Agent Product Manager at ema | Bengaluru, India

About EmaEma is leading the charge in the agentic AI revolution, empowering businesses to rethink their operational strategies. Our innovative platform allows organizations to design, implement, and manage fleets of AI employees—sophisticated multi-agent systems that feature intuitive human-in-the-loop interfaces. This technology automates complex workflows, enhances decision-making, and drives unprecedented efficiency and growth. Join our dynamic team of forward-thinking innovators as we shape the future of work together.The RoleIn the role of Agentic Solutions Product Manager, you will engage directly with enterprise leaders to analyze and interpret human workflows—including the data they utilize, the applications they depend on, and the standard operating procedures they follow. Your expertise will guide the development of AI employees through multi-agent workflows that incorporate user-friendly, UI-driven human oversight, fundamentally transforming business operations.Rather than merely managing features, you will design and implement comprehensive AI-powered solutions. As a trusted advisor and strategic collaborator, you will operate at the nexus of business strategy, workflow design, and state-of-the-art AI technology.What You Will DoUnderstand Human Workflows: Collaborate with enterprise clients to map comprehensive processes, identify inefficiencies, and pinpoint opportunities for agentic AI to make a significant impact.Design AI Employees: Convert workflows into agentic multi-agent systems, ensuring seamless integration of data, applications, and human oversight via intuitive interfaces.Bridge Business and Technology: Partner closely with engineering and design teams to translate client needs into scalable agent capabilities and refined product experiences.Drive Strategic Roadmaps: Own the lifecycle of your AI employees from conception to deployment, informed by customer feedback, data analysis, and business results.Champion Adoption & Value: Ensure clients realize measurable ROI from your solutions, advocate for your offerings internally and externally, and promote the transformative potential of agentic AI.Continuously Optimize: Leverage data and customer insights to refine workflows, enhance capabilities, and explore new opportunities for automation and transformation.What We’re Looking ForEntrepreneurial Mindset: A self-starter who thrives in uncertain environments, takes ownership of results, and constructs solutions from the ground up.

About EmaAt Ema, we're revolutionizing AI technology to unleash creativity and productivity within enterprises. Our innovative technology enables companies to delegate repetitive tasks to Ema—the Universal AI employee. Founded by a team of ex-Google, Coinbase, and Okta executives, we are supported by some of the world's leading investors and entrepreneurs. Headquartered in Silicon Valley, we also have a vibrant office in Bangalore. This position offers a hybrid work model, with expectations for in-office collaboration three days a week.Role OverviewAs a Senior Product Manager, you will spearhead the product strategy and execution at Ema. This role involves reimagining critical functions such as customer support, employee support, enterprise search, recruiting, IT service management (ITSM), and HR operations through the lens of Agentic AI. You will collaborate with global enterprises to implement Ema, enhancing the experience of employees and HR teams across over 100 countries.Key ResponsibilitiesImpact at Scale: Collaborate with engineering, design, and post-sales teams to support substantial deals and multi-million dollar clients, navigating the complexities of global deployments.Drive Strategy & Vision: Own the comprehensive product vision and roadmap for the Employee Experience suite, transforming intricate customer needs into scalable, secure, and extensible Agentic AI product solutions.Lead Execution: Gain deep insights into customer challenges through research and data to define optimal solutions, ranging from rapid prototypes to reliable, patent-grade products.Empower GTM: Provide Sales and Marketing teams with engaging narratives and demonstrations to accelerate customer acquisition, while developing tools that enable partners to implement Ema autonomously.Cross-Functional Leadership: Serve as the liaison between technical teams and business stakeholders, ensuring alignment and efficiency across engineering, design, and post-sales functions.

About the RoleAt Ema, we are revolutionizing the concept of Agentic Business Transformation (ABT). We seek an innovative Product Marketing Lead who goes beyond merely managing product launches; you will design an immersive experience that showcases our AI Employees. Your mission will be to elevate Ema.ai into an engaging platform that captivates Fortune 500 CXOs, transitioning them from mere interest to full commitment. You will play a pivotal role in Ema's growth strategy, acting as the main liaison between Product and Go-To-Market (GTM) teams, utilizing our website as the premier "Product Showroom" and executing impactful, resource-rich launches that significantly contribute to our ambitious revenue targets.Your ResponsibilitiesCore Quad Leadership: Foster a collaborative partnership among Web Engineering, Design, Product, and Sales to deliver a “Monthly Drop” of innovative agentic capabilities.Website Experience Ownership: Manage the roadmap for the Ema website, collaborating with development teams to create interactive visualizations and product tours.Market Insights Advocate: Serve as the primary market voice for our Product Managers, translating competitive dynamics and insights from AI Strategists into actionable roadmap strategies.Technical Enablement Specialist: Collaborate with AI Strategists to craft the “Sales Pitch of the Future,” transforming complex agentic workflows into compelling narratives that empower sales teams to secure $1M+ deals.Prototyping and Vibe Coding: Utilize AI-first development tools to prototype the next generation of our web presence and product demonstrations.Your ProfileExtensive Experience: 10+ years in Product Marketing Management (PMM), Go-To-Market (GTM) strategy, and Product Consulting, with a proven record of scaling SaaS/AI/B2C companies from 10 to 100 employees. Strong communication skills honed in top-tier consulting environments.Product Enthusiast: Deeply knowledgeable about products and agentic AI, with the ability to communicate technical concepts effectively.Visual Storyteller: Exceptional standards for design and video quality.Dynamic Program Manager: Flourish in fast-paced, high-dependency environments.AI Proficient: Familiarity with tools like Lovable, Cursor, v0, or Claude for building and prototyping.Skilled Writer: Ability to translate complex technical language into clear, engaging content.

Opportunity Overview:Join ema, a pioneering force in AI technology, dedicated to enhancing creativity and productivity for every employee within an enterprise. Our innovative platform empowers companies to automate repetitive tasks through Ema, the Universal AI employee. Founded by former executives from Google, Coinbase, and Okta, along with seasoned entrepreneurs, we are well backed by leading investors and angels globally. With our headquarters in Silicon Valley and an office in Bengaluru, we are positioned at the forefront of AI innovation.Your Responsibilities:Work closely with sales leadership to comprehend customer requirements and facilitate the deployment of tailored technical solutions.Acquire a comprehensive understanding of Ema’s technology and its underlying architectures.Conduct engaging product demonstrations that align with the specific needs of prospective customers, highlighting significant features and advantages.Collaborate with customers to successfully execute Proofs of Concept (PoCs), showcasing the practicality and benefits of Ema in their environments.Establish yourself as a Trusted Advisor to key stakeholders, focusing on achieving their desired business outcomes.Design and architect solutions in partnership with customers that align with their business objectives and ensure smooth integration with existing systems.Lead project teams toward shared objectives to accelerate the adoption of Ema’s solutions.Articulate and demonstrate the value of Ema’s solutions throughout the customer journey, from demonstrations to PoCs, workshops, design sessions, and implementation.Assist in transitioning Ema’s solutions from PoC to production.Assess customer cloud/on-premises environments and their specific needs for deploying Ema’s solutions. Collaborate with our engineering team to develop production-ready solutions that fit within Ema’s deployment frameworks.Effectively diagnose and resolve customer challenges on Ema’s platform, implementing new tools to enhance productivity and creating repeatable processes. Maintain comprehensive technical documentation, including solution architectures, integration guidelines, and best practices.Serve as a consultant and subject matter expert for internal stakeholders in engineering, sales, and product teams to address technical deployment challenges and enhance Ema.

About UsAt ema, we are pioneering the future of AI technology, focusing on enhancing enterprise efficiency through the automation of complex document workflows across various sectors. From creating tailored documents and automating data retrieval to facilitating intricate document processes like RFPs and audits, our AI-driven solutions are revolutionizing how companies handle repetitive tasks. Founded by industry veterans from Google, Coinbase, and Okta, ema operates as a stealth-mode startup, supported by elite investors and headquartered in Silicon Valley and Bengaluru.Position Overview & ResponsibilitiesWe are looking for a dynamic Engineering Leader to take charge of our Search platform. This pivotal role encompasses architecture, execution, and organizational development, influencing the strategic direction of our search technologies for the foreseeable future. Key responsibilities include:Lead the technical roadmap for the Search platform, focusing on:Core Search PlatformInternal integrations with application teamsPartnership integrationsOpen API specifications for data integrationDefine the roadmap for our Data Ingestion Platform, which facilitates secure data ingestion, transformation, and indexing from diverse sources such as documents, spreadsheets, emails, and SaaS applications.Oversee our Application Integration Platform, enabling seamless connections with hundreds of third-party APIs, empowering our agents to operate across various platforms including CRMs, ITSMs, and HRIS.Design and enhance our Search Platform, ensuring efficient data flow for search, reasoning, and generation tasks.Architect and implement the Ema’s Search Index.Collaborate on LLMOps infrastructure, influencing the development of thousands of transformations by external contributors.Ensure platform compatibility with various data formats (PDFs, spreadsheets, databases, charts, etc.) utilizing PostgreSQL, Elasticsearch, and other relevant technologies.

About UsEma is at the forefront of pioneering AI technology designed to empower every employee in the enterprise to unleash their creativity and maximize productivity. Our unique technology enables businesses to delegate repetitive tasks to Ema, the Universal AI employee. Founded by former executives from Google, Coinbase, and Okta, along with experienced entrepreneurs, we are backed by some of the most prestigious investors and angel investors globally. With a presence in Silicon Valley and Bangalore, we offer a hybrid working environment where employees are expected to work from the office three days a week.Your RoleAs a Deployment Engineer at Ema, you will be essential in ensuring seamless, stable, and secure deployments of our innovative solutions in customer environments. You will collaborate closely with internal DevOps teams and customer stakeholders to manage infrastructure, oversee deployments, and uphold production stability.Your ResponsibilitiesInfrastructure SetupDesign and provision cloud-based infrastructure on platforms such as GCP, Azure, and AWS tailored to specific customer requirements.Implement best practices to ensure security, scalability, and compliance.Deployment ManagementConduct regular on-call SaaS deployments with minimal downtime or disruption.Automate and optimize deployment workflows to enhance efficiency.Production StabilityMonitor logs, alerts, and metrics to maintain uptime and meet SLAs (99.9%+ availability).Proactively diagnose and resolve production issues.Observability and ReportingCollaborate with DevOps to improve monitoring dashboards and alert frameworks.Provide actionable insights on system health and performance to stakeholders.Documentation and Knowledge TransferMaintain up-to-date deployment runbooks, troubleshooting guides, and environment configurations.Facilitate smooth knowledge transfer across teams for effective handovers.

Ema is pioneering the development of the world’s first Universal AI Employee — a sophisticated AI platform designed to automate intricate, cross-system enterprise workflows comprehensively, while ensuring human oversight in critical areas.Unlike conventional copilots or limited automation tools, Ema deploys production-grade multi-agent systems that are deeply integrated with enterprise SaaS platforms, executing real business processes at scale. Our clients are not just experimenting; they are transitioning from fragile, manual operations to dependable AI systems that yield measurable results.Founded by experts from Google, Coinbase, and Okta, and supported by prestigious investors, Ema operates at the cutting edge of enterprise AI execution, focusing on tangible outcomes rather than mere demonstrations. With teams located in Silicon Valley and Bangalore, we are shaping the responsible and scalable delivery of agentic AI.If you are passionate about developing and deploying effective AI systems in production, this position is tailored for you.Who You AreThe AI Implementation Manager is responsible for the delivery and stabilization of Ema’s agentic AI solutions from the initial commitment through to production rollout and steady state. This role transcends research, support, or mere project management; you will be the delivery leader and technical authority throughout the implementation phase, collaborating closely with Value Engineering, Product, Engineering, Infrastructure, and customer IT and business teams. You will cultivate specialized expertise in production-grade AI delivery, setting standards for how agentic AI is effectively deployed in production, demonstrating that these systems can be implemented responsibly and not through heroic efforts. You will aid enterprises in transitioning from manual processes to reliable AI execution.What You’ll Work On1. Comprehensive AI Delivery OwnershipTake charge of delivery from design alignment through to production rollout and stabilization.Ensure solutions align with Ema’s agentic architecture and platform capabilities.2. Feasibility Assessment & Agentic Workflow TranslationGain an in-depth understanding of the customer’s business processes and constraints.Translate business workflows into implementable agentic AI workflows.

Join Ema as a Principal Machine Learning EngineerEma is pioneering the future of AI technology, enabling every employee within enterprises to unlock their full creative and productive potential. Our cutting-edge platform allows businesses to assign repetitive tasks to Ema, the Universal AI Employee—a robust, secure, and intelligent collaborator that seamlessly integrates across various workflows and systems.Founded by seasoned professionals from Google, Coinbase, and Okta, and supported by prominent investors and angels, Ema is headquartered in Silicon Valley and Bangalore. We operate as a hybrid team, and we expect our team members to work from the office three days a week.Role Overview & Key ResponsibilitiesThis leadership role is pivotal and encompasses architecture, execution, and organizational development, driving the direction of our AI and ML initiatives at Ema. We are in search of a technical leader in AI and ML who can translate vision into reality. As a Principal ML Engineer, you will be instrumental in shaping the machine learning roadmap, designing large-scale ML systems, fostering innovation, and ensuring the accuracy and performance of our diverse models (including LLM, SLM, and Custom Models) at scale. You will work collaboratively across teams—ranging from research and product to infrastructure and data—while mentoring senior engineers and influencing strategic and executional decisions at the company-wide level.ResponsibilitiesGuide the technical strategy for GenAI and agentic ML systems that support enterprise-grade AI agents, covering reasoning, retrieval, tool utilization, and integration with various SaaS products.Design and implement scalable production pipelines for model training, fine-tuning, retrieval (RAG), agent orchestration, and evaluation, ensuring robustness, low latency, and continuous learning.Develop and manage a multi-year ML roadmap for GenAI infrastructure, including agent frameworks, RAG systems, evaluation loops, and integration with MCP, browser, and vision pipelines.Incorporate cutting-edge ML methodologies and research (such as deep learning, large models, recommender systems, and LLMs) into Ema’s products and infrastructure.Experiment with and integrate advanced ML and LLM innovations (e.g., reasoning, memory architectures, multi-modal perception, long-context models, and autonomous agents) into the platform.Balance trade-offs among accuracy, latency, cost, interpretability, and real-world reliability throughout the agent lifecycle, from prompt design to orchestration and execution.

Ema is revolutionizing the landscape of enterprise technology by developing an agentic AI operating system. Our mission is to empower some of the world's largest organizations to transform their manual, fragile business processes into robust, measurable, and automated systems through the integration of AI agents, seamless integrations, and human-centric workflows. At Ema, we define success as operational workflows in production, actively utilized by business teams, and yielding quantifiable results.Founded by visionaries from Google, Coinbase, and Okta, and supported by premier investors, Ema is on a rapid growth trajectory. We're assembling a dynamic team of engineers who are not just code writers but outcome owners.Our Customer Value Engineering (CVE) division is the cornerstone of our engineering efforts, focusing on deployment and production. CVE engineers bridge the gap between Applied AI systems and real customer business processes, ensuring enterprise-grade reliability, security, and integration.In this role, you will collaborate directly with clients and internal product/engineering teams to conceptualize, develop, deploy, and enhance agentic systems that drive business performance. If you aspire to transcend the realm of demos and prototypes and dive deep into the operational behavior of real AI systems, this opportunity is tailored for you.

About EmaEma is revolutionizing the AI landscape by creating state-of-the-art technology designed to amplify creativity and productivity for every employee within the enterprise. Our unique platform empowers businesses to assign repetitive tasks to Ema, the Universal AI employee. Founded by former executives from Google, Coinbase, and Okta, along with seasoned entrepreneurs, we are backed by some of the world's leading investors. Our headquarters are in Silicon Valley, with a dynamic office presence in Bangalore. This role is hybrid, expecting team members to engage in-office three days a week.Role OverviewAs a Senior Product Manager, you will spearhead the product strategy and execution for Ema’s flagship offerings. Your mission will be to innovate and enhance critical functions including customer support, employee assistance, enterprise search, recruiting, IT service management, and HR operations through Agentic AI. You will collaborate with global enterprises to implement Ema, serving employees and HR teams in over 100 countries.

About Us:At Ema, we are revolutionizing the landscape of AI technology to equip every employee within enterprises to unleash their creativity and enhance productivity. Our proprietary platform enables organizations to entrust Ema, the Universal AI employee, with repetitive tasks, thus streamlining operations. Founded by former executives from Google, Coinbase, and Okta, along with seasoned entrepreneurs, we are supported by top-tier investors and angels. Our headquarters are located in Silicon Valley and Bangalore.About You:As a Senior AI Applications Engineer, you will play a crucial role in delivering superior post-deployment support for Ema’s Agent Assist/Chatbot product. This position demands a unique combination of technical proficiency and a customer-oriented problem-solving mindset. You will be tasked with configuring, troubleshooting, and optimizing AI solutions for our clients, ensuring exceptional performance, ongoing enhancement of customer workflows, and elevated customer satisfaction. You will independently oversee intricate deployments and solutions for enterprise clients with minimal supervision.Your Responsibilities:Configure and integrate AI/GenAI workflows utilizing platform APIs and customer data, ensuring seamless and secure deployment.Interpret customer needs into technical solutions, validating workflow accuracy and continuously optimizing prompts for peak performance.Automate tasks using Python & SQL and develop prototypes utilizing open-source Agentic Frameworks to enhance customer experience workflows.Design, conduct, and analyze A/A experiments to evaluate and enhance workflow quality and reliability.Oversee AI workflows through key metrics and observability dashboards, promptly addressing issues to guarantee high availability.Deliver proactive solutions and regular updates to clients, achieving high customer satisfaction through effective troubleshooting and communication.Diagnose and resolve platform-related issues concerning APIs, data integration, and workflow configurations, collaborating with engineering teams as necessary.Utilize APIs and integration protocols (JSON, REST, SOAP) for workflow configuration and integration with CRM/ATS tools.Craft custom scripts for database queries and report generation for comprehensive analysis, showcasing ROI to clients.

About UsAt Ema, we're pioneering cutting-edge AI technology designed to enhance creativity and productivity across enterprises. Our unique platform enables companies to offload repetitive tasks to Ema, the Universal AI employee. Founded by former executives from Google, Coinbase, and Okta, we are backed by esteemed investors and positioned in both Silicon Valley and Bangalore.Role PurposeThis role is critical as we are not merely developing an AI product; we are forging an AI-centric organization from the ground up. Our goal is to redefine the future of work by harnessing artificial intelligence to its fullest potential. We believe that the most valuable contributions are those that are creative, strategic, and distinctly human—everything else should be managed by AI.To realize this vision, we are assembling a team of elite AI Application Engineers within the CTO’s Office. This team will conceptualize, design, and create innovative AI tools that will fundamentally transform Ema's operations, setting a new standard for the post-AI era.Key ResponsibilitiesAs an integral member of a transformative team, you will help revolutionize Ema through Agentic AI. This position involves reimagining the future of work and bringing those ideas to fruition.You will blend the roles of product manager, strategic thinker, and engineer, tasked with identifying and addressing challenges through Agentic AI to create significant impact.1. AI Tool Development:● Assume the role of Product Manager, Designer, and Developer to create AI-driven tools that enhance workflow efficiency for teams and partners.● Custom Software Development: Craft AI-powered micro-SaaS solutions and intelligent applications tailored to tackle specific challenges within Ema.● Utilize Advanced AI Tools: Employ state-of-the-art AI-native development tools (like Cursor, Lovable, etc.) and LLM frameworks to quickly prototype, build, and implement effective solutions.2. AI-Driven Automation:● Opportunity Discovery: Identify automation potentials driven by AI across various processes to enhance efficiency.

Join ema, a trailblazer in Generative AI technology, as we seek a skilled Senior Product Designer to play a pivotal role in crafting our Universal AI Employee, Ema. In this dynamic position, you will design user experiences that streamline complex workflows and significantly boost productivity for enterprises around the globe.About emaAt ema, we are revolutionizing AI technology to empower every employee to reach their creative and productive potential. Our innovative platform enables businesses to delegate repetitive tasks to Ema, the AI employee. Founded by visionaries from Google, Coinbase, and Okta, we have attracted investments from renowned firms such as Accel Partners and Naspers, along with notable Silicon Valley angels including Sheryl Sandberg and Dustin Moskovitz.Our diverse team comprises top talent from premier tech companies like Google and Facebook, all hailing from prestigious institutions such as Stanford and MIT. With significant funding from elite investors, ema operates out of Silicon Valley and Bangalore, India. This role offers a hybrid work model, requiring employees to be in the office three days a week.Role OverviewAs a Senior Product Designer, you will be instrumental in shaping the user experience of Ema. Your work will involve creating designs that simplify intricate processes and elevate productivity for enterprises worldwide.Key Responsibilities:User-Centered Design: Develop intuitive and engaging user interfaces by leveraging market analysis, customer insights, and technical limitations.Collaboration: Partner closely with cross-functional teams, including user research, engineering, and product management, to translate design concepts into reality.Prototyping: Rapidly create user flows, wireframes, design mockups, and prototypes to visualize new product ideas.Simplification: Consistently refine and simplify complex processes into sleek and user-friendly interfaces.Consistency: Develop and uphold detailed design guidelines to ensure a cohesive user experience across all platforms.

About EmaAt Ema, we are pioneering the future of AI-driven solutions aimed at revolutionizing enterprise productivity. Our innovative technology automates document-heavy workflows across various sectors. From drafting bespoke documents to streamlining search and data extraction, our AI solutions are transforming the way organizations handle repetitive tasks. Founded by industry veterans from tech giants like Google, Coinbase, and Okta, Ema operates as a stealth-mode startup, supported by leading investors and proudly based in Silicon Valley and Bengaluru.Position Overview & ResponsibilitiesWe are on the lookout for a visionary Principal Architect to lead our Search platform's architecture and execution, influencing its trajectory for years to come. This pivotal leadership role demands a strategic engineering mind to develop, scale, and manage the fundamental systems that power Ema's Search capabilities. Key responsibilities include:Define the technical roadmap for Ema's Search initiatives, which encompasses:Core Search Platform developmentInternal integrations with application teamsExternal integrations with partner teamsCreating Open API specifications for data ingestionEstablish the roadmap for our Data Ingestion Platform, facilitating secure data ingestion, transformation, and indexing from documents, spreadsheets, emails, and SaaS applications.Oversee our Application Integration Platform, connecting Ema to numerous third-party APIs, enabling seamless action across CRMs, ITSMs, HRIS systems, and beyond.Design and enhance our Search Platform to ensure structured and unstructured data integration for efficient search, reasoning, and generation processes.Architect and implement Ema’s Search Index.Collaborate with LLMOps infrastructure to influence the development of thousands of transformations by external developers.Ensure platform compatibility with various data formats (PDFs, spreadsheets, databases, charts, etc.) utilizing PostgreSQL, Elasticsearch, and other relevant tools.Qualifications and SkillsBachelor’s or Master’s degree in Computer Science, Engineering, or a related discipline.A minimum of 12 years of professional experience in software architecture and engineering.Proven track record in leading large-scale system architecture and design.Expertise in data integration and API development.Strong analytical and problem-solving skills.

Who We AreEma is at the forefront of developing cutting-edge AI technology designed to empower every employee within an enterprise, enhancing creativity and productivity. Our innovative technology enables organizations to delegate repetitive tasks to Ema, the AI employee. Founded by veterans from Google, Coinbase, and Okta, along with serial entrepreneurs, we have garnered support from prestigious investors such as Accel Partners, Naspers, Section32, and notable Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (CEO of Roblox), and Gokul Rajaram (Doordash, Square, Google).Our team is a talented mix of engineers from premier tech companies like Google, Microsoft Research, Facebook, Square/Block, and Coinbase, with all members coming from top-tier educational institutions such as Stanford, MIT, UC Berkeley, CMU, and IIT. Ema is well-funded by the world's leading investors and angels, with offices in Silicon Valley and Bangalore, India. This position offers a hybrid work model, requiring employees to be in the office three days a week.Who You AreWe are on the lookout for a seasoned Infrastructure Engineer to join our expanding team and take a crucial role in designing and constructing our infrastructure and platform as we scale our product and user base. In this dynamic, fast-paced environment, you will be responsible for ensuring the reliability, scalability, and performance of our systems, concentrating on service architecture and deployment, query optimization, distributed systems, data and machine learning infrastructure, along with security and authentication. Most importantly, you should be eager to contribute to a mission-driven, high-growth startup that aims to make a significant impact.Your ResponsibilitiesCollaborate with product, infrastructure, and engineering teams to architect and develop Ema’s next-generation infrastructure platform, supporting multi-cloud deployments and on-prem installations.Design and implement scalable, secure, and resilient deployment frameworks for Ema's SaaS and enterprise on-prem environments, facilitating automated installation, upgrades, and lifecycle management of Ema.Develop and maintain multi-cloud infrastructure pipelines (AWS, Azure, GCP) utilizing Kubernetes, Helm, Terraform, and cloud-native services to ensure seamless and reliable deployments.Create tools and frameworks to automate the provisioning, configuration, monitoring, and management of our infrastructure.

Who are we?Ema is revolutionizing AI technology to empower every employee within enterprises, enhancing creativity and productivity. Our innovative platform enables companies to automate repetitive tasks with Ema, the Universal AI employee. Established by former executives from Google, Coinbase, and Okta, along with seasoned entrepreneurs, we boast strong backing from leading global investors. Our operations are based in Silicon Valley and Bengaluru.Who are you?As a Senior Support Engineer, you will provide exceptional post-deployment support for our product and solution implementations. You possess a customer-first mindset, remain composed under pressure, and excel in triaging complex issues, reproducing problems, and facilitating cross-functional resolutions in collaboration with Implementation and Engineering teams.Your role involves acting as the customer advocate, ensuring that issues are tracked, prioritized, and resolved with clarity, urgency, and high standards of quality.Roles and ResponsibilitiesManage customer-facing incident management and escalations for post-deployment enterprise accounts.Triage incoming issues by collecting context, logs, reproduction steps, and customer impact.Generate clear, actionable bug reports and support tickets with thorough reproduction steps and diagnostics.Collaborate closely with Implementation and Engineering teams to expedite issue resolution.Monitor and manage SLAs and key support metrics including FRT, TAT, AHT, and CSAT.Provide proactive and regular status updates to customers and internal stakeholders.Communicate effectively with both technical and non-technical customer teams during incidents and escalations.Identify recurring issues and contribute to the enhancement of documentation, runbooks, and support processes.Maintain and improve internal knowledge bases, troubleshooting guides, and escalation playbooks.Validate fixes, coordinate customer confirmations, and support follow-ups post-resolution.Participate in escalation and on-call rotations as necessary.

About UsEma is at the forefront of developing advanced AI technology aimed at enhancing creativity and productivity across enterprises. Our innovative platform empowers organizations to automate repetitive tasks through our AI-driven employee, Ema. Founded by seasoned executives from leading technology companies such as Google, Coinbase, and Okta, we are proud to be backed by prestigious investors including Accel Partners, Naspers, and several influential Silicon Valley angels like Sheryl Sandberg and Jerry Yang.Our team comprises top-tier engineers from renowned tech firms, bringing a wealth of knowledge and expertise. With a presence in Silicon Valley and Bangalore, India, we are well-funded and are committed to building transformative solutions in a hybrid work environment, expecting team members to collaborate in the office three days a week.Your RoleWe are on the lookout for a skilled DevOps Engineer to join our expanding team. In this crucial role, you will help shape the infrastructure and platform that supports our growing product and user base. You will work in a fast-paced, dynamic setting, ensuring our systems are reliable, scalable, and high-performing. Your focus will be on service architecture, deployment, query optimization, distributed systems, machine learning infrastructure, and security protocols. We seek someone enthusiastic about contributing to a high-impact, mission-driven startup.ResponsibilitiesCollaborate with product teams to design and build robust infrastructure for our offerings.Adapt to the fast-paced environment of an early-stage startup while making informed technology decisions.Create and deploy scalable Multi-tenant SaaS solutions across public cloud platforms like AWS, Azure, and GCP, leveraging tools such as Kubernetes, Helm, Terraform, and Istio for resilient infrastructure.Lead the automation of infrastructure tasks, from provisioning to configuration management.

About UsFounded in 2013, Mercari is Japan's premier C2C marketplace, dedicated to our mission of creating value in a global marketplace where anyone can engage in buying and selling. From our beginnings as Japan's first tech unicorn prior to our IPO in 2018, we are on a continuous journey toward becoming a global leader, focusing relentlessly on our mission.Over the years, Mercari Group has expanded its services significantly, investing in both our talented workforce and state-of-the-art technology. Originally dominating the C2C marketplace in Japan, we have successfully entered new markets, including the United States.We have also launched innovative ventures such as Merpay, a mobile payment service aimed at creating an ecosystem where individuals can realize their dreams through enhanced payment and credit solutions.As we strive to make our services accessible worldwide, we recognize the need for exceptional talent, which is why we are establishing our India Center of Excellence. With your expertise, we aim to make a significant impact on the global stage and evolve into a successful international tech company.Our CultureAt Mercari, we believe that achieving our mission requires a shared set of values among our organization and its members. Our core values include:Go BoldAll for OneBe a ProMove FastWe are also committed to our foundational principles:SustainabilityDiversity & InclusionTrust & OpennessWell-being for PerformanceRegardless of our growth, the company culture will remain integral to our mission, and we strive to uphold it throughout our organization.We encourage you to explore our “Mercari Culture Doc,” which details the mindset and behaviors shared by Mercari and its employees. We are dedicated to fostering an inclusive environment where diverse backgrounds are acknowledged and valued, allowing everyone to flourish.

About UsEma is at the forefront of developing cutting-edge AI technology designed to enhance creativity and productivity across enterprises. Our innovative platform empowers organizations to entrust their repetitive tasks to Ema, the Universal AI employee. Founded by former leaders from Google, Coinbase, and Okta, we are backed by prominent investors and entrepreneurial visionaries. With headquarters in Silicon Valley and a strong presence in Bangalore, we embrace a hybrid work model, requiring employees to be in the office three days a week.Your RoleWe are looking for a skilled Enterprise Software Engineer to become a vital part of the Ema team in India. In this role, you will design, develop, and maintain our enterprise software applications while collaborating with a dynamic cross-functional team of product managers, designers, and fellow engineers. The ideal candidate will have a strong foundation in full-stack development, web frameworks, APIs, databases, and various back-end programming languages. Join us if you are passionate about making a significant impact in a mission-driven, fast-paced startup environment.Key ResponsibilitiesDesign and maintain enterprise software applications, focusing on API, data, application, and service development.Write clean, efficient, and maintainable code by following a test-driven development approach.Create scalable and reliable back-end systems using languages such as Go and Python.Build and maintain APIs leveraging REST, gRPC, or GraphQL.Integrate multiple enterprise applications and services utilizing scalable frameworks like FastAPI.Develop and maintain data schemas using PostgreSQL, NoSQL, and other database technologies.Possess knowledge of front-end technologies, including HTML, CSS, and JavaScript frameworks like React or Angular.Design data pipelines for machine learning utilizing DE stacks and event-driven technologies like Temporal and Kafka, while working with foundational LLMs from OpenAI, Gemini, and Claude.Ensure application security and adherence to industry best practices.Design and develop enterprise-grade features and modules using SOLID principles and software engineering best practices.Contribute to the development of high-availability, low-latency enterprise software products using Agentic Architecture.

Opportunity Overview:At Ema, we are pioneering a cutting-edge AI technology designed to enhance creativity and productivity for every employee in the enterprise. Our innovative platform empowers organizations to delegate repetitive tasks to Ema, the Universal AI employee. Founded by ex-Google, Coinbase, and Okta leaders, alongside experienced entrepreneurs, we are backed by some of the world's premier investors. With our headquarters in Silicon Valley and a vibrant office in Bangalore, we offer a hybrid work model, expecting team members to work from the office three days a week.Your Responsibilities:Craft and implement robust test strategies, frameworks, and plans (covering web-app, service integration, and system levels) to enhance engineering productivity.Develop high-quality, high-velocity testing frameworks for system and integration testing.Create frameworks to improve unit test quality and speed for Python and Go languages.Integrate automated testing within CI/CD infrastructure to facilitate regular test executions.Establish a stress testing framework using tools like Postman, Selenium, and other integration testing technologies.Oversee data analysis, manage failure triaging, and collaborate with stakeholders for effective debugging.Ideal Candidate Profile:Bachelor's degree in Computer Science, Information Technology, or a related discipline.Over 8 years of experience in Test / QA Engineering.In-depth knowledge of software testing methodologies, tools, and processes.Expertise in test framework design with ownership of testing strategy and execution.Hands-on experience with automated testing tools like Selenium, Pytest, or TestNG.Proficiency in scripting languages for test automation such as Python and Java.Strong expertise in test automation integration with CI/CD systems.Familiarity with version control systems (e.g., Git) and issue tracking tools.Exceptional analytical and problem-solving abilities.Excellent communication and teamwork skills, with an ability to work independently and collaboratively.