Senior Manager, Support Operations

Join Saviynt, a leader in AI-powered identity management, where we safeguard digital assets and enhance operational efficiency for organizations. Our cutting-edge platform governs access to applications, data, and business processes, empowering clients, including Fortune 500 companies and government institutions, to navigate the complexities of identity security. For more details, visit www.saviynt.com.Saviynt Global Support TeamWe are seeking a Senior Manager to lead our Global Support organization. In this role, you will be instrumental in shaping the operational architecture for our multi-tenant, microservices-based SaaS solutions. You will also enhance our incident and problem management processes to maximize customer satisfaction. Ideal candidates will have a strong background in managing large-scale SaaS operations, demonstrate exceptional technical and organizational skills, and possess the ability to influence strategic decisions within the senior leadership team.

Role Overview ShipBob, Inc. is looking for an Operations Support Manager in Atlanta, Georgia. This role focuses on improving operational processes and maintaining high service standards within logistics and fulfillment. What You Will Do Lead and support a team to deliver reliable service across logistics and fulfillment functions. Identify ways to drive efficiency and implement process improvements. Apply operational best practices to strengthen service delivery.

Join our dynamic team at Saviynt as a Senior Engineer in Support Operations. In this pivotal role, you will leverage your technical expertise to enhance our support services, ensuring that our clients receive the highest level of technical assistance. You will collaborate with cross-functional teams to identify and resolve complex issues, streamline processes, and drive continuous improvement initiatives.Your responsibilities will include diagnosing technical problems, creating documentation, and implementing solutions that enhance operational efficiency. We are looking for a proactive individual who thrives in a fast-paced environment and is committed to excellence.

Join DoorDash as a Market Support Manager for DashMart, where you will play a crucial role in enhancing our local fulfillment operations. As a hands-on leader, you will travel within your designated region to oversee and stabilize new DashMart locations, ensuring high-quality service delivery. You will lead teams, implement operational best practices, and drive process improvements that directly impact our customer experience. This dynamic position is tailored for individuals who excel in fast-paced environments, thrive on problem-solving, and are passionate about team leadership.

Join our dynamic team as a Linux Support Technician, where you'll play a crucial role in supporting our manufacturing operations. Your expertise in Linux systems will help ensure seamless operations and contribute to our mission of advancing technology for defense and security.In this role, you will be responsible for troubleshooting, maintaining, and optimizing Linux servers and applications, working closely with other IT professionals to deliver exceptional service. Your contributions will directly impact our ability to deliver cutting-edge solutions.

We are looking for a dynamic and experienced Senior Support Account Manager to join our team at Saviynt. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and expectations exceeded. Your expertise will help drive customer satisfaction and retention while collaborating closely with various internal teams to deliver exceptional service.The ideal candidate will have a strong background in account management and customer support, with a passion for helping clients succeed. You will be instrumental in identifying opportunities for improvement and advocating for client needs within the organization.

About CookUnity:At CookUnity, we believe that food should be more than just convenient; it should be a source of nourishment, inspiration, and connection. Established in 2018, CookUnity is the pioneering platform designed to bridge the gap between exceptional chefs and food lovers, delivering over 50 million fresh, ready-to-eat meals annually across the nation. Our meals are crafted by talented chefs who pour their passion into every dish, nourishing both body and soul.As we continue to grow, our mission remains clear: empower chefs to nourish the world. Join us as we innovate and expand beyond meal delivery into an exciting marketplace.If you are passionate about food, community, and innovation, we would love to hear from you!The RoleAs the Senior Manager of Warehouse Operations, you will take charge of all warehouse activities at CookUnity’s facility. Your leadership will ensure operational excellence on a daily basis, while also strategically developing systems and processes that enhance scalability, efficiency, and food safety.This pivotal role requires an exceptional leader capable of optimizing core functions including stock replenishment, receiving, inventory management, ingredient distribution, and order staging. You will collaborate closely with various teams across Culinary, Fulfillment, Procurement, and Technology to ensure seamless flow of materials and ingredients into production, and efficient movement of finished goods into last-mile distribution.This is a high-impact position ideal for someone dedicated to building robust systems, nurturing talent, and driving continuous improvement throughout warehouse and supply chain operations.

We are seeking a highly skilled and dynamic Director/Manager of Clinical Operations to lead our clinical initiatives at Integrated Resources, Inc. This pivotal role requires a strategic thinker with extensive experience in clinical operations, who can drive performance and enhance patient care. You will be responsible for overseeing clinical activities, developing operational strategies, ensuring compliance with regulations, and fostering a collaborative environment among clinical teams.

AeroVect develops autonomous technology for ground handling, aiming to transform how airlines and service providers manage airport operations. The company partners with major airlines and ground handling firms worldwide, with support from leading venture capital investors in aviation and autonomy. More details about AeroVect can be found at www.aerovect.com. Role overview The Senior Technical Product Manager for Fleet Operations shapes the direction and execution of AeroVect’s Autonomous Ground Support Equipment (AGSE) vehicles. This role centers on building and scaling remote assistance frameworks, dispatch systems, and fleet monitoring tools that enable reliable AGSE operations across multiple airports. This position blends technical product management with user-focused thinking and strong communication. The Product Manager gathers input from airline and airport clients, as well as internal operators, to develop a prioritized product roadmap. Turning user needs into high-level system designs and actionable specifications for engineering teams is a core responsibility. Collaboration with UX, infrastructure, autonomy, and operations teams is essential to deliver products that are both intuitive and dependable. Key responsibilities Set and manage the Fleet Operations product strategy and roadmap Own a comprehensive roadmap for remote assistance, dispatch, and fleet management systems. Act as the customer advocate by collecting and analyzing feedback from airline and airport clients and internal stakeholders to guide priorities. Define phased product milestones that deliver value, using analytics to support ongoing, data-driven development. Lead technical implementation for real-time and infrastructure-focused systems Collaborate with Systems Engineering to break down product requirements into system specifications, test plans, and clear acceptance criteria. Join system design discussions with infrastructure teams to align technical frameworks with product goals and operational needs. Coordinate with Program Management to support smooth project execution. Location Atlanta - Hybrid

About Pulse GamesAt Pulse Games, we are passionate about developing mobile games that are not only entertaining but also visually captivating. Our skill-based games celebrate exceptional talent by rewarding quick thinking and strategic decision-making. Our creative process is driven by collaboration, continuous learning, and a commitment to excellence.We are seeking a Director of Global Customer Support to spearhead our global player support operations. In this pivotal role, you will ensure that our players have a seamless, dependable, and trustworthy experience across our games. This position is instrumental in defining our customer support strategy, structure, and culture, from resolving player concerns to enhancing trust and safety.Key ResponsibilitiesEstablish and expand a world-class customer support organization.Develop and implement a comprehensive support strategy across all player interactions, guaranteeing consistency and high quality.Introduce tools, automation, and processes to enhance efficiency, scalability, and self-service capabilities.Monitor and refine KPIs to foster ongoing enhancements.Manage sensitive cases, including payment issues, fraud detection, and responsible gaming, ensuring adherence to regulatory standards.Collaborate closely with the product team to deliver safe and enriching player experiences.Act as the voice of the player, ensuring their feedback shapes both product and operational strategies.

Why Choose DH Pace?DH Pace Company, a proud family-owned and privately held business, generates over $1 billion in annual sales through more than 60 locations across the continental United States. As a recognized industry leader, we specialize in the distribution, installation, maintenance, and repair of a comprehensive selection of commercial, industrial, and residential door, docking, and security solutions. Join us in celebrating a century of excellence as we approach our 100th anniversary in 2026.Overhead Door Company of Atlanta™, a DH Pace Company, Inc., is seeking a Office Operations Manager/Senior Sales Operations Support Manager to play a pivotal role in our District/Regional Administration Operations Management team. This position involves hands-on collaboration with our staff and oversight of various back-office sales operations functions. You will work alongside administrative personnel and managers to ensure smooth operations in areas such as Customer Service, Sales Order Entry, Contracts, Accounts Payable, Accounts Receivable, billing, invoicing, scheduling, and auditing. Additionally, you will have opportunities to train and develop our team members across the Southeast Offices.POSITION OVERVIEW:Lead, train, and mentor managers and staff in all aspects of back-office administrative operations supporting sales.Travel 25% - 40% to our Southeast Satellite Offices to collaborate with administrative and customer service teams, ensuring adherence to operational protocols.Provide direct support to Mid and Senior management in achieving operational objectives, business initiatives, and reporting needs.Facilitate team meetings, assist in recruiting, interviewing, hiring, and onboarding administrative and customer service personnel, while fostering team-building, health and wellness initiatives, and community volunteering.

Join Our TeamAbout StripeStripe is a leading financial infrastructure platform designed to empower businesses. From global enterprises to innovative startups, millions rely on Stripe to facilitate payment processing, enhance revenue, and unlock new business potential. Our mission is to elevate the GDP of the internet, presenting you with a unique opportunity to make a significant impact on the global economy while engaging in some of the most meaningful work of your career.Your RoleAs a vital member of our expanding global Product Support team, you will play a key role in delivering outstanding user experiences. This position transcends basic troubleshooting; it involves leveraging your technical skills, analytical capabilities, and project management expertise to strategically enhance our support systems, processes, and product quality.You will take ownership of intricate technical user issues and collaborate with cross-functional teams, including Engineering and Product, to drive them to resolution. Your proficiency in SQL and APIs will enable you to effectively engage with these teams, analyze data to inform decisions, and propose solutions that enhance operational efficiency. Your focus will be on scaling support operations, improving user experiences, and driving continuous enhancements that align with Stripe’s core metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).Key ResponsibilitiesInvestigate and resolve complex technical issues through direct user engagement (email and phone), utilizing SQL for data extraction and interpretation along with your knowledge of API documentation.Build expertise in our products and platform while collaborating closely with Engineering, Product, and Operations teams to diagnose and resolve user challenges.Optimize and scale support processes to boost efficiency and enhance user experience, utilizing data-driven insights and metrics.Initiate and lead continuous improvement projects aimed at achieving key performance indicators like Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance.Develop and refine documentation to empower users to resolve issues independently, minimizing reliance on support teams.Work collaboratively with Product and Engineering teams to proactively enhance the platform based on user feedback, ensuring lasting product reliability.Lead cross-functional initiatives to identify inefficiencies in current processes and implement improvements.

Insomnia Cookies is looking for a full-time Assistant Bakery Operations Manager (ABOM) to join the team at the Edgewood bakery in Atlanta, GA. This position plays an active role in daily bakery operations and is designed as a step toward future advancement into a Bakery Operations Manager role. Key Responsibilities Support daily bakery operations, focusing on quality and efficiency. Partner closely with the Bakery Operations Manager, stepping in to lead the bakery when needed. Develop and practice leadership skills in preparation for independent bakery management. Lead and coach team members during shifts, fostering accountability and growth. Balance hands-on operational work with team development and oversight. Location Details This role is based at the Insomnia Cookies Edgewood bakery: 619 Edgewood Ave SE, Suite 103, Atlanta, GA.

Join Domino's Pizza, Inc. as an Operating Partner/General Manager, where you will play a pivotal role in overseeing operations and driving success within our Atlanta location. This leadership position requires a dynamic individual who can manage multiple aspects of the business, ensuring exceptional customer service, operational efficiency, and team development.

Join the dynamic team at Domino's Pizza, Inc. as an Operating Partner / General Manager. In this pivotal role, you will oversee the day-to-day operations of our Atlanta location, ensuring we deliver exceptional customer service and high-quality products. Your leadership will drive sales growth while maintaining a positive work environment for our team. If you have a passion for the food industry and a knack for management, we want to hear from you!

ABOUT THE ROLEJoin our dynamic team at FanDuel, where an exciting opportunity awaits for a Security Operations Engineering Manager to take the helm of our Security Operations team. In this pivotal role, you will lead a talented group of security engineers dedicated to enhancing our security operations and response strategies. You excel in collaborative environments, inspiring your team to reach new heights, and possess a unique talent for fostering cross-functional relationships built on trust. Your hands-on approach allows you to actively contribute alongside your team while nurturing their growth. As part of your responsibilities, you may also be called upon to undertake additional tasks as directed by the company, enabling us to adapt to shifting business needs. YOUR GAME PLANEvery team member plays a crucial role in our success. Lead and mentor a team of security operations engineers focused on developing, automating, and managing security response capabilities. Enhance incident response efficiency by creating automation tools to streamline workflow and improve operational metrics (MTTR, MTTD, alert fidelity). Oversee the complete lifecycle of security incidents, from readiness and response to conducting post-incident reviews to strengthen our resilience. Collaborate with the Detection Engineering team to advance detection capabilities, telemetry, and logging processes. Prepare Security for major sporting events, ensuring readiness and effective response. Cultivate the next generation of security engineering talent within our organization. Act as a player-coach, providing mentorship and technical contributions while leading your team. WHAT WE'RE LOOKING FOR Proven experience in leading engineering-focused teams with diverse backgrounds and skill levels. Experience in operational engineering roles (SecOps, DevOps, SRE, etc.). Strong relationship management skills, capable of collaborating with various teams to address security challenges. Proficiency in at least one modern programming language (e.g., Python, Go). Confidence in navigating new security incidents effectively. Exceptional analytical and problem-solving abilities, adept at assessing security risks and prioritizing remediation efforts.

We are seeking a dynamic and experienced Senior Manager of Operational Testing to lead our testing initiatives at Hermeus. In this pivotal role, you will oversee the development and execution of operational test strategies, ensuring our innovative aerospace solutions meet the highest standards of safety and performance.Your leadership will drive our testing teams to achieve excellence, collaborating closely with engineering and project management to deliver groundbreaking advancements in hypersonic travel. If you are passionate about shaping the future of aerospace technology and possess a strong background in operational testing, we invite you to join our team.

Join Alpha Insight Inc. as a Customer Support Manager where you will lead our dedicated support team to deliver exceptional service and support to our valued clients. In this role, you will be responsible for overseeing customer interactions, ensuring satisfaction, and implementing strategies to enhance the overall customer experience. You will work closely with various departments to address customer needs and improve service delivery.

Join the dynamic team at Domino's Pizza as an Operating Partner/General Manager, where you will lead a thriving business and ensure operational excellence. This role is perfect for individuals with a passion for the food industry and a drive to achieve significant growth. You will oversee daily operations, manage staff, and implement strategies that enhance customer satisfaction and drive sales.

HR Operations ManagerHybrid or Remote | Full-Time | Atlanta, GAAbout the RoleAt Zero, we are at the forefront of transforming businesses within the Architecture, Engineering, and Construction (AEC) sector. Our mission is to fuse deep industry knowledge with cutting-edge technology to deliver sustainable value in the built environment.We are currently in search of an HR Operations Manager who will be pivotal in developing and managing our HR operations framework to support our rapid expansion. This role is essential for ensuring compliance, administering employee benefits, managing the employee lifecycle, and crafting policies that enhance the employee experience from onboarding to offboarding.This position requires a hands-on individual contributor who will directly assist our holding company and its portfolio businesses. You will collaborate with our Talent Acquisition Manager to guarantee a smooth transition from recruitment to onboarding and partner with leadership to implement scalable HR processes that align with our growth.