Support Team Leader - India

Location: Bangalore, IndiaDepartment: ProductType: Full-Time, 4 days mandatory WFOAbout AppsFlyerAt AppsFlyer, we empower businesses to achieve smarter growth through data-driven insights. As a leading global provider of mobile measurement and marketing analytics, we partner with premier brands worldwide to create impactful solutions. With over 25 offices globally, our team is united by the common goal of ensuring our clients' success.About the RoleWe are seeking a dynamic Support Team Leader who will guide a team of skilled Support Engineers, driving efficiency and scalability within our Support function. This influential leadership position emphasizes operational excellence through automation, Generative AI, dashboards, and debugging tools.The ideal candidate will possess a robust technical background, exceptional communication skills, and a strong inclination towards process optimization in fast-paced settings.

Wrike builds a work management platform designed to help teams collaborate and organize projects. By centralizing tasks, Wrike aims to simplify workflows and help people focus on what matters most. This Team Leader, Account Development (APAC) role is based in Bangalore and plays a key part in Wrike’s growth across India and the wider APAC region. Reporting to the Sales Director in Australia, this M2-level position combines direct sales responsibilities with team leadership. The role involves leading a new team focused on very small business (VSB) and small-to-medium business (SMB) accounts, while also maintaining a personal sales quota. What you will do Meet and exceed both personal and team sales quotas for APAC VSB and SMB accounts. Oversee daily operations for the Account Development Management team in India, ensuring strong performance and timely project delivery. Champion the use of AI tools such as Wrike AI and Gemini to enhance sales planning and forecasting. Analyze team calls using AI to provide coaching and encourage AI-driven sales practices. Collaborate with Account Development leaders in Europe to align global best practices with APAC strategies. Mentor team members and implement Professional Development Plans to support individual growth. Continuously refine team processes and introduce new methods to improve outcomes. Role focus Player-coach: Balance individual sales with team management. Connect the India hub with Wrike’s global teams for effective strategy execution in APAC.

Join us in transforming the way the world connects!If you feel you don't meet all the criteria listed below but are still passionate about the role, we encourage you to apply. We recognize that candidates may excel in various areas and have diverse skills.About the Position:As a Senior Technical Support Engineer at our dynamic startup, you'll be part of the Technical Support Engineering (TSE) team. This team plays a vital role in assisting Kong's customers to address intricate technical challenges in both production and pre-production settings.You will collaborate with your colleagues and our customers to support cutting-edge technologies that tackle real-world problems. Providing constructive feedback and insights to our Product and Engineering teams will be crucial as you voice our customers' needs. Your contribution will be significant, and you will have a tangible impact on customer satisfaction and relationships with Kong.This role requires availability from 4 PM to 1 AM (India Time) to align with the EST shift.Key Responsibilities:Work alongside top-tier developers globally to implement Kong's API Gateway and ServiceMesh solutions.Lead the resolution of complex technical issues, collaborating closely with customers during live troubleshooting sessions via calls and emails in an enterprise environment.Develop comprehensive knowledge articles to enhance our documentation and assist customers in understanding product functionalities.Engage with engineering and product teams by offering real-time feedback on product performance and customer requirements.Coordinate with other customer-oriented teams, including Education, Technical Account Managers, Customer Success Managers, and Professional Services, to resolve customer concerns.Contribute to innovation within the support team and across the company by seeking improved methodologies, tools, and service delivery standards for our global clientele.Provide technical guidance to team members and engage in various ad-hoc projects.Qualifications:You possess a strong desire to learn and grow, with a proactive approach to technical challenges.Experience in a related technical support role or a strong background in software development.Excellent communication and interpersonal skills.

About Paytm Payments Paytm Payments leads India's mobile payments and financial services sector, helping small businesses connect with the mainstream economy. The company’s mission is to empower half a billion Indians through technology-driven solutions. Team Focus: QR & Soundbox The QR & Soundbox team equips merchants with tools that simplify business operations and support growth through data-driven insights. Role Overview The Team Leader - Offline Merchant QR will guide Paytm’s merchant QR initiatives in Bangalore. This position manages customer relationships from first contact to completed sale and represents the Paytm brand in the field. Key Responsibilities Drive sales of Paytm products and services to offline merchants. Build and maintain strong, ongoing customer relationships. Required Qualifications Own a smartphone, bike, and helmet. Strong drive for growth and development. Deep understanding of the local market. Experience in a channel sales role, managing a team of at least five members. Knowledge of distribution strategies, market expansion, and performance tracking. History of motivating teams to achieve sales incentives. Essential Skills At least 3 years in channel and distribution management. Direct experience leading teams. Proficiency with Excel and sales-focused data tools. Education Bachelor’s degree preferred. A Master’s degree is an advantage. What Sets Paytm Apart Collaborative culture that encourages innovation across business functions. Opportunities to increase revenue per user through cross-selling. Structured peer feedback to support professional development. Work in a team culture built on mutual respect and support. Compensation Paytm is committed to supporting financial growth for the right candidate. Join a company at the center of India’s largest digital lending ecosystem, serving over 500 million registered users and 21 million merchants.

Join us in empowering global customers to connect with culture through their passions.Why You'll Love This OpportunityAs the Team Leader for Customer Service, you will be pivotal in developing and expanding StockX's global customer service organization. Your mission will be to create exceptional experiences that foster trust across all interactions, regions, and channels. By joining StockX, you will bring a refreshing viewpoint while quickly immersing yourself in our operations, customer base, and business ethos. Leading with a customer-centric approach, you will cultivate a high-performing team that elevates service standards worldwide.This role transcends routine support; it focuses on building, coaching, and operationalizing excellence at scale, ensuring we provide consistent, high-quality experiences that enhance customer loyalty, retention, and brand trust.Your ResponsibilitiesLead, mentor, and develop a team of Customer Experience Associates, fostering a culture of accountability, growth, and recognition.Assist in the establishment and scaling of new or evolving teams, ensuring robust onboarding, training, and performance foundations.Set clear expectations and performance standards aligned with global service objectives.Serve as a customer advocate, prioritizing trust, quality, and effective resolutions in all decisions.Manage complex and escalated customer issues with a calm, confident, and customer-first mindset.Identify customer pain points and collaborate with cross-functional teams to implement improvements.Take ownership of team performance metrics including CSAT, quality, productivity, and SLA adherence.Utilize data and insights to uncover trends, gaps, and opportunities for enhancement.Ensure operational consistency across various channels (chat, email, phone, SMS) and workflows.Collaborate with global stakeholders to maintain alignment and consistency across regions and teams.Contribute to process enhancements, tooling upgrades, and workflow optimization.Support change management initiatives, including the rollout of new processes, tools, and job aids.Build strong partnerships across Customer Service, Product, Operations, and other cross-functional teams.Act as a vital link between frontline teams and leadership, ensuring clear communication and alignment.Promote a culture of continuous feedback and innovation.

For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable results. Our innovative work management tools and scalable solutions enable teams to automate repetitive tasks, gain insights, and work smarter. We are committed to creating a collaborative environment that fosters creativity and drives meaningful work. When challenges meet purpose and passion translates into progress, that’s the magic we strive for every day.Smartsheet is seeking a Technical Support Team Lead to join our dynamic Technical Support organization. In this pivotal role, you will serve as a subject matter expert within our feature-specific support teams. You will engage with a wide range of technical customer inquiries, collaborate closely with our Engineering partners to manage escalations, drive enhancements in case resolution and quality assurance, and provide mentorship to the technical team. You will also play a key role in training and hiring processes and ensure that the voice of Support and our customers is integrated into product development.The ideal candidate will be dedicated to improving both customer and support agent experiences. Strong multitasking abilities, exceptional troubleshooting skills, comfort in ambiguous situations, and a confident demeanor are essential for success in this role. This individual will possess a blend of technical, analytical, and collaborative skills, partnering effectively with a distributed team across various functions and regions. A proven track record of driving change to empower support teams and a passion for the growth and success of Smartsheet’s customers will set you apart.At Smartsheet Support, we pride ourselves on providing empathetic and expert assistance. We are the first line of defense for our customers, addressing issues, sharing best practices, and advocating for users. Our specialized teams are aligned with various domains of knowledge, ensuring efficient and effective customer resolutions.You will report to a Support Manager. This is an in-office position.

About Us:Paytm stands as India's premier mobile payments and financial services distribution platform, recognized for its role in pioneering mobile QR payments. Our mission is to empower half a billion Indians and integrate them into the mainstream economy through innovative technology solutions aimed at transforming payments and commerce for small businesses.About the Team:The Oil and Gas vertical is dedicated to enhancing offline payment solutions, focusing on the payment processing of fuel and gas bills through QR Codes and POS systems. Our team interacts closely with petrol and gas station merchants and various retail businesses, managing end-to-end sales and operations, onboarding new merchants, and ensuring excellent service for existing partners while fostering strong relationships with PSU and Oil Marketing Companies.About the Role:As a Team Leader, you will:1. Formulate comprehensive plans and strategies to expand business and meet the company's sales targets.2. Cultivate a culture of success and continuous achievement within the team.3. Oversee sales teams and operations to ensure sustained growth.4. Establish an optimal sales force structure that aligns with company goals.5. Recruit and develop sales personnel to maximize their potential.6. Design and implement sales training programs that align with the company’s objectives.7. Manage customer expectations to maintain high levels of satisfaction.8. Identify and implement improvements in sales processes to drive effective sales outcomes.Requirements:1. A graduate degree is mandatory.2. Proven experience in sales and related roles.3. Familiarity with loyalty business models.4. Ability to set and monitor sales targets for the team.5. Conduct reviews of the sales team’s performance.6. Research and explore new techniques to boost customer engagement.7. Responsible for managing an assigned territory within the Oil and Gas sector.8. Strong communication and leadership skills are essential.9. Proficiency in Excel is an added advantage.Key Skills for Success:1. Exceptional drive, initiative, and self-motivation.2. Ability to engage both internal and external stakeholders effectively.3. Strong understanding of technology and user experience.4. Passion for simplification and innovation.5. A growth mindset and a willingness to continuously improve.Education:Graduation or Post Graduation preferred.Compensation:If you are the ideal candidate, we are committed to rewarding you with competitive compensation. With over 500 million registered users and a vast merchant ecosystem, we are positioned uniquely to democratize credit for deserving consumers and merchants.

Role overview Paytm Payments seeks a Team Leader to guide its Oil & Gas sector team in Bangalore, Karnataka. This leadership position centers on managing a group of professionals who deliver solutions tailored for clients in the Oil & Gas industry. What you will do Direct and support a team handling projects within the Oil & Gas sector Encourage operational excellence throughout ongoing work Contribute to the delivery of solutions that address client requirements in the Oil & Gas field Location The role is based in Bangalore, Karnataka.

For over two decades, Smartsheet has been at the forefront of empowering individuals and teams to achieve remarkable outcomes. Our innovative work management tools and scalable solutions enable seamless operations, automating mundane tasks while uncovering valuable insights. We cultivate an environment that inspires big thinking, proactive action, and the realization of impactful work. Here, the intersection of challenge and purpose creates a transformative experience that fuels our daily mission.We are seeking a dynamic Technical Support Team Lead to join our Technical Support division. In this pivotal role, you will serve as a subject matter expert within our specialized support pods, addressing a diverse range of technical customer inquiries. You will collaborate closely with our Engineering teams to manage escalations, enhance case handling processes, and maintain quality assurance. Mentorship and guidance for the technical support team will also be part of your responsibilities, alongside contributing to training and recruitment efforts. You will represent the voice of Support and Customers in product development discussions.The ideal candidate will prioritize customer and support agent experiences, demonstrating exceptional multitasking abilities, troubleshooting expertise, and the confidence to thrive in ambiguous situations. A successful candidate will balance technical, analytical, and collaborative skills while working with a distributed team across various functions and geographical locations. A proven track record in driving meaningful change to enhance support operations and a passion for the success of Smartsheet’s customers are essential for this role.At Smartsheet Support, we are committed to empowering our users through expert engagement, serving as the primary point of contact for issue resolution, sharing best practices, and advocating for our customers. Our teams specialize in distinct knowledge domains, ensuring effective and timely customer resolutions.This is an in-office position reporting to a Support Manager.

For over two decades, Smartsheet has empowered individuals and teams to achieve their goals, offering seamless work management and innovative, scalable solutions. Our mission is to build tools that enable teams to automate mundane tasks, uncover valuable insights, and scale operations intelligently. More than just tools, we create an environment that encourages big thinking, decisive action, and impactful work. When challenges meet purpose and passion translates into progress, that's where the magic happens—and that’s what drives us every day.As a Team Manager for Technical Support, you will take on the pivotal role of leading and mentoring a globally distributed team, ensuring the delivery of exceptional customer support experiences. You will oversee the daily operations of the team, collaborating closely with other support leaders to achieve set targets. Your responsibilities will include coaching team members to become product experts and engaging in initiatives to enhance support operations. The ideal candidate will possess over three years of experience leading and developing a support team in a Software as a Service (SaaS) environment.At Smartsheet Support, we prioritize empathy and empowerment, serving as the first line of response to resolve customer issues, share best practices, and advocate for our users. Our teams comprise experts in various domains, ensuring the most effective and timely resolutions for customer inquiries.You will report to a Senior Support Manager within the Global Support team.Estimated Breakdown: Core responsibilities may shift based on business and customer needs but typically encompass:70% People management, career development, and coaching30% Operations: overseeing case management and insights into daily team performance, driving towards KPIs/SLAsYou Will:Lead and manage a team of globally distributed technical support professionals, delivering enterprise-level, post-sales technical support to Smartsheet customers. Your team will include members with diverse technical skills and experience levels.Establish clear objectives, provide coaching and feedback, evaluate progress, and foster a high-performance culture focused on teamwork, customer excellence, and accountability for resolving customer issues.Take ownership of performance metrics and customer outcomes by delivering on SLAs and KPIs.Utilize your team's strengths to manage case volume, minimize backlog, and enhance efficiency.

Skydio stands as a pioneer in the drone industry, recognized as the leading US drone company and the foremost innovator in autonomous flight technology, which is essential for the future of drones and aerial mobility. Our team possesses extensive expertise in artificial intelligence, coupled with unparalleled hardware and software development capabilities, operational excellence, and a steadfast commitment to customer satisfaction. We aim to empower a diverse spectrum of drone users, ranging from utility inspectors to first responders and military personnel in challenging environments.Role Overview:As a Senior Technical Support Specialist, you will be an integral part of a dynamic team, delivering in-depth diagnostic and advisory services on drone and cloud features to our business and government clientele. Your hands-on experience and thorough knowledge of Skydio products will be vital in ensuring our customers' operations remain seamless. You will liaise closely with our engineering and marketing teams to provide insights into the customer experience, tackling challenges related to hardware and software, including firmware troubleshooting, mission optimization, and diagnostics of cloud network issues. Your analytical skills will be put to use as you investigate flight or media streaming issues, recommend mitigations, and collaborate with product teams to drive resolutions.Location Requirement: This position is located in Bengaluru, India, and candidates must be prepared to work onsite five days a week.Your Impact:Serve as the liaison between Skydio and our enterprise customers, promptly addressing a variety of technical support inquiries.Collaborate with internal teams to become proficient in Skydio's product offerings, processes, and specifications, particularly with regard to autonomy features.Engage cross-functionally with teams including Product, Technical, Engineering, and Marketing to prioritize customer issues and escalations effectively.Utilize your knowledge of the Internet Protocol Suite and networking technologies to troubleshoot issues.

About the RoleAt Singular, we are at the forefront of marketing measurement, empowering over 1,000 global brands such as Apple, Microsoft, Uber, and Nike. For three consecutive years, we have been recognized as the #1 Marketing Measurement Platform (MMP) by G2. Our platform provides marketers with the tools to make informed user acquisition decisions and evaluate the effectiveness of every advertising dollar through comprehensive marketing analytics, advanced cross-device attribution, and robust ad fraud prevention. We are also integrating cutting-edge technologies, including partnerships with AI solutions like ChatGPT, to deliver real-time insights that enhance marketing strategies.With teams operating in 12 countries and a workforce spread across 65 cities globally, including New York City, London, and Bangalore, Singular has successfully raised $100 million from top-tier investors like Norwest Venture Partners and General Catalyst.As we continue to scale, we are looking for driven, innovative, and creative individuals to join our team and help us lead the marketing measurement industry. We are currently seeking a Product Support Engineer in our India support team. This role is perfect for individuals who are passionate about technology, problem-solving, and enhancing the customer experience. In this position, you will closely collaborate with customers and internal teams to troubleshoot issues, guide product usage, and ensure a smooth customer journey.What You’ll DoDeliver prompt and effective technical support to Singular’s customers and partners.Diagnose and resolve complex product issues involving mobile SDKs, APIs, and dashboards.Collaborate with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when necessary.Develop expertise in Singular’s product offerings and the AdTech/mobile marketing landscape.Assist in creating internal documentation, FAQs, and knowledge base articles.Serve as a customer advocate by providing feedback to product and engineering teams.What You’ll Need2–5 years of experience in product or technical support, ideally within a SaaS, AdTech, or mobile environment.Strong problem-solving abilities and a customer-centric mindset.Excellent communication skills, both verbal and written.Ability to work collaboratively in a team-oriented environment.

Join Our Team at AirwallexAt Airwallex, we are revolutionizing the way global businesses manage their finances. With our cutting-edge payments and financial platform, we serve over 200,000 companies worldwide, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN. Our integrated solutions streamline everything from business accounts to treasury management, allowing our clients to thrive on a global scale.Founded in Melbourne, our team consists of over 2,000 talented individuals who are passionate about technology and innovation. With a valuation of $8 billion and support from leading investors such as T. Rowe Price, Visa, and Sequoia, we are at the forefront of financial technology. If you are eager to tackle challenging projects and make a significant impact in your career, we want you to be part of our journey.What We Look ForWe seek individuals who are proactive builders with a founder-like mindset, driven by our mission and operating principles. You should possess strong expertise in your field and demonstrate quick decision-making skills underpinned by curiosity and good judgment. A collaborative spirit is essential as you transform innovative ideas into practical solutions. You will be empowered to leverage AI tools to enhance your efficiency and problem-solving capabilities in a dynamic environment.As part of our committed IT Operations team, your role will be pivotal in providing essential support to our employees, ensuring a seamless technology experience across our global offices. If you are ready to take on complex challenges and contribute to the future of banking, we encourage you to apply.

About Wispr FlowAt Wispr Flow, we aim to revolutionize how users interact with their devices, making it as seamless as having a conversation with a close friend.Our innovative voice dictation platform has become the preferred choice over traditional keyboards, thanks to its exceptional understanding on the first attempt. Wispr Flow is context-aware, personalized, and compatible with any typing scenario, whether on desktop or mobile.Looking ahead to 2026, we are not only enhancing our dictation services but also developing native actions through an agentic framework that intuitively understands user needs while providing reliable solutions.Our diverse team consists of AI researchers, designers, growth specialists, and engineers dedicated to reimagining human-computer interaction. We cherish high-agency team members who prioritize open communication, are user-obsessed, and pay attention to detail. We thrive on lively discussions, seek the truth, and aim for real-world impact.With a remarkable revenue growth of over 150% each quarter for the past year, we have successfully raised $81 million from leading venture capital firms and well-known angel investors.Join Us in Expanding Wispr Flow in IndiaWe are in the process of building our go-to-market strategy for India from scratch. This role will be one of the initial hires on that team, collaborating closely with the India lead to transform conceptual ideas into effective growth channels. This position is designed for a growth generalist who enjoys taking initiatives from the brainstorming phase to live implementation.Your ResponsibilitiesThis entry-level role will expose you to multiple channels during your first six months, typically ranging from 5 to 8.Your tasks will include:Managing multiple channels concurrently - You will work on partnerships, creator programs, podcasts, performance marketing, offline activations, and content experiments, turning initial concepts into real-time tests quickly.Conducting experiments and scaling successful strategies - Test a variety of approaches, eliminate the ineffective ones, and focus on scaling those that yield positive results.Developing repeatable systems from successful outcomes - Document effective strategies to create a playbook, ensuring growth continues to build rather than resetting with each campaign.Leveraging tools and AI for efficiency - Utilize automation for research, content creation, reporting, and operational tasks to enhance speed and productivity.Taking ownership of channels over time - Gradually assume full responsibility for various channels as you grow in the role.

CUBE India develops technology to help businesses run more efficiently. Based in Bangalore, the team takes on projects that aim to improve organizational operations through practical solutions. Role overview Opportunities at CUBE India focus on those who are interested in technology and enjoy exploring new approaches to problem-solving. The company values individuals who want to play a part in ongoing innovation and growth. Who CUBE India is looking for People who care about technology and its impact on business Those who enjoy tackling challenges and finding better ways to work Individuals interested in contributing to a team focused on continuous improvement Location These opportunities are based in Bangalore.

At Coram AI, we are revolutionizing video security for today's world. Our cutting-edge cloud-native platform leverages computer vision and artificial intelligence to empower businesses to enhance safety, make informed decisions, and accelerate their operations. From real-time alerts to effortless clip sharing and comprehensive multi-site visibility, we are setting new standards in security.Join our dynamic, fast-paced team that prioritizes transparency, skillful execution, and impactful contributions. Here, every team member's voice is valued, and everyone contributes to shaping how AI enhances safety and connectivity in our world.Meet the TeamOur team at Coram AI is comprised of seasoned entrepreneurs and technology innovators with over a decade of experience building autonomous vehicles at prestigious institutions such as Stanford University, Oxford University, Zoox, and Lyft. Having successfully founded and exited various tech companies, they have embarked on this new venture with Coram AI.The Role & RequirementsWe are on the lookout for a dedicated Technical Support Engineer to become an integral part of our Bangalore team. In this role, you will act as a vital link between our customers and our product, diagnosing issues, analyzing systems and metrics, and ensuring that our clients receive prompt, insightful solutions. Additionally, you will contribute to our continuous improvement by documenting solutions and automating responses to recurring challenges.In this role, you will:Diagnose and resolve customer issues by analyzing logs, querying APIs, and utilizing monitoring tools such as GrafanaMaintain clear communication with customers throughout the resolution process, ensuring they remain informed and reassuredDevelop and maintain documentation for critical and recurring issuesIdentify trends and create automation or solutions to prevent recurring issuesCollaborate with engineering teams to escalate complex bugs and advocate for customer needsAssist in enhancing support processes and toolsYou would be an excellent fit if you have:2+ years of experience in technical support or a related customer-facing technical roleProficiency in debugging issues using APIs, logs, and observability toolsStrong ability to produce clear documentation and runbooksExperience with scripting or automation tools to enhance efficiency

About EthosEthos Life is at the forefront of life insurance technology, dedicated to making life insurance accessible for families and empowering agents on a large scale. Our innovative three-sided technology platform is revolutionizing the life insurance landscape for consumers, agents, and carriers. By offering instant and easily accessible products through a user-friendly online process that requires only a few health questions—eliminating traditional barriers—Ethos is making it simpler than ever for everyone to secure their family's future. We are transforming the way life insurance is purchased, sold, and underwritten.About the Role:As a Customer Support Associate at Ethos, you will play a vital role in providing outstanding service to both new and existing customers and insurance agents who refer business to us. Success in this role requires a strong customer focus, meticulous attention to detail, excellent problem-solving abilities, and exceptional communication skills. Ethos seeks a Customer Support Associate who excels in assisting customers, resolving issues, and adapting to a fast-paced environment. Delivering an outstanding customer experience is essential to our success in the life insurance sector.Duties and Responsibilities:Ensure the accuracy of information relayed to agents, particularly regarding policy status and agent compensation.Become proficient in systems related to both consumer policy information and partner agent operations.Understand and effectively communicate complex details regarding agent payments and contracts.Provide exemplary service through various channels including email, live chat, SMS, and phone, addressing inquiries related to partner insurance agents and their businesses.Develop a strong understanding of Ethos products and processes to support customers and agents, serving as a resource for partnership account managers.Identify customer and agent needs, processing requests efficiently and within established service levels.Build rapport and foster respect among agents through clear and transparent communication.Meet personal and team support goals and objectives.Identify and suggest process improvements for assigned functions, collaborating with management to implement agreed solutions.

About the RoleJoin AppsFlyer as a Senior Marketing Manager in India, where you'll spearhead our marketing initiatives in one of the most vibrant and competitive mobile-centric markets. In this pivotal role, you'll be instrumental in creating and executing a unified country marketing strategy that encompasses demand generation, events, partnerships, and customer engagement.You will collaborate closely with Sales, Customer Success, Partner Development, and Global Marketing teams while overseeing vendors and potential freelancers to deliver impactful programs that drive revenue and market expansion.This opportunity is perfect for a proactive marketer who thrives in a dynamic environment and excels at developing significant, cross-functional projects within a highly interconnected marketing organization.What You’ll DoStrategy & PlanningCraft and implement a field marketing plan tailored specifically for India in alignment with the global strategy.Spot growth opportunities in the market, optimizing budget allocation for maximum effectiveness.Partner with diverse stakeholders to meet pipeline targets and marketing-influenced revenue goals.Campaigns & Demand GenerationDesign, execute, and refine regional campaigns to boost brand awareness, generate leads, and enhance pipeline growth.Localize and modify global campaigns to suit the Indian market.Collaborate with vendors, freelancers, and partners to launch multi-channel campaigns, incorporating digital, ABM, and offline activations.Event Marketing & PartnershipsOversee field events from inception to execution, including C-level retreats, roundtables, conferences, and partner events.Enhance presence at industry events by securing speaking opportunities, sponsorships, and networking prospects.Agency & Freelancer ManagementIdentify and manage local marketing vendors and content creators.Ensure that all executions meet brand standards and business objectives.Optimize vendor relationships for cost-effective, high-quality results.Performance Reporting & Global AlignmentTrack and report on campaign ROI, lead generation metrics, and overall marketing effectiveness.

About Us:Paytm stands at the forefront of India's mobile payments and financial services landscape. As a trailblazer in the mobile QR payments revolution, we empower small businesses through innovative payment and commerce technologies. Our mission is to integrate half a billion Indians into the mainstream economy using cutting-edge technology.Role Overview:As a Key Account Manager, you will primarily focus on acquiring new merchants, brands, and corporate accounts. You will create a strategic sales funnel and drive account closure to achieve our ambitious growth targets.Key Skills Required:Adaptability: Maintain a positive, solution-oriented mindset while overcoming challenges.Focus: Ability to concentrate on priority tasks amidst distractions.Persuasion: Skillfully present ideas and proposals that resonate with stakeholders, encouraging positive action.Professionalism: Exhibit a mature and appropriate demeanor in all situations.Sense of Urgency: Prioritize and execute tasks decisively to meet deadlines.Why Join Us:You will be part of a dynamic, collaborative environment that fosters innovation across various business functions through technology. Enhance revenue through cross-selling opportunities while receiving constructive feedback from peers. We value respect and collaboration, ensuring a supportive workplace for all employees.Compensation:If you are the right fit, we are committed to creating wealth for you. With a vast ecosystem of over 500 million registered users and 21 million merchants, we are uniquely positioned to democratize credit for deserving consumers and merchants. Join us and be a part of India’s largest digital lending success story!

We are seeking a dynamic and results-driven Strategic Account Executive to join our team in Bangalore, India. In this pivotal role, you will be responsible for managing and expanding relationships with our key accounts, driving growth and ensuring customer satisfaction.Your primary focus will be on developing strategic partnerships, identifying new business opportunities, and delivering exceptional service to our clients. You will collaborate closely with cross-functional teams to create tailored solutions that meet the unique needs of our customers.