Principal Customer Success Manager

Join our dynamic team at Fullstory! This hybrid role requires in-office attendance just one day per week at our Atlanta office. Candidates must live within a commutable distance to be considered.As a Principal Customer Success Manager on our Strategic team, you will serve as a trusted advisor to our most valued clients, empowering them to maximize the benefits of the Fullstory product suite. Your role will involve offering strategic insights and product enablement, while also driving the adoption of existing tools, troubleshooting challenges, proactively managing risk, and uncovering new growth opportunities within your portfolio. You will report directly to the Director of Strategic Customer Success.As a Customer Success Manager (CSM), you will become a power user of the Fullstory platform, utilizing your expertise to assist clients in achieving their core business objectives. You’ll engage consistently with a select group of specialized accounts, delivering superior, value-driven service. Collaboration with our Sales team will be crucial to enhance client retention and growth, while you will also work closely with Fullstory’s Product and Marketing teams, influencing decisions on platform features and positioning.In your typical day, you will:Manage the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts, focusing on retention and growth.Ensure that Fullstory’s most strategic customers derive maximum value from their investment, utilizing key features that align with their business objectives, and documenting the value and ROI achieved.Forecast risks and maintain a strong customer renewal and growth rate in collaboration with the Account Executive team.Partner with various internal teams (Sales, Marketing, Product, and executive leadership) to create and implement success plans that align stakeholders on growth strategies and risk management.Prepare and deliver Executive Business Reviews, presentations, and strategic consultations to align on goals, priorities, opportunities for growth, and overall vision for optimal adoption of the Fullstory platform.Act as a domain and product expert during customer interactions, industry events, and within both customer-facing and internal communities.Advocate for customer product feature priorities within Fullstory, collaborating with the product team to drive enhancements.

Join Our Customer Success Team at TractianAt Tractian, our Customer Success team is pivotal to driving renewals and expansion, playing a key role in maximizing lifetime value, retention, and growth within our diverse global customer base. By cultivating strong relationships with industry giants such as Hyundai, Bosch, and Kraft Heinz, we empower our Enterprise clients to realize exceptional success through our innovative solutions. As leaders in industrial technology, we pride ourselves on delivering immediate ROI, fostering long-term partnerships, and achieving world-class net revenue retention. Every team member at Tractian is encouraged to make a substantial impact, recognized for their excellence, and supported in generating lasting value for our customers.Key ResponsibilitiesAs a Customer Success Manager at Tractian, you will oversee customer projects in the manufacturing maintenance sector. You will be instrumental in ensuring customer satisfaction and fostering expansion by promoting operational excellence and enhancing reliability programs.

Join Xplor Technologies as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our leading solutions. In this dynamic position, you will manage client relationships, drive product adoption, and provide strategic guidance to enhance customer satisfaction and retention.Your responsibilities will include onboarding new clients, conducting regular check-ins to understand their needs, and proactively addressing any challenges they face. You will collaborate closely with our product and support teams to ensure that customer feedback is integrated into our service offerings.

Xplor Technologies is hiring a Customer Success Manager based in Atlanta. This role centers on supporting clients and helping them achieve their goals with Xplor’s solutions. The Customer Success Manager builds relationships, learns what each client needs, and adapts support to fit each situation. Key responsibilities Develop and maintain strong client relationships Understand client objectives and challenges Provide guidance so clients can make the most of Xplor’s products Focus on increasing customer satisfaction and retention What we look for Clear communication and a focus on clients Problem-solving ability Interest in helping clients succeed and grow This position plays an important role in customer retention and growth at Xplor Technologies.

Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.

Join Xplor Technologies as a Customer Success Manager in Atlanta, where you will play a crucial role in ensuring our clients derive maximum value from our services. As a part of our Account Management team, you will foster strong relationships with customers, guiding them through our offerings and helping them achieve their business goals.Your responsibilities will include onboarding new clients, providing training sessions, and proactively addressing any concerns to enhance customer satisfaction. Your insights will also be vital in shaping our product offerings based on customer feedback.

Title: Customer Success ManagerLocation: Vinings, GA (Hybrid, 2-3 days Per Week)Compensation: OTE of $120,000 (Base Salary of $90,000 + Target Incentives of $30,000)Reporting to: Head of Sales & SuccessThis is a unique opportunity to shape the customer success function at a mission-driven organization experiencing rapid growth. As our Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their objectives, fostering long-term partnerships, and driving platform adoption.NPHire is addressing a crucial need within the healthcare sector. In just nine months, we have successfully connected over 7,000 active candidates with more than 55 employers—from private clinics to national healthcare systems. We are looking for a dedicated individual who can not only address client inquiries but also build a robust retention strategy that anticipates client needs and supports their growth.As a Customer Success Manager, your role will extend beyond simple account management. You will design the post-sale customer journey, utilizing client feedback to influence our product's future direction. If you are eager to learn how to build a loyal customer base, create processes from the ground up, and embark on a career-launching opportunity, this is your moment.Your Mission, Should You Choose to Accept It:Your mission is to ensure that every NPHire employer meets their hiring goals, making our platform an essential tool in their recruitment process. You will act as the go-to resource for our clients, transforming new sign-ups into enthusiastic advocates and loyal users. You will oversee the client lifecycle post-sale, linking client health to company growth and contributing to our overall vision.What You'll Own & Achieve:1 - Exceptional Onboarding & Activation--> Lead strategic kick-off calls, platform walkthroughs, and training sessions that equip clients for immediate success.--> Facilitate the activation process for new accounts, ensuring that every employer posts their first job and realizes value within the first 30 days.--> Monitor onboarding success, ensuring new clients feel engaged and supported from day one.2 - Proactive Account Management & Growth--> Serve as a trusted advisor, proactively managing account health, identifying churn risks, and implementing strategies to maintain client success.--> Guide employers on optimizing job visibility and candidate flow, maximizing their success with our platform.

Join our dynamic team at relex as a Customer Success Manager specializing in Supply Chain SaaS solutions. In this role, you will be pivotal in ensuring our customers achieve their business objectives by leveraging our innovative software. You will be responsible for onboarding clients, providing ongoing support, and driving customer satisfaction through effective relationship management.As a Customer Success Manager, you will collaborate closely with cross-functional teams to enhance the customer experience and identify opportunities for product improvement. Your insights will play a crucial role in shaping our service offerings and ensuring our customers' success.

At NiCE Systems, we believe in pushing boundaries and redefining possibilities. We are driven by ambition, innovation, and a desire to achieve excellence. If you share our passion for success, we invite you to explore a fulfilling career opportunity that will ignite your potential.What does the role involve?As a vital member of our Customer Success team, you will collaborate with enterprise clients to ensure they extract significant business value from their investment in our Proactive AI Agent. This position is perfect for individuals who possess robust data analysis abilities coupled with extensive customer-facing experience, and who are eager to take charge of outcomes across complex, strategic client accounts.How will you contribute to our success?Manage a portfolio of enterprise and strategic clients, ensuring the full realization of contract value and proactively addressing renewal risks.Conduct thorough analyses of customer journeys and operational data to pinpoint trends, risks, and opportunities for improvement.Transform data into actionable insights and recommendations suitable for executive-level presentations.Develop and maintain customer success plans that align with business objectives and key performance indicators (KPIs).Collaborate with clients to define, prioritize, and enhance AI-driven customer journeys that yield measurable benefits.Collect and document customer business and technical requirements, creating tailored technical specification documents to guide implementation and delivery.Design and refine customer journeys utilizing GenAI capabilities, including outlining use cases, guidelines, escalation procedures, and success criteria, reflected in technical specifications.Lead quarterly business reviews, showcasing performance metrics, insights, and actionable next steps.Facilitate cross-functional collaboration among Professional Services, Product, and Sales teams.Support renewal and expansion discussions with data-driven business cases.Act as a trusted advisor to senior stakeholders, blending strategic counsel with executional support.

At Upgrade, we empower customers to take control of their financial journey with innovative and affordable financial solutions. Since our inception in 2017, we have successfully assisted over 7.5 million individuals in accessing more than $42 billion in consumer credit. Our unwavering commitment to enhancing our customers' financial well-being drives us to create products that increase their financial capacity and support them in achieving a brighter fiscal future. Supported by leading technology investors, we are proud to have reached a valuation of $7.3 billion.Recognized for our collaborative and inclusive workplace culture, Upgrade has earned accolades such as one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, and America’s Greatest Workplaces by Newsweek, among others. We invite passionate individuals to join our team in designing and delivering innovative products that contribute to a more prosperous financial future for millions. About the Role:As a Contractor Success Manager, you will be integral to expanding our sales team across North America. This team is tasked with attracting new merchants and contractors to provide payment solutions to their customers through Upgrade. You will oversee the productivity and revenue growth of a designated portfolio of Upgrade’s partners, guiding our merchant and contractor partners in achieving their business objectives.What You’ll Do:

As a Senior Client Success Manager at greenirony, you will play a pivotal role in fostering strong client relationships and ensuring exceptional engagement. Your expertise will guide our clients through their journey, maximizing their experience with our services.Key responsibilities include managing client expectations, understanding their needs, and proactively addressing any challenges they may face. You'll collaborate with cross-functional teams to deliver innovative solutions that drive client satisfaction and retention.

Euronet is a global leader in payment processing, providing essential connections between our partners—financial institutions, retailers, and service providers—and their end consumers worldwide.As a Customer Success Manager, you will be instrumental in driving technology, payment solutions, and partnership expansion. This position arises in the wake of Euronet's acquisition of CoreCard, presenting a unique chance to influence the future of card issuing and payment innovation while collaborating with a renowned payments powerhouse.Your role will involve close partnerships with both existing and prospective clients, guiding them from initial engagement through onboarding, implementation, launch, and sustained growth. As a trusted advisor, you will empower customers to fully utilize CoreCard’s platform and Euronet’s extensive ecosystem to successfully scale their card programs.This position requires excellent collaboration across various teams—product, engineering, project management, compliance, legal, delivery, and business development—to ensure an exceptional and impactful customer experience. The ideal candidate thrives in a dynamic environment, possesses strong organizational and communication skills, and enjoys tackling complex challenges that yield significant business impact. Note that this is an in-office position based in Atlanta, GA.

As a Principal Account Manager at Veracode, you will play a pivotal role in driving customer success and ensuring long-term partnerships. Your expertise in managing key accounts will enable you to effectively understand clients' needs and deliver exceptional value. You will be responsible for strategizing growth plans and executing solutions that align with our clients' objectives.Join us in our mission to transform application security and work with a dynamic team committed to innovation and excellence.

At Varicent, we are not merely transforming the Sales Performance Management (SPM) industry—we are pioneering a new era in how organizations drive revenue success. Our innovative SaaS solutions equip revenue leaders worldwide to devise smarter go-to-market strategies, enhance seller performance, and tap into previously uncharted potential. Varicent proudly leads the market, recognized as a frontrunner in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse array of global industry leaders, including T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker, and many more. Here’s why you will excel at Varicent:Innovate with Purpose: Create impactful solutions for customers around the globe.Join Excellence: Collaborate within a diverse and innovative team.Shape the Future: Take a lead role in redefining revenue optimization.Grow Together: Unlock your potential in a supportive environment.Join us at Varicent—where your talent and ambition intersect with unlimited opportunities for success! We are seeking a Vice President of Customer Success to oversee our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments within the Americas and EMEA.This is a high-impact leadership role that...

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

About GotPhoto/fotograf.deAt GotPhoto, our mission is to revolutionize the photography industry through digital transformation.GotPhoto.com|fotograf.de offers a comprehensive workflow and e-commerce solution designed to streamline photographers' operations, enhancing efficiency from photo management to payment processing. Our user-friendly platform allows photographers to focus on what they love most - capturing moments!Since our inception in 2012, we have embraced an entrepreneurial spirit, leading to numerous success stories that validate our sustainable and profitable business model.Join our vibrant team of over 170 skilled professionals and contribute to empowering photographers as never before!

Xometry (NASDAQ: XMTR) is at the cutting edge of digital manufacturing, bridging the gap between innovative thinkers and the manufacturers capable of transforming their visions into reality. Our digital marketplace equips manufacturers with essential resources to scale their operations, while facilitating seamless access to global manufacturing capacity for buyers at Fortune 1000 companies.We are looking for driven Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this role, you will be integrated into our key accounts, serving as a vital extension of their engineering teams. This position combines customer interaction, technical proficiency, and operational execution. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and ensure exceptional customer satisfaction.This is a remarkable chance to be part of a vibrant and expanding organization that is leading the way in digital manufacturing. If you are a motivated Mechanical Engineer with a commitment to customer success and a desire to make a substantial impact, we encourage you to apply.

We are seeking a highly motivated and experienced Senior Client Success Manager to join our dynamic team at Rithumliboard. In this role, you will be instrumental in driving client satisfaction and retention for our strategic accounts. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure they derive maximum value from our services.The ideal candidate will have a proven track record in client management, excellent communication skills, and the ability to build strong relationships with stakeholders. If you are passionate about client success and want to make an impact in a growing organization, we would love to hear from you!

Role Overview FanDuel is seeking a Principal Software Engineer to join the Atlanta engineering team. This role shapes technical direction and influences both immediate and long-term decisions across an engineering vertical. The Principal Software Engineer partners with senior engineers and executives to solve complex, often ambiguous challenges, translating technical strategies into practical business outcomes. What You Will Do Own the architecture and technical strategy for a designated engineering vertical, ensuring alignment among team members. Lead major technical initiatives, balancing long-term vision with current priorities. Drive operational excellence by addressing difficult technical problems as they arise. Stay informed about industry standards, emerging trends, and new technologies. Apply expertise in Artificial Intelligence, with a history of integrating AI solutions into projects. Write clear, maintainable code that simplifies complex systems and upholds high code quality. Mentor engineers, supporting their professional growth and development. Take on additional responsibilities as assigned, adapting to evolving business needs. Collaboration and Leadership This position requires regular collaboration with senior engineers and executives. The Principal Software Engineer helps guide decisions on programming languages, system architecture, and engineering processes, actively shaping FanDuel’s technical landscape rather than following established patterns.

Unlock your potential by joining a leading performance-oriented advertising company, recognized as a Great Place to Work® Certified employer! We are on the lookout for a dynamic, analytical, and meticulous Content Success Associate to become an integral part of our Global Content Review Team. In this pivotal role, you will collaborate closely with our advertisers and their Account Managers, operating at the crossroads of policy, performance, and creative strategy. Your responsibilities will extend beyond merely addressing issues; you will actively work to prevent them. By developing a profound understanding of a portfolio of advertiser accounts, you will consistently analyze their content performance data, offering strategic and actionable insights to enhance creative approval rates and the overall health of campaigns. Additionally, you will facilitate content compliance, guiding advertisers and our internal Account Managers through policies to help them achieve their business objectives seamlessly.