PagerDuty (NYSE: PD) stands at the forefront of Digital Operations Management. In our fast-paced digital landscape, organizations of all sizes depend on PagerDuty to deliver seamless digital experiences to their customers consistently. Our platform empowers teams to swiftly identify issues and opportunities in real-time, coordinating the right resources to resolve problems more quickly and mitigate future risks. Over 13,000 organizations, including 60 from the Fortune 100 list, trust PagerDuty for their Digital Transformation, Cloud Migration, and DevOps Modernization needs. Noteworthy clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many others. We are rapidly enhancing our platform with AI/ML and Automation capabilities, increasing our integration across Development, IT, Customer Service, Security, and various teams throughout organizations.We are excited to invite a Principal Product Designer to join our diverse and customer-centric team! In this pivotal role, you will lead the design strategy for our AI and Automation initiatives within the UX team, collaborating closely with senior leadership, product management, engineering, and data science teams. Your mission will be to establish the vision and execution for user experiences related to AI agents, automation workflows, and intelligent insights in the PagerDuty Operations Cloud, ensuring that our AI features are intuitive, reliable, and transformative for technical operations teams. This is a unique chance to shape the future of AI-driven operations at scale, influencing how thousands of organizations utilize autonomous agents and intelligent automation to prevent incidents, expedite resolutions, and enhance operational resilience. The ideal candidate will possess extensive expertise in AI/ML product design, a proven track record of leading design for complex technical products, and a passion for making advanced technology accessible and valuable to users.This role requires the selected candidate to work from our Atlanta office 2 days a week to foster collaboration and thrive as a member of the PagerDuty team!
Mar 5, 2026