About the job
Overview
Shift4 (NYSE: FOUR) is revolutionizing commerce by streamlining complex payment ecosystems globally. As a frontrunner in commerce-enabling technology, Shift4 facilitates billions of transactions each year for countless businesses across diverse industries. Discover more at www.shift4.com.
Position Summary
The Residuals & Bonus Manager is responsible for overseeing the calculation, reconciliation, distribution, and reporting of all residual payments, bonuses, incentives, and commission structures tied to merchant accounts and sales partners. This role is crucial in ensuring accuracy, compliance, and transparency in financial payouts while supporting sales channels, ISO partners, agents, and internal stakeholders.
Key Responsibilities
Residuals Management
- Validate monthly residual payouts for ISOs, sales agents, referral partners, and internal stakeholders.
- Reconcile processor statements with internal systems to ensure precision.
- Assess merchant processing data, interchange fees, buy rates, markups, and revenue splits.
- Audit merchant accounts for rate changes, billing discrepancies, and adjustments.
- Maintain and update residual structures, split agreements, and partner contracts.
- Manage chargebacks, fees, and pass-through costs affecting monthly residual earnings.
Bonus & Incentive Programs
- Administer monthly, quarterly, and annual bonuses and performance-driven incentives.
- Collaborate with Sales Leadership to enhance compensation structures and bonus models.
- Monitor and validate activity-based incentives (new accounts, volume milestones, portfolio growth, etc.).
- Quickly identify and resolve any discrepancies related to bonuses or commissions.

