Billing & Collections Specialist

Wrike is a leading work management platform that empowers teams and organizations to collaborate, innovate, and excel daily. By centralizing all work, Wrike simplifies processes, boosts productivity, and enables individuals to focus on their most impactful tasks. Our vision: A world where everyone is free to concentrate on their most meaningful work, together. About the RoleAs a Billing & Collections Specialist at Wrike, you will play a vital role in ensuring accurate and prompt billing and collections for our diverse global clientele. Your responsibilities will encompass managing invoices, payments, and contract processes, which will directly support revenue integrity and enhance customer satisfaction, thereby contributing to Wrike's financial stability and operational excellence.Your ImpactSupport US working hours (6:30pm IST to 3:30am IST) to collaborate with our global teams and clients.Proactively follow up on outstanding invoices by reaching out to customers via email and phone to ensure timely payments.Efficiently allocate incoming payments to the appropriate invoices and customer accounts.Review, validate, and process customer contracts using CPQ/Salesforce (SFDC).Ensure customers are provisioned according to signed agreements and fulfill all contractual obligations.Create, verify, and send invoices in accordance with internal policies, regulations, and customer specifications.Deliver operational and process support to Sales, Renewals, Legal, Customer Support, Customer Success, and other internal teams.Assist in structuring deals and contracts to develop optimal solutions for Sales while adhering to company guidelines and system regulations.Validate or escalate exceptions and customization requests when necessary.Utilize SFDC, CPQ, NetSuite, Wrike, and Zendesk daily to manage billing and customer inquiries.Troubleshoot any system limitations or issues related to billing and contracts.Address customer queries, including cancellation requests and vendor form completions.Provide assistance and coverage to other billing team members as required.Perform additional ad-hoc duties to support the broader Finance and Operations functions.Your QualificationsBachelor’s degree in Business, Finance, Accounting, or a related discipline.3+ years of relevant experience in billing, collections, order management, or a similar field.Proficient in verbal and written communication in English; additional languages are a plus.Experience with CPQ/Salesforce (SFDC) and NetSuite is advantageous.Strong analytical and problem-solving skills.Detail-oriented with a focus on accuracy and compliance.Ability to work under pressure and meet tight deadlines.

New Relic is hiring a Director of Billing in Bangalore. This position leads the billing function, with responsibility for both day-to-day accuracy and long-term process improvement. Role overview The Director of Billing manages a team of billing professionals, guiding their work and supporting their development. The role focuses on maintaining efficient billing operations and ensuring all billing activities are accurate and timely. Key responsibilities Oversee the end-to-end billing process for the organization Ensure all billing transactions are processed accurately and efficiently Lead and develop a team of billing professionals Identify opportunities to streamline billing operations Support efforts to improve overall financial performance through effective billing management What we look for Strong attention to detail Experience managing billing processes and teams Strategic mindset and ability to drive process improvements

Join a global team of innovators at New Relic, where we are committed to redefining observability. We are building an intelligent platform that enables businesses to excel in an AI-driven world by providing unparalleled insights into their intricate systems. As we expand our global presence, we are in search of passionate individuals ready to contribute to our mission. If you are eager to help the world's leading companies enhance their digital applications, we invite you to discover a career with us!Your Opportunity:New Relic is on the lookout for a dynamic and meticulous Billing Operations Manager to spearhead our worldwide billing initiatives. As we continue to evolve our consumption-based pricing model, you will play a pivotal role in architecting our "order-to-cash" processes. Your primary responsibility will be to ensure that customer usage data is accurately translated into clear, timely invoices. You will drive the transformation of our billing operation from manual processes to an efficient automated environment, aiming to eliminate revenue leakage by standardizing credit lifecycles and global procedures.What You’ll Do:Lead the Charge: Oversee daily operations of the global billing team, ensuring 100% accuracy in all monthly, quarterly, and annual billing cycles.Consumption Model Mastery: Navigate the intricacies of New Relic's usage-based billing, ensuring data integrity between product telemetry and financial systems.Process Optimization: Identify inefficiencies in billing workflows and implement automated solutions to minimize manual input.Cross-Functional Partnership: Collaborate with Sales, Legal, and Customer Success to resolve complex contract billing setups and disputes.Compliance & Audit: Uphold internal controls for the billing process and assist during external audits.System Ownership: Partner with Business Applications teams to enhance and troubleshoot the billing technology stack (e.g., Billing Platform, NetSuite, Salesforce).Credit Lifecycle Management: Develop a cohesive credit process with accountability across Account Executives, Collections, and Deal Desk to reduce operational friction.Global Standardization: Own the Global Billing Process Playbook, documenting and optimizing all processes from standard invoicing to complex amendments.RPA & Automation Enthusiast: Exhibit hands-on experience in identifying manual reconciliation workflows and collaborating with technical teams to deploy RPA solutions.

The Area Collections Manager at Paytm leads the collections process across several delinquency segments in Bangalore, Karnataka. This role shapes strategies for account resolution, maintains the health of the lending portfolio, and manages both field and tele-calling teams. Strong experience in delinquency management, compliance, analytics, and team leadership is essential for success. Key Responsibilities Bucket and Portfolio Management Supervise collections across delinquency buckets, including 0–30, 31–60, and higher DPD segments. Work to improve resolution rates in both early and late-stage accounts. Focus on non-starter and delinquent accounts to prevent further roll-forward. Increase collection efficiency and support portfolio health. Track daily performance and ensure compliance with CAPE norms. Tele-Collections Management Oversee soft delinquency buckets (0–30 and 31–60 DPD) using targeted tele-calling approaches. Develop and update calling patterns based on customer risk profiles. Improve dialer efficiency, call connection rates, and campaign outcomes. Maximize early-stage resolutions to prevent escalation. Field Collections and Risk Control Enforce field discipline, including app usage, visit tracking, and audit trails. Escalate high-risk cases through legal channels when necessary. Conduct audits to identify and address portfolio risks. Maintain strong governance and control practices. Team Leadership and Vendor Management Lead teams of Collection Managers, Team Leaders, and Executives. Manage relationships with third-party and vendor collection agencies. Distribute portfolios and set collection targets by bucket. Run daily huddles, reviews, and track team performance. Coach teams on negotiation, objection handling, and resolution tactics. Target Achievement and Performance Delivery Drive monthly collection targets and improve resolution ratios. Increase Promise to Pay (PTP) conversion and adherence rates. Focus on First-Time Delinquent (FTD) customers to reduce future NPAs. Ensure productivity metrics such as calls, Right Party Contact (RPC), and Collection Efficiency (CE%) are met. Compliance and Governance Follow RBI guidelines and regulatory requirements. Address escalations and customer complaints effectively. Maintain ethical and compliant recovery practices. Support both internal and external audit processes. MIS, Analytics, and Reporting Monitor and analyze KPIs, including Collection Efficiency (CE%), Right Party Contact (RPC), Promise to Pay (PTP), dialer metrics, and resolution ratios.

Join New Relic, a trailblazer in observability, where we empower organizations to excel in an AI-driven landscape with our advanced platform that provides unparalleled insights into complex systems. As we broaden our global reach, we seek passionate individuals to contribute to our mission of helping the world's leading companies enhance their digital applications.Your Opportunity:We are on the lookout for a dynamic and detail-oriented Senior Billing Analyst to serve as the backbone of our global billing operations. In light of our expanding consumption-based pricing model, you will play an essential role in enhancing our 'order-to-cash' efficiency. Your primary responsibilities will include executing daily billing functions in an automated, controlled setting, ensuring that customer usage data is converted into accurate, transparent, and timely invoices. Your key objective will be to help eradicate revenue leakage through diligent adherence to standardized credit lifecycles and global playbooks.What You'll Do:Operational Excellence: Oversee daily operations of the global billing lifecycle, ensuring flawless completion of all monthly, quarterly, and annual billing cycles.Consumption Model Execution: Master the intricacies of New Relic's usage-based billing and ensure data integrity between product telemetry and financial systems.Process Documentation: Contribute to and uphold the Global Billing Process Playbook, documenting and optimizing all processes from standard invoicing to complex adjustments.Credit & Query Management: Handle the full credit lifecycle and address complex billing inquiries, collaborating with Sales, Collections, and Deal Desk to minimize operational challenges.RPA & Automation Support: Identify manual reconciliation workflows and work with technical teams to implement RPA (Robotic Process Automation) solutions.Audit & Control: Assist in the establishment of financial controls and provide necessary documentation for internal and external audit inquiries.Fast Close Contribution: Excel in a fast-paced month-end environment, executing reconciliations that contribute to shortening the financial close cycle.

About the Role: We are looking for a highly motivated Legal Executive to join our vibrant Collections team in Bangalore. This pivotal position will support our strategic transition towards more proactive legal measures, including litigation, aimed at significantly improving recovery rates. The primary responsibilities will revolve around legal activities related to collections, particularly involving Permanent Lok Adalat, necessitating full-time dedication and frequent court appearances.Key Responsibilities:Permanent Lok Adalat Activities: Oversee and manage all aspects related to Permanent Lok Adalat cases. This includes preparing and retrieving essential documents, filing applications, presenting evidence, attending court sessions, and effectively explaining accounts and loan agreements to the court to expedite case resolutions.Litigation Support: Play a crucial role in initiating and pursuing legal actions aimed at enhancing recovery for the collections business. This involves preparing and filing litigations on behalf of lenders such as SMFG and Admin Finance, with their approval.Court Appearances: Act as the representative for Lender/Paytm in court, ensuring the timely and accurate submission of all necessary documents and affidavits.Coordination: Collaborate seamlessly with external vendors responsible for managing legal notices and processes.Document Management: Organize and maintain accurate records for all legal activities, ensuring efficient documentation practices.Adaptability: Stay prepared to assist with other legal activities as business needs evolve beyond Permanent Lok Adalat.

Join Meesho as a Program Manager in the Risk and Collection team, where you will play a pivotal role in our financial operations. You will be responsible for developing and managing strategies that mitigate risks and enhance our collection processes, ensuring a seamless experience for our users.Your expertise will help drive initiatives that improve our financial performance while maintaining compliance with industry standards. If you are passionate about risk management and collections, and thrive in a dynamic environment, we encourage you to apply!

Role Overview: We are looking for a talented and automation-oriented Windows and Virtualization Platform Specialist to enhance our team. In this pivotal role, you will be responsible for the management and evolution of our enterprise-level Windows Server and virtualization environments, with a strong focus on scripting, automation, and the secure delivery of infrastructure within the financial services sector. Administer and maintain Windows Server environments, including Active Directory Services, DNS, DHCP, and Group Policy.Manage and optimize VMware vSphere infrastructure, including ESXi hosts, vCenter, clusters, and virtual networking/storage.

SpecialistJoin our innovative team at Brillio as a Specialist where you will be at the forefront of driving technological solutions. You will work collaboratively within our MEC department to enhance our service offerings and provide exceptional value to our clients.

About PaybooksPaybooks is dedicated to simplifying HCM and payroll processes for businesses, striving to make these experiences not only straightforward but also enjoyable. Since our inception in 2012, we have empowered over 3,000 businesses across India to automate their payroll operations, ensure compliance with legal standards, and enhance employee satisfaction. As a proud member of the TransPerfect family of companies, the largest provider of language and technology solutions for global enterprises, we operate in more than 100 locations worldwide.About the Team:Our vision is to build a global HCM platform augmented by a suite of AI applications, redefining the potential of talent management. We are assembling a driven team that embodies the perfect blend of curiosity, expertise, and resilience to revolutionize the industry.Position Overview:The Implementation Specialist plays a crucial role in the seamless onboarding of new clients, ensuring the delivery of high-quality payroll processing services in a fast-paced environment. This role demands meticulous attention to organizational policies, outstanding customer service, and proficient management of client documentation and system configurations.Job Responsibilities:Lead the client onboarding process, which includes information gathering, system setup, and policy implementation.Configure payroll, leave, expense claims, and attendance modules based on client specifications.Oversee workflows during initial payroll cycles, ensuring accuracy and timeliness of all transactions.Collaborate effectively with team members while demonstrating the ability to work autonomously.Maintain comprehensive documentation and accurate processing of all payroll-related information.Educate clients on software utilization and best practices.

About PaybooksAt Paybooks, we are dedicated to simplifying Human Capital Management (HCM) and payroll systems for businesses. Since our inception in 2012, we have empowered over 3,000 businesses across India to streamline their payroll processes, ensuring compliance with legal standards and enhancing employee satisfaction. As a proud member of the TransPerfect family, we leverage the resources of the world's largest provider of language and technology solutions, with a presence in over 100 cities globally.About the Team:Our mission is to build a worldwide HCM platform enriched with a suite of AI applications that revolutionize talent management. To achieve this, we are assembling a dynamic team characterized by curiosity, expertise, and resilience, committed to transforming the industry!Position Overview:The Senior HRIS Payroll Implementation Specialist will lead the seamless onboarding of new clients, guaranteeing top-tier payroll processing services in a fast-paced environment. This role demands a detail-oriented mindset, exceptional customer service skills, and adept management of client documentation and system configuration.Job Responsibilities:Facilitate the client onboarding process, encompassing information collection, system setup, and policy implementation.Configure payroll, leave, expense claims, and attendance modules according to client specifications.Oversee workflow during initial payroll cycles, ensuring the accuracy and timeliness of all transactions.Collaborate effectively within a team while demonstrating the capacity to work independently.Ensure comprehensive documentation and precise processing of all payroll-related data.Provide clients with education regarding software utilization and best practices.

Role overview Elastic seeks a Travel Specialist in Bangalore, India to coordinate travel logistics for the team. The position centers on organizing trips and ensuring each journey goes as planned. Success in this role depends on strong organization and a commitment to helpful service. What you will do Book travel arrangements for employees, including flights, hotels, and ground transportation Verify that all travel plans follow company policies Offer prompt and helpful support to travelers before and during their trips Maintain accurate records of travel bookings and related expenses Requirements Close attention to detail Strong organizational abilities Dedication to consistent, reliable service

Pure Storage is shaping the future of data storage by encouraging practical innovation and continuous skill development. The company values a collaborative environment where technical progress is a shared goal. Role overview The IT Endpoint Specialist joins the Digital Workplace and Identity team, focusing on the security and performance of Everpure's global end-user ecosystem. This position manages a fleet of about 7,000 endpoints, including Mac, Windows, and Linux devices, as well as Amazon Workspace VDIs. Reporting to the IT Endpoint Manager, the specialist shifts between hands-on technical support and designing automation for large-scale deployments. Collaboration with SecOps is central to maintaining endpoint security and compliance. Agile methods guide project delivery, and ITIL principles support ongoing improvements. Key responsibilities Global fleet management: Oversee the lifecycle, monthly patching, and major OS rollouts for approximately 7,000 Mac, Windows, and Linux endpoints to maintain compliance and stability. Automation: Develop and maintain build scripts and automation workflows using PowerShell, Shell, and Python for zero-touch deployments and large-scale application distribution. Virtual and mobile management: Administer Amazon Workspace VDIs and support global BYOD programs, using VMware Workspace ONE, JAMF Pro, and Google Workspace to ensure secure access. Endpoint security: Partner with SecOps to implement endpoint security, manage digital certificates, and connect Splunk with WS1/JAMF for auditing and real-time risk assessment. Support enablement: Create architectural documentation and SOPs, and deliver training to global support teams to improve troubleshooting standards. Requirements Tooling experience: At least 6 years of advanced administration with VMware Workspace ONE (WS1) and JAMF Pro, with strong skills in Mac OS and Windows (10/11), plus AWS Workspace experience. Location: Bangalore, India

We are seeking a skilled and detail-oriented Finance Specialist with a focus on consolidation to join our dynamic team at Veolia Environnement SA in Bangalore. In this role, you will be responsible for managing financial data consolidation, ensuring accuracy and compliance with accounting standards. You will play a crucial role in developing and implementing financial reporting processes that support strategic decision-making.

Role Overview Fermi AI is looking for a Physics Specialist in Bangalore, India. This role involves applying physics expertise to support and advance the company’s projects. Collaboration with a skilled team is central, with a focus on integrating physics knowledge into artificial intelligence initiatives. What You Will Do Apply deep understanding of physics to ongoing and new projects. Work closely with team members to solve complex technical challenges. Contribute to the development of AI solutions that intersect with physics research. Location This position is based in Bangalore, India.

Become an integral part of our Client Implementation (CI) team based in Bangalore, where you will contribute significantly to the onboarding process of new clients, ensuring they receive a smooth and compliant experience. As a member of the Client Onboarding (COB) team, you will manage essential client relationships within the Global Markets Division, working closely with Sales, Compliance, Credit, Risk, Legal, and Operations teams to streamline client onboarding while strictly adhering to trading regulations and new account opening requirements.About Our TeamThe Client Implementation (CI) team serves as the primary point of contact for managing key client relationships within the Global Markets Division. We focus on providing seamless front-to-back coordination and setup of trading relationships, aligning our business with client needs while proactively engaging with internal stakeholders to address evolving commercial demands. Our profound understanding of the regulatory landscape allows us to identify, assess, and escalate risks effectively.We are dedicated to delivering a premium “white glove” onboarding experience that fosters strong client relationships and ensures our onboarding process is world-class. We assist other stakeholders in engaging with clients to collect necessary documentation to comply with regulatory obligations for establishing Global Markets relationships across Fixed Income (including Derivatives, FX, and Commodities), Equities, and Prime Services.The CI team is responsible for approving all new client trading accounts and coordinating additional trading features and account types for existing clients, including client maintenance and data quality management. A solid understanding of the operational flow across various products is highly advantageous. We also work closely with Technology to design system enhancements that boost efficiency and collaborate with Compliance to establish and implement firm policies and controls.

About ABBYY ABBYY builds purpose-built AI and intelligent automation solutions for enterprise clients. Over 10,000 organizations, including Fortune 500 companies like DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R Block, trust ABBYY to help them manage and use information more effectively. The company values respect, transparency, and simplicity, with a commitment to ethical decision-making. Role Overview The Talent Acquisition Specialist will lead sourcing, attracting, and hiring for roles across the APAC region. This position is based in Bangalore, India, with a hybrid work model. The specialist will use skills in Greenhouse ATS and LinkedIn Recruiter to find and engage talent, working closely with stakeholders to ensure a smooth and effective recruitment process. What You Will Do Source, attract, and hire talent across the APAC region Manage the full recruitment cycle using Greenhouse ATS and LinkedIn Recruiter Align with hiring managers and stakeholders to meet business needs Deliver a strong candidate experience throughout the process Apply a data-driven approach to recruitment activities What We Look For Experience hiring across diverse functions in the APAC talent market Advanced skills with Greenhouse ATS and LinkedIn Recruiter Proven ability to manage end-to-end recruitment Strong collaboration and stakeholder management skills Focus on ethical practices and transparent communication Work Environment and Benefits Hybrid work model in Bangalore, India Flexible work options Supportive team culture Recognition and rewards for contributions

StockX is looking for an Accounts Payable Specialist based in Bangalore, India. This position focuses on processing vendor invoices with accuracy and timeliness. The specialist will play a key part in supporting the finance team, keeping financial records organized, and assisting in resolving any discrepancies that come up. Key responsibilities Process vendor invoices and make sure payments are completed on schedule Keep financial records accurate and current Spot and resolve any discrepancies in invoices or transactions Help maintain compliance with both internal and external standards Work alongside team members to keep transactions moving efficiently What helps in this role Attention to detail Ability to work well with colleagues Comfort handling financial data and related documents

Join First Abu Dhabi Bank as a Finance Specialist, where you will play a pivotal role in managing financial operations and supporting strategic decisions. We are looking for an analytical thinker with a passion for finance and a commitment to excellence.Your responsibilities will include financial analysis, budgeting, and reporting. You will work closely with various departments to ensure financial integrity and compliance with regulations.

Join Oleria Security as a Growth & Community Specialist. In this role, you will be pivotal in driving community engagement and fostering growth strategies that resonate with our target audience. You will collaborate with cross-functional teams to enhance our outreach efforts, manage community initiatives, and leverage data to optimize growth opportunities.