About the job
As the Director of Inside Sales, your primary focus will be to architect, design, implement, and iteratively enhance a seamless sales program aimed at onboarding new customers with minimal friction.
Key Responsibilities:
- Lead the development of a highly automated, resource-efficient onboarding program for users to integrate their production-ready applications into the Marketplace.
- Design and implement a touch-less strategy to onboard telecommunications partners.
- Empower Marketplace telco partners to swiftly acquire low-touch opportunities within their existing business customer base.
Additional Responsibilities:
- Define and refine the Ideal Customer Profile (ICP) for touch-less sales.
- Establish a scientific, measurable process to quickly identify and eliminate bottlenecks in the sales funnel.
- Collaborate with the marketing team to enhance lead generation and conversion rates from Marketing Qualified Leads (MQL) to Sales Qualified Leads (SQL).
- Partner with business development to explore the best pathways for penetrating the CPaaS market.
- Provide the field sales team with customers primed for expansion into six-figure Annual Contract Value (ACV).
- Work closely with the Customer Success team to ensure a smooth onboarding process, successful conversions, and growth opportunities.
- Collaborate with Product Management to identify high-demand features for Open Source and Commercial code repositories, while deprioritizing features that provide low conversion value.
- Reduce the duration of Proof of Concept cycles.
- Optimize the touch-less sales program for initial entry points of up to $499/month for credit card transactions.
- Maintain a Lifetime Value (LTV) ratio of ≥ 3x Customer Acquisition Cost (CAC) for touch-less sales program accounts.
- Oversee the management of Hubspot and Salesforce reports.
- Utilize advanced technology for customer engagement, acquisition, and analytics, including omni-channel user interaction, real-time chat/voice/video, and intelligent bot-assisted customer interactions.
- Forecast sales metrics for 3, 6, 9, and 12 months ahead, measuring progress against established goals.
- Provide weekly summaries of pipeline metrics to the executive team, including MQL, SQL, wins, and conversion rates.

