Technical Director of Product Success - CRM

Role overview The Technical Director of Product Success for CRM at ServiceNow plays a key role in Atlanta. This position focuses on ensuring that customers gain the most value from ServiceNow's CRM offerings. The director guides efforts to improve customer experiences and outcomes with these products. What you will do Lead projects and initiatives that help customers maximize value from CRM solutions Collaborate with teams throughout the company to enhance support strategies Develop and drive programs that boost customer satisfaction and encourage wider product adoption

Join PrizePicks, the fastest-growing sports company in North America, recognized by Inc. 5000. As the premier platform for Daily Fantasy Sports, we encompass a variety of leagues including the NFL, NBA, and popular Esports titles such as League of Legends and Counter-Strike. With a diverse team of over 550 employees, we foster an inclusive culture that celebrates individuals from all backgrounds, regardless of their sports enthusiasm. Are you ready to transform the DFS industry with us?As the Director of CRM Marketing at PrizePicks, you will take charge of the entire CRM function, driving activation, engagement, and retention through precise, data-driven messaging. This role involves defining the strategy, execution, and progression of CRM across critical owned channels, ensuring that every interaction with players is timely, relevant, and impactful.You will lead a high-performing CRM team and collaborate cross-functionally with Product, Analytics, Creative, Social, and Revenue Operations to create personalized experiences that influence player behavior and enhance lifetime value. This position emphasizes real-time, moment-based marketing, segmentation, and behavioral impact rather than traditional lifecycle stage management.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

About GotPhoto/fotograf.deAt GotPhoto, our mission is to revolutionize the photography industry through digital transformation.GotPhoto.com|fotograf.de offers a comprehensive workflow and e-commerce solution designed to streamline photographers' operations, enhancing efficiency from photo management to payment processing. Our user-friendly platform allows photographers to focus on what they love most - capturing moments!Since our inception in 2012, we have embraced an entrepreneurial spirit, leading to numerous success stories that validate our sustainable and profitable business model.Join our vibrant team of over 170 skilled professionals and contribute to empowering photographers as never before!

At NiCE Systems, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to winning. Our high standards propel us to achieve extraordinary results. If you share our passion and ambition, we invite you to explore an unparalleled career opportunity that will ignite your potential.What does the role entail?The Director of Global Partner Success – GSI/BPO oversees a global team of Partner Success Managers and Implementation Engineers focused on our Global System Integrator (GSI) and Business Process Outsourcing (BPO) partners. This pivotal role is instrumental in driving strategic success, ensuring a cohesive partner experience across the globe, and cultivating robust, trusted relationships with our large enterprise partners. The Director will serve as a senior advocate for partners and a cross-functional leader, collaborating with teams across regions to meet shared objectives and deliver exceptional results.Your Impact:Global Leadership & Team DevelopmentLead, mentor, and empower a global team of Partner Success Managers and Implementation Engineers dedicated to GSI and BPO partners.Set clear performance expectations, metrics for success, and scalable operational frameworks across regions.Encourage alignment, collaboration, and best practice sharing within a diverse, multinational team.Strategic Partner Success ManagementOversee strategic partner engagements to ensure adoption, expansion, and realization of long-term value.Guide the creation of global partner success strategies tailored to the specific needs and business models of GSI and BPO partners.Proactively identify challenges, eliminate obstacles, and guarantee consistent, high-quality support for partners worldwide.Senior Relationship ManagementBuild and enhance relationships with senior-level executives at key GSI and BPO client organizations.Present strategic updates, partner success metrics, and impactful recommendations to executives, fostering clarity and informed decision-making.Act as a trusted advisor in executive business reviews and critical strategic initiatives.Represent the Partner Success function in global forums and partner planning discussions.

Role overview ProCare Solutions seeks a Director of Product Operations based in either Denver, CO or Atlanta, GA. This leadership position centers on refining how product management teams work and enhancing the delivery of products. The role requires a strategic mindset and the ability to recognize opportunities for more efficient workflows throughout the product lifecycle. What you will do Lead product operations and support ongoing product management initiatives Coordinate closely with teams across the company to ensure smooth product launches Champion improvements that increase the success of products after launch Find and implement new ways to make operations more efficient

At NiCE Systems, we believe in pushing boundaries and redefining possibilities. We are driven by ambition, innovation, and a desire to achieve excellence. If you share our passion for success, we invite you to explore a fulfilling career opportunity that will ignite your potential.What does the role involve?As a vital member of our Customer Success team, you will collaborate with enterprise clients to ensure they extract significant business value from their investment in our Proactive AI Agent. This position is perfect for individuals who possess robust data analysis abilities coupled with extensive customer-facing experience, and who are eager to take charge of outcomes across complex, strategic client accounts.How will you contribute to our success?Manage a portfolio of enterprise and strategic clients, ensuring the full realization of contract value and proactively addressing renewal risks.Conduct thorough analyses of customer journeys and operational data to pinpoint trends, risks, and opportunities for improvement.Transform data into actionable insights and recommendations suitable for executive-level presentations.Develop and maintain customer success plans that align with business objectives and key performance indicators (KPIs).Collaborate with clients to define, prioritize, and enhance AI-driven customer journeys that yield measurable benefits.Collect and document customer business and technical requirements, creating tailored technical specification documents to guide implementation and delivery.Design and refine customer journeys utilizing GenAI capabilities, including outlining use cases, guidelines, escalation procedures, and success criteria, reflected in technical specifications.Lead quarterly business reviews, showcasing performance metrics, insights, and actionable next steps.Facilitate cross-functional collaboration among Professional Services, Product, and Sales teams.Support renewal and expansion discussions with data-driven business cases.Act as a trusted advisor to senior stakeholders, blending strategic counsel with executional support.

Join PrizePicks, the fastest-growing sports company in North America as recognized by Inc. 5000. As the premier platform for Daily Fantasy Sports, we proudly cover a wide range of sports leagues, including the NFL, NBA, and Esports titles such as League of Legends and Counter-Strike. With a diverse team of over 550 employees, we foster an inclusive culture that welcomes individuals from all backgrounds, regardless of their sports fandom level. Are you ready to help reshape the DFS industry with us?Your Responsibilities:Lead Core Strategy Development: You will be responsible for the long-term vision and strategic roadmap for the core of PrizePicks, overseeing the entire player journey from Acquisition and Account Management to Payments, Compliance, and Responsible Gaming initiatives.Executive Communication & Leadership: As a senior leader, you will present product health, roadmap updates, and strategic pivots to the executive team and stakeholders, driving strategy across the board.Develop and Guide a High-Performing Team: Your role extends beyond product management; you will build and mentor a team of exceptional Product Managers, promoting a culture of excellence and professional growth.Manage Complex Stakeholder Relationships: Acting as the primary liaison between the Core Product team and vital business functions, you will work closely with Marketing, Analytics, Fraud, Compliance, and Legal to ensure alignment and success.

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. As explorers, we tackle society's most pressing safety and justice challenges with our suite of devices and cloud-based software. We believe collaboration is key; we nurture open communication and embrace diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you'll take ownership and drive meaningful change. Experience continuous personal growth while contributing to a mission that truly matters at a company where your contributions are valued.Your ImpactAs the Director of Technical Support, you will play a pivotal role in scaling and enhancing our Tier 1 Technical Support team to cater to a rapidly expanding global customer base. You will outline the strategic vision, organizational structure, and operational framework necessary to provide consistent, high-quality support at scale.In this capacity, you will lead through leaders, foster operational excellence, and innovate the use of AI and automation to revolutionize support delivery. You will collaborate with Product, Engineering, Sales, and Customer Success teams to ensure a seamless, customer-focused experience while cultivating a high-performing, future-ready organization.What You’ll DoLocation: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZReports to: Sr. Director, Global SupportDirect Reports: 15, including 1-2 Team LeadsOperations Leadership:Guide and mentor technical support leaders and their teams, offering strategic direction, coaching, and organizational insight.Enhance functional KPI performance in alignment with departmental and corporate objectives.Ensure escalations are resolved effectively, which may involve coordination with other departments such as sales, customer success, and accounting.Analyze, manage, and implement performance metrics, scorecards, and reporting to evaluate team and individual performance.Quality Assurance, Training, and Process Improvement:Examine top issues and trends from Salesforce, JIRA, and other systems to pinpoint improvement and training opportunities.Partner with the training team and senior department leadership to develop QA and training strategies that ensure program effectiveness.Identify areas for improvement and spearhead process optimization initiatives to enhance efficiency and customer satisfaction.

Role Overview rainforest-pay is hiring a Technical Product Owner for the Risk Team, based at our Atlanta headquarters. This role focuses on building and improving risk management solutions for our financial technology products. What You Will Do Work with engineering, compliance, and business teams to develop risk management features that address real-world needs. Guide products from initial concept through launch, ensuring alignment with regulatory requirements and market expectations. Translate technical details into clear, actionable plans for both technical and non-technical stakeholders. Support the full product lifecycle, from ideation to release, with a focus on quality and compliance. Who Will Succeed Experience in product management or ownership, especially in financial technology or risk management. Comfort working with technical teams and understanding complex systems. Strong communication skills for cross-functional collaboration. Ability to balance innovation with regulatory and business needs. This position offers the chance to help shape the future of risk management at rainforest-pay, working on solutions that matter in the fintech sector.

We are seeking an experienced and visionary Director of Product Strategy for Sales Engagement to lead our product strategy initiatives at Outreach. In this pivotal role, you will be responsible for defining and executing the product roadmap that aligns with our sales engagement goals. You will collaborate closely with cross-functional teams to identify market opportunities, drive product innovation, and enhance the overall customer experience.Your leadership will be crucial in shaping product direction and ensuring our sales engagement solutions remain at the forefront of industry standards. If you're passionate about leveraging technology to improve sales processes and outcomes, we would love to hear from you!

Are you the key player who connects the dots between "business objectives" and "database migrations"? Do you envision user stories and wake up eager to tackle technical debt? Do you understand that the approach is as critical as the end goal? Are you passionate about how technology can shape the future of education? If so, leave behind the daily grind and step into a dynamic role within our fast-paced ed-tech engineering team as Turnitin’s inaugural Senior Technical Product Owner (TPO)!The Engineering Plan team oversees the planning and creation of our products, and we are seeking an experienced TPO to act as the technical conscience and execution leader for a flagship product spanning multiple engineering teams. This role transcends mere queue management; it’s about steering the technical roadmap to ensure our product aligns with customer requirements and remains robust for years to come. You will collaborate closely with various teams across Product and Engineering, spanning different time zones and countries, to guarantee that technical execution stays on course. Turnitin champions a balanced work-life dynamic by offering a fully remote work environment; we prioritize our commitment to delivering for our customers over the hours spent working.Your Mission: Technical Strategy & ExecutionYou will serve as the essential link, the glue, and the primary communicator among our cross-functional teams.Technical Expertise & Strategy (The Architect's Mind)System Mastery: Gain deep knowledge of the technical aspects of your assigned domain, including system architecture, service mesh, and infrastructure components. You will contribute to the technical strategy and roadmap, ensuring that technical decisions support long-term product viability.Technical Health Advocate: Collaborate directly with Engineering Leaders to balance the delivery of new features with the vital tasks of system maintenance, security, and performance optimization. You will be the voice championing proactive technical health.Process Expert: Evaluate existing engineering workflows, pinpointing bottlenecks and recommending enhancements to streamline the planning and creation phases of our delivery pipeline.Collaboration & Alignment (The Diplomat's Touch)Product Interpretation: Partner with multiple Product Managers, each overseeing a business feature roadmap, to translate their unified strategic vision (e.g., "Narrative: We must launch Feature X") into quantifiable, outcome-driven technical epics.Inter-Roadmap Conflict Mediator: Proactively identify and resolve conflicts or resource contention that arise from competing demands across various Product Managers' feature roadmaps.Scope Advisor: Guide PMs on scope trade-offs and technical feasibility, utilizing data on team capacity, system dependencies, and risks to facilitate challenging prioritization discussions.

THE POSITIONJoin our dynamic team at FanDuel as we look for a Senior Director of Product, Discovery & Engagement to lead our innovative initiatives within the Sportsbook sector. This pivotal role will be responsible for shaping and executing product strategy across various domains, ensuring alignment with both the Business Unit and FanDuel’s overarching goals while balancing immediate needs with long-term visionary projects.As a Senior Director, you will be more than a manager; you will be a portfolio owner and strategic visionary. You will guide multiple product teams, make critical investment decisions across diverse initiatives, and ensure that customer insights, market trends, and technological factors are seamlessly integrated into our roadmaps and execution plans.Your leadership will resonate throughout the Product, Technology, Commercial, and Executive teams as you clearly communicate product strategies, assess risks, and promote innovative solutions. This role demands exceptional judgment, a systems-thinking approach, and the ability to enhance product excellence through the contributions of others.Success in this role will be measured by your ability to create clarity in ambiguous situations, unify teams around a shared vision, and ensure that FanDuel consistently delivers unique, customer-focused experiences at scale—today and into the future.

At NiCE, we embrace challenges without limits. Our ambition drives us to be game changers, and we always play to win. We set the highest standards and consistently exceed them. If you're passionate about pushing boundaries, we offer a career opportunity that will ignite your potential.Are you skilled at crafting strategies and visions that transform a diverse product portfolio into a seamless operation? If so, NiCE is the right environment for you.The Director of Product Management will spearhead the strategy, vision, and execution for the CXone platform, which serves as the foundational service that enhances application teams' time to market. As the contact center sector experiences a groundbreaking transformation through AI and automation, this leader will prioritize, develop, and deliver AI-native capabilities across the platform. Leading a team of Product Managers, you will oversee the platform roadmap, foster cross-functional alignment, and ensure the platform evolves to adapt to a rapidly changing AI landscape.A Typical Day Might Include:Defining and driving the platform strategy and AI enablement roadmap — including AI-aware extensions to shared services such as the API facade, security and compliance, telemetry, tenant management, and billing framework — to expedite application teams' time to market for AI-powered features.

Location: This hybrid role is based in Atlanta, GA. Candidates should preferably live in the Atlanta or Georgia area and expect to visit clients 2-3 times per week. About CI&T CI&T delivers technology transformation by combining human expertise with advanced AI. With a global team of over 8,000 professionals and more than 1,000 client partnerships over three decades, artificial intelligence is central to our work and solutions. Role Overview The CPG Product Strategy Director leads product transformation for Consumer Packaged Goods clients, focusing on AI-driven solutions that create measurable business value. This position bridges business vision and technical execution, guiding the development of new products and features for a global CPG client base. What You Will Do Act as a trusted advisor to a major global CPG client, using deep industry knowledge to shape product visions and strategic roadmaps. Collaborate with senior client stakeholders to identify needs and define solutions that improve business performance and customer experience. Promote a product-led, AI-driven approach within CI&T and client teams, embedding this mindset across projects and teams. Strengthen strategic relationships, laying the groundwork for ongoing collaboration and new business opportunities. Focus on areas such as supply chain management, B2B channels, data sharing, demand forecasting, distribution strategies, and marketing. Who We’re Looking For Extensive experience as a business executive in the Consumer Packaged Goods sector. Background in technology, digital, and AI initiatives within CPG. Experience working with large CPG brands and a strong grasp of industry challenges and opportunities. Ability to build and maintain trusted relationships with senior stakeholders. Comfortable working in a hybrid model with frequent client site visits in Atlanta/Georgia.

As the Director of Technical Software Project Management, you will play a pivotal role in leading and overseeing all software-related project initiatives within Kuecker Pulse Integration's (KPI) diverse portfolio of supply chain and warehouse automation projects. This position is integral in bridging the gap between software development, systems integration, controls engineering, and client operations, ensuring the successful implementation of KPI's intelligent warehouse software solutions, including Warehouse Management Systems (WMS), Warehouse Execution Systems (WES), and Warehouse Control Systems (WCS).Strategic LeadershipDefine and implement a comprehensive software project management strategy aligned with KPI's growth objectives and client commitments.Establish and enhance project management methodologies, standards, and best practices across all technical software initiatives.Work closely with KPI's executive leadership to prioritize project portfolios and effectively allocate resources across multiple client engagements.Contribute to KPI's technology-agnostic approach by assessing and recommending optimal software solutions to meet client needs.Project Oversight & DeliveryManage the complete lifecycle of technical software projects, from requirements gathering and design through development, testing, deployment, and post-go-live support.Handle multiple concurrent projects involving WMS, WES, WCS, SCADA, PLC integration, and robotics and automation technologies such as AutoStore and Geek+.Ensure all projects adhere to quality standards, meet client expectations, and fulfill contractual obligations.Identify and mitigate risks associated with projects, resolving obstacles and escalating issues as necessary.Collaborate closely with KPI's systems integration and consulting teams to align software deliverables with broader facility design and automation strategies.Team Management & DevelopmentLead, mentor, and develop a team of technical project managers and coordinators.Cultivate a culture of accountability, continuous improvement, and technical excellence that reflects KPI Solutions' core values.Conduct performance evaluations, establish professional development goals, and facilitate career advancement opportunities within the team.Attract and retain top talent in a competitive market for technical project management professionals.Cross-Functional CollaborationAct as the primary liaison among software engineering, systems integration, controls engineering, sales, and client stakeholders.Collaborate with KPI's solutions team to develop customized software solutions that address specific client challenges.

Join our dynamic team at Sonsoft Inc. as an Oracle EBS CRM Consultant. This full-time position is perfect for motivated individuals looking to leverage their skills in a robust ERP environment. You will play a crucial role in managing CRM functionalities within Oracle EBS, ensuring client satisfaction and effective deployment of solutions.

AeroVect develops autonomous technology for ground handling, aiming to transform how airlines and service providers manage airport operations. The company partners with major airlines and ground handling firms worldwide, with support from leading venture capital investors in aviation and autonomy. More details about AeroVect can be found at www.aerovect.com. Role overview The Senior Technical Product Manager for Fleet Operations shapes the direction and execution of AeroVect’s Autonomous Ground Support Equipment (AGSE) vehicles. This role centers on building and scaling remote assistance frameworks, dispatch systems, and fleet monitoring tools that enable reliable AGSE operations across multiple airports. This position blends technical product management with user-focused thinking and strong communication. The Product Manager gathers input from airline and airport clients, as well as internal operators, to develop a prioritized product roadmap. Turning user needs into high-level system designs and actionable specifications for engineering teams is a core responsibility. Collaboration with UX, infrastructure, autonomy, and operations teams is essential to deliver products that are both intuitive and dependable. Key responsibilities Set and manage the Fleet Operations product strategy and roadmap Own a comprehensive roadmap for remote assistance, dispatch, and fleet management systems. Act as the customer advocate by collecting and analyzing feedback from airline and airport clients and internal stakeholders to guide priorities. Define phased product milestones that deliver value, using analytics to support ongoing, data-driven development. Lead technical implementation for real-time and infrastructure-focused systems Collaborate with Systems Engineering to break down product requirements into system specifications, test plans, and clear acceptance criteria. Join system design discussions with infrastructure teams to align technical frameworks with product goals and operational needs. Coordinate with Program Management to support smooth project execution. Location Atlanta - Hybrid

Join CapTech's dynamic Customer Experience (CX) team as an Associate UX Director / Lead Product Designer. We are seeking a talented professional with a proven history of crafting sophisticated digital brand experiences that are not only intuitive and impactful but also accessible to all users.In this leadership role, you will drive user behavior and strengthen brand-customer relationships by delivering elegant and engaging digital products and services. You will collaborate closely with project managers, user researchers, UX/UI designers, content strategists, and developers to create comprehensive end-to-end digital experiences that resonate with users.While your primary focus will be hands-on client delivery, you will also have the opportunity to lead engagement teams and mentor junior designers. Your strong management and leadership skills will be pivotal in nurturing client relationships, driving account growth, and inspiring the next generation of design leaders within our practice.This opportunity is perfect for you if:You possess a deep understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.You are a strategic thinker capable of translating business objectives and user needs into innovative design solutions.You bring exceptional creative insight and dedication, managing projects from initial research through to implementation in partnership with multidisciplinary teams and clients.You actively seek the best ideas from all sources and present them confidently to clients while maintaining a servant leadership approach.You thrive in tackling enterprise-scale challenges, inspiring and leading teams of researchers and designers to create engaging, multi-channel digital solutions.You excel as a leader, consistently driving client growth and delivering high-quality results independently in a fast-paced environment.Key Responsibilities:Lead the development of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes adhering to best practices in interaction design and usability.Manage the project team, fostering the growth of junior creatives and enhancing the overall quality of client deliverables.Effectively present design concepts and rationale to clients and internal teams in a clear and convincing manner.Create concise and informative presentations that clearly communicate the rationale behind your design decisions.Provide insightful and constructive feedback on design aspects such as interactions, information architecture, content, layout, and alignment with brand goals.Conduct competitive assessments and offer innovative alternatives, while researching and staying abreast of current design and technology trends.

Join our dynamic team at Sonsoft Inc. as an Oracle EBS CRM Consultant. We are looking for an enthusiastic and driven individual who is eager to apply their skills in a supportive and innovative environment. This full-time position offers an opportunity to work with cutting-edge technology and contribute to exciting projects that drive our clients' success.