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Experience Level
Senior
About the job
The Senior Client Success Manager at Bazaarvoice, Inc. focuses on building strong relationships with clients and supporting their success with the company’s solutions. This position is based in Austin and centers on client satisfaction and ongoing engagement.
Role overview
This role leads key partnerships, working closely with clients to understand their goals and challenges. The Senior Client Success Manager collaborates with teams across Bazaarvoice to ensure clients receive the service and results they expect.
What you will do
Guide strategic partnerships with assigned clients
Identify client needs and coordinate solutions
Work with internal teams to deliver consistent, high-quality service
Support client engagement and retention efforts
Impact
Your work in this position directly supports client growth and satisfaction, helping to maintain long-term relationships and positive outcomes for both clients and Bazaarvoice.
The Senior Client Success Manager at Bazaarvoice, Inc. focuses on building strong relationships with clients and supporting their success with the company’s solutions. This position is based in Austin and centers on client satisfaction and ongoing engagement. Role overview This role leads key partnerships, working closely with clients to understand their goa…
Bazaarvoice is hiring an Associate Client Success Manager in Austin. This role centers on supporting clients as they use Bazaarvoice’s solutions to reach their business goals. Role overview As an Associate Client Success Manager, the main focus is to build strong relationships with customers. The position involves listening to client needs, answering questions, and guiding them through the features of Bazaarvoice’s platforms. What you will do Work directly with clients to understand their objectives Provide responsive, helpful service throughout the client journey Help clients get the most value from Bazaarvoice’s offerings Requirements Strong communication and relationship-building skills Ability to understand client needs and explain solutions clearly
Bazaarvoice is hiring a Lead Client Success Manager in Austin, Texas. This position plays a central role in helping clients reach their goals and get the most value from Bazaarvoice’s products and services. Role overview The Lead Client Success Manager guides a team dedicated to client satisfaction, retention, and growth. Close collaboration with other departments is key to developing strategies that strengthen client relationships and support their ongoing success. What you will do Lead and mentor a team focused on supporting clients Work with cross-functional teams to build and implement strategies for client success Use data-driven insights to offer actionable recommendations that help clients achieve their objectives Requirements Experience in client success or account management roles Ability to lead teams and collaborate across departments Strong analytical skills to interpret data and guide client outcomes
Dun & Bradstreet is seeking a Client Success Manager in Austin, Texas. In this role, the focus is on supporting clients after the initial sale, strengthening relationships, and helping clients realize the full value of Dun & Bradstreet’s products and services. Key Responsibilities Act as the primary point of contact for clients throughout their retention period. Guide clients in adopting and using Dun & Bradstreet solutions to meet their business needs. Use knowledge of industry standards and business processes to help clients reach their objectives. Drive client renewals by consistently delivering value. Address escalations and resolve client concerns promptly. Work with internal teams to enhance the overall client experience. Location This position is based in Austin, Texas.
Client Success Manager (CSM) | On-Site in AustinAbout Us:At Edlink, we tackle some of the most challenging issues in educational technology. Our mission is to transform poor data into valuable insights, enabling seamless integration between learning platforms and school data systems. Our robust API serves over 60 million individuals across 5,000 districts and universities, providing them with access to a variety of essential learning platforms.As a rapidly growing startup based in Austin, Texas with a dynamic team of 26, we pride ourselves on our high-performance culture. We are seeking a Client Success Manager who not only wishes to contribute but also desires to be part of a foundational team that will shape the future of our organization.Your Role:Establish and nurture strong, trusted relationships with clients at all levels, including technical, operational, and executive stakeholders.Gain a deep understanding of clients' business objectives, technical challenges, internal priorities, and potential risks to effectively communicate Edlink's product value.Lead strategic client engagements, including business reviews, account planning discussions, adoption check-ins, and executive updates.Enhance client value by identifying workflow efficiencies, adoption opportunities, and best practices within Edlink's offerings.Proactively monitor account health, usage patterns, stakeholder transitions, support trends, and other risk signals to prevent client escalations.Serve as the internal advocate for clients, providing well-documented context to Product, Engineering, Support, Sales, and leadership teams.Simplify complex product or technical concepts into clear recommendations for both technical and non-technical stakeholders.Collaborate closely with Sales or Account Management on commercial topics while maintaining focus on client outcomes, product value, adoption, and relationship health.Continuously seek opportunities to enhance the client experience, streamline internal processes, and improve collaboration with Edlink.Your Profile:Experience in a startup or fast-paced environment where ownership, ambiguity, and accountability are crucial.Comfortable engaging with technical stakeholders and possess the ability to comprehend product intricacies.
Role OverviewThe Client Success Manager for Scaled Programs plays a pivotal role in ensuring that clients in the Wealth Management and Investment sectors receive unparalleled service and strategic guidance. This position is dedicated to enhancing client engagement, minimizing churn rates, and maximizing net retained revenue through effective management of success initiatives, operational assessments, and renewal strategies for a substantial client base. The ideal candidate will collaborate across departments to refine strategies aimed at elevating the overall client experience.Key ResponsibilitiesDrive client adoption, retention, and growth by leveraging automated engagements, analytical insights, and scalable resources.Collaborate with Account Managers to deliver support across key account segments, facilitating client success reviews and managing tailored success programs.Proactively track client engagement levels, satisfaction ratings, and product utilization to identify at-risk accounts. Formulate and implement targeted plans to mitigate risks, achieve client objectives, and bolster overall client health.Enhance the efficiency of client business reviews, creating a streamlined system that offers valuable insights to the client base.Oversee the development and ongoing refinement of self-service client resources, communication strategies, and interaction frequencies within high-volume segments.Design, iterate, and optimize the customer lifecycle and touchpoint strategies, including onboarding processes, regular check-ins, and renewal reminders.Create and maintain comprehensive onboarding playbooks, lifecycle programs, and client health scoring models, defining the criteria and thresholds that trigger necessary interventions.Produce and update scaled content, including in-app guides, email nurture campaigns, help center articles, and training materials, treating content development as a key product.Regularly report on program performance metrics, analyzing engagement statistics, cohort health, churn trends, and successful strategies.Evaluate and suggest tools necessary for the scaled segment, contributing expertise to tool selection and technology stack decisions.Assist in enhancing automation, health scoring, and documentation practices.Provide structured feedback to streamline processes at scale.
Join Braze as a Senior AI Success Manager, where you will play a pivotal role in ensuring our clients achieve optimal success with our AI-driven solutions. In this dynamic position, you will leverage your expertise to guide clients through the implementation and optimization of our AI technologies, fostering strong relationships and driving value at every stage of their journey.
As a Senior Customer Success Manager, you will take ownership of the retention, expansion, and strategic growth of a high-value portfolio consisting of strategic-level accounts. This senior-level position is tailored for individuals who can seamlessly integrate strategic revenue management, demand generation expertise, and consultative partnership skills. You will be responsible for driving measurable revenue outcomes, uncovering new growth opportunities, and shaping customer strategies on a wide scale. This role demands a proactive leader who can think beyond daily account management while consistently delivering results.Key Responsibilities:Own and achieve revenue targets for a designated portfolio of high-value accounts, fully accountable for retention, expansion, and demand growth.Proactively monitor customer performance to identify trends, risks, and opportunities, taking decisive action to mitigate revenue loss or accelerate growth.Serve as the strategic lead for assigned accounts, fostering executive-level relationships and influencing long-term customer investments and partnerships.Identify risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.Collaborate cross-functionally with other teams to drive demand generation, optimize performance, and unlock new growth opportunities.Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.Maintain a robust pipeline and activity discipline, ensuring consistent engagement through proactive outreach, discovery, and growth initiatives.Utilize CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and guide strategic decision-making.Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.Provide structured feedback from customers and the market to influence product evolution, pricing strategy, and operational improvements.Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.
Your ImpactThe Senior Customer Success Manager plays a pivotal role in guiding clients through the onboarding process, offering strategic advice on how to leverage DISCO products and services to achieve their unique objectives. Acting as the primary liaison, you will work closely with our sales, services, and product teams to enhance the usage of DISCO within designated accounts, uncover upsell opportunities, and gather user feedback to inform product improvements. With in-depth knowledge of DISCO's software and service offerings, a strong understanding of the EDRM framework, and a knack for solving client challenges, you will help drive customer retention, loyalty, and overall growth at DISCO.What You'll DoAccount Management: Serve as the lead contact and build executive-level relationships with key strategic accounts. Manage internal stakeholders to ensure cohesive team performance.Client Success: Facilitate the successful adoption of solutions, ensuring ROI achievement and overall client satisfaction. Identify opportunities for account expansion.Customer Advocacy: Represent client interests within the organization, providing insights to enhance product and service offerings.Sales Acumen: Communicate the value proposition of DISCO products and services effectively, identifying upsell and cross-sell opportunities to drive revenue growth through long-term relationships.Meeting & Event Management: Organize and execute educational, networking, and motivational events for clients.
DeepL SE develops AI-powered language solutions that support over 200,000 business clients and millions of users in 228 countries. Since its founding in 2017, DeepL has grown to more than 1,000 employees and is supported by investors such as Benchmark, IVP, and Index Ventures. The company’s suite includes translation, writing assistance, and real-time voice translation tools, all designed to make communication clearer and more efficient. The mission at DeepL centers on building trustworthy, intelligent AI technology to improve communication and foster global connections. Updates and insights into DeepL’s culture are available on LinkedIn, Instagram, and the DeepL Blog. Role overview The Client Renewal Success Manager in Austin manages contract renewals and strengthens relationships with key business clients. This position acts as the commercial lead during a pivotal phase of the customer lifecycle, ensuring clients continue to see value in DeepL’s offerings and choose to extend their partnerships. What you will do Oversee the renewals process for major, high-value accounts to support customer retention and satisfaction. Collaborate with teams throughout DeepL to drive customer engagement and positive outcomes. Analyze customer feedback and performance data to develop renewal strategies tailored to each client’s needs. Serve as the primary contact for customers during renewals, addressing concerns and emphasizing the ongoing value DeepL delivers.
Full-time|On-site|Austin, Washington D.C, New York City
Join method as a Customer Success Manager where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be responsible for building strong relationships, providing insights, and delivering exceptional service that drives customer satisfaction and retention.
Full-time|Remote|Remote — Austin, Texas, United States
About Measured Measured specializes in incrementality-based media measurement and optimization. Since 2017, leading brands have used Measured’s AI-driven platform to manage, analyze, and optimize over $35 billion in media investments across the entire marketing funnel. The platform combines automated experimentation, media mix modeling, and deep industry expertise to help marketers confirm the incremental impact of their advertising and maximize ROI with accuracy and efficiency. Role Overview The Senior Manager, Customer Success leads executive-level client relationships across a select group of Measured’s top brands. This role manages delivery and strategic use of Measured’s marketing analytics framework, representing the full range of the company’s technology, services, and expertise in every engagement. What You Will Do Act as principal account leader and trusted advisor for key clients. Guide clients through advanced measurement methodologies and ensure strong adoption of the Measured platform. Support executive decision-making with clear, data-driven insights. Apply expertise in marketing attribution, cross-channel analytics, media strategy, and complex program management. Collaborate with the Solutions team to gather requirements, manage platform deployment, and design tailored solutions. Work with the Product team to influence new features, advocate for client needs, and share ideas based on real marketing challenges. Analyze complex performance data, conduct experimental analysis, and provide forward-looking media guidance. Develop client-specific technology roadmaps and oversee the full lifecycle of client relationships. What Success Looks Like Operate effectively in a startup environment, adapting to change and uncertainty. Drive results independently at both strategic and tactical levels. Deliver accurate, accountable management of client relationships and outcomes. Location This is a remote position based in Austin, Texas, United States.
Join Kahoot! on our exciting mission to revolutionize how the world learns through play. If you are a dedicated advocate for customer success and excel at solving complex enterprise challenges, we want you to be our next Senior Customer Success Manager!In this pivotal role, you'll play a critical part in helping our largest clients achieve their business objectives using our innovative platform.Your RoleThe Senior Customer Success Manager is primarily responsible for ensuring the success of medium to large enterprise customers within Kahoot! at Work. You will serve as a trusted consultant, guiding clients towards tangible results that promote retention, growth, and loyalty. As a member of our International Customer Success team, your focus will be on one or more products from the Kahoot! Group portfolio.This position is based in our Austin, Texas office and reports directly to the Senior Manager, Customer Success, also located in Austin.Key ResponsibilitiesConsult proactively with a portfolio of medium to large enterprise customers to help them achieve their business goals, demonstrating measurable outcomes.Exhibit exceptional business acumen, conducting discovery sessions, managing stakeholder relationships, and employing the MEDDICC methodology within Kahoot Customer Success.Mentor and support the development of team members alongside your manager, fostering a culture of growth and collaboration.Identify opportunities, recommend tailored solutions, and develop success plans based on a deep understanding of client needs.Collaborate with Account Managers and Account Executives to gain, grow, and retain customers through presale, onboarding, adoption, renewals, and expansion efforts.Collect and document customer feedback to drive product retention and strategic expansion.Implement scalable initiatives with our Digital Customer Success and Customer Education teams, including webinars, live training sessions, and helpful resources.Occasionally participate in sales calls as a solution expert and trusted advisor.Represent Kahoot! at industry conferences alongside sales and event teams.Organize and facilitate business reviews, workshops, and renewal discussions.Collaborate closely with Product, Sales, and Customer Experience teams to enhance our services and product offerings.Help challenge the status quo in learning and employee engagement.
Transforming Connections to Social Care.At findhelp, we have developed an innovative platform that simplifies the process of connecting individuals with essential social care resources. Our extensive platform offers a seamless way to track user journeys and measure the impact of our services. We proudly support an expansive network of over half a million local, state, and national programs accessible in every ZIP code across the United States, from rural communities to urban centers.Based in Austin, Texas, findhelp has been at the forefront of enabling healthcare, government, education, and various organizations to connect those in need with vital resources since 2010, ensuring privacy and security at every step.As a mission-driven organization, our focus is on making a positive difference by linking individuals with the programs that provide assistance with dignity and ease. Utilizing our proprietary technology, we have empowered millions of seekers to discover resources for food, health, housing, and employment.In this pivotal role, you will cultivate enduring customer relationships, facilitate the onboarding of new clients, and drive growth within existing accounts, thereby amplifying our impact and advancing our company's mission.
About Right Side Up At Right Side Up, we pride ourselves on being a collective of top-tier marketing professionals who deliver exceptional results without the typical agency distractions. Our clients include some of the most prestigious early-stage startups, rapidly expanding tech companies, and established Fortune 500 firms. We are dedicated to one primary goal: Growth. With over 250 clients, including renowned names like Stitch Fix, Sephora, Yelp, and DoorDash, we are committed to driving success for our partners.
As a Customer Success Manager at findhelp, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our platform. You will be the primary point of contact for customers, guiding them through their journey and providing exceptional support to enhance their experience.Your responsibilities will include onboarding new clients, offering training sessions, and continuously engaging with users to drive satisfaction and retention. You will collaborate closely with internal teams to identify opportunities for improvement and advocate for customer needs.
Full-time|On-site|Austin, TX/Akron, Ohio/Irvine, CA
As a Customer Success Manager for Enterprise Accounts at Restaurant365, you will play a pivotal role in fostering long-term relationships and driving growth within a portfolio of high-value enterprise clients, each generating an annual revenue of $50,000 or more. Your mission is to act as a trusted advisor to executives in the restaurant and hospitality sectors, ensuring they achieve quantifiable returns on their investments through our comprehensive platform, which includes solutions for Accounting, Operations, Workforce Management, Payroll/HR, and Business Intelligence.You will be accountable for key account outcomes, focusing on adoption, renewal, and expansion. By leveraging data analytics, engaging with executives, and coordinating across various departments, you will strive to meet and exceed Gross and Net Annual Retention targets for your portfolio.
Join BetterUp as a Senior Enterprise Account Manager, where you will play a pivotal role in driving our mission to make coaching accessible to all. In this position, you will leverage your expertise in account management to cultivate long-lasting relationships with enterprise clients, ensuring their success and satisfaction with our innovative coaching solutions.Your strategic approach will involve identifying growth opportunities, developing tailored solutions, and collaborating with cross-functional teams to enhance client engagement. This role is ideal for a passionate professional ready to make a significant impact in a dynamic and rapidly evolving environment.
Role overview Braze, Inc. is seeking a Senior Account Manager for Enterprise Clients based in Austin. This position centers on supporting large organizations that rely on Braze's customer engagement platform. The main focus is building and maintaining strong, lasting relationships with enterprise customers. What you will do Manage and nurture partnerships with enterprise-level clients, ensuring their ongoing satisfaction and success Identify client needs and recommend solutions that align with their business objectives Offer strategic guidance to help clients maximize the value they receive from Braze products Support the implementation of the Braze platform to drive customer growth Maintain clear and consistent communication with client stakeholders Requirements Experience managing enterprise accounts, preferably within SaaS or customer engagement technology Strong communication skills and the ability to build relationships with diverse stakeholders Skill in understanding client goals and translating them into actionable plans
Who We AreArrive Logistics is a premier transportation and technology provider in North America, dedicated to accelerating growth year after year. Our achievements highlight the exceptional talent within our team and the collaborative environment we cultivate. We prioritize delivering a meaningful work experience, fostering an award-winning culture that promotes personal and professional growth in a vibrant, casual setting. Now is an exciting time to join us—read further to discover more and apply today!Who We SeekIn the role of Client Success Associate, you will focus on mastering the essential elements of Operational Excellence. Your responsibilities will encompass the daily management of both existing and new client accounts introduced by our sales team. Key tasks will include load building, appointment scheduling, shipment tracking with timely updates for both internal and external stakeholders, and closing out loads. You will hone these skills while expanding your expertise in other areas of Client Success. The ideal candidate is detail-oriented, process-driven, customer-focused, efficient, proactive, solutions-oriented, and capable of executing operational duties independently while collaborating effectively across various departments.
The Senior Client Success Manager at Bazaarvoice, Inc. focuses on building strong relationships with clients and supporting their success with the company’s solutions. This position is based in Austin and centers on client satisfaction and ongoing engagement. Role overview This role leads key partnerships, working closely with clients to understand their goa…
Bazaarvoice is hiring an Associate Client Success Manager in Austin. This role centers on supporting clients as they use Bazaarvoice’s solutions to reach their business goals. Role overview As an Associate Client Success Manager, the main focus is to build strong relationships with customers. The position involves listening to client needs, answering questions, and guiding them through the features of Bazaarvoice’s platforms. What you will do Work directly with clients to understand their objectives Provide responsive, helpful service throughout the client journey Help clients get the most value from Bazaarvoice’s offerings Requirements Strong communication and relationship-building skills Ability to understand client needs and explain solutions clearly
Bazaarvoice is hiring a Lead Client Success Manager in Austin, Texas. This position plays a central role in helping clients reach their goals and get the most value from Bazaarvoice’s products and services. Role overview The Lead Client Success Manager guides a team dedicated to client satisfaction, retention, and growth. Close collaboration with other departments is key to developing strategies that strengthen client relationships and support their ongoing success. What you will do Lead and mentor a team focused on supporting clients Work with cross-functional teams to build and implement strategies for client success Use data-driven insights to offer actionable recommendations that help clients achieve their objectives Requirements Experience in client success or account management roles Ability to lead teams and collaborate across departments Strong analytical skills to interpret data and guide client outcomes
Dun & Bradstreet is seeking a Client Success Manager in Austin, Texas. In this role, the focus is on supporting clients after the initial sale, strengthening relationships, and helping clients realize the full value of Dun & Bradstreet’s products and services. Key Responsibilities Act as the primary point of contact for clients throughout their retention period. Guide clients in adopting and using Dun & Bradstreet solutions to meet their business needs. Use knowledge of industry standards and business processes to help clients reach their objectives. Drive client renewals by consistently delivering value. Address escalations and resolve client concerns promptly. Work with internal teams to enhance the overall client experience. Location This position is based in Austin, Texas.
Client Success Manager (CSM) | On-Site in AustinAbout Us:At Edlink, we tackle some of the most challenging issues in educational technology. Our mission is to transform poor data into valuable insights, enabling seamless integration between learning platforms and school data systems. Our robust API serves over 60 million individuals across 5,000 districts and universities, providing them with access to a variety of essential learning platforms.As a rapidly growing startup based in Austin, Texas with a dynamic team of 26, we pride ourselves on our high-performance culture. We are seeking a Client Success Manager who not only wishes to contribute but also desires to be part of a foundational team that will shape the future of our organization.Your Role:Establish and nurture strong, trusted relationships with clients at all levels, including technical, operational, and executive stakeholders.Gain a deep understanding of clients' business objectives, technical challenges, internal priorities, and potential risks to effectively communicate Edlink's product value.Lead strategic client engagements, including business reviews, account planning discussions, adoption check-ins, and executive updates.Enhance client value by identifying workflow efficiencies, adoption opportunities, and best practices within Edlink's offerings.Proactively monitor account health, usage patterns, stakeholder transitions, support trends, and other risk signals to prevent client escalations.Serve as the internal advocate for clients, providing well-documented context to Product, Engineering, Support, Sales, and leadership teams.Simplify complex product or technical concepts into clear recommendations for both technical and non-technical stakeholders.Collaborate closely with Sales or Account Management on commercial topics while maintaining focus on client outcomes, product value, adoption, and relationship health.Continuously seek opportunities to enhance the client experience, streamline internal processes, and improve collaboration with Edlink.Your Profile:Experience in a startup or fast-paced environment where ownership, ambiguity, and accountability are crucial.Comfortable engaging with technical stakeholders and possess the ability to comprehend product intricacies.
Role OverviewThe Client Success Manager for Scaled Programs plays a pivotal role in ensuring that clients in the Wealth Management and Investment sectors receive unparalleled service and strategic guidance. This position is dedicated to enhancing client engagement, minimizing churn rates, and maximizing net retained revenue through effective management of success initiatives, operational assessments, and renewal strategies for a substantial client base. The ideal candidate will collaborate across departments to refine strategies aimed at elevating the overall client experience.Key ResponsibilitiesDrive client adoption, retention, and growth by leveraging automated engagements, analytical insights, and scalable resources.Collaborate with Account Managers to deliver support across key account segments, facilitating client success reviews and managing tailored success programs.Proactively track client engagement levels, satisfaction ratings, and product utilization to identify at-risk accounts. Formulate and implement targeted plans to mitigate risks, achieve client objectives, and bolster overall client health.Enhance the efficiency of client business reviews, creating a streamlined system that offers valuable insights to the client base.Oversee the development and ongoing refinement of self-service client resources, communication strategies, and interaction frequencies within high-volume segments.Design, iterate, and optimize the customer lifecycle and touchpoint strategies, including onboarding processes, regular check-ins, and renewal reminders.Create and maintain comprehensive onboarding playbooks, lifecycle programs, and client health scoring models, defining the criteria and thresholds that trigger necessary interventions.Produce and update scaled content, including in-app guides, email nurture campaigns, help center articles, and training materials, treating content development as a key product.Regularly report on program performance metrics, analyzing engagement statistics, cohort health, churn trends, and successful strategies.Evaluate and suggest tools necessary for the scaled segment, contributing expertise to tool selection and technology stack decisions.Assist in enhancing automation, health scoring, and documentation practices.Provide structured feedback to streamline processes at scale.
Join Braze as a Senior AI Success Manager, where you will play a pivotal role in ensuring our clients achieve optimal success with our AI-driven solutions. In this dynamic position, you will leverage your expertise to guide clients through the implementation and optimization of our AI technologies, fostering strong relationships and driving value at every stage of their journey.
As a Senior Customer Success Manager, you will take ownership of the retention, expansion, and strategic growth of a high-value portfolio consisting of strategic-level accounts. This senior-level position is tailored for individuals who can seamlessly integrate strategic revenue management, demand generation expertise, and consultative partnership skills. You will be responsible for driving measurable revenue outcomes, uncovering new growth opportunities, and shaping customer strategies on a wide scale. This role demands a proactive leader who can think beyond daily account management while consistently delivering results.Key Responsibilities:Own and achieve revenue targets for a designated portfolio of high-value accounts, fully accountable for retention, expansion, and demand growth.Proactively monitor customer performance to identify trends, risks, and opportunities, taking decisive action to mitigate revenue loss or accelerate growth.Serve as the strategic lead for assigned accounts, fostering executive-level relationships and influencing long-term customer investments and partnerships.Identify risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.Collaborate cross-functionally with other teams to drive demand generation, optimize performance, and unlock new growth opportunities.Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.Maintain a robust pipeline and activity discipline, ensuring consistent engagement through proactive outreach, discovery, and growth initiatives.Utilize CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and guide strategic decision-making.Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.Provide structured feedback from customers and the market to influence product evolution, pricing strategy, and operational improvements.Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.
Your ImpactThe Senior Customer Success Manager plays a pivotal role in guiding clients through the onboarding process, offering strategic advice on how to leverage DISCO products and services to achieve their unique objectives. Acting as the primary liaison, you will work closely with our sales, services, and product teams to enhance the usage of DISCO within designated accounts, uncover upsell opportunities, and gather user feedback to inform product improvements. With in-depth knowledge of DISCO's software and service offerings, a strong understanding of the EDRM framework, and a knack for solving client challenges, you will help drive customer retention, loyalty, and overall growth at DISCO.What You'll DoAccount Management: Serve as the lead contact and build executive-level relationships with key strategic accounts. Manage internal stakeholders to ensure cohesive team performance.Client Success: Facilitate the successful adoption of solutions, ensuring ROI achievement and overall client satisfaction. Identify opportunities for account expansion.Customer Advocacy: Represent client interests within the organization, providing insights to enhance product and service offerings.Sales Acumen: Communicate the value proposition of DISCO products and services effectively, identifying upsell and cross-sell opportunities to drive revenue growth through long-term relationships.Meeting & Event Management: Organize and execute educational, networking, and motivational events for clients.
DeepL SE develops AI-powered language solutions that support over 200,000 business clients and millions of users in 228 countries. Since its founding in 2017, DeepL has grown to more than 1,000 employees and is supported by investors such as Benchmark, IVP, and Index Ventures. The company’s suite includes translation, writing assistance, and real-time voice translation tools, all designed to make communication clearer and more efficient. The mission at DeepL centers on building trustworthy, intelligent AI technology to improve communication and foster global connections. Updates and insights into DeepL’s culture are available on LinkedIn, Instagram, and the DeepL Blog. Role overview The Client Renewal Success Manager in Austin manages contract renewals and strengthens relationships with key business clients. This position acts as the commercial lead during a pivotal phase of the customer lifecycle, ensuring clients continue to see value in DeepL’s offerings and choose to extend their partnerships. What you will do Oversee the renewals process for major, high-value accounts to support customer retention and satisfaction. Collaborate with teams throughout DeepL to drive customer engagement and positive outcomes. Analyze customer feedback and performance data to develop renewal strategies tailored to each client’s needs. Serve as the primary contact for customers during renewals, addressing concerns and emphasizing the ongoing value DeepL delivers.
Full-time|On-site|Austin, Washington D.C, New York City
Join method as a Customer Success Manager where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be responsible for building strong relationships, providing insights, and delivering exceptional service that drives customer satisfaction and retention.
Full-time|Remote|Remote — Austin, Texas, United States
About Measured Measured specializes in incrementality-based media measurement and optimization. Since 2017, leading brands have used Measured’s AI-driven platform to manage, analyze, and optimize over $35 billion in media investments across the entire marketing funnel. The platform combines automated experimentation, media mix modeling, and deep industry expertise to help marketers confirm the incremental impact of their advertising and maximize ROI with accuracy and efficiency. Role Overview The Senior Manager, Customer Success leads executive-level client relationships across a select group of Measured’s top brands. This role manages delivery and strategic use of Measured’s marketing analytics framework, representing the full range of the company’s technology, services, and expertise in every engagement. What You Will Do Act as principal account leader and trusted advisor for key clients. Guide clients through advanced measurement methodologies and ensure strong adoption of the Measured platform. Support executive decision-making with clear, data-driven insights. Apply expertise in marketing attribution, cross-channel analytics, media strategy, and complex program management. Collaborate with the Solutions team to gather requirements, manage platform deployment, and design tailored solutions. Work with the Product team to influence new features, advocate for client needs, and share ideas based on real marketing challenges. Analyze complex performance data, conduct experimental analysis, and provide forward-looking media guidance. Develop client-specific technology roadmaps and oversee the full lifecycle of client relationships. What Success Looks Like Operate effectively in a startup environment, adapting to change and uncertainty. Drive results independently at both strategic and tactical levels. Deliver accurate, accountable management of client relationships and outcomes. Location This is a remote position based in Austin, Texas, United States.
Join Kahoot! on our exciting mission to revolutionize how the world learns through play. If you are a dedicated advocate for customer success and excel at solving complex enterprise challenges, we want you to be our next Senior Customer Success Manager!In this pivotal role, you'll play a critical part in helping our largest clients achieve their business objectives using our innovative platform.Your RoleThe Senior Customer Success Manager is primarily responsible for ensuring the success of medium to large enterprise customers within Kahoot! at Work. You will serve as a trusted consultant, guiding clients towards tangible results that promote retention, growth, and loyalty. As a member of our International Customer Success team, your focus will be on one or more products from the Kahoot! Group portfolio.This position is based in our Austin, Texas office and reports directly to the Senior Manager, Customer Success, also located in Austin.Key ResponsibilitiesConsult proactively with a portfolio of medium to large enterprise customers to help them achieve their business goals, demonstrating measurable outcomes.Exhibit exceptional business acumen, conducting discovery sessions, managing stakeholder relationships, and employing the MEDDICC methodology within Kahoot Customer Success.Mentor and support the development of team members alongside your manager, fostering a culture of growth and collaboration.Identify opportunities, recommend tailored solutions, and develop success plans based on a deep understanding of client needs.Collaborate with Account Managers and Account Executives to gain, grow, and retain customers through presale, onboarding, adoption, renewals, and expansion efforts.Collect and document customer feedback to drive product retention and strategic expansion.Implement scalable initiatives with our Digital Customer Success and Customer Education teams, including webinars, live training sessions, and helpful resources.Occasionally participate in sales calls as a solution expert and trusted advisor.Represent Kahoot! at industry conferences alongside sales and event teams.Organize and facilitate business reviews, workshops, and renewal discussions.Collaborate closely with Product, Sales, and Customer Experience teams to enhance our services and product offerings.Help challenge the status quo in learning and employee engagement.
Transforming Connections to Social Care.At findhelp, we have developed an innovative platform that simplifies the process of connecting individuals with essential social care resources. Our extensive platform offers a seamless way to track user journeys and measure the impact of our services. We proudly support an expansive network of over half a million local, state, and national programs accessible in every ZIP code across the United States, from rural communities to urban centers.Based in Austin, Texas, findhelp has been at the forefront of enabling healthcare, government, education, and various organizations to connect those in need with vital resources since 2010, ensuring privacy and security at every step.As a mission-driven organization, our focus is on making a positive difference by linking individuals with the programs that provide assistance with dignity and ease. Utilizing our proprietary technology, we have empowered millions of seekers to discover resources for food, health, housing, and employment.In this pivotal role, you will cultivate enduring customer relationships, facilitate the onboarding of new clients, and drive growth within existing accounts, thereby amplifying our impact and advancing our company's mission.
About Right Side Up At Right Side Up, we pride ourselves on being a collective of top-tier marketing professionals who deliver exceptional results without the typical agency distractions. Our clients include some of the most prestigious early-stage startups, rapidly expanding tech companies, and established Fortune 500 firms. We are dedicated to one primary goal: Growth. With over 250 clients, including renowned names like Stitch Fix, Sephora, Yelp, and DoorDash, we are committed to driving success for our partners.
As a Customer Success Manager at findhelp, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our platform. You will be the primary point of contact for customers, guiding them through their journey and providing exceptional support to enhance their experience.Your responsibilities will include onboarding new clients, offering training sessions, and continuously engaging with users to drive satisfaction and retention. You will collaborate closely with internal teams to identify opportunities for improvement and advocate for customer needs.
Full-time|On-site|Austin, TX/Akron, Ohio/Irvine, CA
As a Customer Success Manager for Enterprise Accounts at Restaurant365, you will play a pivotal role in fostering long-term relationships and driving growth within a portfolio of high-value enterprise clients, each generating an annual revenue of $50,000 or more. Your mission is to act as a trusted advisor to executives in the restaurant and hospitality sectors, ensuring they achieve quantifiable returns on their investments through our comprehensive platform, which includes solutions for Accounting, Operations, Workforce Management, Payroll/HR, and Business Intelligence.You will be accountable for key account outcomes, focusing on adoption, renewal, and expansion. By leveraging data analytics, engaging with executives, and coordinating across various departments, you will strive to meet and exceed Gross and Net Annual Retention targets for your portfolio.
Join BetterUp as a Senior Enterprise Account Manager, where you will play a pivotal role in driving our mission to make coaching accessible to all. In this position, you will leverage your expertise in account management to cultivate long-lasting relationships with enterprise clients, ensuring their success and satisfaction with our innovative coaching solutions.Your strategic approach will involve identifying growth opportunities, developing tailored solutions, and collaborating with cross-functional teams to enhance client engagement. This role is ideal for a passionate professional ready to make a significant impact in a dynamic and rapidly evolving environment.
Role overview Braze, Inc. is seeking a Senior Account Manager for Enterprise Clients based in Austin. This position centers on supporting large organizations that rely on Braze's customer engagement platform. The main focus is building and maintaining strong, lasting relationships with enterprise customers. What you will do Manage and nurture partnerships with enterprise-level clients, ensuring their ongoing satisfaction and success Identify client needs and recommend solutions that align with their business objectives Offer strategic guidance to help clients maximize the value they receive from Braze products Support the implementation of the Braze platform to drive customer growth Maintain clear and consistent communication with client stakeholders Requirements Experience managing enterprise accounts, preferably within SaaS or customer engagement technology Strong communication skills and the ability to build relationships with diverse stakeholders Skill in understanding client goals and translating them into actionable plans
Who We AreArrive Logistics is a premier transportation and technology provider in North America, dedicated to accelerating growth year after year. Our achievements highlight the exceptional talent within our team and the collaborative environment we cultivate. We prioritize delivering a meaningful work experience, fostering an award-winning culture that promotes personal and professional growth in a vibrant, casual setting. Now is an exciting time to join us—read further to discover more and apply today!Who We SeekIn the role of Client Success Associate, you will focus on mastering the essential elements of Operational Excellence. Your responsibilities will encompass the daily management of both existing and new client accounts introduced by our sales team. Key tasks will include load building, appointment scheduling, shipment tracking with timely updates for both internal and external stakeholders, and closing out loads. You will hone these skills while expanding your expertise in other areas of Client Success. The ideal candidate is detail-oriented, process-driven, customer-focused, efficient, proactive, solutions-oriented, and capable of executing operational duties independently while collaborating effectively across various departments.
