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Experience Level
Senior
Qualifications
Qualifications:Proven experience as a Data Analyst or similar role, preferably in a customer success or support operations environment. Strong proficiency in BI tools, especially Tableau, and advanced skills in data analysis and visualization. Hands-on experience with Salesforce and other AI-driven platforms. Strong analytical skills with the ability to translate complex data into actionable insights. Excellent communication skills, both verbal and written, with the ability to present findings effectively to stakeholders. Experience in data governance and ensuring compliance with security standards. Detail-oriented with a focus on quality and accuracy in reporting.
About the job
About The Role:
The Senior Data Analyst in Support Operations plays a pivotal role in Rubrik’s commitment to providing outstanding customer experiences through AI-driven insights. This position is responsible for analytics, reporting, forecasting insights, and operational transparency for the global Customer Success organization, utilizing AI tools and platforms such as Salesforce, SupportLogic, Amazon Connect, and Workforce Management (WFM) tools, including Assembled, NICE, or Verint.
You will analyze performance trends in service delivery, identify operational gaps, product issue trends, and assess agent productivity to support leadership in making informed decisions. Your contributions will directly enhance service effectiveness, customer satisfaction, and overall operational efficiency.
This role also reinforces Rubrik’s dedication to data protection and cybersecurity by ensuring the accuracy of reports, compliance with governance standards, and safeguarding operational data.
What You'll Do:
Reporting, Analytics & Visualization
Design, develop, and maintain dashboards and reports that monitor key metrics such as case volume, SLA attainment, backlog, CSAT, adherence, and agent utilization.
Create scalable data models in Tableau or similar BI tools that facilitate self-service data consumption.
Collect, analyze, structure, and organize data from Salesforce, SupportLogic, Amazon Connect, WFM platforms, and survey tools.
Leverage AI reporting tools to drive data-informed decision-making regarding deflection rates, self-service capabilities, and predictive resolutions.
Implement automated reporting pipelines to minimize manual effort.
Collaborate with the Data team to develop detailed requirements and address critical reporting and business needs.
Identify actionable insights from data trends to recommend and drive strategic process improvements for service delivery leaders.
Prepare and present insights for Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and leadership discussions.
Ensure all reporting aligns with data governance policies and security regulations.
Operational Insights & Forecasting Support
Identify trends related to usability and support deficiencies to drive enhancements in product and service delivery.
Analyze service delivery performance and customer trends to pinpoint process gaps, resource needs, and optimization opportunities.
Support WFM teams with forecasting, staffing analysis, and scheduling insights.
About Rubrik
Rubrik is a cutting-edge cloud data management company dedicated to delivering exceptional data security and operational efficiency. Our innovative solutions empower businesses to manage, secure, and recover their data seamlessly. Join us in our mission to redefine the data management landscape and enhance customer experiences globally.
About The Role:The Senior Data Analyst in Support Operations plays a pivotal role in Rubrik’s commitment to providing outstanding customer experiences through AI-driven insights. This position is responsible for analytics, reporting, forecasting insights, and operational transparency for the global Customer Success organization, utilizing AI tools and platfo…
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Full-time|On-site|Bangalore, India; Gurgaon, India
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Join our dynamic team at Kaseya as a Sales Operations Analyst and play a vital role in optimizing our sales processes and performance. You will be responsible for analyzing sales data, developing reports, and providing insights to enhance sales strategies.This is an excellent opportunity for individuals who are passionate about data-driven decision-making and want to contribute to the success of our sales team.
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About The Role:The Senior Data Analyst in Support Operations plays a pivotal role in Rubrik’s commitment to providing outstanding customer experiences through AI-driven insights. This position is responsible for analytics, reporting, forecasting insights, and operational transparency for the global Customer Success organization, utilizing AI tools and platfo…
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Full-time|On-site|Bangalore, India; Gurgaon, India
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Netradyne is at the forefront of transforming the transportation industry through innovative Computer Vision and Edge Computing technologies. As a recognized leader in fleet safety solutions, we are experiencing remarkable growth, surpassing 4x year over year. Our groundbreaking solutions are making a significant impact as disruptive technologies in the market. As we expand our team, we are seeking dynamic, competitive, and innovative individuals to join us in driving our mission forward.Job Title: Senior Technical Support AnalystExperience: 4-6 YearsThe Senior Technical Support Analyst serves as a vital first-level contact between Netradyne and our valued customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers, while collaborating with cross-functional teams to guarantee timely and effective solutions. You will engage directly with customers to troubleshoot hardware and software challenges related to Netradyne’s connected vehicle platforms.This position is crucial in ensuring customer success by delivering prompt and precise resolutions to customer-reported issues and service requests. The ideal candidate will possess strong English communication skills, exceptional customer relationship management abilities, and prior experience in supporting international clients (preferably from the US or UK).As we operate a 24x7x365 support center, we require candidates who are flexible to work any shift based on business needs, including weekends (Saturday and/or Sunday).
About Easyship:Easyship is a pioneering multi-carrier shipping software designed to simplify global eCommerce, making it accessible for businesses of all sizes. Since our inception in 2014, we have been dedicated to demystifying logistics by eliminating the complexities and hidden costs associated with international shipping. Trusted by over 100,000 brands worldwide, our platform serves as a unified 'mission control' for global commerce, providing access to over 550 courier services across more than 200 destinations.We are a globally recognized team, honored by Forbes 30 Under 30 and named one of TechInAsia’s Best Startups. With offices in London, New York, Hong Kong, and more, we are rapidly expanding. At Easyship, we embrace transparency and take pride in building the infrastructure that fuels modern commerce. If you are eager to tackle intricate challenges at scale, we invite you to join our dynamic team.About the Role:As a Senior Data Analyst, you will become an integral part of our agile data team, where you will excel at addressing ambiguous business challenges and clarifying complex issues. Your role will extend beyond mere reporting; you will enhance the organization’s analytical capabilities by interpreting intricate datasets, deriving insights, and transforming them into actionable recommendations for our business teams.In collaboration with key stakeholders, you will uncover the narratives behind the numbers, guiding data-driven decisions through effective storytelling. You will also explore AI-driven techniques and modern data tools to improve workflows, extract deeper insights, and propose innovative solutions previously thought impossible.Additional Information:This full-time role is based in our Bengaluru office (MG Road) and operates on UK collaboration hours (11:00 AM–8:00 PM IST) to ensure smooth cross-regional collaboration.Key Responsibilities:Dashboard/Reporting Strategy & Ownership:Design and implement new dashboards (e.g., KPI, operational metrics) utilizing BI tools.Diagnose and enhance existing dashboards to maintain accuracy and relevance.Refine dashboards to deliver not just data but also context and guidance.Analytics & Insights:Move beyond basic reporting to analyze performance trends, identify root causes, and present actionable recommendations.Data Accuracy & Quality Control:Regularly audit dashboards and data sources to ensure quality and accuracy.
We are seeking a talented and experienced Senior Data Analyst to join our Enterprise Analytics team at GitLab. As a key member of our analytics team, you will leverage your expertise in data analysis to provide actionable insights that drive strategic decision-making across the organization. Your analytical skills will be crucial in transforming data into meaningful information that supports our business objectives.
Join Tieto Tech Consulting as a Senior Business Analyst / Data Analyst and become a vital part of our dynamic team in Bangalore. We are looking for an analytical thinker with a passion for data-driven insights to help us elevate our business strategies. You will work closely with stakeholders to understand their needs and translate them into actionable insights.
InMobi Advertising is a pioneering global technology leader dedicated to empowering marketers in critical moments. Our advanced advertising platform connects with over 2 billion individuals across more than 150 countries, transforming real-time context into impactful business outcomes, all while upholding privacy-first principles. Trusted by over 30,000 brands and leading publishers, InMobi is the nexus where intelligence, creativity, and accountability intersect. By integrating lock screens, apps, TVs, and the open web with AI and machine learning, we deliver heightened attention, precise personalization, and measurable results.Through Glance AI, we are redefining AI Commerce, envisioning the future of e-commerce through inspiration-led discovery and shopping experiences. Seamlessly embedded in everyday consumer technology, Glance AI turns every screen into a portal for immediate, personalized, and delightful discovery. Covering a wide array of categories including fashion, beauty, travel, accessories, home décor, pets, and more, Glance AI offers deeply customized shopping experiences. Utilizing rich first-party data and unmatched consumer access, it leverages InMobi’s global reach, insights, and targeting prowess to craft high-impact, performance-driven shopping journeys for brands worldwide.Recognized as a Great Place to Work and celebrated by MIT Technology Review, Fast Company’s Top 10 Innovators, and others, InMobi is a workplace where daring ideas create a global impact. Supported by investors such as SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi operates from locations including San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru, and beyond.At InMobi Advertising, you will have the opportunity to influence how billions of users engage with content, commerce, and brands on a global scale. To explore more, visit www.inmobi.comWhy should you join us?At the heart of our mission lies the conviction that data has the power to inform smarter decisions and revolutionize operations. As a Senior Manager in Operational Data Sciences, you will spearhead initiatives that enhance operational efficiencies, expedite analytical insights, and align analytics with strategic objectives.
Black Duck Software is hiring a Senior Data Governance Analyst based in Bangalore. This position plays a key role in upholding high standards for data quality, integrity, and compliance across the company. The analyst helps build a workplace where careful data management is a shared priority. Key responsibilities Lead data stewardship efforts to encourage responsible handling of information. Develop and maintain governance frameworks aligned with industry norms. Collaborate with teams to confirm that data processes meet compliance and quality standards. Role impact The Senior Data Governance Analyst strengthens Black Duck Software's data-driven culture by setting up clear governance processes and supporting best practices throughout the organization.
Kaseya® stands at the forefront of IT infrastructure and security management solutions, catering to Managed Service Providers (MSPs) and internal IT organizations globally, all powered by AI technology. Our cutting-edge solutions empower organizations to efficiently manage and secure their IT environments, fostering long-term business success. Backed by Insight Venture Partners (www.insightpartners.com), a premier global private equity firm specializing in transformative technology investments, Kaseya has consistently achieved impressive double-digit growth over the years.Established in 2000, Kaseya proudly serves clients across more than 20 countries and manages over 15 million endpoints worldwide. For deeper insights into our company and our award-winning solutions, visit www.Kaseya.com and explore our unique company culture.At Kaseya, we pride ourselves on our transparency and clear expectations. Our team members are driven by a shared commitment to exceed customer expectations.Role OverviewThe Senior Strategy & Operations Analyst is integral in shaping the strategic direction and performance of Kaseya’s Support & Customer Success organizations. This role requires a blend of analytical expertise, strategic insight, and executive-level communication skills. The ideal candidate is data-driven, thrives in independent work settings, and excels at distilling insights and recommendations for senior leadership.Key ResponsibilitiesConduct detailed analytical assessments and strategic initiatives that guide decisions made by Customer Success leadership.Create KPI frameworks, forecasting models, and operational dashboards.Develop presentations and narratives suitable for SVP and C-level audiences.Collaborate with cross-functional teams (Finance, Sales Ops, Product, Support, etc.) to ensure strategic alignment.Manage components of the team’s operational rhythms: quarterly business reviews (QBRs), weekly KPI tracking, and governance processes.Assist in team transformation initiatives, including process redesign and program implementation.Maintain a comprehensive understanding of customer lifecycle processes, segmentation, health models, and Customer Success motions.
Join a global team of innovators and trailblazers at New Relic, where we are committed to redefining the realm of observability. Our intelligent platform equips businesses to excel in an AI-driven landscape by providing unparalleled insights into their intricate systems. As we broaden our global reach, we seek passionate individuals eager to contribute to our mission. If you are ready to assist some of the world's leading companies in optimizing their digital applications, we invite you to consider a career with us!Your Opportunity Our Product Analytics team is in search of a Senior Analyst to lead data governance efforts, unveil profound insights into customer and user engagement across our product portfolio, and deliver relevant, actionable intelligence to Product leadership. Our objective is to enhance the analytical capabilities of our product organization, making the most of the vast amounts of business, user, and customer data generated by New Relic.Who You AreYou are a proactive self-starter who thrives in a fast-paced, ambiguous environment. With a keen eye for detail and a strong business acumen, you will collaborate efficiently with partners across Marketing and Sales, Product, and Engineering to craft compelling business narratives and success metrics. You will define and test hypotheses, delivering practical insights through data visualizations. Your success will stem from your ability to maintain a holistic perspective while challenging the status quo. You will ask the tough questions to ensure that the investment of time and resources is justified. What You’ll DoEstablish and promote data governance best practices, ensuring that telemetry data is standardized, documented, and reliable across our product suite.Perform comprehensive data analysis to identify trends, patterns, user behaviors, and their corresponding business impact, informing product development decisions.Develop and maintain a balanced set of KPIs and performance metrics to assess the success of product initiatives, encompassing product adoption, revenue impact, and user/customer retention.Utilize various data analysis tools and methodologies to extract actionable insights from extensive datasets, covering both product usage and financial data.Prepare and present data-driven reports and presentations to stakeholders, illustrating how product enhancements positively impact the bottom line.Serve as a data steward by managing data dictionaries and ensuring a “single source of truth” for core product metrics.Stay updated with best practices in data analysis and data governance.
Join our dynamic team at Kaseya as a Sales Operations Analyst and play a vital role in optimizing our sales processes and performance. You will be responsible for analyzing sales data, developing reports, and providing insights to enhance sales strategies.This is an excellent opportunity for individuals who are passionate about data-driven decision-making and want to contribute to the success of our sales team.
Kaseya® stands as the premier provider of comprehensive IT infrastructure and security management solutions tailored for Managed Service Providers (MSPs) and internal IT teams globally, all enhanced through AI capabilities. Our top-tier technologies empower organizations to effectively manage and safeguard their IT environments, fostering continuous business success. Over recent years, Kaseya has consistently achieved robust double-digit growth and is supported by Insight Venture Partners www.insightpartners.com, a prominent global private equity firm that invests in high-growth technology and software enterprises that catalyze transformative change within their respective sectors.Established in 2000, Kaseya proudly serves clients across more than 20 countries and oversees over 15 million endpoints worldwide. To discover more about our innovative solutions and corporate ethos, visit www.Kaseya.com.At Kaseya, we distinguish ourselves from the typical corporate environment. We are transparent about our identity and expectations. The multitude of individuals who thrive at Kaseya are those who are committed to exceeding expectations for the benefit of our clients. Role SummaryAs the Senior Strategic Analyst for Customer Experience and Voice of the Customer, you will be instrumental in shaping Kaseya's approach to listening, interpreting, and acting upon customer feedback throughout the customer journey. This position merges analytical expertise with customer experience strategy and storytelling at the executive level, transforming customer insights into actionable recommendations that enhance outcomes and inform business strategies.The ideal candidate will be data-oriented, able to work autonomously, and proficient in synthesizing both qualitative and quantitative customer feedback into concise, leadership-ready proposals. This role will collaborate closely with the Customer Experience, Customer Success, Support, Product, and executive teams to advance Kaseya's Voice of the Customer program and integrate customer insights into strategic decision-making.
Join Our Dynamic Team as a Lead Data AnalystAt Brillio, we are looking for an experienced Lead Data Analyst to drive analytical excellence across our projects. You will leverage data to influence strategic decisions and contribute to innovative solutions that propel our clients forward. Collaborate with cross-functional teams, utilizing advanced statistical techniques and data visualization tools to provide actionable insights. If you are passionate about data and eager to make a significant impact, we invite you to apply!
Senior Data Scientist - Join our dynamic team at Brillio as a Senior Data Scientist in Bangalore, Karnataka, India. You will leverage your expertise in data analysis and machine learning to drive impactful solutions for our clients. Collaborate with cross-functional teams to extract insights from complex datasets and enhance business strategies. If you are passionate about data and eager to make a difference, we want to hear from you!
About EthosAt Ethos, we are committed to transforming the life insurance landscape to make it faster and more accessible for families. Our unique blend of industry insight, cutting-edge technology, and a personal touch ensures that you find the right policy to safeguard your loved ones.By harnessing advanced technology and data science, we streamline the life insurance process, making it not only more efficient but also user-friendly. Our predictive analytics allow us to convert a traditionally lengthy process into a swift digital experience that can be completed in mere minutes! Each month, we issue billions in coverage, breaking down old barriers and ushering the industry into a new era. Our comprehensive technology platform serves as the foundation for family financial wellbeing.We strive to simplify the life insurance journey, making it quicker and better for everyone involved.Our impressive roster of investors includes General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of notable figures such as Jay-Z, Kevin Durant, and Robert Downey Jr. This year, we earned a spot on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are rapidly scaling and invite passionate individuals to help us protect the next million families!About the RoleWe are on the lookout for a proactive, self-motivated individual to join our Revenue Operations team focused on B2C go-to-market initiatives. In this pivotal role, you will lead the Consumer Revenue Operations team towards operational excellence. As a versatile and dynamic team player, you will engage in multiple initiatives across various workstreams. Your insights and analyses will inform our day-to-day decisions, while you manage numerous projects that drive rapid revenue growth and scalability for our operations.
Netradyne is at the forefront of transforming the transportation landscape through innovative Computer Vision and Edge Computing technologies. As a pioneering leader in fleet safety solutions, our remarkable growth trajectory—over 4x year-on-year—highlights our disruptive impact on the industry. We are expanding our team and are seeking dynamic, competitive individuals who are committed to driving our continued success.Job SummaryThe Senior Revenue Specialist will oversee the comprehensive Accounts Receivable (AR) and revenue accounting processes within our organization, with a dedicated focus on our North American clientele. This critical role guarantees precise and prompt billing, collections, revenue recognition, and financial reporting in strict adherence to relevant accounting standards. The position necessitates close collaboration with cross-functional teams and provides essential support to the US accounting team, including working within US time zones.Key ResponsibilitiesRevenue & Billing OperationsOversee the end-to-end billing process for North American customers, which includes the preparation, review, and issuance of customer invoices.Conduct billing-related tasks in NetSuite and Salesforce (SFDC), including customer master maintenance and address updates.Analyze commercial agreements to identify performance obligations and transaction prices, ensuring compliant revenue recognition as per accounting policies.Customer CommunicationServe as the primary point of contact for customer billing inquiries, resolving issues through clear, timely, and professional communication.Respond to customer communications via email to enhance billing efficiency and resolve disputes or discrepancies.Regularly review aged receivables to identify potential bad debts and recommend provisions or write-offs as necessary.Accounting & Close ActivitiesAssist with period-end and month-end close activities, including the preparation and posting of journal entries.Establish, monitor, and maintain accruals, contract costs, and other revenue-related balances.Conduct timely balance sheet reconciliations in accordance with the group reconciliation policy and internal controls.Audit & Compliance
