Customer Care Specialist at Fictiv | Bengaluru, India

Fictiv Empowers Hardware Innovators to Create Superior Products SwiftlyAt Fictiv, we are dedicated to supporting product innovators in their journey to creation.Fictiv is a leading global manufacturing and supply chain company that enables enterprises to scale across four manufacturing centers located in India, Mexico, China, and the U.S. Our clients leverage Fictiv's expertise to access top-tier production capabilities, optimize logistics, and mitigate supply chain risks, facilitating a seamless transition from prototype to full-scale manufacturing. To date, we have successfully delivered over 35 million commercial and prototype parts across various sectors including aerospace, robotics, automotive, and climate tech, enabling rapid innovation and sustainable growth. Customer Care Specialist – MiSUMiWork Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours) MiSUMi is committed to empowering engineers and innovators to shape the future.As a global pioneer in configurable mechanical components and manufacturing solutions, MiSUMi (the parent company of Fictiv) utilizes advanced technology, operational excellence, and an unwavering commitment to customer satisfaction to support our clients from prototyping through to production with unmatched speed, accuracy, and reliability.Our extensive global footprint combined with unparalleled manufacturing expertise ensures that we deliver swift, precise, and seamless service, allowing our customers to operate at the forefront of innovation.Job Role OverviewAre you driven by the desire to deliver outstanding customer experiences within a dynamic, high-performance setting? Do you excel in accuracy, responsiveness, and real-time problem-solving?As a Customer Care Specialist, your primary responsibility will be to facilitate fast and accurate order processing while maintaining proactive and professional communication with our U.S.-based clientele. Acting as a trusted customer advocate, you will handle quotations, sales orders, and issue resolution, ensuring that every interaction exemplifies MiSUMi’s dedication to service excellence.This operationally-focused role requires a detail-oriented mindset where responsiveness, accountability, and customer-centricity are paramount. Your performance will directly influence customer satisfaction scores as assessed through our Voice of Customer program.

Empower Hardware Innovators to Create Exceptional Products, FasterJoin Fictiv and help product innovators thrive.Fictiv is a leading global manufacturing and supply chain company empowering organizations to scale through our four manufacturing hubs located in India, Mexico, China, and the United States. Our clients leverage Fictiv to access top-tier production capabilities, streamline supply chain logistics, and reduce risks, ensuring a smooth transition from prototype to mass manufacturing with speed and assurance. To date, we have successfully delivered over 35 million commercial and prototype parts across diverse sectors including aerospace, robotics, automotive, climate technology, and more, facilitating faster innovation, optimizing resources, and driving sustainable growth. **Work Hours:** 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**Fictiv is dedicated to simplifying custom manufacturing sourcing, from prototypes to low-volume production. Our highly vetted manufacturing network, AI-powered technology platform, and global operations across the USA, Mexico, India, and China ensure rapid and high-quality custom manufacturing services from quotation to delivery. Our expertise encompasses the complete mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. Join us in our mission to deliver quality and efficiency.Job OverviewAre you ready to revolutionize customer service? Do you excel at building connections and crafting innovative solutions? If you are passionate about prioritizing customers in a vibrant, fast-paced environment, we want YOU to be part of our team!As an Associate Customer Program Manager, you will engage directly with our US-based clients, utilizing your nimble problem-solving skills and customer advocacy to enhance the speed and quality of product delivery. You will collaborate with cross-functional teams to address customer challenges and streamline their experience.

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, our mission is to facilitate the creative process for product innovators.As a pioneer in global manufacturing and supply chain solutions, Fictiv enables businesses to scale effectively across our four manufacturing hubs located in India, Mexico, China, and the U.S. Our services are designed to provide high-quality production, optimize supply chain logistics, and minimize risks, allowing companies to transition from prototype development to full-scale manufacturing rapidly and confidently. To date, Fictiv has successfully delivered over 35 million commercial and prototype components for diverse industries including aerospace, robotics, automotive, and climate technology, empowering them to innovate swiftly, free up valuable resources, and drive sustainable growth. Technical Program Manager – Bengaluru, India (On-Site)Join Fictiv – The Operating System for Custom ManufacturingAt Fictiv, we are revolutionizing the way custom mechanical parts are sourced. Daily, we assist some of the world’s most innovative companies, including Fortune 500 leaders in autonomous vehicles, surgical robotics, and industrial automation, in bringing complex hardware to fruition.As we expand our presence in India, we are in search of an experienced Technical Program Manager to join our Bengaluru team and spearhead program success across our global manufacturing partner (MP) network.About the RoleAs a Technical Program Manager at Fictiv, you will oversee intricate hardware manufacturing programs from initial concept through to delivery. You will collaborate directly with Manufacturing Partners (MPs), internal engineering teams, and global operations teams to ensure timely program execution, adherence to scope, and the high-quality standards our clients expect.You will act as the primary point of contact for customers, managing scope clarity, addressing risks, facilitating communication, and ensuring cross-functional alignment. Moreover, you will play a pivotal role in refining processes, developing new service offerings, and aiding Fictiv's expansion into new markets.This is a high-impact, on-site position reporting to the Program Management Lead in our Bengaluru office. What You’ll DoProgram Execution & OversightLead end-to-end project execution across engineering, sourcing, manufacturing, logistics, and quality assurance.

Fictiv: Empowering Hardware Innovators to Accelerate Product DevelopmentFictiv is dedicated to empowering product innovators.As a global leader in manufacturing and supply chain solutions, Fictiv enables organizations to scale efficiently across its four manufacturing hubs located in India, Mexico, China, and the United States. Companies leverage Fictiv's services to access superior production quality, enhance supply chain logistics, and minimize risks, allowing them to transition swiftly from prototype to large-scale manufacturing. With over 35 million parts delivered across various sectors, including aerospace, robotics, automotive, and climate technology, we help innovators accelerate their processes, conserve valuable resources, and achieve sustainable growth. Join Fictiv and Build Your Future with Us!At Fictiv, we are not only redefining the future of manufacturing; we are also constructing the operational framework for sourcing custom mechanical components. Our Fortune 500 clients depend on us for delivering complex and high-quality parts for advanced products, ranging from autonomous electric vehicles to medical systems and industrial robots.As we expand our footprint in Bengaluru, India, we are eager to connect with skilled professionals who are enthusiastic about manufacturing, engineering, and project management. While we currently do not have open positions, we are actively fostering our talent network to build connections with top-tier candidates for future roles.Your Role and ImpactIn your capacity as an Associate Technical Program Manager, you will be instrumental in overseeing diverse, low-volume projects, ensuring flawless execution from client specifications to final delivery. By acting as a liaison between our U.S.-based clients and manufacturing partners, you will guarantee that production is efficient, adheres to requirements, and remains within budget, while continuously seeking opportunities for process enhancement.Ideal Candidate ProfileWe are looking for seasoned engineers and project managers possessing: A Bachelor’s degree in engineering and 5+ years of relevant experience Proficient knowledge of CNC machining (essential) and familiarity with manufacturing processes such as 3D printing, injection molding, or sheet metal fabrication Robust project management capabilities, including excellent communication and leadership skills.

About Fictiv Fictiv helps hardware innovators bring better products to market, faster. With manufacturing hubs in India, Mexico, China, and the United States, Fictiv supports companies as they move from prototype to full-scale production. Clients use Fictiv to access high-quality manufacturing services, streamline logistics, and reduce supply chain risks. To date, Fictiv has delivered over 35 million parts for commercial and prototype use across industries such as aerospace, robotics, automotive, and climate technology. Role Overview: Associate Sales Support Specialist (US Shift) This role is based in Bengaluru, India and supports the U.S. sales team. The Associate Sales Support Specialist handles administrative tasks, manages CRM data, processes orders, and coordinates with internal teams. Direct customer engagement is a key part of the job, including answering questions and resolving minor issues by email, chat, or phone. Work Schedule Hours: 8:30 PM – 4:30 AM IST, Monday to Friday (aligned with US Central business hours) Hybrid: 3 nights in-office, 2 nights remote each week Main Responsibilities Sales Support Update and maintain CRM systems (such as Salesforce and Odoo) with accurate sales data Prepare and process sales quotes, invoices, purchase orders, and contracts Work closely with logistics, finance, and operations teams to support the sales process Track order statuses, follow up on pending documentation, and help with reporting Manage sales documentation and ensure compliance with internal procedures Customer Engagement Respond to customer inquiries via email, chat, or phone in a timely and professional manner Provide basic product information, order updates, and support for customer requests Escalate complex issues to the appropriate team members and maintain clear communication Build rapport with customers and represent Fictiv effectively

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, we are dedicated to supporting product innovators in their journey of creation.Fictiv is a leading global manufacturing and supply chain entity that enables companies to scale their operations across our four manufacturing hubs located in India, Mexico, China, and the United States. Our platform provides businesses with seamless access to top-tier production capabilities, optimized supply chain logistics, and risk mitigation strategies, empowering them to transition from prototype to full-scale manufacturing with both speed and confidence. To date, we have successfully delivered over 35 million commercial and prototype components for various industries including aerospace, robotics, automotive, climate technology, and more, helping innovators accelerate their growth, conserve valuable resources, and achieve sustainable profitability. **Work Hours:** 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**Impact In This RoleAre you ready to revolutionize the customer service landscape? Do you excel at forging connections and crafting innovative solutions? If you possess a passion for prioritizing customer needs in a fast-paced, unconventional setting, we want YOU to join our dynamic team!As an Associate Customer Project Manager, you will play a vital role in supporting our US-based clientele across multiple sectors, collaborating with manufacturing teams dispersed globally. Your adaptability, customer-centric mindset, and strong communication skills will be crucial in enhancing the speed and quality of product delivery for our clients. You will assist program management teams and work closely with cross-functional partners to address customer requirements, resolve challenges, and implement effective solutions. This position offers a distinctive opportunity for hands-on learning and professional advancement.

Join ZeroFox, a dynamic and rapidly expanding company, as a Customer Support Specialist. We are looking for an enthusiastic, adaptable, and client-centric individual to provide exceptional service to our platform users while supporting our global operations. In this role, you will collaborate closely with the Account Management and Technology teams to resolve issues and enhance customer interactions.Your responsibilities will include managing our customer helpdesk, developing effective messaging for outreach efforts, and automating processes to improve efficiency. The ideal candidate will be skilled in building strong relationships internally and externally, ensuring continuous feedback, and delivering amicable solutions to customer challenges. A strong technical understanding of the ZeroFox SaaS platform will be essential.This is a high-impact position where your efforts will directly contribute to the success of our clients and partners. You will need to think strategically and make data-driven decisions while navigating both technical and non-technical environments. Your ability to create repeatable processes and manage risks will be key to driving scale and enterprise growth.

Join Fictiv as an Associate Customer Program Manager and play a pivotal role in enhancing our processes, systems, and automation efforts. In this position, you will collaborate with cross-functional teams to streamline operations and improve customer experience. Your analytical skills will be key in identifying opportunities for automation and efficiency.

Empowering Hardware Innovators to Create Superior Products EfficientlyAt Fictiv, we are dedicated to supporting product innovators.Fictiv is a leading global manufacturing and supply chain entity that empowers businesses to expand their operations worldwide, with manufacturing hubs in India, Mexico, China, and the U.S. Companies leverage Fictiv's capabilities to achieve high-quality production, streamline supply chain logistics, and manage supply chain risks effectively, ensuring they transition from prototype to full-scale manufacturing swiftly and confidently. To date, we have successfully delivered over 35 million commercial and prototype parts across various sectors including aerospace, robotics, automotive, and climate technology, enabling our clients to innovate more rapidly, conserve valuable resources, and foster profitable growth. What’s in it for you?Unleash Your Creative PotentialIf you’ve ever felt constrained by outdated processes that stifle innovation, you’ll find that our growth-oriented culture nurtures creativity. At Fictiv, you’ll have the freedom and support to explore bold ideas that drive our sales and customer objectives.Accelerate Your Career GrowthWhile there are many finance roles available, not all will facilitate your career progression. At Fictiv, you will be surrounded by a team that encourages you to reach your full potential through their enthusiasm and curiosity.ROLE OVERVIEWWe are seeking a Deputy Finance Manager to oversee the expanding financial, accounting, and tax management requirements for our newly established India office. This position will be pivotal in ensuring our financial health and compliance as we grow.

Empowering Hardware Innovators to Build Superior Products, SwiftlyFictiv is dedicated to fostering product innovation.As a leading global manufacturing and supply chain organization, Fictiv empowers companies to scale efficiently across our four manufacturing hubs located in India, Mexico, China, and the U.S. Our platform allows businesses to tap into top-notch production capabilities, streamline supply chain processes, and minimize risks, ensuring a seamless transition from prototype to large-scale manufacturing. To date, Fictiv has successfully delivered over 35 million commercial and prototype components across various sectors, including aerospace, robotics, automotive, climate technology, and beyond, helping our partners innovate rapidly, optimize resources, and achieve sustainable growth. What’s in it for you?Unlock Your Creative PotentialAt Fictiv, we embrace a growth mindset, fostering an environment where creativity flourishes. Here, you can explore bold ideas free from the constraints of outdated processes, supported by a collaborative team dedicated to achieving our sales and customer objectives.Grow Your CareerIn a world full of job opportunities, Fictiv stands out by providing a platform for career advancement. You will be challenged and inspired by colleagues who are passionate about helping you reach your full potential, ensuring your role pushes you beyond your comfort zone.

Fictiv: Empowering Hardware Innovators to Develop Superior Products, SwiftlyFictiv is dedicated to supporting product innovators in their creation journey.As a global manufacturing and supply chain leader, Fictiv empowers organizations to expand across our four manufacturing hubs located in India, Mexico, China, and the U.S. Our platform allows companies to access top-notch production capabilities, streamline supply chain logistics, and reduce supply chain risks, facilitating a seamless transition from prototypes to full-scale manufacturing with agility and assurance. To date, Fictiv has successfully delivered over 35 million commercial and prototype parts across diverse industries including aerospace, robotics, automotive, and climate tech, aiding companies in accelerating innovation, conserving valuable resources, and fostering profitable growth. **Working Hours:** 9:30 PM – 5:30 AM IST, Monday to Friday (aligned with US Pacific business hours)**Are you ready to revolutionize customer service in manufacturing? Do you excel at building relationships and tackling intricate manufacturing challenges? If you are committed to prioritizing customer needs in a vibrant, fast-paced manufacturing landscape, we want YOU to join our team.As the Associate Customer Program Manager – Injection Molding (IM), you will engage directly with our US-based clients, supporting injection molded part programs from the prototyping phase through to production. Your expertise in injection molding, alongside your problem-solving capabilities and customer advocacy, will be essential in helping clients successfully launch and scale their products.

Empowering Hardware Innovators to Accelerate Product DevelopmentFictiv is dedicated to supporting product innovators in their creative endeavors.As a leading global manufacturing and supply chain organization, Fictiv provides companies with the ability to scale efficiently across our four manufacturing hubs located in India, Mexico, China, and the United States. Our clients leverage Fictiv's expertise to access superior production quality, streamline supply chain logistics, and minimize risks, facilitating a seamless transition from prototype development to large-scale manufacturing with agility and assurance. With over 35 million commercial and prototype parts delivered across various sectors, including aerospace, robotics, automotive, and climate technology, we empower businesses to innovate swiftly, conserve vital resources, and achieve sustainable growth. Unleash Your CreativityAt Fictiv, we foster a culture of growth that encourages bold ideas and innovative solutions free from traditional constraints. Here, you will find the support and liberty to explore your creative potential while driving our sales and customer success.Advance Your CareerJoin a team of enthusiastic colleagues who inspire each other to excel through their curiosity and passion for engineering.Your Impact in This RoleAs a Manufacturing Engineer, your primary responsibility will be to enhance our essential manufacturing processes. You will serve as a vital link between our two customer bases—builders who order parts and our manufacturing partners who produce and assemble them. At Fictiv, we are committed to developing the world’s most advanced hardware manufacturing platform, and your contributions will be pivotal in achieving this goal.

About the Role Konovo is hiring an Account Support Specialist in Bengaluru, Karnataka. This role focuses on supporting clients and helping maintain strong customer relationships. The position offers the chance to build skills while working with a team committed to high-quality service. What You Will Do Assist clients with their account-related questions and needs Work closely with team members to resolve customer issues Support ongoing efforts to improve customer satisfaction Location This position is based in Bengaluru, India.

Empowering Hardware Innovators to Create Superior Products, SwiftlyAt Fictiv, we facilitate innovation.Fictiv is a leading global manufacturing and supply chain organization that supports companies in scaling their operations across our four manufacturing hubs located in India, Mexico, China, and the United States. Our platform allows businesses to access high-quality production, streamline supply chain logistics, and reduce supply chain risks, enabling a seamless transition from prototype to full-scale manufacturing. With over 35 million commercial and prototype parts delivered for sectors including aerospace, robotics, automotive, and climate technology, we empower businesses to innovate more rapidly, optimize resources, and achieve sustainable growth. What Awaits You?Unleash Your CreativityBreak free from the constraints of traditional methods. Our growth-oriented culture encourages innovative thinking, providing you with the freedom and support to pursue bold ideas that align with our sales and customer objectives.Advance Your CareerIn a sea of job opportunities, consider whether they will truly foster your career growth. At Fictiv, you will collaborate with passionate colleagues who will inspire you to reach your potential and challenge you to expand your skills.Your Influence in This PositionAs the Quality Manager, you will play a crucial role in supporting and driving...

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, we are dedicated to empowering product innovators.As a leading global manufacturing and supply chain company, Fictiv facilitates organizations in scaling their operations across four manufacturing centers located in India, Mexico, China, and the U.S. Our platform provides access to premium production capabilities, enhances supply chain logistics, and reduces risks, allowing companies to transition from prototyping to full-scale manufacturing efficiently and confidently. To date, we have delivered over 35 million parts for sectors such as aerospace, robotics, automotive, and climate tech, enabling rapid innovation and resource optimization for profitable growth. What Awaits You?Unleash Your CreativityExperience a culture that encourages creativity and innovation without the constraints of outdated processes. At Fictiv, we foster a growth mindset, allowing you to explore bold ideas that drive our sales and customer engagement goals.Career Advancement OpportunitiesUnlike many sales roles, Fictiv offers an environment where your career can flourish. Collaborate with passionate colleagues who challenge you to reach your full potential and support your development.Your Impact in This RoleYour contributions will directly influence our ability to meet complex customer requirements and enhance our manufacturing solutions.

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, we are dedicated to aiding product innovators in their quest for excellence in manufacturing.Fictiv is a premier global manufacturing and supply chain firm, facilitating organizations in scaling their operations across our four manufacturing hubs located in India, Mexico, China, and the U.S. Our clients leverage Fictiv's capabilities to access superior production quality, streamline logistics, and reduce supply chain risks—empowering them to transition swiftly from prototypes to large-scale manufacturing with assurance. To date, Fictiv has successfully delivered over 35 million commercial and prototype components for industries including aerospace, robotics, automotive, and climate tech, enabling faster innovation, optimizing resource allocation, and driving sustainable growth. What’s in it for you?Unlock Your Creative PotentialExperience a workplace where innovation thrives without the constraints of outdated processes. Fictiv fosters a growth mindset and encourages bold ideas to meet sales and customer objectives.Career Advancement OpportunitiesJoin a team that inspires and motivates you to reach your full potential through curiosity and passion.Key ResponsibilitiesWe are looking for a skilled Logistics Coordinator to oversee and enhance our international and domestic logistics operations. This role involves coordinating import and export shipments while ensuring compliance with regulations and optimizing logistics processes.

As a Customer Relationship Specialist, you will play a crucial role in ensuring our clients have a smooth onboarding experience. Your responsibilities will include:1. **New Client Onboarding**: Lead the onboarding journey for new clients, providing a warm welcome, detailing our products and services, and helping them familiarize themselves with our platform.2. **Client Assistance**: Serve as the primary contact for clients, addressing their queries and concerns through phone and email communications. Provide knowledgeable support to help them utilize our offerings effectively.3. **Problem Resolution**: Proactively identify and troubleshoot client issues, working diligently to achieve quick resolutions. Collaborate with internal teams to ensure client concerns are handled accurately and promptly.4. **Relationship Building**: Forge and maintain strong, lasting relationships with clients, understanding their unique needs to provide personalized support.5. **Client Education**: Equip clients with insights and educational resources, informing them about updates, new features, and best practices to enhance their experience with our products and services.6. **Client Feedback**: Act as a liaison between clients and internal teams, relaying valuable feedback that contributes to the enhancement of our offerings.7. **Record Keeping**: Ensure accurate and up-to-date maintenance of client records and interactions within our CRM system.

As a Customer Relationship Specialist at Altisource, you will play a pivotal role in ensuring our clients receive the utmost support and guidance. Your responsibilities will include:1. New Client Onboarding: Lead new clients through a seamless onboarding process, offering a warm welcome and comprehensive explanations of our products and services, ensuring they fully understand our platform and offerings.2. Client Assistance: Serve as the primary point of contact for our clients, attentively addressing their inquiries and concerns through phone calls and emails, while providing expert assistance to help them navigate our services effectively.3. Problem Resolution: Proactively identify and resolve client issues, collaborating with internal teams to ensure accurate and timely solutions to client concerns.4. Relationship Building: Foster and maintain strong, enduring relationships with clients by understanding their unique needs and preferences, providing personalized support tailored to them.5. Client Education: Equip clients with valuable insights and educational resources to empower informed decision-making. Keep them updated on new features and best practices to enhance their experience with our offerings.6. Client Feedback: Act as a vital link between clients and internal teams, relaying valuable feedback that drives improvements in our services.7. Record Keeping: Ensure accurate and timely documentation of client interactions in our CRM system.

Fictiv Empowers Hardware Innovators to Create Superior Products, SwiftlyAt Fictiv, we focus on empowering product innovators to bring their ideas to life.Fictiv is a leading global manufacturing and supply chain solutions provider that supports organizations in scaling their operations across four international manufacturing hubs located in India, Mexico, China, and the United States. Our clients leverage Fictiv’s capabilities to access top-notch production, streamline supply chain logistics, and reduce supply chain risks, enabling them to transition from prototypes to full-scale manufacturing with agility and assurance. To date, we have successfully delivered over 35 million commercial and prototype parts across varied sectors including aerospace, robotics, automotive, climate technology, and more, aiding companies in accelerating their innovation, optimizing resources, and fostering sustainable growth. What’s in it for you?Unleash Your CreativityHave you ever felt constrained by outdated processes or rigid methodologies? At Fictiv, we nurture a growth mindset within our culture, offering an environment where you can explore groundbreaking ideas and receive the support of a collaborative team to achieve sales and customer success.Advance Your CareerAt Fictiv, you will be surrounded by encouraging colleagues who will inspire you to reach your full potential through their inquisitive nature and enthusiasm.Your Impact in This RoleAs a Manufacturing Engineer, your primary responsibility will involve enhancing our key manufacturing operations. You will engage with two distinct customer groups—our builders who order parts via our platform, and our manufacturing partners who produce and assemble these components. Your role will consistently operate at the intersection of these stakeholders, driving improvements and efficiencies.

Role Overview tilthq is seeking an Engineering Manager to guide a team of engineers in Bengaluru, India. This hybrid position blends on-site collaboration with remote flexibility. What You Will Do Lead and support an engineering team through all stages of project development, from initial planning to final deployment. Oversee day-to-day progress, maintaining a focus on quality and timely delivery. Encourage open communication and teamwork among engineers. Location This role is based in Bengaluru, India, with a hybrid work arrangement.