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Experience Level
Experience
Qualifications
Bachelor's degree in Engineering or related field. Minimum of 3 years of experience in process engineering. Strong analytical and problem-solving skills. Proficiency in process simulation software and data analysis tools. Excellent communication and teamwork abilities.
About the job
We are seeking a dedicated and skilled Process Engineer II to join our team at Integrated Resources, Inc. In this role, you will be instrumental in optimizing manufacturing processes, ensuring product quality, and driving operational efficiency. Your expertise will help us innovate and improve production methods, contributing to the overall success of our projects.
About Integrated Resources, Inc.
Integrated Resources, Inc. is a leading provider of engineering solutions, renowned for our commitment to quality and excellence in the manufacturing sector. With a focus on innovation and efficiency, we pride ourselves on delivering top-notch services that meet our clients' needs and exceed their expectations.
We are seeking a dedicated and skilled Process Engineer II to join our team at Integrated Resources, Inc. In this role, you will be instrumental in optimizing manufacturing processes, ensuring product quality, and driving operational efficiency. Your expertise will help us innovate and improve production methods, contributing to the overall success of our projects.
As a Process Engineer II, you will play a pivotal role in optimizing and streamlining processes within our organization. Your expertise will contribute to the design, implementation, and continuous improvement of manufacturing processes, ensuring that our operations are efficient and cost-effective. We are looking for a detail-oriented engineer who thrives in a dynamic environment and is passionate about driving innovation in process engineering.
Join Alten as a Senior Electronics Engineer and play a pivotal role in advancing our innovative projects within the Defense & Naval sectors. You will leverage your extensive experience to design, develop, and test electronic systems that meet the demands of our clients. Your contributions will directly impact our success and the effectiveness of our technological solutions.
Ocular Therapeutix, Inc. develops therapies for ocular diseases as a biopharmaceutical company based in Bedford, MA. The Facilities Engineer I position focuses on supporting the design, implementation, and upkeep of company facilities. Role overview This role works closely with several teams to keep building operations efficient and compliant with regulatory standards. The Facilities Engineer I helps manage both ongoing projects and daily maintenance in a modern facility setting. Key responsibilities Assist in designing facility layouts and supporting project implementation Contribute to maintenance tasks that keep operations reliable Collaborate with other departments to help ensure compliance Location This position is based in Bedford, MA.
Join Alten as a Mechanical Engineer and contribute to innovative engineering solutions in a dynamic environment. We are seeking a talented individual who is passionate about mechanical design and eager to work on challenging projects. Your role will involve collaborating with cross-functional teams, developing design specifications, and ensuring compliance with industry standards. If you are looking to advance your career in a thriving company, we invite you to apply!
POSITION SUMMARYThe Associate Engineer plays a vital role in the technical management of attractions, overseeing budgets and schedules within their area of responsibility. This position is instrumental in ensuring the effective specification, bidding, design, production, installation, and acceptance testing of Ride and/or Show systems, which encompass Set/Scenic or Props.MAJOR RESPONSIBILITIESProvide comprehensive engineering support (calculations, designs, drafting, and research) to the Ride/Show teams, specifically related to scenic scopes of work.Evaluate vendor-submitted design documents, including drawing reviews, component selection, calculations, test plans, and results, as specified by engineering management.Update and edit Ride/Show engineering specifications as directed by management to support the successful delivery of scenic systems.Assist the Ride/Show team in vendor management throughout the entire process from bidding, designing, and manufacturing to testing, shipping, installation, startup, and commissioning of show action equipment.Review, edit, or develop testing protocols and execute testing as authorized by Engineering & Safety management.Actively participate in Environmental, Health & Safety responsibilities by adhering to UDX policies, procedures, training, and team involvement activities.Perform additional duties as assigned.
Role Overview NBCUniversal is seeking a Controls Engineer to join the engineering team in Bedford. This role focuses on developing and implementing control systems that improve operational efficiency across our facilities. The position plays a key part in maintaining reliable and optimized systems that support broadcasting operations.
Join Alten as a C++ Firmware Engineer and be part of an innovative team that is pushing the boundaries of technology. In this role, you will leverage your expertise in C++ to design, develop, and optimize firmware for cutting-edge applications. You will work closely with cross-functional teams to ensure high-quality software solutions that meet client needs.
Trillium Flow Technologies™ is a leading provider of cutting-edge valves, pumps, and actuators, delivering exceptional support across the power, oil & gas, general industry, and water & wastewater sectors. Our commitment to excellence ensures that we are with our customers through every phase of their projects and operations.With UK facilities in Alloa, Elland, Bedford, East Kilbride, and London, as well as a dedicated team working across customer sites nationwide, we are poised for continued growth and success.We are thrilled to announce an exciting new opportunity for the position of:STEAM TURBINE FIELD SERVICE ENGINEERBEDFORD - TRAVEL REQUIREDKey Responsibilities: As a Steam Turbine Field Service Engineer, you will provide expert field service support for the installation, commissioning, and troubleshooting of customer-owned equipment. You will adhere to the Trillium HSEQ management system as well as customer-specific HSEQ requirements, both on-site and in our workshop.Discover our competitive benefits package!25 days of annual leave8 Bank HolidaysHoliday Buy Scheme – Purchase up to 5 additional days of annual leave with equal monthly payroll deductions.Pension Scheme – Up to 8% employer contributions.Enhanced Company Sick PayLife Assurance – 2x annual salary if not in the pension scheme, 4x salary if a member of the pension scheme.Cycle to Work SchemeVolunteering Scheme – Support your local community.DSE Specsaver Vouchers and Eye TestFree Car Parking – Save £1500-£2500 compared to city centre parking.Employee Assistance Programme – Confidential external support, including face-to-face counseling.Wisdom App by Health Assured – Access nutritional videos, mental health information, and general wellbeing resources.Mental Health First Aiders/Champions – Our trained team is available to support employees.Discounts and cashback offers – Exclusive deals on high street stores, travel, show tickets, cinema, gym memberships, and more!Long Service RecognitionHealth Cash Back Plan – For a small monthly fee, enjoy unlimited GP consultations and cashback on everyday medical expenses such as physiotherapy, dental, and chiropractic care.
Join our dynamic team at Integrated Resources, Inc. as a Cisco Network Engineer. In this pivotal role, you will leverage your expertise in Cisco networking technologies to design, implement, and troubleshoot complex network solutions. You will collaborate with cross-functional teams to ensure network reliability and performance, driving innovation within our organization.
Position Summary:As an Industrial Engineer at CaptiveAire, your key responsibility will be to meticulously document and standardize a diverse range of products across all our manufacturing facilities. You will play a crucial role in driving continuous improvements in product, process, and automation through the analysis of productivity and efficiency data. A thorough understanding of the products you oversee is essential for success in this role.
Join us as a 2nd Line Support Engineer at Focus IT Recruitment, an award-winning IT support company known for its exceptional client service.In this pivotal role, you will deliver second-line technical assistance to our prestigious clients, ensuring outstanding service quality and prompt resolution of issues escalated from the first-line support team. You will be responsible for thoroughly understanding problems and resolving them in line with our Service Level Agreements (SLAs).Your key responsibilities include managing the progression and effective resolution of support cases, while also taking charge of the technical aspects of client accounts. You will take ownership of challenges and strive to not just meet but exceed client expectations.
Ocular Therapeutix, Inc. is seeking a highly skilled Principal Device Development Engineer to join our team on a contract basis. This position is crucial for leading the design and development of innovative medical devices that enhance patient care and treatment outcomes.
Role Overview:As a Principal Engineer in our Servo-Sled test facility at UTAC, you will report directly to the Senior Manager of Passive Safety Testing. This role is pivotal to ensuring our department excels in health and safety as well as operational efficiency. You will be integral in supporting the Senior Manager and Chief Engineer in achieving our financial and technical objectives. Your expertise will guarantee that all activities are conducted professionally, meeting customer satisfaction, while contributing to the department's growth in both capability and capacity. You will collaborate closely with the Passive Safety team, enhancing systems testing across various static rigs.Key Responsibilities:Oversee health and safety protocols, including risk assessments and safety observation tours.Lead a small team of engineers and technicians (fewer than 10).Manage work scheduling and resource allocation effectively.Engage with customers to understand their future workload and requirements.Drive continuous improvement initiatives using established group methodologies.Develop, report, and enhance departmental metrics to guide strategic planning.Handle financial responsibilities, including invoicing and purchase order approvals.Assist in maintaining ISO17025, ISO9001, and other relevant accreditations.Develop staff training and professional development plans.Monitor sled test equipment usage and address issues as they arise.Establish and refine sled testing protocols.Exemplify UTAC's core values in all operations.
Full-time|$63.8K/yr - $78.9K/yr|On-site|Bedford, MA; Woburn, MA
Why Become Part of Our Team? Make a difference for patients with rare diseases At Ultragenyx, our mission is to take significant actions to meet the needs of patients and employees alike. We are dedicated to pioneering the future of rare disease medicine by challenging the status quo and establishing innovative models that enhance our field. Our approach emphasizes scientific integrity, rapid development strategies, fair pricing for groundbreaking medicines, and fostering a collaborative ecosystem to ensure patients receive the meaningful care they deserve. We believe that our commitment to patients translates into a profound dedication to our internal culture. Creating a supportive and inclusive environment that promotes continuous learning and growth is vital for our employees to flourish both professionally and personally. Our goal is to cultivate a workplace we would proudly recommend to our loved ones. If you aspire to positively impact lives, excel in your career, and experience significant personal and professional development, we invite you to join our dynamic team.Position Overview:Ultracurious – Courageously apply your biggest ideasThe GMP Facilities Technician II is responsible for executing preventative and corrective maintenance on a diverse range of complex utility systems within Ultragenyx's GMP Quality Control laboratory and manufacturing facilities. This includes, but is not limited to, HVAC systems, cold storage, compressed air and gas systems, Reverse Osmosis (RO) and Water for Injection (WFI) systems, wastewater treatment, clean steam generation, fire detection and suppression, boilers, and pumps/motors. Additionally, the technician will conduct maintenance on GMP lab instruments and process equipment such as bioreactors, filling machines, centrifuges, rockers, chromatography columns, autoclaves, and glass washers. The Facilities Technician II must demonstrate the ability to interpret technical drawings, wiring diagrams, and equipment specifications to effectively troubleshoot and repair equipment with minimal supervision.
Join our award-winning IT Support Company as a 2nd Line Support Engineer, where you will play a crucial role in enhancing our clients' experiences.Your primary responsibility will be to deliver exceptional 2nd line technical support to key clients, ensuring a high level of service and accurate responses. Acting as a key escalation point for our 1st line support team, you will take ownership of issues, thoroughly investigate problems, and resolve them within agreed Service Level Agreements (SLAs).In this dynamic role, you will be responsible for managing the progression and resolution of all support cases in alignment with our SLAs and Key Performance Indicators (KPIs), while also overseeing client accounts from a technical standpoint. Your commitment to exceeding client expectations will be paramount.
Ocular Therapeutix, Inc. is seeking a highly skilled Senior Engineer for Device Development to join our innovative team on a contract basis. This position offers the opportunity to work on cutting-edge therapeutic devices that can significantly improve patient outcomes.As a Senior Engineer, you will leverage your expertise in design, development, and testing of medical devices. You will collaborate closely with cross-functional teams to ensure that our products meet the highest standards of quality and regulatory compliance.
Assist in training Army personnel on advanced surveillance systems, covering site surveys, operational theory, equipment emplacement, operation, troubleshooting, and mobility.Contribute to engineering tasks involving the design, testing, integration, modification, and assembly of Army surveillance systems and subsystems, including computer systems, radio sets, and power distribution systems.Utilize schematics, diagrams, and written or verbal instructions to perform testing, checkout, and troubleshooting tasks effectively.Engage in the creation and review of technical documentation, including operator and maintenance manuals, for Army systems.Gather, organize, and manage technical data to support engineering efforts.Communicate effectively with team leads, peers, and clients to ensure clear understanding of requirements, project status, and problem-solving.Perform any other duties related to the position as required.
Join Focus IT Recruitment as a 1st Line Support Engineer and become part of an award-winning IT Support Company based in Bedford. We are on the lookout for a dedicated 1st Line Support Analyst to enhance our dynamic support team.As the first point of contact for our key clients, you will deliver exceptional 1st line technical support, ensuring a high level of customer service by accurately addressing issues and keeping clients informed throughout the resolution process. You will also escalate complex queries to our second line team as necessary.Your primary responsibilities will include managing the progression and resolution of all support cases, in line with our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will take ownership of issues, ensuring that customer expectations are consistently met and exceeded.
Join Focus IT Recruitment as a 1st Line Support Engineer with an award-winning IT Support Company. This role is pivotal in ensuring our clients receive top-notch technical support via our Central service desk.Your primary responsibility will be to deliver first-line technical assistance to key clients while maintaining a high level of customer satisfaction. You’ll be the first point of contact for client queries, diagnose issues, attempt resolutions, and keep clients informed, escalating more complex problems to the second line team as necessary.Key responsibilities include:• Managing the progress and resolution of all support cases in alignment with SLA’s and KPI’s.• Taking ownership of issues and ensuring customer expectations are consistently met or exceeded.
We are seeking a dedicated and skilled Process Engineer II to join our team at Integrated Resources, Inc. In this role, you will be instrumental in optimizing manufacturing processes, ensuring product quality, and driving operational efficiency. Your expertise will help us innovate and improve production methods, contributing to the overall success of our projects.
As a Process Engineer II, you will play a pivotal role in optimizing and streamlining processes within our organization. Your expertise will contribute to the design, implementation, and continuous improvement of manufacturing processes, ensuring that our operations are efficient and cost-effective. We are looking for a detail-oriented engineer who thrives in a dynamic environment and is passionate about driving innovation in process engineering.
Join Alten as a Senior Electronics Engineer and play a pivotal role in advancing our innovative projects within the Defense & Naval sectors. You will leverage your extensive experience to design, develop, and test electronic systems that meet the demands of our clients. Your contributions will directly impact our success and the effectiveness of our technological solutions.
Ocular Therapeutix, Inc. develops therapies for ocular diseases as a biopharmaceutical company based in Bedford, MA. The Facilities Engineer I position focuses on supporting the design, implementation, and upkeep of company facilities. Role overview This role works closely with several teams to keep building operations efficient and compliant with regulatory standards. The Facilities Engineer I helps manage both ongoing projects and daily maintenance in a modern facility setting. Key responsibilities Assist in designing facility layouts and supporting project implementation Contribute to maintenance tasks that keep operations reliable Collaborate with other departments to help ensure compliance Location This position is based in Bedford, MA.
Join Alten as a Mechanical Engineer and contribute to innovative engineering solutions in a dynamic environment. We are seeking a talented individual who is passionate about mechanical design and eager to work on challenging projects. Your role will involve collaborating with cross-functional teams, developing design specifications, and ensuring compliance with industry standards. If you are looking to advance your career in a thriving company, we invite you to apply!
POSITION SUMMARYThe Associate Engineer plays a vital role in the technical management of attractions, overseeing budgets and schedules within their area of responsibility. This position is instrumental in ensuring the effective specification, bidding, design, production, installation, and acceptance testing of Ride and/or Show systems, which encompass Set/Scenic or Props.MAJOR RESPONSIBILITIESProvide comprehensive engineering support (calculations, designs, drafting, and research) to the Ride/Show teams, specifically related to scenic scopes of work.Evaluate vendor-submitted design documents, including drawing reviews, component selection, calculations, test plans, and results, as specified by engineering management.Update and edit Ride/Show engineering specifications as directed by management to support the successful delivery of scenic systems.Assist the Ride/Show team in vendor management throughout the entire process from bidding, designing, and manufacturing to testing, shipping, installation, startup, and commissioning of show action equipment.Review, edit, or develop testing protocols and execute testing as authorized by Engineering & Safety management.Actively participate in Environmental, Health & Safety responsibilities by adhering to UDX policies, procedures, training, and team involvement activities.Perform additional duties as assigned.
Role Overview NBCUniversal is seeking a Controls Engineer to join the engineering team in Bedford. This role focuses on developing and implementing control systems that improve operational efficiency across our facilities. The position plays a key part in maintaining reliable and optimized systems that support broadcasting operations.
Join Alten as a C++ Firmware Engineer and be part of an innovative team that is pushing the boundaries of technology. In this role, you will leverage your expertise in C++ to design, develop, and optimize firmware for cutting-edge applications. You will work closely with cross-functional teams to ensure high-quality software solutions that meet client needs.
Trillium Flow Technologies™ is a leading provider of cutting-edge valves, pumps, and actuators, delivering exceptional support across the power, oil & gas, general industry, and water & wastewater sectors. Our commitment to excellence ensures that we are with our customers through every phase of their projects and operations.With UK facilities in Alloa, Elland, Bedford, East Kilbride, and London, as well as a dedicated team working across customer sites nationwide, we are poised for continued growth and success.We are thrilled to announce an exciting new opportunity for the position of:STEAM TURBINE FIELD SERVICE ENGINEERBEDFORD - TRAVEL REQUIREDKey Responsibilities: As a Steam Turbine Field Service Engineer, you will provide expert field service support for the installation, commissioning, and troubleshooting of customer-owned equipment. You will adhere to the Trillium HSEQ management system as well as customer-specific HSEQ requirements, both on-site and in our workshop.Discover our competitive benefits package!25 days of annual leave8 Bank HolidaysHoliday Buy Scheme – Purchase up to 5 additional days of annual leave with equal monthly payroll deductions.Pension Scheme – Up to 8% employer contributions.Enhanced Company Sick PayLife Assurance – 2x annual salary if not in the pension scheme, 4x salary if a member of the pension scheme.Cycle to Work SchemeVolunteering Scheme – Support your local community.DSE Specsaver Vouchers and Eye TestFree Car Parking – Save £1500-£2500 compared to city centre parking.Employee Assistance Programme – Confidential external support, including face-to-face counseling.Wisdom App by Health Assured – Access nutritional videos, mental health information, and general wellbeing resources.Mental Health First Aiders/Champions – Our trained team is available to support employees.Discounts and cashback offers – Exclusive deals on high street stores, travel, show tickets, cinema, gym memberships, and more!Long Service RecognitionHealth Cash Back Plan – For a small monthly fee, enjoy unlimited GP consultations and cashback on everyday medical expenses such as physiotherapy, dental, and chiropractic care.
Join our dynamic team at Integrated Resources, Inc. as a Cisco Network Engineer. In this pivotal role, you will leverage your expertise in Cisco networking technologies to design, implement, and troubleshoot complex network solutions. You will collaborate with cross-functional teams to ensure network reliability and performance, driving innovation within our organization.
Position Summary:As an Industrial Engineer at CaptiveAire, your key responsibility will be to meticulously document and standardize a diverse range of products across all our manufacturing facilities. You will play a crucial role in driving continuous improvements in product, process, and automation through the analysis of productivity and efficiency data. A thorough understanding of the products you oversee is essential for success in this role.
Join us as a 2nd Line Support Engineer at Focus IT Recruitment, an award-winning IT support company known for its exceptional client service.In this pivotal role, you will deliver second-line technical assistance to our prestigious clients, ensuring outstanding service quality and prompt resolution of issues escalated from the first-line support team. You will be responsible for thoroughly understanding problems and resolving them in line with our Service Level Agreements (SLAs).Your key responsibilities include managing the progression and effective resolution of support cases, while also taking charge of the technical aspects of client accounts. You will take ownership of challenges and strive to not just meet but exceed client expectations.
Ocular Therapeutix, Inc. is seeking a highly skilled Principal Device Development Engineer to join our team on a contract basis. This position is crucial for leading the design and development of innovative medical devices that enhance patient care and treatment outcomes.
Role Overview:As a Principal Engineer in our Servo-Sled test facility at UTAC, you will report directly to the Senior Manager of Passive Safety Testing. This role is pivotal to ensuring our department excels in health and safety as well as operational efficiency. You will be integral in supporting the Senior Manager and Chief Engineer in achieving our financial and technical objectives. Your expertise will guarantee that all activities are conducted professionally, meeting customer satisfaction, while contributing to the department's growth in both capability and capacity. You will collaborate closely with the Passive Safety team, enhancing systems testing across various static rigs.Key Responsibilities:Oversee health and safety protocols, including risk assessments and safety observation tours.Lead a small team of engineers and technicians (fewer than 10).Manage work scheduling and resource allocation effectively.Engage with customers to understand their future workload and requirements.Drive continuous improvement initiatives using established group methodologies.Develop, report, and enhance departmental metrics to guide strategic planning.Handle financial responsibilities, including invoicing and purchase order approvals.Assist in maintaining ISO17025, ISO9001, and other relevant accreditations.Develop staff training and professional development plans.Monitor sled test equipment usage and address issues as they arise.Establish and refine sled testing protocols.Exemplify UTAC's core values in all operations.
Full-time|$63.8K/yr - $78.9K/yr|On-site|Bedford, MA; Woburn, MA
Why Become Part of Our Team? Make a difference for patients with rare diseases At Ultragenyx, our mission is to take significant actions to meet the needs of patients and employees alike. We are dedicated to pioneering the future of rare disease medicine by challenging the status quo and establishing innovative models that enhance our field. Our approach emphasizes scientific integrity, rapid development strategies, fair pricing for groundbreaking medicines, and fostering a collaborative ecosystem to ensure patients receive the meaningful care they deserve. We believe that our commitment to patients translates into a profound dedication to our internal culture. Creating a supportive and inclusive environment that promotes continuous learning and growth is vital for our employees to flourish both professionally and personally. Our goal is to cultivate a workplace we would proudly recommend to our loved ones. If you aspire to positively impact lives, excel in your career, and experience significant personal and professional development, we invite you to join our dynamic team.Position Overview:Ultracurious – Courageously apply your biggest ideasThe GMP Facilities Technician II is responsible for executing preventative and corrective maintenance on a diverse range of complex utility systems within Ultragenyx's GMP Quality Control laboratory and manufacturing facilities. This includes, but is not limited to, HVAC systems, cold storage, compressed air and gas systems, Reverse Osmosis (RO) and Water for Injection (WFI) systems, wastewater treatment, clean steam generation, fire detection and suppression, boilers, and pumps/motors. Additionally, the technician will conduct maintenance on GMP lab instruments and process equipment such as bioreactors, filling machines, centrifuges, rockers, chromatography columns, autoclaves, and glass washers. The Facilities Technician II must demonstrate the ability to interpret technical drawings, wiring diagrams, and equipment specifications to effectively troubleshoot and repair equipment with minimal supervision.
Join our award-winning IT Support Company as a 2nd Line Support Engineer, where you will play a crucial role in enhancing our clients' experiences.Your primary responsibility will be to deliver exceptional 2nd line technical support to key clients, ensuring a high level of service and accurate responses. Acting as a key escalation point for our 1st line support team, you will take ownership of issues, thoroughly investigate problems, and resolve them within agreed Service Level Agreements (SLAs).In this dynamic role, you will be responsible for managing the progression and resolution of all support cases in alignment with our SLAs and Key Performance Indicators (KPIs), while also overseeing client accounts from a technical standpoint. Your commitment to exceeding client expectations will be paramount.
Ocular Therapeutix, Inc. is seeking a highly skilled Senior Engineer for Device Development to join our innovative team on a contract basis. This position offers the opportunity to work on cutting-edge therapeutic devices that can significantly improve patient outcomes.As a Senior Engineer, you will leverage your expertise in design, development, and testing of medical devices. You will collaborate closely with cross-functional teams to ensure that our products meet the highest standards of quality and regulatory compliance.
Assist in training Army personnel on advanced surveillance systems, covering site surveys, operational theory, equipment emplacement, operation, troubleshooting, and mobility.Contribute to engineering tasks involving the design, testing, integration, modification, and assembly of Army surveillance systems and subsystems, including computer systems, radio sets, and power distribution systems.Utilize schematics, diagrams, and written or verbal instructions to perform testing, checkout, and troubleshooting tasks effectively.Engage in the creation and review of technical documentation, including operator and maintenance manuals, for Army systems.Gather, organize, and manage technical data to support engineering efforts.Communicate effectively with team leads, peers, and clients to ensure clear understanding of requirements, project status, and problem-solving.Perform any other duties related to the position as required.
Join Focus IT Recruitment as a 1st Line Support Engineer and become part of an award-winning IT Support Company based in Bedford. We are on the lookout for a dedicated 1st Line Support Analyst to enhance our dynamic support team.As the first point of contact for our key clients, you will deliver exceptional 1st line technical support, ensuring a high level of customer service by accurately addressing issues and keeping clients informed throughout the resolution process. You will also escalate complex queries to our second line team as necessary.Your primary responsibilities will include managing the progression and resolution of all support cases, in line with our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will take ownership of issues, ensuring that customer expectations are consistently met and exceeded.
Join Focus IT Recruitment as a 1st Line Support Engineer with an award-winning IT Support Company. This role is pivotal in ensuring our clients receive top-notch technical support via our Central service desk.Your primary responsibility will be to deliver first-line technical assistance to key clients while maintaining a high level of customer satisfaction. You’ll be the first point of contact for client queries, diagnose issues, attempt resolutions, and keep clients informed, escalating more complex problems to the second line team as necessary.Key responsibilities include:• Managing the progress and resolution of all support cases in alignment with SLA’s and KPI’s.• Taking ownership of issues and ensuring customer expectations are consistently met or exceeded.
Sep 30, 2019
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