of Customer Delivery & Outcomes at ema, you will play a pivotal role in enhancing customer satisfaction and driving successful outcomes. Your strategic vision will guide a dynamic team, ensuring seamless delivery of services that meet and exceed client expectations. You will be responsible for developing and implementing innovative solutions that bolster customer engagement and retention.
Join our dedicated team at The Nielsen Company as a Delivery Specialist in Customer Support. In this dynamic role, you will be pivotal in ensuring that our customers receive the highest level of support and service. You will handle inquiries, resolve issues, and provide insights that enhance customer satisfaction.
As a Delivery Manager at Continental, you will play a pivotal role in overseeing and optimizing our delivery processes. You will be responsible for ensuring that our projects meet customer expectations in terms of quality, timeliness, and cost efficiency. Your leadership will guide cross-functional teams towards achieving operational excellence and enhancing customer satisfaction.
Join Tekion as a Senior Staff Program Delivery Manager, where you will play a pivotal role in orchestrating the delivery of innovative solutions that drive business success. You will collaborate closely with cross-functional teams to ensure projects are executed seamlessly and meet organizational objectives.
Version1 is looking for an experienced Delivery Manager to join the Bengaluru office. This position centers on leading the delivery of digital, data, and cloud solutions for clients, with a focus on quality and strong client relationships. Role overview The Delivery Manager will coordinate cross-functional teams and manage project timelines to ensure solutions meet client expectations. Attention to quality and customer satisfaction is central to this role. Key responsibilities Oversee delivery of digital, data, and cloud projects from planning through completion Collaborate with teams from multiple disciplines to achieve project goals Monitor progress and address issues to keep projects on track Promote continuous improvement in delivery processes Requirements Previous experience managing delivery of technology solutions Strong organizational and leadership skills Ability to work with cross-functional teams Commitment to high-quality outcomes and client satisfaction
Harness is a pioneering AI Software Delivery Platform, founded by technologist and entrepreneur Jyoti Bansal, known for creating AppDynamics, which was acquired by Cisco for $3.7B. With approximately $570M in funding and a valuation of $5.5B, Harness is supported by prominent investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves with AI accelerating code generation, the complexity has shifted to post-code processes including testing, deployment, application security, reliability, compliance, and cost optimization. Harness revolutionizes this "outer loop" by integrating AI and automation, enabling teams to deliver software more efficiently while ensuring security and compliance throughout the software delivery lifecycle.The Harness Platform leverages Harness AI and the Software Delivery Knowledge Graph to apply deep contextual insights and intelligent automation across the software delivery lifecycle, embedding governance and policy-driven controls throughout.In the past year, Harness facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and managed $2.8B in cloud expenditure. Our solutions have empowered clients like United Airlines, Morningstar, and Choice Hotels to accelerate release cycles by up to 75%, cut cloud costs by as much as 60%, and achieve a tenfold increase in DevOps efficiency.With a global presence across 14 offices in 25 countries, Harness is at the forefront of AI software delivery, and we are in search of exceptional talent who can help us accelerate our momentum.We are seeking a passionate Engineering Manager to spearhead the development of innovative solutions in Continuous Delivery (CD). This is not merely a management role; it is a chance to design and implement influential features that enhance customer satisfaction, drive annual recurring revenue (ARR) growth, and solidify our position as leaders in the DevOps sector.In this capacity, you will lead a distributed engineering team operating across various locations, creating new functionalities atop our platform. You will work closely with customers to resolve escalations, refine feature specifications, and make strategic product choices that will define the future of our CD offerings.We are looking for a leader adept in backend technologies (Java, Go) who enjoys engaging with code directly. The ideal candidate thrives in a dynamic, startup-like environment, embraces uncertainty, and consistently converts complex challenges into quantifiable outcomes.If you are energetic, innovative, and passionate about delivering outstanding customer experiences, this is your opportunity to reshape how enterprises deploy software and make a lasting impact.
Saviynt provides AI-powered identity management solutions for enterprises and government agencies. The company helps clients protect digital assets, streamline their operations, and manage compliance costs. The Customer Support Manager position is based in Bengaluru and focuses on leading a team dedicated to supporting clients with their identity security needs. This role plays a key part as organizations integrate AI into their security operations. Key Responsibilities Lead and motivate the customer support team to deliver effective service Oversee daily support operations, ensuring clients receive prompt and high-quality assistance Assist customers as they address identity security challenges Work closely with internal teams to resolve complex technical issues Client Focus Saviynt supports Fortune 500 companies and public sector organizations, providing secure and efficient identity management solutions driven by AI. Learn more at www.saviynt.com.
Bosch Global Software Technologies Private Limited
Full-time|On-site|bengaluru
Position OverviewJoin our team as a seasoned SAP Delivery Manager, responsible for overseeing comprehensive service delivery across transformational SAP projects and Application Management Services (AMS). This pivotal role demands 12-15 years of extensive experience in managing intricate SAP implementations, practice management, and multi-regional account operations with complete P&L responsibility.Key ResponsibilitiesService Delivery LeadershipDirect all business operations, personnel, and end-to-end service delivery processes to guarantee consistent, top-tier service to clients.Lead cross-functional teams across various geographies and enhance operational efficiency.Ensure adherence to SLA/KPI metrics and cultivate strong client relationships throughout the project lifecycle.Steer transformative SAP projects, including Greenfield implementations, Brownfield upgrades, and hybrid scenarios.Practice & Account ManagementManage multiple client accounts across diverse geographies with total accountability for service delivery excellence.Advance SAP Practice management initiatives and standardize operational models.Oversee cost optimization while preserving service quality and client satisfaction.Accountable for revenue growth and responsible for the profitability of the assigned portfolio.Team Leadership & People ManagementLead large cross-functional teams comprising SAP consultants, technical experts, and support staff.Implement initiatives for employee retention and performance management across global delivery teams.Encourage continuous learning and skill enhancement to improve service delivery capabilities.Introduce automation and process improvement initiatives to drive operational efficiency.Client & Stakeholder ManagementAct as the primary escalation point for critical issues and complex stakeholder management scenarios.Maintain executive-level relationships with C-suite clients and key decision-makers.Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders.Facilitate value realization discussions and ensure alignment with client business objectives.Operational Excellence & ReportingEstablish and uphold service delivery frameworks, quality standards, and best practices.Deliver comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs.Pursue process improvement and simplification initiatives to enhance service delivery efficiency.Implement risk management strategies to mitigate potential issues.
About 66degrees 66degrees helps enterprises use AI, cloud, and data solutions to solve complex business problems. The company brings together experts from leading firms to help organizations turn chaotic data into valuable assets and streamline complexity. 66degrees aims to create workplaces where autonomous systems support smarter decisions and unlock human potential. The culture values teamwork, innovation, and professional growth. Role Overview: Technical Delivery Manager This Technical Delivery Manager role suits someone who has moved from hands-on software engineering into a leadership position focused on delivery. The job calls for both technical depth and strong project management. The manager works closely with engineering teams to guide execution, uphold quality, and deliver practical solutions. Main Responsibilities Direct end-to-end delivery of software engineering projects, from planning through release. Set project scope, timelines, and allocate resources for predictable results. Collaborate with engineering teams on system design, architecture, and technical choices. Coordinate work across backend, frontend, and cloud-based systems. Ensure adherence to engineering best practices, code quality, and scalable architecture. Lead Agile ceremonies: sprint planning, daily stand-ups, reviews, and retrospectives. Track and improve team velocity, predictability, and delivery quality. Identify and address risks, dependencies, and blockers to maintain progress. Work with stakeholders to turn business requirements into actionable technical plans. Communicate project status, risks, and results to leadership and stakeholders. Promote ongoing improvement in delivery processes, Agile practices, and team performance. Location Bengaluru or Pune
Join OneDirect as a Senior Manager, Customer Solutions (4-8 years experience)At OneDirect, our mission is to deliver unparalleled value to our customers over time, ensuring their success with our product and services. We are seeking a seasoned leader to spearhead our customer success initiatives, particularly in onboarding and solution delivery, guaranteeing our clients receive timely and significant value. This role involves collaborating closely with cross-functional teams, including product, technology, and solutions, during both the onboarding and ongoing customer engagement phases.Key Responsibilities:Champion customer success during the onboarding phase by crafting a premier, Red Carpet experience.Collaborate with various teams to ensure projects are staffed with the right talent and skills at optimal times.Develop and standardize success plan templates, working independently or alongside tech teams to deliver innovative customer solutions aligned with best practices.Oversee and report on all project elements, including progress tracking, success metrics, risk management, and serve as the escalation point for customer inquiries.Empower Customer Success Managers (CSMs) to deeply understand customer objectives and implement best practices to enhance engagement quality and methodology.Lead onboarding efforts while adhering to schedule, scope, features, and budget constraints.Act as the primary contact for the CSM team regarding all customer success initiatives.Key Metrics Ownership:NPS - Net Promoter ScoreTeam member satisfaction and continuous learningManage the financial model for your team, including cost projections, new hires, and forecasts
T-Systems ICT India Pvt. Ltd. seeks a Customer Service Manager based in Bengaluru. This role leads customer service operations, focusing on strong service delivery and high customer satisfaction. Key responsibilities Manage daily customer service activities to ensure smooth operations Support and guide a team dedicated to customer support Identify process improvement opportunities and implement effective solutions Track performance metrics and drive ongoing improvements Requirements Proven experience managing customer service teams Strong leadership and communication skills Ability to motivate teams and enhance service processes Dedication to delivering excellent customer service
About Zuora Zuora helps businesses grow and adapt with a platform built for modern business models. Companies use Zuora to launch new offerings, automate billing, and build predictable, recurring revenue streams. The platform supports subscriptions, usage-based pricing, and AI-driven or outcome-focused products. For over a decade, Zuora has shaped the Subscription Economy and continues to expand its platform for quote-to-cash processes, giving businesses a flexible, AI-ready foundation to monetize products and services. Role Overview The Senior Solution Delivery Manager leads the end-to-end implementation of Zuora solutions for enterprise clients. This role focuses on delivering multiple projects successfully, guiding teams, and ensuring client goals are met. What You Will Do Oversee several projects at once, making sure each finishes on schedule, within budget, and in line with customer objectives. Lead and mentor teams working on moderate to complex global implementations. Assess project quality, financial outcomes, risks, and overall effectiveness. Spot risks early and take action to prevent project issues. Manage project schedules and balance multiple concurrent initiatives. Apply expertise in SaaS, ERP, or Order-to-Revenue systems to deliver value quickly. Who Thrives Here This position suits those who enjoy managing several projects at once and excel at both delivery leadership and proactive risk management, especially in a multi-project environment. Location Bengaluru, Karnataka, India
Join m3usa as a Project Delivery Manager and take the lead in delivering exceptional projects that drive market research excellence.In this pivotal role, you will oversee project execution, ensure timely delivery, and foster collaboration among cross-functional teams to meet client objectives. Your strategic insights will directly contribute to enhancing our project delivery processes.
This position is not affiliated with 2070 Health.About ContiinexContiinex stands at the forefront of AI-driven enterprise automation within the healthcare and insurance sectors. Our innovative platform is designed to comprehend unstructured conversations, documents, and workflows, allowing for the autonomous execution of complex business processes that typically require human intervention. By utilizing specialized AI agents and domain-specific language models, we are revolutionizing Revenue Cycle Management (RCM), providing scalable, compliant, and impactful automation solutions tailored for large enterprises.Role OverviewAs the AI Delivery Manager specializing in Revenue Cycle Management, you will leverage your extensive knowledge of end-to-end revenue cycle workflows combined with robust integration, compliance, and automation skills. Your leadership will guide complex, multi-million-dollar deployments of Contiinex’s AI platforms within major healthcare organizations, ensuring excellence in delivery, adherence to regulatory standards, and tangible business results.You will collaborate closely with provider leadership, payer stakeholders, and internal product and engineering teams to facilitate digital transformation through AI-enhanced speech intelligence and specialized automation driven by Service Level Management (SLM).Key ResponsibilitiesOversee the comprehensive delivery of enterprise RCM automation initiatives utilizing Contiinex’s AI platforms.Lead large-scale deployments across workflows including eligibility, prior authorization, claims processing, accounts receivable follow-ups, denial management, and payment posting.Manage intricate integrations with EHR/PM systems, payer portals, clearinghouses, telephony platforms, and enterprise data systems.Ensure adherence to HIPAA regulations, CMS guidelines, payer policies, and enterprise security protocols.Drive program governance, manage Service Level Agreements (SLAs), mitigate risks, and maintain communication with executive stakeholders.Measure and report key business outcomes such as automation ROI, improvements in accounts receivable, reductions in denials, and optimization of cost-to-collect metrics.Collaborate with product and engineering teams to convert operational needs into scalable AI solutions.QualificationsEducational Background:Bachelor’s degree in Computer Science, Engineering, or a related field.Preferred: MBA or advanced certifications in healthcare or technology.Experience and Skills:Over 8 years of experience in US Healthcare Revenue Cycle Management with a proven track record of managing end-to-end RCM delivery.Demonstrated experience in leading large-scale, multi-million-dollar enterprise programs within the healthcare or insurance sectors.Hands-on experience in orchestrating RCM transformation initiatives leveraging AI, automation, analytics, or digital solutions.In-depth understanding of front, mid, and back-end RCM workflows.Strong knowledge of payer behaviors, clearinghouse operations, and reimbursement policies.
Role overview The Technical Customer Success Manager at Kong Inc. serves as the primary point of contact for clients in Karnataka, India. This position centers on helping customers achieve their objectives with Kong’s products, guiding them through each stage of implementation and adoption. What you will do Support customers as they integrate and use Kong’s solutions in their environments. Act as a trusted advisor, offering guidance to ensure clients gain the most value from their investment. Build and maintain strong relationships with customers, addressing their needs and questions as they arise. Requirements Experience working with clients in a technical capacity. Strong communication skills and the ability to build lasting partnerships. Located in Karnataka, India.
Join Aarna HR Solutions Pvt Ltd as a Customer Care Manager in Bengaluru and lead a dedicated team to enhance customer satisfaction and streamline service delivery. As a pivotal part of our organization, you will implement best practices in customer service, manage team performance, and drive initiatives to improve customer experiences.
Note: This role is with Contiinex, not 2070 Health. About Contiinex Contiinex builds AI-powered automation for healthcare and insurance enterprises. The platform focuses on understanding unstructured conversations, documents, and workflows to automate complex, people-driven business processes. With advanced AI agents and domain-specific language models, Contiinex helps large organizations automate Revenue Cycle Management (RCM) at scale while maintaining compliance and measurable results. Role Overview The AI Delivery Manager for Revenue Cycle Management leads the implementation of Contiinex’s agentic AI platforms at major healthcare organizations. This position calls for deep expertise in end-to-end revenue cycle processes, integration, compliance, and automation. The manager oversees large-scale, multi-million-dollar deployments, ensuring projects meet regulatory standards and deliver strong business outcomes. Success in this role depends on strong collaboration with provider executives, payer representatives, and internal product and engineering teams. The manager helps drive digital transformation through AI-powered speech intelligence and specialized SLM automation. What You Will Do Direct enterprise RCM automation projects using Contiinex’s AI platforms from start to finish. Oversee deployments across workflows such as eligibility verification, prior authorization, claims processing, accounts receivable follow-ups, denial management, and payment posting. Facilitate integration with EHR/PM systems, payer portals, clearinghouses, telephony systems, and enterprise data infrastructure. Ensure compliance with HIPAA, CMS guidelines, payer protocols, and company security policies. Lead program governance, manage SLAs, analyze risks, and communicate with executive stakeholders. Track and report on business outcomes including automation ROI, AR improvements, denial reductions, and cost-to-collect metrics. Work with product and engineering teams to translate operational needs into scalable AI solutions. Qualifications Education Bachelor’s degree in Computer Science, Engineering, or a related discipline. MBA or advanced certifications in healthcare or technology are preferred. Experience and Skills At least 8 years in US Healthcare Revenue Cycle Management, including hands-on RCM delivery experience. Proven leadership in large, multi-million-dollar healthcare or insurance projects. Experience with RCM transformation using AI, automation, analytics, or digital platforms. Comprehensive knowledge of front-, mid-, and back-end RCM workflows. Strong understanding of payer behavior, clearinghouse operations, and reimbursement regulations. Location: Bengaluru, Karnataka, India
Role Overview Wabtec Corporation is seeking a Manager of Advanced Analytics and AI Delivery in Bengaluru. This role leads projects that use data and artificial intelligence to improve business outcomes across global operations. The position focuses on applying analytics expertise to strengthen decision-making and advance technology initiatives. What You Will Do Lead advanced analytics and AI projects from concept through delivery Work with teams across departments to design and implement AI-driven strategies Apply analytics to optimize processes and support better business decisions Help identify opportunities where data and AI can boost efficiency and performance Collaboration This role partners closely with cross-functional teams, ensuring that AI solutions align with operational needs and deliver measurable improvements.
Apr 14, 2026
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