Director of Tax at MongoDB | Austin

MongoDB, Inc. is seeking a Director of Tax based in Austin, Texas. This leadership role shapes the company’s global tax approach and ensures compliance with all regulatory requirements. The position focuses on both meeting obligations and finding lawful ways to optimize tax outcomes. Key Responsibilities Lead global tax strategy and oversee compliance for MongoDB, Inc. Monitor and ensure adherence to all applicable tax regulations. Identify and pursue opportunities to improve the company’s tax positions within legal boundaries. Collaborate with teams across the business to align tax practices with broader company goals. Offer strategic guidance on complex tax matters. Requirements Significant experience in tax leadership roles. Deep understanding of tax laws and regulations. Proven ability to manage complex tax issues efficiently. Strong skills in cross-functional teamwork and strategic problem solving.

Role Overview MongoDB is hiring a Program Manager to guide and deliver strategic projects across multiple teams. This role focuses on moving initiatives forward, keeping efforts aligned with business goals, and improving how teams operate together. Location Positions are available in Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Columbus, Conshohocken, Hartford, Miami, Nashville, New York City, Orlando, Philadelphia, Pittsburgh, Princeton, Providence, and Raleigh.

Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.

Join MongoDB as an International Tax Manager and play a pivotal role in shaping our global tax strategies. You will be responsible for overseeing international tax compliance, planning, and reporting across various jurisdictions. Your expertise will help drive strategic initiatives and ensure compliance with local and international tax regulations.

Role overview MongoDB is hiring a Senior Developer Advocate to join the Developer Relations team in Austin, TX. The role centers on supporting small and medium-sized business customers as they build and scale on the Atlas platform. Day to day, the focus is on helping developers get the most out of MongoDB’s document model and advanced data features. What you will do Work directly with developers at startups and SMBs, offering guidance as they integrate MongoDB into their products. Produce practical resources and content to help developers understand and apply MongoDB’s capabilities. Collaborate with Developer Advocates worldwide to share knowledge and broaden the team’s impact. Support the developer community by sharing best practices and responding to technical questions. About the team The Developer Relations group at MongoDB operates globally, with most members working remotely. The team publishes technical content and resources across platforms to help developers succeed. Examples of their work can be found on YouTube, Dev, and Medium. Location This role is based in Austin, TX.

Join the Customer Success Team at TRACTIAN At TRACTIAN, our Customer Success Team is pivotal in driving customer renewals and expansion, enhancing lifetime value, retention, and growth within our diverse global clientele. By building strong partnerships with industry giants like Hyundai, Bosch, and Kraft Heinz, we ensure that our Enterprise customers achieve exceptional outcomes with TRACTIAN's innovative solutions. As leaders in industrial technology, our team is dedicated to delivering rapid ROI, nurturing long-term collaborations, and achieving outstanding net revenue retention. Every member of our team is empowered to make a significant impact and is recognized for their excellence, contributing to the enduring success of our customers. Your Role As a Customer Success Manager at TRACTIAN, you will oversee customer projects within the manufacturing maintenance sector. Your primary focus will be on ensuring customer satisfaction and facilitating expansion by promoting maintenance operational excellence and improving their reliability programs.

Join Kahoot! on our exciting mission to revolutionize how the world learns through play. If you are a dedicated advocate for customer success and excel at solving complex enterprise challenges, we want you to be our next Senior Customer Success Manager!In this pivotal role, you'll play a critical part in helping our largest clients achieve their business objectives using our innovative platform.Your RoleThe Senior Customer Success Manager is primarily responsible for ensuring the success of medium to large enterprise customers within Kahoot! at Work. You will serve as a trusted consultant, guiding clients towards tangible results that promote retention, growth, and loyalty. As a member of our International Customer Success team, your focus will be on one or more products from the Kahoot! Group portfolio.This position is based in our Austin, Texas office and reports directly to the Senior Manager, Customer Success, also located in Austin.Key ResponsibilitiesConsult proactively with a portfolio of medium to large enterprise customers to help them achieve their business goals, demonstrating measurable outcomes.Exhibit exceptional business acumen, conducting discovery sessions, managing stakeholder relationships, and employing the MEDDICC methodology within Kahoot Customer Success.Mentor and support the development of team members alongside your manager, fostering a culture of growth and collaboration.Identify opportunities, recommend tailored solutions, and develop success plans based on a deep understanding of client needs.Collaborate with Account Managers and Account Executives to gain, grow, and retain customers through presale, onboarding, adoption, renewals, and expansion efforts.Collect and document customer feedback to drive product retention and strategic expansion.Implement scalable initiatives with our Digital Customer Success and Customer Education teams, including webinars, live training sessions, and helpful resources.Occasionally participate in sales calls as a solution expert and trusted advisor.Represent Kahoot! at industry conferences alongside sales and event teams.Organize and facilitate business reviews, workshops, and renewal discussions.Collaborate closely with Product, Sales, and Customer Experience teams to enhance our services and product offerings.Help challenge the status quo in learning and employee engagement.

Dealerware partners with dealerships and major automotive brands across North America to support the future of automotive retail. Founded in 2016, the company manages a significant fleet and emphasizes a people-first culture. Dealerware is recognized for flexible scheduling, unlimited PTO, comprehensive benefits, and a strong focus on Diversity, Equity, and Inclusion. For five consecutive years, Built In has named Dealerware one of Austin's Best Startups to Work For. Role overview The Customer Success Manager role blends technical onboarding, training, and relationship management. The primary objective is to help customers maximize value from Dealerware’s platform, encourage adoption, and support customers in reaching their long-term goals. This position works closely with clients to ensure effective product use and sustained satisfaction. What you will do Develop and implement strategies to increase customer adoption and dealer engagement, supporting overall business objectives. Track customer activity to identify ways customers can benefit more from platform features. Lead monthly Executive Business Reviews and Impact Reviews with customer stakeholders to review progress, address risks, and drive outcomes. Collaborate with customers to align the platform with their business needs and find growth opportunities. Act as the primary contact for assigned accounts, building strong relationships with key stakeholders. Offer ongoing support and guidance to promote client satisfaction and loyalty. Identify upsell opportunities, introduce new features, and proactively secure renewals. Handle escalations with a focus on prompt and professional resolution. Lead training sessions for new users to ensure smooth onboarding. Work with internal teams to maintain implementation plans, including timelines, milestones, and deliverables. Bridge sales and implementation teams during onboarding, addressing customer needs and technical requirements. Share customer insights and feedback internally to help improve Dealerware’s services and offerings. Location This position is based in Austin Downtown, TX.

As a Customer Success Manager at findhelp, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our platform. You will be the primary point of contact for customers, guiding them through their journey and providing exceptional support to enhance their experience.Your responsibilities will include onboarding new clients, offering training sessions, and continuously engaging with users to drive satisfaction and retention. You will collaborate closely with internal teams to identify opportunities for improvement and advocate for customer needs.

MongoDB, Inc. is seeking a Senior Investor Relations Analyst to join the team in either Austin or New York City. This position plays a key role in supporting communication with the investment community and advancing the company’s strategic objectives. Responsibilities Analyze financial data and monitor market trends to guide investor communications. Assist in preparing presentations, reports, and materials for meetings with investors and analysts. Collaborate with internal teams to ensure that messaging remains consistent with company strategy. Help maintain strong relationships with stakeholders in the investment community. Location This role is based in Austin or New York City.

Role overview Wise is looking for a Senior Customer Success Manager in Austin. This role focuses on improving the customer journey and strengthening client relationships. The position leads efforts to refine how customers engage with Wise’s platform, ensuring clients receive attentive, effective support. What you will do Lead projects aimed at optimizing the customer experience Work closely with teams across Wise to improve customer success metrics Build and maintain strong, lasting relationships with clients Support users as they interact with Wise’s platform

Your ImpactThe Senior Customer Success Manager plays a pivotal role in guiding clients through the onboarding process, offering strategic advice on how to leverage DISCO products and services to achieve their unique objectives. Acting as the primary liaison, you will work closely with our sales, services, and product teams to enhance the usage of DISCO within designated accounts, uncover upsell opportunities, and gather user feedback to inform product improvements. With in-depth knowledge of DISCO's software and service offerings, a strong understanding of the EDRM framework, and a knack for solving client challenges, you will help drive customer retention, loyalty, and overall growth at DISCO.What You'll DoAccount Management: Serve as the lead contact and build executive-level relationships with key strategic accounts. Manage internal stakeholders to ensure cohesive team performance.Client Success: Facilitate the successful adoption of solutions, ensuring ROI achievement and overall client satisfaction. Identify opportunities for account expansion.Customer Advocacy: Represent client interests within the organization, providing insights to enhance product and service offerings.Sales Acumen: Communicate the value proposition of DISCO products and services effectively, identifying upsell and cross-sell opportunities to drive revenue growth through long-term relationships.Meeting & Event Management: Organize and execute educational, networking, and motivational events for clients.

About SwapSwap is the engine driving the future of agentic commerce. Our innovative AI-native platform seamlessly integrates backend operations with a cutting-edge storefront experience, empowering brands to sell anything, anywhere.Designed for businesses seeking to optimize their global operations, Swap centralizes critical functions, enhances intelligent workflows, and enables data-driven decisions that protect margins. Our comprehensive suite of products includes solutions for cross-border sales, tax management, returns processing, demand planning, and our state-of-the-art agentic storefront, providing merchants with unparalleled transparency and confidence.At Swap, we foster a culture that places a premium on clarity, creativity, and shared ownership as we transform the landscape of global commerce.About the RoleAs a Customer Success Manager, you will take charge of managing and nurturing Swap’s premier portfolio of business accounts, acting as a trusted advisor to our most significant and complex clientele. This senior-level position is ideal for individuals who excel at engaging with high-level stakeholders, navigating intricate challenges, and driving substantial commercial results. You will be responsible for ensuring retention, upselling, and expanding strategic accounts while collaborating with internal teams to achieve exceptional outcomes. You will serve as the voice of the customer within the organization, manage escalations as needed, and guarantee that Swap delivers maximum value across its entire product offering.Key ResponsibilitiesManage a portfolio of strategic, high-revenue accounts with a strong focus on retention, upselling, and expansion.Cultivate deep, trusted relationships with senior customer stakeholders, serving as a strategic advisor and primary contact.Create and implement account plans designed to promote long-term growth, enhance product adoption, and spur commercial expansion.Identify and seize upsell and cross-sell opportunities across the Swap product suite, closely collaborating with the Sales team as necessary.Lead intricate escalations, coordinating internal teams to expedite issue resolution while maintaining customer trust.Conduct structured, impactful QBRs and strategic check-ins, linking product value to customer business outcomes.Work cross-functionally with Product, Support, Onboarding, and Finance to meet customer objectives.Ensure accurate forecasting, account health monitoring, and CRM data integrity for your portfolio.

Why join us?Handoff is revolutionizing the construction industry with our AI-driven platform. We empower remodelers by automating estimating processes, optimizing operations, and increasing project wins, all supported by real-time cost data and intuitive workflows that resonate with contractors. With more than 10,000 active users each month and an impressive $6 billion in annual project volume, we're becoming the go-to partner for those who build our homes.Our success is fueled by over $25 million in funding from leading investors like Y Combinator, Initialized, and Greycroft. Our team operates across hubs in Austin, São Paulo, and Buenos Aires, with a strong commitment to creating high-impact, user-friendly solutions that make a tangible difference.Customer Success Manager at HandoffWe are seeking a dynamic Customer Success Manager to establish and enhance our post-sales framework from the ground up. This pivotal role involves designing systems, processes, and playbooks that facilitate onboarding, boost adoption, enhance retention, and drive expansion within our customer base.You will oversee all aspects of implementation, training, support, account management, and renewal strategies—transforming a disjointed customer journey into a structured, measurable, and scalable growth operation.This position is perfect for someone who excels in startup environments, relishes the challenge of building systems from the ground up, and is eager to directly influence revenue through customer success initiatives.

Join Canva as a Customer Success Manager in the Real Estate sector, where you'll play a pivotal role in fostering strong relationships with our clients. Your expertise will help ensure that our customers achieve their goals using Canva's innovative design solutions. You will be responsible for onboarding new clients, providing continuous support, and driving customer satisfaction through effective communication and problem-solving.

Dun & Bradstreet is seeking a Client Success Manager in Austin, Texas. In this role, the focus is on supporting clients after the initial sale, strengthening relationships, and helping clients realize the full value of Dun & Bradstreet’s products and services. Key Responsibilities Act as the primary point of contact for clients throughout their retention period. Guide clients in adopting and using Dun & Bradstreet solutions to meet their business needs. Use knowledge of industry standards and business processes to help clients reach their objectives. Drive client renewals by consistently delivering value. Address escalations and resolve client concerns promptly. Work with internal teams to enhance the overall client experience. Location This position is based in Austin, Texas.

Join Us at ZiplineAre you ready to make a difference? Zipline is revolutionizing the logistics industry through our innovative autonomous drone delivery technology. From delivering essential medical supplies in Rwanda to enhancing retail and restaurant order fulfillment across the U.S., we are transforming last-mile logistics.Our advanced systems utilize AI and robotics to reduce carbon emissions, alleviate traffic congestion, and ensure equitable access to vital goods for millions. We are a team of dedicated problem solvers who believe in building a business that is both socially responsible and profitable. If this resonates with you, come aboard!Your Role as Partner Success ManagerAs a Partner Success Manager in Austin, you will be pivotal in activating new partnerships and collaborating with our team to empower restaurant and retail partners to thrive on our platform.You will manage relationships with local partners, oversee the launch of new delivery sites, build rapport with restaurant and store managers, and identify growth opportunities. Your insights will be crucial in understanding local challenges and advocating for new product enhancements.A successful candidate will be naturally curious, customer-focused, and capable of structured thinking. You should be proactive and adaptable, thriving in a dynamic environment.This position is based in Austin, Texas.

As a Senior Customer Success Manager, you will take ownership of the retention, expansion, and strategic growth of a high-value portfolio consisting of strategic-level accounts. This senior-level position is tailored for individuals who can seamlessly integrate strategic revenue management, demand generation expertise, and consultative partnership skills. You will be responsible for driving measurable revenue outcomes, uncovering new growth opportunities, and shaping customer strategies on a wide scale. This role demands a proactive leader who can think beyond daily account management while consistently delivering results.Key Responsibilities:Own and achieve revenue targets for a designated portfolio of high-value accounts, fully accountable for retention, expansion, and demand growth.Proactively monitor customer performance to identify trends, risks, and opportunities, taking decisive action to mitigate revenue loss or accelerate growth.Serve as the strategic lead for assigned accounts, fostering executive-level relationships and influencing long-term customer investments and partnerships.Identify risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.Collaborate cross-functionally with other teams to drive demand generation, optimize performance, and unlock new growth opportunities.Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.Maintain a robust pipeline and activity discipline, ensuring consistent engagement through proactive outreach, discovery, and growth initiatives.Utilize CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and guide strategic decision-making.Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.Provide structured feedback from customers and the market to influence product evolution, pricing strategy, and operational improvements.Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.

Role Overview DigitalOcean is seeking a Manager of Customer Success Engineering in Austin to guide a team focused on delivering strong technical support and solutions for customers. This leadership role centers on building customer satisfaction and helping teams achieve successful results with DigitalOcean’s products and services. What You Will Do Lead and mentor a team of customer success engineers Ensure customers receive high-quality technical support and guidance Promote positive outcomes and adoption of DigitalOcean’s offerings Apply technical knowledge and leadership to solve customer challenges Location This position is based in Austin.

Transforming Connections to Social Care.At findhelp, we have developed an innovative platform that simplifies the process of connecting individuals with essential social care resources. Our extensive platform offers a seamless way to track user journeys and measure the impact of our services. We proudly support an expansive network of over half a million local, state, and national programs accessible in every ZIP code across the United States, from rural communities to urban centers.Based in Austin, Texas, findhelp has been at the forefront of enabling healthcare, government, education, and various organizations to connect those in need with vital resources since 2010, ensuring privacy and security at every step.As a mission-driven organization, our focus is on making a positive difference by linking individuals with the programs that provide assistance with dignity and ease. Utilizing our proprietary technology, we have empowered millions of seekers to discover resources for food, health, housing, and employment.In this pivotal role, you will cultivate enduring customer relationships, facilitate the onboarding of new clients, and drive growth within existing accounts, thereby amplifying our impact and advancing our company's mission.