Customer Support Engineer

About Future Secure AI Future Secure AI develops artificial intelligence solutions for global enterprises. The company focuses on tackling complex challenges across industries, guided by a set of BRAVER values: bravery, rigor, and curiosity. Leadership encourages open communication and values each employee’s role in the community. Professional growth is a priority, and success is seen as a shared journey. Role Overview The Customer Support Engineer will join the Austin, TX headquarters as a key member of the support team. This position acts as the main point of contact for customers, providing technical assistance and resolving complex issues related to the Future Secure AI platform. The role involves helping users with onboarding, troubleshooting, and explaining platform features. Customer feedback will be shared with product and engineering teams to improve the platform. What You Will Do Serve as the primary technical support contact for customers Assist users with onboarding and platform navigation Troubleshoot and resolve technical issues Clarify platform functionalities for users Advocate for customer needs within the organization Provide feedback to product and engineering teams Who Thrives Here Problem solvers with a technical background People who enjoy helping others and explaining technical concepts Those interested in the intersection of AI and security

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Join Osano, a leading provider of data privacy solutions, as the Manager of Product & Customer Support. In this pivotal role, you will oversee our customer support team, ensuring exceptional service delivery and product support to our valued clients. You will play a key role in enhancing customer satisfaction and streamlining support processes, while also collaborating closely with product management to align customer feedback with product development.

Location: Austin About DeepL DeepL GmbH develops AI-powered language solutions trusted by over 200,000 business clients and millions of users in 228 markets. Since its founding in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to more than 1,000 team members, supported by investors including Benchmark, IVP, and Index Ventures. The company’s Language AI platform provides translation, writing enhancement, and real-time voice translation designed for secure, intelligent communication. Working at DeepL DeepL aims to be a global leader in reliable, intelligent AI technology. The team focuses on building products that help people communicate clearly, connect across languages, and make a real impact in their work. Employees describe life at DeepL as positive and supportive, crediting the company’s technology and culture of trust, curiosity, and care. DeepL values innovation, personal growth, and well-being, offering meaningful work alongside a collaborative team. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. About the Senior Manager of Customer Support Role DeepL is expanding its Customer team as part of a broader growth strategy. The Customer team is central to delivering outstanding user experiences and ensuring customer satisfaction. The Senior Manager of Customer Support will help build and lead a high-performing support team that reflects DeepL’s commitment to innovation and excellence. This role plays a key part in making sure users have a seamless, positive experience with DeepL’s products and services.

Sona builds workforce management software for frontline organizations. Many of these teams still rely on paper, spreadsheets, or legacy systems to coordinate their most important asset: people. Sona’s platform brings together scheduling, HR, payroll, and communication tools, helping large frontline employers improve staffing and empower their teams. In just four years, Sona has reached over 100,000 frontline workers and grown to more than 140 employees. The company has raised over $100 million from investors such as Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, Notion Capital, and angel investors including Tom Blomfield (Monzo). Role Overview Sona is hiring its first Technical Support Engineer in the US. This hybrid role is based in Austin and works closely with the UK support team, as well as the Solutions Architect and Project Manager in Austin. The position focuses on supporting US customers and shaping the support function in this region. What You Will Do Provide technical support to customers via email and live chat Troubleshoot complex product issues and communicate findings to the development team Assist customers with product configuration, data uploads, and User Acceptance Testing (UAT) before launch Act as a bridge between customers and internal teams, ensuring smooth onboarding and successful go-live experiences Collaborate across time zones with colleagues in the UK and Austin Help shape support processes and influence how the US support operation develops What Makes This Role Unique First technical support hire in the US, with the chance to build and refine local processes Work closely with experienced teams in both the US and UK Gain hands-on exposure to Sona’s platform and customer base Opportunity to make a visible impact on customer experience and company growth Location Hybrid role based in Austin.

Join our dynamic team at bcforward3 as a Customer Support Specialist where you'll be the first point of contact for our valued customers. Your role will involve addressing inquiries, resolving issues, and providing top-notch service to ensure customer satisfaction. If you are passionate about helping others and have excellent communication skills, we want to hear from you!

Role Overview DigitalOcean is seeking a Manager of Customer Success Engineering in Austin to guide a team focused on delivering strong technical support and solutions for customers. This leadership role centers on building customer satisfaction and helping teams achieve successful results with DigitalOcean’s products and services. What You Will Do Lead and mentor a team of customer success engineers Ensure customers receive high-quality technical support and guidance Promote positive outcomes and adoption of DigitalOcean’s offerings Apply technical knowledge and leadership to solve customer challenges Location This position is based in Austin.

As an Enterprise Customer Support Specialist at Canva, you will play a pivotal role in ensuring our enterprise clients receive top-notch assistance and support. Your expertise in customer service will be critical in helping our users navigate our platform's vast capabilities, solving any issues they encounter, and enhancing their overall experience with Canva. You will collaborate closely with various teams to drive customer satisfaction and retention.

Role Overview Lightspeed Systems is hiring a Customer Technical Support Specialist in Austin, Texas. This role centers on helping clients resolve technical issues and understand product features. The position supports customers directly, aiming to create a smooth and positive experience with every interaction. What You Will Do Troubleshoot technical problems for clients Share clear, accurate product information Work to ensure each customer receives prompt and effective support What We Look For Interest in technology and problem-solving Commitment to helping customers succeed Strong communication skills

*** Join our growing team and elevate your career with us!*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.Elevate Your Career with ExampleCorp Sandbox!As a Lead Service Valet at ExampleCorp, you will collaborate closely with the District Manager to oversee service delivery across our vibrant apartment communities in Austin, Dallas, and Denver. Your leadership will inspire our Service Valets to provide exceptional service, ensuring a delightful experience for our residents.Your key responsibilities include:Ensuring our “every door every night” commitment is met, delighting residents with our services.Supporting the District Manager in training and mentoring Service Valets.Conducting spot checks on Service Valets with a focus on safety, quality control, and productivity.Managing the collection of missed trash and tracking any problem properties.Communicating effectively with the District Manager regarding any delays, safety concerns, or maintenance issues.Providing waste and recycling collection coverage in understaffed locations.Documenting and reporting any non-compliance issues from properties or residents.Overseeing the nightly collection process during the District Manager’s absence.Assisting in recruitment efforts, including generating referrals and distributing flyers.Offering candidates a real perspective of the Service Valet role.Participating in team meetings and assisting with presentations.Helping the District Manager coordinate schedules, evaluate performance, and motivate Service Valets.Leading Service Valets in safety and training initiatives.

At Reltio®, we are driven by the belief that data is the cornerstone of business success. Our AI-driven data unification and management solutions, which include entity resolution, multi-domain data integration, and innovative data products, empower organizations to transform siloed information from diverse sources into a cohesive, reliable, and interoperable data ecosystem. The Reltio Connected Data Platform™ ensures data is accessible and actionable, providing data and analytics leaders with unmatched responsiveness to business needs. Renowned enterprise brands across various sectors worldwide depend on our distinguished data unification and cloud-native capabilities to enhance operational efficiency, mitigate risks, and stimulate growth.We hold our values in high regard at Reltio. With an unwavering commitment to putting our “Customer First,” we dedicate ourselves to facilitating their success. We celebrate our unique perspectives, embodying the principle that we are “Better Together” as One Reltio. Our ethos encourages us to “Simplify and Share” our knowledge, fostering collaboration and breaking down barriers. We take full responsibility for our actions and outcomes, continuously striving for excellence—we “Own It.” Our commitment to innovation ensures that we are always seeking to make today “Always Better Than Yesterday.” If these values resonate with you, we welcome you to join our team and contribute to our mission of excellence.Reltio has received numerous accolades and high rankings for our technology, culture, and people. Founded with a distributed workforce, we provide flexible work arrangements that empower our team members to balance their personal and professional commitments. If you're eager to work with unmatched technology and desire to be part of a collaborative team focused on driving digital transformation through connected data, we want to hear from you!

mks2technologies seeks an On-site IT Customer Service Engineer to join the team in Austin, TX. This position acts as the primary contact for IT support, assisting clients with technical issues to help keep their daily operations running smoothly. Key responsibilities Diagnose and troubleshoot technical problems directly at client sites Offer clear, practical solutions and support Maintain attentive and timely customer service with every client interaction Work location This role is fully on-site in Austin, TX. Regular presence at client locations is required.

Are you passionate about providing exceptional customer support? Join us at Jobs for Humanity as a Remote Customer Support Representative. In this role, you will be the first point of contact for our clients, assisting them with inquiries and resolving issues effectively.This is a fully remote position, allowing you to work from anywhere while helping to create a more inclusive world. If you are a friendly, empathetic, and motivated individual, we want to hear from you!

Important: Zello never asks for sensitive information such as bank account details or checks during hiring. Official communication comes only from zello.com email addresses. If anything seems suspicious, contact recruiting@zello.com. Zello creates a voice-first communication platform used by deskless workers around the world. Over 175 million people depend on Zello’s push-to-talk app, which processes about 9 billion messages each month. The platform supports frontline workers, helps people during emergencies, and assists first responders globally. Role overview The L2 Support Engineer acts as the bridge between the Product Advocate (L1) team and Engineering. This position handles second-level technical support, focusing on advanced issues involving the app, network, and API integrations. Work includes direct interaction with enterprise customers and developers to resolve complex problems. The L2 Support Engineer helps maintain Zello’s reliability for organizations that rely on the platform daily. This role reports to the Product Advocate Manager and works closely with Product, Engineering, Sales, and Customer Success teams. Mission Provide deep technical expertise to diagnose and resolve complex product issues, supporting both enterprise clients and the Product Advocate team. Key focus areas Advanced troubleshooting and root-cause analysis Managing escalations and coordinating with multiple teams Supporting API, SDK, and integration efforts Assisting with enterprise implementations Responsibilities Advanced troubleshooting and root-cause analysis Investigate technical issues that exceed the scope of L1 support Use diagnostic tools, logs, and APIs to pinpoint root causes Reproduce and document product bugs for the Engineering team

Join Qualia, the premier B2B real estate technology company that revolutionizes the home buying and selling process into a seamless, secure, and enjoyable experience. Our innovative SMB and Enterprise solutions unite various stakeholders in the real estate ecosystem—including homebuyers, sellers, lenders, title and escrow agents, and real estate professionals—on a single digital platform that enhances clarity and transparency in real estate transactions. Every year, millions of consumers rely on Qualia to successfully close on their homes through our extensive network of business clients nationwide.WHAT YOU’LL WORK ONAs a Customer Support Specialist, you will serve as the primary liaison for the majority of Qualia users. Your responsibilities will include responding to inbound calls and emails, delivering training as needed, and assisting in resolving technical issues. You will keep abreast of Qualia’s functionalities and utilize this knowledge to improve customer engagement and troubleshoot reported challenges. Acting as a vital link between our users and Qualia’s internal teams, you will facilitate the smooth flow of information, ensuring effective communication that leads to actionable outcomes for all parties involved. Your role will be pivotal in fostering a positive customer experience that drives satisfaction and aids in retaining our user base.This position reports to the Manager of Tier 1 Support. Work shifts are available starting at 8:00 am, 9:00 am, and 10:00 am.

Join our dynamic team at base-power as a Customer Support Specialist, where you will play a crucial role in ensuring our clients receive exceptional service and support. In this position, you will be the front line of communication, assisting customers with inquiries and resolving issues promptly and effectively.

Join PHASOR Engineering Inc., a leading Alberta-based firm specializing in the engineering, design, and testing/commissioning of medium to high voltage electrical facilities. We pride ourselves on delivering cost-effective and efficient solutions in power system engineering, engaging in a wide array of projects from preliminary engineering to commissioning and startup.Currently, we are on the lookout for an ambitious Lead Commissioning Engineer / Commissioning Manager to become a crucial part of our field services team. If you are an outstanding communicator and adept problem-solver with meticulous attention to detail, we provide a stimulating work environment where you will face challenges in various aspects of the testing and commissioning process.Responsibilities:Lead a team in the testing and commissioning of power system protection & control schemes across utility, power generation, and oil & gas sectors.Interpret technical drawings and troubleshoot technical issues.Oversee direct reports and delegate tasks effectively.Prepare and submit reports.Assist in generating commissioning startup procedures or work instructions.Ensure compliance with corporate, client, and industry safety standards.Engage with customers to address inquiries, discuss issues, and confirm solutions.Qualifications:Must hold a Bachelor's Degree in Electrical Engineering, possess a Power Systems Electrician Journeyman Ticket, or have an Electrical Engineering Technologist Diploma from a recognized institution.A minimum of 4 years of experience leading a commissioning team within the electrical utilities sector.Exceptional interpersonal and communication skills, with a keen attention to detail.Proficiency in Microsoft Office and strong computer skills.Excellent organizational abilities to manage a diverse range of issues simultaneously.Strong analytical skills, risk assessment, and problem-solving capabilities.Willingness to work extended periods out of town.Valid driver's license with a clean driving record.Background checks and Drug and Alcohol Pre-Access Testing will be required as part of employment.Requirements:Must be legally eligible to work in Canada; VISA sponsorship is not available for this position.Valid driver’s license with a clean driving record.Ability to work extended periods out of town.Additional Information:Typical shifts may include 4/3, 8/6, 10/4, and 14/7 rotations.Working hours are generally from 7 AM to 5:30 PM at 10 hours per day.

Location: AustinCompany: DeepL GmbH About DeepL DeepL builds AI-powered language tools trusted by over 200,000 business clients and millions of users in 228 countries. Since 2017, under CEO Jaroslaw “Jarek” Kutylowski, the company has grown to more than 1,000 employees and is backed by investors including Benchmark, IVP, and Index Ventures. DeepL’s platform offers human-like translations, advanced writing tools, and real-time voice translation, all designed with security and intelligence in mind. Our Culture Teams at DeepL work at the intersection of AI and real-world impact. Employees often highlight the positive atmosphere, shaped by values like trust, curiosity, and care. The company supports growth, innovation, and well-being, aiming to make communication easier and more connected for millions. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Senior Premium Customer Support Specialist The Senior Premium Customer Support Specialist provides high-level support to Premium and Enterprise customers around the world. This role handles complex issues, manages escalations with confidence, and works closely with internal teams to deliver effective solutions. The position blends technical troubleshooting with direct client interaction, focusing on improving the customer experience at every step.

CaptivateIQ is revolutionizing the approach businesses take in planning, managing, and optimizing their sales performance. Initially focused on transforming incentive compensation management, we are now broadening our platform to address a wider array of sales planning challenges. Endorsed by leading industry analysts such as Forrester and G2, and supported by premier investors like Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies including Netflix, Figma, and Stripe with the insights and flexibility necessary to enhance revenue performance.Join our dynamic and diverse team, dedicated to tackling some of the most intricate and impactful challenges in the realm of sales performance management.Position OverviewAt the heart of every exceptional software company is the dedicated team that builds it. Our engineering team is multicultural, collaborative, fully distributed, and comprises humble learners. We take pride in developing top-tier products powered by cutting-edge technologies.As a vital member of our Customer Data Engineering (CDE) team, you will play a key role in empowering our customers to unlock the full capabilities of CaptivateIQ’s products by creating and managing their customized data integrations. Your contributions will significantly impact the success of our customers’ product implementations.

About Us Graphcore is a globally recognized pioneer in Artificial Intelligence computing systems. We specialize in designing cutting-edge semiconductors and data center hardware that deliver the specialized processing power essential for advancing AI innovation, while ensuring the efficiency necessary for its widespread adoption. As a proud member of the SoftBank Group, Graphcore is part of an elite network of companies at the forefront of transformative technologies. Our new AI Engineering Campus in Austin will be pivotal in our mission to shape the future of AI computing. Key Responsibilities: Oversee procurement and ensure material readiness for seamless execution with suppliers, contract manufacturers, and joint development manufacturers. Collaborate closely with cross-functional teams to ensure alignment and timely project delivery. Develop and maintain project schedules, ensuring on-time completion of deliverables. Support the engineering team in streamlining processes and enhancing operational efficiency. Assist in maintaining documentation for all engineering projects and procurement processes. Engage in continuous improvement initiatives to enhance workflow and productivity.