About the job
Join a leading multinational in the information technology and electronics sector as a Systems Engineer. This role offers the opportunity to leverage your expertise in Microsoft 365 applications in a dynamic team environment.
Key Responsibilities:
- Offer expert advice on the effective utilization of all Microsoft 365 applications.
- Provide comprehensive support for M365 applications, including Exchange Online, Microsoft Teams, Teams Telephony, OneDrive, Defender, Intune/Autopilot, Office Suite, SharePoint Online, and other M365 core services.
- Ensure high-quality technical support for online meetings, optimizing the video conferencing experience and managing various conferencing devices.
- Lead troubleshooting efforts, coordinating with external vendors and support teams as necessary.
- Administer tasks in Azure Active Directory, including managing user/groups, security permissions, and monitoring system events.
- Collaborate with the service desk and other teams to identify and resolve technical issues.
- Create and maintain documentation and knowledge base articles for products and services.
- Conduct training sessions for employees on M365 applications, simplifying technical concepts for non-technical audiences.
- Support Windows operating systems and desktop/laptop software/hardware, providing remote assistance and coordinating with support vendors to ensure timely updates and project support.

