Customer Success Manager

Why join us?Handoff is revolutionizing the construction industry with our AI-driven platform. We empower remodelers by automating estimating processes, optimizing operations, and increasing project wins, all supported by real-time cost data and intuitive workflows that resonate with contractors. With more than 10,000 active users each month and an impressive $6 billion in annual project volume, we're becoming the go-to partner for those who build our homes.Our success is fueled by over $25 million in funding from leading investors like Y Combinator, Initialized, and Greycroft. Our team operates across hubs in Austin, São Paulo, and Buenos Aires, with a strong commitment to creating high-impact, user-friendly solutions that make a tangible difference.Customer Success Manager at HandoffWe are seeking a dynamic Customer Success Manager to establish and enhance our post-sales framework from the ground up. This pivotal role involves designing systems, processes, and playbooks that facilitate onboarding, boost adoption, enhance retention, and drive expansion within our customer base.You will oversee all aspects of implementation, training, support, account management, and renewal strategies—transforming a disjointed customer journey into a structured, measurable, and scalable growth operation.This position is perfect for someone who excels in startup environments, relishes the challenge of building systems from the ground up, and is eager to directly influence revenue through customer success initiatives.

As a Senior Customer Success Manager, you will take ownership of the retention, expansion, and strategic growth of a high-value portfolio consisting of strategic-level accounts. This senior-level position is tailored for individuals who can seamlessly integrate strategic revenue management, demand generation expertise, and consultative partnership skills. You will be responsible for driving measurable revenue outcomes, uncovering new growth opportunities, and shaping customer strategies on a wide scale. This role demands a proactive leader who can think beyond daily account management while consistently delivering results.Key Responsibilities:Own and achieve revenue targets for a designated portfolio of high-value accounts, fully accountable for retention, expansion, and demand growth.Proactively monitor customer performance to identify trends, risks, and opportunities, taking decisive action to mitigate revenue loss or accelerate growth.Serve as the strategic lead for assigned accounts, fostering executive-level relationships and influencing long-term customer investments and partnerships.Identify risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.Collaborate cross-functionally with other teams to drive demand generation, optimize performance, and unlock new growth opportunities.Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.Maintain a robust pipeline and activity discipline, ensuring consistent engagement through proactive outreach, discovery, and growth initiatives.Utilize CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and guide strategic decision-making.Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.Provide structured feedback from customers and the market to influence product evolution, pricing strategy, and operational improvements.Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.

Role Overview DigitalOcean is seeking a Manager of Customer Success Engineering in Austin to guide a team focused on delivering strong technical support and solutions for customers. This leadership role centers on building customer satisfaction and helping teams achieve successful results with DigitalOcean’s products and services. What You Will Do Lead and mentor a team of customer success engineers Ensure customers receive high-quality technical support and guidance Promote positive outcomes and adoption of DigitalOcean’s offerings Apply technical knowledge and leadership to solve customer challenges Location This position is based in Austin.

Transforming Connections to Social Care.At findhelp, we have developed an innovative platform that simplifies the process of connecting individuals with essential social care resources. Our extensive platform offers a seamless way to track user journeys and measure the impact of our services. We proudly support an expansive network of over half a million local, state, and national programs accessible in every ZIP code across the United States, from rural communities to urban centers.Based in Austin, Texas, findhelp has been at the forefront of enabling healthcare, government, education, and various organizations to connect those in need with vital resources since 2010, ensuring privacy and security at every step.As a mission-driven organization, our focus is on making a positive difference by linking individuals with the programs that provide assistance with dignity and ease. Utilizing our proprietary technology, we have empowered millions of seekers to discover resources for food, health, housing, and employment.In this pivotal role, you will cultivate enduring customer relationships, facilitate the onboarding of new clients, and drive growth within existing accounts, thereby amplifying our impact and advancing our company's mission.

Role overview Wise seeks a Junior Customer Success Manager based in Austin. This position focuses on supporting clients and ensuring they benefit fully from Wise’s services. Regular communication with customers is central to the role, including answering questions and building strong relationships over time. What you will do Serve as the primary contact for customer inquiries Respond proactively to client concerns and questions Work to develop and maintain long-term partnerships with customers Who thrives in this role People who enjoy helping others and communicate clearly will feel at home in this position.

Join method as a Customer Success Manager where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be responsible for building strong relationships, providing insights, and delivering exceptional service that drives customer satisfaction and retention.

Role Overview Synthesia is hiring a Scaled Customer Success Manager in Austin. This role centers on supporting customers as they use our AI video creation platform. The position focuses on building relationships, understanding client needs, and helping users get the most value from our tools. What You Will Do Work directly with customers to guide them through the platform and address their questions Help clients identify ways to achieve their goals using Synthesia’s video solutions Strengthen customer relationships by providing timely, thoughtful support Collaborate with internal teams to deliver a consistent, high-quality experience across our user base Location This position is based in Austin.

Join Osano as a Strategic Customer Success Manager and play a pivotal role in ensuring our clients achieve their goals with our innovative data privacy solutions. You will be the primary point of contact for our customers, guiding them through their journey and helping them maximize the value of our platform.In this dynamic position, you will leverage your expertise to foster relationships, drive customer engagement, and become an advocate for customer needs within our organization. Your proactive approach will help identify upsell opportunities and contribute to overall customer satisfaction.

Your Impact The Customer Success Enablement Manager plays a pivotal role in enhancing the effectiveness of our Customer Success teams. This position is key in facilitating communication and collaboration between our sales and customer-facing departments. You will analyze the existing environment and create, deliver, and implement comprehensive training programs, resources, and tools designed to empower our teams to reach their goals and provide outstanding customer experiences. What You'll Do Business Planning: Collaborate with Customer Success and Sales leadership alongside cross-functional teams to develop strategic business plans. Strategic Initiatives: Act as a representative for Customer Success and Sales in strategic initiatives, managing larger projects from identification through development to implementation. Business Process Improvement (BPI): Identify and lead opportunities for workflow enhancements, simplification, and efficiencies that promote strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in increased profitability and customer satisfaction. Data Analysis: Analyze metrics and data to formulate enablement strategies and create Customer Success playbooks. Tailored Enablement: Ensure that enablement initiatives are specifically aligned with the needs and objectives of the Customer Success and Sales teams, contributing to the continual growth and improvement of the organization. Onboarding: Oversee the onboarding process for new hires, ensuring they possess the knowledge and resources necessary to succeed, including the development of materials and delivery of training as required. Change Management: Lead initiatives for change management to ensure the successful adoption of new enablement programs, processes, and technologies, continually measuring and adjusting these initiatives as needed. Communication Strategies: Develop and implement effective communication strategies to convey the benefits and rationale behind enablement transformations for adult learners across the relevant business units. New Product Introduction: Support the introduction of new products to ensure their successful integration (knowledge and processes) within the Customer Success and Sales organization. Trusted Advisor: Build and maintain robust relationships with sales and customer-facing teams, serving as a trusted advisor.

Join Kahoot! on our exciting mission to revolutionize how the world learns through play. If you are a dedicated advocate for customer success and excel at solving complex enterprise challenges, we want you to be our next Senior Customer Success Manager!In this pivotal role, you'll play a critical part in helping our largest clients achieve their business objectives using our innovative platform.Your RoleThe Senior Customer Success Manager is primarily responsible for ensuring the success of medium to large enterprise customers within Kahoot! at Work. You will serve as a trusted consultant, guiding clients towards tangible results that promote retention, growth, and loyalty. As a member of our International Customer Success team, your focus will be on one or more products from the Kahoot! Group portfolio.This position is based in our Austin, Texas office and reports directly to the Senior Manager, Customer Success, also located in Austin.Key ResponsibilitiesConsult proactively with a portfolio of medium to large enterprise customers to help them achieve their business goals, demonstrating measurable outcomes.Exhibit exceptional business acumen, conducting discovery sessions, managing stakeholder relationships, and employing the MEDDICC methodology within Kahoot Customer Success.Mentor and support the development of team members alongside your manager, fostering a culture of growth and collaboration.Identify opportunities, recommend tailored solutions, and develop success plans based on a deep understanding of client needs.Collaborate with Account Managers and Account Executives to gain, grow, and retain customers through presale, onboarding, adoption, renewals, and expansion efforts.Collect and document customer feedback to drive product retention and strategic expansion.Implement scalable initiatives with our Digital Customer Success and Customer Education teams, including webinars, live training sessions, and helpful resources.Occasionally participate in sales calls as a solution expert and trusted advisor.Represent Kahoot! at industry conferences alongside sales and event teams.Organize and facilitate business reviews, workshops, and renewal discussions.Collaborate closely with Product, Sales, and Customer Experience teams to enhance our services and product offerings.Help challenge the status quo in learning and employee engagement.

Join CaptivateIQ as a Customer Success Manager - Commercial and play a pivotal role in ensuring our customers derive maximum value from our innovative solutions. As a key member of our team, you will engage with clients to understand their needs, provide tailored support, and drive adoption of our platform.This position offers an exciting opportunity to work in a dynamic environment where your contributions will directly impact customer satisfaction and retention.

Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.

Join the Customer Success Team at TRACTIAN At TRACTIAN, our Customer Success Team is pivotal in driving customer renewals and expansion, enhancing lifetime value, retention, and growth within our diverse global clientele. By building strong partnerships with industry giants like Hyundai, Bosch, and Kraft Heinz, we ensure that our Enterprise customers achieve exceptional outcomes with TRACTIAN's innovative solutions. As leaders in industrial technology, our team is dedicated to delivering rapid ROI, nurturing long-term collaborations, and achieving outstanding net revenue retention. Every member of our team is empowered to make a significant impact and is recognized for their excellence, contributing to the enduring success of our customers. Your Role As a Customer Success Manager at TRACTIAN, you will oversee customer projects within the manufacturing maintenance sector. Your primary focus will be on ensuring customer satisfaction and facilitating expansion by promoting maintenance operational excellence and improving their reliability programs.

Dealerware partners with dealerships and major automotive brands across North America to support the future of automotive retail. Founded in 2016, the company manages a significant fleet and emphasizes a people-first culture. Dealerware is recognized for flexible scheduling, unlimited PTO, comprehensive benefits, and a strong focus on Diversity, Equity, and Inclusion. For five consecutive years, Built In has named Dealerware one of Austin's Best Startups to Work For. Role overview The Customer Success Manager role blends technical onboarding, training, and relationship management. The primary objective is to help customers maximize value from Dealerware’s platform, encourage adoption, and support customers in reaching their long-term goals. This position works closely with clients to ensure effective product use and sustained satisfaction. What you will do Develop and implement strategies to increase customer adoption and dealer engagement, supporting overall business objectives. Track customer activity to identify ways customers can benefit more from platform features. Lead monthly Executive Business Reviews and Impact Reviews with customer stakeholders to review progress, address risks, and drive outcomes. Collaborate with customers to align the platform with their business needs and find growth opportunities. Act as the primary contact for assigned accounts, building strong relationships with key stakeholders. Offer ongoing support and guidance to promote client satisfaction and loyalty. Identify upsell opportunities, introduce new features, and proactively secure renewals. Handle escalations with a focus on prompt and professional resolution. Lead training sessions for new users to ensure smooth onboarding. Work with internal teams to maintain implementation plans, including timelines, milestones, and deliverables. Bridge sales and implementation teams during onboarding, addressing customer needs and technical requirements. Share customer insights and feedback internally to help improve Dealerware’s services and offerings. Location This position is based in Austin Downtown, TX.

About Measured Measured specializes in incrementality-based media measurement and optimization. Since 2017, leading brands have used Measured’s AI-driven platform to manage, analyze, and optimize over $35 billion in media investments across the entire marketing funnel. The platform combines automated experimentation, media mix modeling, and deep industry expertise to help marketers confirm the incremental impact of their advertising and maximize ROI with accuracy and efficiency. Role Overview The Senior Manager, Customer Success leads executive-level client relationships across a select group of Measured’s top brands. This role manages delivery and strategic use of Measured’s marketing analytics framework, representing the full range of the company’s technology, services, and expertise in every engagement. What You Will Do Act as principal account leader and trusted advisor for key clients. Guide clients through advanced measurement methodologies and ensure strong adoption of the Measured platform. Support executive decision-making with clear, data-driven insights. Apply expertise in marketing attribution, cross-channel analytics, media strategy, and complex program management. Collaborate with the Solutions team to gather requirements, manage platform deployment, and design tailored solutions. Work with the Product team to influence new features, advocate for client needs, and share ideas based on real marketing challenges. Analyze complex performance data, conduct experimental analysis, and provide forward-looking media guidance. Develop client-specific technology roadmaps and oversee the full lifecycle of client relationships. What Success Looks Like Operate effectively in a startup environment, adapting to change and uncertainty. Drive results independently at both strategic and tactical levels. Deliver accurate, accountable management of client relationships and outcomes. Location This is a remote position based in Austin, Texas, United States.

DeepL SE develops AI-powered language solutions used by over 200,000 businesses and millions of people in 228 markets. Since launching in 2017, the company has grown to more than 1,000 employees and is supported by investors such as Benchmark, IVP, and Index Ventures. DeepL’s platform includes human-like translation, advanced writing tools, and real-time voice translation. This Customer Success Manager - Scale role is based in Austin and joins a team dedicated to helping businesses overcome language barriers. The focus is on building and strengthening relationships with customers, especially those using DeepL’s API. The position involves helping clients maximize the value of DeepL’s products and supporting their long-term engagement. What you will do Develop and maintain strong relationships with a portfolio of customers to ensure satisfaction and retention Guide clients through onboarding and provide ongoing support for DeepL’s products Encourage product adoption, with particular attention to API usage and integration Learn each customer’s business needs and technical setup Serve as a trusted advisor, helping clients become advocates for DeepL Requirements Background in customer success, account management, or a related area Comfortable working with technical products and APIs Strong skills in communication and relationship building Collaborative mindset and ability to contribute to a growing team Interest in language technology and supporting customer outcomes Working at DeepL DeepL values curiosity, trust, and care. Employees describe the work as meaningful, with chances to contribute to technology that helps millions. The Austin office offers a supportive and energetic setting, united by the goal of transforming business communication. Find out more about DeepL on LinkedIn, Instagram, and the DeepL Blog.

As a Customer Success Manager at findhelp, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our platform. You will be the primary point of contact for customers, guiding them through their journey and providing exceptional support to enhance their experience.Your responsibilities will include onboarding new clients, offering training sessions, and continuously engaging with users to drive satisfaction and retention. You will collaborate closely with internal teams to identify opportunities for improvement and advocate for customer needs.

Role ObjectiveThe Senior Customer Success Manager plays a pivotal role in ensuring the seamless onboarding and long-term success of our esteemed health brand partners, including Peloton, ARMRA, and Sleep Number, on the Truemed platform. This position primarily focuses on enabling merchants to efficiently accept HSA and FSA payments from customers, necessitating a smooth implementation process. Beyond initial activation, the role emphasizes maximizing partner revenue and engagement by optimizing the use of Truemed’s features over time.Collaboration with Truemed’s growth marketing team is vital, as this role will spearhead co-marketing initiatives aimed at enhancing customer awareness and adoption of HSA and FSA payment options. Additionally, the manager will devise data-driven campaigns designed to increase transaction volume and enhance merchant ROI, continuously analyzing performance to identify optimization opportunities. This cross-functional approach guarantees that each merchant's success is effectively launched and sustained through strategic marketing, ongoing analytics, and collaborative efforts.Key ResponsibilitiesOnboard New Merchants: Lead the comprehensive onboarding process for high-impact merchant partners, ensuring that technical integration and marketing activation are executed seamlessly. Collaborate with the growth marketing team to design and implement campaigns that promote awareness and adoption of Truemed’s offerings from day one.Foster Merchant Relationships: Post-onboarding, the focus shifts to providing exceptional service to our key customers. This includes educating merchants on best practices, gathering feedback for product and marketing improvements, and building trust-based relationships that drive long-term loyalty. Ongoing collaboration with growth marketing ensures sustained campaign support and performance optimization.Drive Revenue Growth: Play a crucial role in proactively identifying and executing strategies to enhance revenue growth. This involves analyzing market trends, identifying new opportunities, and ensuring that each partner fully capitalizes on the potential of the Truemed platform.

Role overview Wise is looking for a Senior Customer Success Manager in Austin. This role focuses on improving the customer journey and strengthening client relationships. The position leads efforts to refine how customers engage with Wise’s platform, ensuring clients receive attentive, effective support. What you will do Lead projects aimed at optimizing the customer experience Work closely with teams across Wise to improve customer success metrics Build and maintain strong, lasting relationships with clients Support users as they interact with Wise’s platform

At Terminal, we envision the logistics yard as the final frontier in supply chain technology — a domain still reliant on outdated practices such as clipboards and radios. These yards are essential in managing the trucks, trailers, chassis, and containers that drive global trade. By harnessing yard-level data, we aim to enhance efficiency, sustainability, and scalability throughout the supply chain.We are developing the world’s first AI-driven Yard Operating System (YOS), a groundbreaking platform designed to digitize, automate, and streamline every activity in the yard. Utilizing our advanced Terminal Vision Engine alongside top-tier machine learning capabilities, we empower operators with real-time visibility, intelligence, and control, significantly reducing dwell times, eliminating hidden costs, and increasing throughput.This results in safer, smarter, and faster yards, presenting an opportunity to redefine a trillion-dollar industry from the ground up. Supported by leading investors and in partnership with prominent global logistics firms, we are not just addressing challenges but establishing the benchmark for the industry.Becoming a part of Terminal means joining a team that is transforming the landscape of modern logistics. If you are eager to make a substantial difference in how goods navigate the global supply chain, this is a chance to engage in meaningful work at a critical juncture of growth.We are seeking a dedicated and strategic Customer Success Manager (CSM) to act as the primary advocate and trusted advisor for our most important customers. As the inaugural hire for this role, you will have significant opportunities for advancement into leadership for the right candidate. Your contribution will be crucial in ensuring our clients achieve maximum adoption and return on investment with our platform, which is essential for establishing Terminal as the leading force in the industry.