Customer Experience Learning Experience Designer

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses interact with their customers. Trusted by over 50,000 companies worldwide, including industry giants like Netflix, RE/MAX, and Uber, Dialpad empowers organizations to forge stronger connections through real-time insights powered by AI. Discover more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team dedicated to our mission of ensuring customer and employee success. Every conversation counts, and we are enhancing each interaction with a platform that provides actionable insights and automation for our clients.We embrace continuous growth, allowing every team member to utilize cutting-edge AI to enhance our platform and their own professional skills. We seek individuals who exceed expectations and embody our core values: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Customer Experience Learning Experience Designer (LXD), you will be instrumental in crafting outstanding learning experiences that are vital to the success of our CX team and Dialpad University (DPU). Utilizing your industry expertise, you will oversee the implementation of the next phase of our Support team's New Hire Training program, our “Upskilling” initiatives, and tailored training solutions that bridge identified gaps while aligning with our organizational objectives. Additionally, you will manage course development within our customer-facing university, incorporating needs analysis, instructional design, evaluation frameworks, accessibility, and branding elements to create a cohesive learning journey for Dialpad’s educational programs. You will leverage our Learning Management System (Docebo) to monitor learner progress and comprehension, automating reports and notifications to keep stakeholders and learners informed.

Location: Austin (Domain), TX (In-office 4x per week)About the RoleKizen is on the lookout for a talented Senior Learning Experience Designer to develop and scale innovative learning programs that empower our partners, customers, and employees to fully leverage our platform. In this hands-on role, you will focus on executing excellence throughout the entire learning lifecycle.Your responsibilities will include collaborating with the Tech Docs/Learning Experience Lead to manage the design, development, and delivery of comprehensive learning programs, which encompass LMS administration, certification tracks, and Kizen Academy. You will be given strategic guidance from your lead and will have the autonomy to implement your vision, utilizing your expertise and independent judgment to create impactful learning experiences.This position is ideal for a dynamic learning designer who thrives in fast-paced environments, takes pride in building programs from the ground up, and is self-sufficient in their approach to achieving results.

Join ttecdigital as a Senior Customer Experience Consultant specializing in Conversational Design. In this pivotal role, you will leverage your expertise to enhance customer interactions through innovative conversational interfaces. You will collaborate with cross-functional teams to design, develop, and implement conversational strategies that significantly improve user engagement and satisfaction.This position requires a blend of creativity and analytical skills, as you will need to evaluate user feedback and data to refine and optimize conversational flows. If you are passionate about enhancing customer experiences and have a strong background in conversational design, we want to hear from you!

At Enviromedica, we are more than just a natural products company; we are a passionate team committed to promoting wellness with integrity and care. Located in vibrant North Austin, our modern, collaborative workspace is infused with natural light and energy, allowing each team member to play a vital role in our collective growth. Join us for an exciting opportunity to be part of an organization that truly values its people and customers.Position OverviewThe Customer Experience Specialist acts as a trusted intermediary between our customers and our brand, ensuring a seamless interaction across phone, email, and digital platforms. This position provides detailed product and service information, assists with order placement and fulfillment, and effectively resolves customer inquiries with accuracy, empathy, and efficiency. Beyond traditional support tasks, the Specialist also manages customer reviews, oversees service inquiries across eCommerce platforms, and collaborates closely with Sales, Fulfillment, and Operations to ensure the delivery of high-quality service.Exceptional Customer Experience Specialists are genuinely enthusiastic about assisting customers. They possess patience, empathy, and outstanding communication skills, enabling them to troubleshoot, research solutions, and advocate for the customer confidently. Success in this role requires adaptability, strong problem-solving abilities, and the capacity to manage multiple priorities while maintaining a professional and positive demeanor.Ultimately, this role is centered around building trust, fostering positive experiences, and ensuring that customers feel valued at every stage of their journey.

Role overview The Customer Experience Lead at truemed plays a key role in shaping every stage of client interaction. This position is based in either Los Angeles, CA or Austin, TX. The main focus is to raise client satisfaction and nurture lasting relationships with customers. What you will do Manage and guide a team dedicated to providing excellent service for truemed clients Evaluate customer feedback to spot trends and highlight opportunities for improvement Create actionable recommendations based on analysis of customer data Put new strategies in place to enhance the customer journey and deepen engagement Promote a culture centered on service and strong, ongoing client partnerships

Role overview ttecdigital is hiring a Customer Experience Management Consultant in Austin, TX. This position centers on helping organizations strengthen their customer relationships across various touchpoints. The consultant will play a key role in shaping customer journeys that foster satisfaction and long-term loyalty. What you will do Advise organizations on improving each stage of the customer experience Collaborate with cross-functional teams to design and put in place strategies for stronger customer engagement Share knowledge of industry best practices to guide operational improvements

We are seeking a talented and creative User Experience (UX) Developer to join our dynamic team in Austin, Texas. In this role, you'll have the opportunity to design and implement user-centered solutions that enhance the overall experience of our digital products. You will collaborate closely with product managers, designers, and developers to create intuitive interfaces that meet the needs of our users.The ideal candidate will have a strong understanding of user experience principles, proficiency in design tools, and a passion for creating engaging and effective user interfaces. Your contributions will directly impact our product's success and user satisfaction.

Urban Compass seeks a Workplace Experience Manager based in Austin. This position centers on creating a collaborative and productive office environment. The goal is to ensure the workspace feels both welcoming and efficient for everyone. Key responsibilities Work closely with various teams to implement workplace management practices that support collaboration and productivity Supervise daily office operations to maintain a smooth workflow Design and lead programs aimed at boosting employee engagement Focus on improving the overall in-office experience for staff

Join us at base-power as a Member Experience Intern, where you will have the opportunity to enhance our members' experiences and contribute to our mission of providing exceptional service. In this dynamic role, you will collaborate with various teams to gather insights and implement strategies that improve member satisfaction.

The User Experience Internship at Realtor.com is designed for master's level students interested in shaping how people buy, sell, and live in their homes. Based in Austin, Texas, this 11-week summer program in 2026 offers hands-on experience in the online real estate industry. Role overview Interns join a team focused on projects that have a direct impact on the company’s mission to simplify home decisions. The work provides a chance to gain practical skills and insight into the real estate marketplace while contributing to meaningful initiatives. Program highlights Work on projects that support Realtor.com’s mission and business goals Collaborate with professionals across technology, product, marketing, and other departments Participate in executive speaker sessions and team-led workshops for a deeper business perspective Receive mentorship from experienced team members and share your ideas Build relationships with peers and leaders while developing new skills What you will do Engage in real projects that align with the company’s mission Work with cross-functional teams Attend speaker series and workshops to broaden your understanding of the business

Join the industrious team as a Member Experience Associate in Austin, where you will be an essential part of our mission to create inspiring workspaces. You will be responsible for providing exceptional service and ensuring a welcoming environment for our members. Your role will involve engaging with clients, assisting with inquiries, and fostering a vibrant community within our workspace.

Join innergy1 as an Employee Experience Manager, where you will be at the forefront of enhancing our employee journey. In this pivotal role, you will design and implement strategies that foster a positive workplace culture and improve employee engagement. Your efforts will directly impact our team's experience and overall organizational success.

About Base PowerBase Power is at the forefront of revolutionizing the energy sector in America. We are committed to reshaping the backbone of modern civilization—electricity—by implementing an extensive network of distributed batteries. This innovative approach is designed to transform the current fragile and centralized electricity grid into a robust and sustainable system. Our team comprises engineers, operators, and creative thinkers dedicated to tackling some of today’s most intricate interdisciplinary challenges.About the RoleAs a key member of our Member Experience team, you will be instrumental in providing exceptional support and ensuring our customers receive a world-class experience. You will represent our brand’s voice and advocate for our customers, making sure that every interaction fosters trust, satisfaction, and delight. By proactively addressing customer needs and surpassing their expectations, you will not only enhance their success but also contribute to the growth and esteemed reputation of Base Power. This role offers a unique chance to gain practical experience in customer service, creative problem-solving, and effective communication, all while making a significant impact on our customers' lives and the future of our company.Key ResponsibilitiesEngage with customers through various communication channels such as phone, email, and text, delivering personalized experiences that leave a lasting impression.Identify and resolve customer issues related to Base Power's innovative products, ensuring smooth and satisfactory resolutions.Utilize tools to efficiently track, manage, and prioritize customer interactions, ensuring prompt attention to all concerns.Collaborate with engineering, marketing, and operations teams to refine processes, enhance the customer experience, and drive ongoing improvements.Act as the 'voice of the customer', gathering valuable feedback to influence the development of our products and services.Create and maintain comprehensive documentation, knowledge bases, and team resources to ensure consistent service delivery.Assist new customers during the onboarding process to ensure they fully understand and can utilize Base Power's products from the outset.

Role overview The Workplace Experience Associate at Orchard plays an important part in shaping a welcoming and productive environment for employees in Austin, Texas. This position centers on supporting day-to-day needs, fostering a positive atmosphere, and helping drive engagement within the team. What you will do Greet employees and visitors, making sure everyone feels comfortable and supported Respond to employee requests and address workplace needs as they come up Assist with engagement activities and initiatives that strengthen team culture Impact This role helps maintain a positive environment and supports employee well-being and productivity across Orchard's Austin office.

Veterinary Emergency Group (VEG) is dedicated to helping pet owners and their animals during urgent situations. Since 2014, VEG has focused on improving emergency veterinary care by rethinking traditional methods and offering continuous support to both clients and team members. With hospitals open around the clock throughout the United States, VEG aims to deliver attentive care for pets and a positive experience for everyone involved. VEG’s team works in open-concept hospitals and handles a variety of emergency cases, including those involving exotic animals. The company values a customer-first approach and encourages professional growth through mentorship and development opportunities. VEG holds a Great Place to Work® certification for 2025 and 2026. Role overview The Part-Time Customer Experience Coordinator in Austin, TX, plays a key part in shaping each client’s experience. This position centers on providing attentive service and clear communication before, during, and after visits. Coordinators act as the first point of contact, ensuring that customers and their pets feel supported throughout their time at VEG. What you will do Greet customers warmly and respond quickly, whether in person, by phone, or online. Handle all customer communications (calls, emails, texts), maintain accurate records, and direct urgent medical concerns to veterinary staff. Personalize each interaction and look for ways to meet customer needs creatively. Listen with empathy, address concerns promptly, and help prevent issues from escalating. Keep veterinary staff informed about customer needs for smooth service delivery. Provide confidential guidance on financial matters and end-of-life decisions with compassion. Process payments accurately and protect sensitive information. Follow up with customers to ensure their satisfaction and ongoing support.

Veterinary Emergency Group (VEG) operates 24/7 emergency hospitals across the country, with a mission to support pets and their owners during critical moments. Since its founding in 2014, VEG has focused on improving every aspect of the emergency veterinary experience for families, pets, and team members. The company is recognized as a Great Place to Work® for 2025 and 2026. Role overview The Customer Experience Coordinator position at VEG in Austin centers on delivering outstanding service throughout the customer journey. This role involves engaging with pet owners before, during, and after their visit, ensuring their experience is positive and supportive at every step. Coordinators are expected to bring energy, warmth, and professionalism to every interaction. What you will do Provide attentive, friendly service to pet owners and their animals from arrival through departure Engage with customers to address questions and concerns, helping them feel comfortable and informed Support a welcoming environment for both clients and team members Prioritize patient and customer satisfaction in every task Requirements Outgoing and personable communication style Professional demeanor in all customer interactions Dedication to delivering a high level of service and care This position offers the chance to work in an innovative, open-concept hospital setting, managing a variety of emergency cases, and supporting both pets and their families during important moments.

Join Everlywell as a Product Manager for our Experience Platform, where you will play a pivotal role in shaping the future of personalized healthcare solutions. You will collaborate with cross-functional teams to develop and enhance our digital products, ensuring they meet customer needs while driving business goals. Your insights and expertise will guide product strategy and roadmap, ultimately enhancing user experience and engagement.

As a Workplace Experience Coordinator at Red Panda Data, you will play a vital role in enhancing the overall workplace environment and ensuring a positive experience for all employees. You will be responsible for coordinating workplace activities, managing logistics for events, and implementing initiatives that promote a vibrant company culture.

At LightEdge Solutions, we are at the forefront of developing innovative IT solutions that will drive businesses forward over the next decade. Our unique blend of shared and private/dedicated platforms provides businesses with alternatives that enhance operational efficiency, bolster reliability, and significantly decrease costs.If you are driven by a passion for crafting impactful solutions through cutting-edge technology, enjoy tackling challenges with creative thinking, and seek a role where you can make a daily difference, then LightEdge offers a vibrant corporate culture founded on collaboration and individual accountability.The Client Experience Operations Manager plays a pivotal role in driving operational efficiencies to enhance productivity while supporting the entire customer lifecycle. This position empowers the Client Experience Manager (CX) team with refined processes, tools, and insights aimed at improving client retention, ensuring renewal readiness, and identifying expansion opportunities. By harmonizing the efforts of sales, client experience, product, and operations teams, this role guarantees a seamless transition from initial sales engagement to enduring client success.

Join base-power as a Member Experience Content Strategist where you will play a pivotal role in enhancing our member engagement through innovative content strategies. You will collaborate with cross-functional teams to develop compelling content that resonates with our audience and drives member satisfaction.