Senior Technical Support Engineer at Kong | India

Join us in transforming the way the world connects!If you feel you don't meet all the criteria listed below but are still passionate about the role, we encourage you to apply. We recognize that candidates may excel in various areas and have diverse skills.About the Position:As a Senior Technical Support Engineer at our dynamic startup, you'll be part of the Technical Support Engineering (TSE) team. This team plays a vital role in assisting Kong's customers to address intricate technical challenges in both production and pre-production settings.You will collaborate with your colleagues and our customers to support cutting-edge technologies that tackle real-world problems. Providing constructive feedback and insights to our Product and Engineering teams will be crucial as you voice our customers' needs. Your contribution will be significant, and you will have a tangible impact on customer satisfaction and relationships with Kong.This role requires availability from 4 PM to 1 AM (India Time) to align with the EST shift.Key Responsibilities:Work alongside top-tier developers globally to implement Kong's API Gateway and ServiceMesh solutions.Lead the resolution of complex technical issues, collaborating closely with customers during live troubleshooting sessions via calls and emails in an enterprise environment.Develop comprehensive knowledge articles to enhance our documentation and assist customers in understanding product functionalities.Engage with engineering and product teams by offering real-time feedback on product performance and customer requirements.Coordinate with other customer-oriented teams, including Education, Technical Account Managers, Customer Success Managers, and Professional Services, to resolve customer concerns.Contribute to innovation within the support team and across the company by seeking improved methodologies, tools, and service delivery standards for our global clientele.Provide technical guidance to team members and engage in various ad-hoc projects.Qualifications:You possess a strong desire to learn and grow, with a proactive approach to technical challenges.Experience in a related technical support role or a strong background in software development.Excellent communication and interpersonal skills.

Join us in revolutionizing global connectivity!At Kong, we understand that not every candidate will meet all the criteria listed, and we encourage those who are eager and possess strong skills in certain areas to apply. Our ideal candidate will have a blend of expertise, curiosity, and a drive to learn.Dedicated Cloud Gateways deliver a fully managed, secure, and isolated gateway environment, simplifying infrastructure management while ensuring compliance and performance. These solutions empower organizations to manage traffic efficiently across their services.Serverless Gateways provide a fully managed API gateway solution that meets dynamic traffic needs without the hassle of underlying infrastructure management. This innovative approach allows businesses to deploy APIs effortlessly in serverless contexts, optimizing resource usage.This is an exciting opportunity to be part of a pivotal product journey within Kong that has demonstrated remarkable growth. You will engage with distributed systems, multi-cloud networking, and robust API infrastructure that are integral to today's digital commerce.As a Senior Software Engineer, you will play a key role in developing essential components of our Managed Gateways platform. You’ll take complete ownership of significant features, lead the technical implementation within your team, and provide mentorship to your colleagues. Collaboration with product managers, architects, and fellow engineers will be fundamental as you help shape the technical roadmap and ensure our platform is optimized for performance and scalability.

Join Us in Shaping the Future of Connectivity!At Kong, we believe in empowering our customers to forge connections that drive their success. If you feel you might not meet every qualification but are excited about the opportunity, we encourage you to apply. We value diverse skills and experiences!About the Role:Kong is at the forefront of API management, enabling organizations to link their services swiftly and securely. As a rapidly expanding and well-supported company, we take pride in our satisfied clients, motivated team members, and groundbreaking products that redefine the API ecosystem.In your role as the Staff Product Manager for Kong’s observability offerings, you will spearhead initiatives to enhance our existing observability and tracing capabilities. This aspect is pivotal to our customers' decision to choose Kong and Konnect, and your roadmap will play a vital role in our growth trajectory.You will work closely with a skilled engineering team, taking full ownership of the product while engaging with various stakeholders, including engineering, field teams, other product managers, and customers, to deliver exceptional value. In our dynamic environment, your contributions will significantly impact our collective success.Your Responsibilities:Define and Propel Product Vision: Collaborate with diverse teams to develop and implement a clear vision for Kong’s observability and debugging experiences across our connectivity runtimes (API Gateway, Event Gateway, AI Gateway, and Service Mesh), ensuring alignment with customer needs and strategic goals.Lead Execution: Partner with engineering and design leaders to outline, define, and launch product features that deliver customer value and minimize mean time to resolution (MTTR) for incident investigations.Customer-Centric Planning: Gain a profound understanding of customer requirements and use cases, supported by robust data. Convert this knowledge into strategic artifacts, including target use cases, milestone plans, and timelines to inform the product roadmap.Ensure Cross-Functional Synergy: Collaborate with engineering, design, and marketing teams to synchronize use case execution, milestone achievements, and launch strategies.

Skydio stands as a pioneer in the drone industry, recognized as the leading US drone company and the foremost innovator in autonomous flight technology, which is essential for the future of drones and aerial mobility. Our team possesses extensive expertise in artificial intelligence, coupled with unparalleled hardware and software development capabilities, operational excellence, and a steadfast commitment to customer satisfaction. We aim to empower a diverse spectrum of drone users, ranging from utility inspectors to first responders and military personnel in challenging environments.Role Overview:As a Senior Technical Support Specialist, you will be an integral part of a dynamic team, delivering in-depth diagnostic and advisory services on drone and cloud features to our business and government clientele. Your hands-on experience and thorough knowledge of Skydio products will be vital in ensuring our customers' operations remain seamless. You will liaise closely with our engineering and marketing teams to provide insights into the customer experience, tackling challenges related to hardware and software, including firmware troubleshooting, mission optimization, and diagnostics of cloud network issues. Your analytical skills will be put to use as you investigate flight or media streaming issues, recommend mitigations, and collaborate with product teams to drive resolutions.Location Requirement: This position is located in Bengaluru, India, and candidates must be prepared to work onsite five days a week.Your Impact:Serve as the liaison between Skydio and our enterprise customers, promptly addressing a variety of technical support inquiries.Collaborate with internal teams to become proficient in Skydio's product offerings, processes, and specifications, particularly with regard to autonomy features.Engage cross-functionally with teams including Product, Technical, Engineering, and Marketing to prioritize customer issues and escalations effectively.Utilize your knowledge of the Internet Protocol Suite and networking technologies to troubleshoot issues.

At Coram AI, we are revolutionizing video security for today's world. Our cutting-edge cloud-native platform leverages computer vision and artificial intelligence to empower businesses to enhance safety, make informed decisions, and accelerate their operations. From real-time alerts to effortless clip sharing and comprehensive multi-site visibility, we are setting new standards in security.Join our dynamic, fast-paced team that prioritizes transparency, skillful execution, and impactful contributions. Here, every team member's voice is valued, and everyone contributes to shaping how AI enhances safety and connectivity in our world.Meet the TeamOur team at Coram AI is comprised of seasoned entrepreneurs and technology innovators with over a decade of experience building autonomous vehicles at prestigious institutions such as Stanford University, Oxford University, Zoox, and Lyft. Having successfully founded and exited various tech companies, they have embarked on this new venture with Coram AI.The Role & RequirementsWe are on the lookout for a dedicated Technical Support Engineer to become an integral part of our Bangalore team. In this role, you will act as a vital link between our customers and our product, diagnosing issues, analyzing systems and metrics, and ensuring that our clients receive prompt, insightful solutions. Additionally, you will contribute to our continuous improvement by documenting solutions and automating responses to recurring challenges.In this role, you will:Diagnose and resolve customer issues by analyzing logs, querying APIs, and utilizing monitoring tools such as GrafanaMaintain clear communication with customers throughout the resolution process, ensuring they remain informed and reassuredDevelop and maintain documentation for critical and recurring issuesIdentify trends and create automation or solutions to prevent recurring issuesCollaborate with engineering teams to escalate complex bugs and advocate for customer needsAssist in enhancing support processes and toolsYou would be an excellent fit if you have:2+ years of experience in technical support or a related customer-facing technical roleProficiency in debugging issues using APIs, logs, and observability toolsStrong ability to produce clear documentation and runbooksExperience with scripting or automation tools to enhance efficiency

Join Wrike as a Technical Support Engineer and become an integral part of our dynamic team! As a Technical Support Engineer, you will provide exceptional support to our customers, resolving their technical issues and ensuring they have a seamless experience with our platform.

At HackerRank, we empower organizations like NVIDIA, Amazon, and Microsoft to identify and cultivate the next generation of software developers based on their abilities rather than their backgrounds. Our platform is trusted by over 2,500 of the world’s leading companies to build robust engineering teams prepared for the future.In a world where humans and AI collaborate seamlessly, the criteria for strong technical talent are evolving. We provide businesses with innovative methods to recognize and invest in future-ready skills.Our team at HackerRank is dedicated to the influence of our work and pays meticulous attention to detail, ensuring that our clients experience success with products they truly enjoy. We operate with urgency and believe that exceptional results stem from high standards.About the RoleAs a Technical Support Engineer, you will take ownership of customer-impacting technical issues from initial report to resolution and prevention. You will act as the primary technical authority for escalations, coordinating prioritization with engineering and product teams. Your contributions will enhance reliability and user-friendliness across the HackerRank platform.Key ResponsibilitiesTroubleshoot and resolve issues across the HackerRank platform, including high-severity, business-critical customer incidents that require swift diagnosis and coordinated responses involving web applications, APIs, ATS integrations, and developer tools.Engage in root-cause analysis with engineering, escalate as necessary, and advocate for timely resolutions to customer-impacting issues.Assist customers with SSO (SAML/OIDC) and SCIM integration setups involving Okta and other identity providers.Serve as the primary technical partner for customers, guiding them towards the most secure and effective technical solutions rather than just the immediate fixes.Contribute to post-incident reviews, documentation, and tooling enhancements to mitigate future issues.

Are you ready to drive the future of global connectivity?At Kong, we believe in the power of connections and are looking for a dedicated People Operations Specialist to join our dynamic team. If you are passionate about people and possess a keen attention to detail, we encourage you to apply even if you don’t meet every single qualification; we value strong candidates with diverse skills and interests.About the RoleIn this pivotal role, you will support our expanding workforce across the globe, with a specific focus on the India (IST) / APAC time zone. Your contributions will be vital in ensuring efficient HR operations, enhancing employee experiences, and streamlining scalable people processes. As our People Operations team grows, you will play a crucial role in fostering operational excellence and consistency within our HR practices.Key ResponsibilitiesHR Operations & SystemsOversee daily HR operations and ensure the accuracy of employee records within HR systems (e.g., Workday).Maintain data integrity and ensure timely updates across all platforms.Employee Lifecycle ManagementManage the end-to-end employee lifecycle, including onboarding, internal transfers, and offboarding.Create a welcoming and engaging onboarding experience for new hires in the IST/APAC region.Benefits AdministrationAdminister regional benefits programs (India/APAC) and serve as the primary contact for employee inquiries.Collaborate with vendors to ensure effective execution and compliance.HR ComplianceEnsure compliance with local labor laws and internal HR regulations.Maintain documentation and assist with audits as necessary.Employee SupportProvide timely, empathetic, and confidential support for employee inquiries.Act as a trusted HR contact for employees based in the IST region.Process Optimization & ReportingIdentify areas for improvement in HR processes and enhance employee self-service capabilities.Collaborate on reporting initiatives to provide insights into HR metrics.

Join Our Team at AirwallexAt Airwallex, we are revolutionizing the way global businesses manage their finances. With our cutting-edge payments and financial platform, we serve over 200,000 companies worldwide, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN. Our integrated solutions streamline everything from business accounts to treasury management, allowing our clients to thrive on a global scale.Founded in Melbourne, our team consists of over 2,000 talented individuals who are passionate about technology and innovation. With a valuation of $8 billion and support from leading investors such as T. Rowe Price, Visa, and Sequoia, we are at the forefront of financial technology. If you are eager to tackle challenging projects and make a significant impact in your career, we want you to be part of our journey.What We Look ForWe seek individuals who are proactive builders with a founder-like mindset, driven by our mission and operating principles. You should possess strong expertise in your field and demonstrate quick decision-making skills underpinned by curiosity and good judgment. A collaborative spirit is essential as you transform innovative ideas into practical solutions. You will be empowered to leverage AI tools to enhance your efficiency and problem-solving capabilities in a dynamic environment.As part of our committed IT Operations team, your role will be pivotal in providing essential support to our employees, ensuring a seamless technology experience across our global offices. If you are ready to take on complex challenges and contribute to the future of banking, we encourage you to apply.

Join Kaseya as a Technical Support Engineer and become a key player in delivering exceptional support to our clients. In this role, you will troubleshoot technical issues, provide solutions, and enhance customer satisfaction. You will collaborate with cross-functional teams to ensure seamless service delivery and contribute to the continuous improvement of our support processes.

Join WMG as a Technical Support Engineer, where you will play a vital role in providing exceptional technical assistance to our clients. You will troubleshoot issues, offer solutions, and ensure customer satisfaction through efficient service delivery. Your expertise will be essential in maintaining our reputation for excellence in technical support.

About the RoleAt Singular, we are at the forefront of marketing measurement, empowering over 1,000 global brands such as Apple, Microsoft, Uber, and Nike. For three consecutive years, we have been recognized as the #1 Marketing Measurement Platform (MMP) by G2. Our platform provides marketers with the tools to make informed user acquisition decisions and evaluate the effectiveness of every advertising dollar through comprehensive marketing analytics, advanced cross-device attribution, and robust ad fraud prevention. We are also integrating cutting-edge technologies, including partnerships with AI solutions like ChatGPT, to deliver real-time insights that enhance marketing strategies.With teams operating in 12 countries and a workforce spread across 65 cities globally, including New York City, London, and Bangalore, Singular has successfully raised $100 million from top-tier investors like Norwest Venture Partners and General Catalyst.As we continue to scale, we are looking for driven, innovative, and creative individuals to join our team and help us lead the marketing measurement industry. We are currently seeking a Product Support Engineer in our India support team. This role is perfect for individuals who are passionate about technology, problem-solving, and enhancing the customer experience. In this position, you will closely collaborate with customers and internal teams to troubleshoot issues, guide product usage, and ensure a smooth customer journey.What You’ll DoDeliver prompt and effective technical support to Singular’s customers and partners.Diagnose and resolve complex product issues involving mobile SDKs, APIs, and dashboards.Collaborate with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when necessary.Develop expertise in Singular’s product offerings and the AdTech/mobile marketing landscape.Assist in creating internal documentation, FAQs, and knowledge base articles.Serve as a customer advocate by providing feedback to product and engineering teams.What You’ll Need2–5 years of experience in product or technical support, ideally within a SaaS, AdTech, or mobile environment.Strong problem-solving abilities and a customer-centric mindset.Excellent communication skills, both verbal and written.Ability to work collaboratively in a team-oriented environment.

Netradyne is at the forefront of transforming the transportation industry through innovative Computer Vision and Edge Computing technologies. As a recognized leader in fleet safety solutions, we are experiencing remarkable growth, surpassing 4x year over year. Our groundbreaking solutions are making a significant impact as disruptive technologies in the market. As we expand our team, we are seeking dynamic, competitive, and innovative individuals to join us in driving our mission forward.Job Title: Senior Technical Support AnalystExperience: 4-6 YearsThe Senior Technical Support Analyst serves as a vital first-level contact between Netradyne and our valued customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers, while collaborating with cross-functional teams to guarantee timely and effective solutions. You will engage directly with customers to troubleshoot hardware and software challenges related to Netradyne’s connected vehicle platforms.This position is crucial in ensuring customer success by delivering prompt and precise resolutions to customer-reported issues and service requests. The ideal candidate will possess strong English communication skills, exceptional customer relationship management abilities, and prior experience in supporting international clients (preferably from the US or UK).As we operate a 24x7x365 support center, we require candidates who are flexible to work any shift based on business needs, including weekends (Saturday and/or Sunday).

Join Us in Powering Global Connections!At Kong, we believe that no candidate is perfect. If you are excited about this role but don't meet every requirement, we encourage you to apply. We value strength in certain areas and a willingness to learn in others.Position OverviewAs a Cloud Operations Engineer II, you will play a pivotal role in bridging business requirements with cloud architecture, ensuring financial efficiency and security across non-production environments. You will act as both a technical and financial strategist, responsible for optimizing internal cloud systems and SaaS platforms to ensure they are efficient, cost-effective, and secure. Your contributions will support the organization's cloud cost management, usage optimization, and SaaS security governance.Key ResponsibilitiesBusiness Systems Analysis & Solution DesignCollaborate with technical product owners, IT teams, and cross-functional stakeholders to grasp business processes, requirements, and objectives.Translate business needs into comprehensive technical specifications, user stories, and process flows for IT implementation.Act as the primary liaison between business units and IT, ensuring that solutions align with organizational strategy and technical capabilities.Cloud FinOps & Cost OptimizationOversee, analyze, and optimize cloud usage through FinOps platforms to enhance cost efficiency while bolstering internal team productivity.Establish and uphold cloud resource tagging standards and cost allocation models to facilitate accurate chargebacks and financial transparency.Work closely with IT and business teams to pinpoint and execute cost-saving initiatives, including:Rightsizing non-production resourcesImplementing auto-shutdown and scheduling policiesStrategically utilizing Reserved Instances and Savings Plans for internal toolsGenerate monthly OPEX variance reports, forecasts, and actionable insights for finance partners and departmental leadership.SaaS & System Security ReviewEstablish governance and review processes to ensure SaaS application security.

Location: Bangalore, IndiaDepartment: ProductType: Full-Time, 4 days mandatory WFOAbout AppsFlyerAt AppsFlyer, we empower businesses to achieve smarter growth through data-driven insights. As a leading global provider of mobile measurement and marketing analytics, we partner with premier brands worldwide to create impactful solutions. With over 25 offices globally, our team is united by the common goal of ensuring our clients' success.About the RoleWe are seeking a dynamic Support Team Leader who will guide a team of skilled Support Engineers, driving efficiency and scalability within our Support function. This influential leadership position emphasizes operational excellence through automation, Generative AI, dashboards, and debugging tools.The ideal candidate will possess a robust technical background, exceptional communication skills, and a strong inclination towards process optimization in fast-paced settings.

About Easyship: Easyship stands at the forefront of multi-carrier shipping software, dedicated to making global eCommerce accessible to all. Since our inception in 2014, we have been driven by the vision to simplify logistics by eliminating the uncertainties surrounding international shipping costs and complexities. With over 100,000 brands relying on our platform, we serve as a single 'mission control' for global trade, providing access to more than 550 courier services spanning over 200 destinations. As a globally recognized and award-winning team (featured in Forbes 30 Under 30, and recognized by TechInAsia as a Best Startup), we have established our offices in key cities such as London, New York, and Hong Kong. Our rapid growth is fueled by a commitment to transparency and a passion for constructing the infrastructure that powers modern commerce. If you're eager to tackle complex challenges at a large scale, we would love to have you on board. Who We’re Looking For:We are in search of L2 Technical Support Engineers to be the technical backbone of our client support operations. In this vital role, you will deliver 'white-glove' service to our most esteemed clients while acting as the conduit between frontline support and our engineering teams. In this position, you won’t just resolve tickets; you will own the entire technical resolution lifecycle. You should possess an engineering mindset, a mastery of APIs, and the ability to articulate complex technical root causes to non-technical stakeholders. Key Responsibilities: Incident Management & Client Advocacy: Rapid Response: Monitor dedicated external communication channels to provide immediate, expert-led responses to high-priority client issues, strictly adhering to SLAs. End-to-End Ownership: Manage the entire lifecycle of complex issues—from initial acknowledgment and investigation to client communication and final resolution. Expectation Management: Proactively set clear expectations regarding resolution timelines (ETA) based on issue complexity and resource availability. White-Glove Communication: Act as the dedicated Tier 2 Point of Contact (POC), translating complex technical findings into clear, jargon-free language to facilitate client understanding. This full-time, onsite role is based in our Bengaluru (MG Road) office and follows US collaboration hours (10:00 PM–7:00 AM IST) to ensure seamless cross-regional execution.

Join Almabase as a Senior Software Engineer and play a pivotal role in building innovative software solutions that enhance community engagement.You will collaborate with cross-functional teams to design, develop, and maintain high-quality software applications while implementing best practices in coding, testing, and deployment.We value creativity and a problem-solving mindset, and we are looking for someone who is passionate about coding and software development.

About the RoleJoin Cyberhaven as we expand our Technical Support team in Bangalore! This is an exciting opportunity for a proactive and enthusiastic individual who is eager to make a significant impact in our dynamic environment. As a Technical Support Engineer L2, you will immerse yourself in our cutting-edge AI Data Security platform, becoming an expert on how it integrates with various endpoints used by our clients. Your passion for technology and customer satisfaction will drive you to effectively resolve issues and collaborate with our talented engineering team to enhance the security posture of our customers. In this role, you will engage with security and customer operations teams, showcasing your technical expertise and customer-focused mindset. A proactive approach to problem-solving, alongside your experience with SaaS-based security products, will be pivotal in this fast-paced, high-growth setting. This position reports directly to the Director of Support.What You'll DoDeliver clear, actionable guidance in both technical and layman’s terms to help customers troubleshoot and utilize our platform effectively.Take ownership of customer issues from initial troubleshooting through to root cause identification and resolution or escalation.Quickly identify and escalate critical issues requiring immediate attention to ensure swift resolution.Foster strong relationships with our backline engineers to collaboratively address complex technical challenges.Consistently meet or exceed customer expectations in terms of response quality, timeliness, and overall experience.Act as the primary contact for customer escalations, ensuring prompt resolution of issues.Gather data, replicate reported issues, and document bugs for the engineering team regarding product-related customer challenges.Develop process and troubleshooting documentation to enhance our support knowledge base.Collaborate with client resources to assess their data security risks and address potential threats.Work closely with the Head of Customer Experience to implement processes, reporting, and metrics showcasing support productivity and client satisfaction.

Role Overview JumpCloud is hiring a Senior Software Engineer for the ISPM team. This position is fully remote within India, including Bangalore. About JumpCloud JumpCloud® delivers an open directory platform designed to make identity, device, and access management easier and more secure. The platform supports IT teams and Managed Service Providers (MSPs) in managing users and devices, across Windows, Apple, Linux, and Android, from one interface. The goal: help organizations keep their users productive and secure, wherever they work.

Join gleanwork as a Technical Support Engineer in the EMEA region. In this dynamic role, you will provide exceptional technical assistance to our clients, ensuring their systems run smoothly and efficiently. You will engage with a variety of technologies and customer inquiries, delivering top-notch solutions and contributing to customer satisfaction. Your expertise will help our clients navigate technical challenges and enhance their experience with our products.