Customer Support Specialist

Job Title: Customer Support SpecialistBased in Buckhead, Atlanta, CoServe Global Solutions is dedicated to connecting healthcare providers with suppliers, enhancing their business relationships. Our innovative software-as-a-service (SaaS) applications empower buyers and sellers with transparency and information control, fostering effective collaborations for future growth.Position Summary:We are on the lookout for a reliable, driven, and detail-oriented individual with a minimum of 2 years in customer support. As a Customer Support Specialist, your primary focus will be to deliver prompt, professional, and courteous assistance to our customers. You will manage and document requests through our Support Center via phone and email, ensuring effective resolution and feedback.Mission:Our mission is to provide exceptional customer service to the Vendormate user community. By nurturing customer relationships and consistently exceeding expectations, we aim to make every interaction a memorable one.Desired Outcomes:Resolve an average of 5.0 cases per hour.Maintain a quality score of no less than 95%.Achieve customer satisfaction ratings of at least 90%.Ensure an average login availability of 93.5%.Competencies:EfficiencyOrganization and planningAttention to detailProactivityPersistenceResults-orientedTeamworkCustomer service and interpersonal skillsAccountabilityIntegrityPositive attitude

Join our dynamic team at Alpha Insight Inc. as a Customer Support Specialist, where you will play a crucial role in delivering exceptional service to our clients. In this position, you will engage with customers, address their inquiries, and provide timely solutions to enhance customer satisfaction.

Join destinationknot as a Remote Hotel Booking Specialist in our Customer Support team. In this role, you will assist customers in planning their travel experiences by providing expert guidance on hotel bookings, ensuring an exceptional level of service and satisfaction. Your primary responsibilities will include managing inquiries, resolving issues, and ensuring that our clients have a seamless booking experience.

About the Role Inductive Health is looking for a Client Support Specialist to join the team remotely. This position focuses on supporting clients by responding to their questions, resolving issues, and making sure their needs are handled promptly. The role involves working closely with both clients and internal teams to keep communication clear and relationships strong.

Join our dynamic team at Campus as a Technology Support Specialist. In this pivotal role, you will provide exceptional technical support to users, ensuring that all technology-related issues are resolved efficiently. You will work closely with various departments to maintain and enhance system performance, troubleshoot issues, and facilitate user training sessions. Your expertise will help shape our technology initiatives and improve overall user satisfaction.

About UsAt Temporal Technologies, we empower developers with an open-source programming model designed to streamline code, enhance application reliability, and allow teams to prioritize delivering features quickly. Our mission is to become the indispensable foundation for every developer's toolkit, and we are actively building a passionate team to help realize this vision. Our core values—curiosity, drive, collaboration, authenticity, and humility—shape our culture and guide our decisions as we strive to make a meaningful impact. As we continue to grow, we are eager to find individuals who resonate with our values, challenge conventional thinking, and seek to influence our trajectory. If you are passionate about enhancing the developer experience and contributing to the development of outstanding open-source software and communities, we would love to connect with you!SummaryWe are looking for an IT Support Specialist (P2) to become a vital part of our IT team. This role is based in Atlanta, GA and requires hands-on, in-person support for our office located in the Cumberland neighborhood. Additionally, you will collaborate with our distributed IT and Security teams to assist remote employees as necessary.THIS IS NOT A FULLY REMOTE ROLE.This is a mid-level (P2) individual contributor position where you will independently address most day-to-day support needs, contribute to optimizing IT operations, and escalate issues that require specialized expertise.Work location & schedulePrimary: Atlanta office (Cumberland area), with regular on-site presence during business hoursSome flexibility for remote work based on workload and coverage needsOccasional travel may be required for company eventsWhat You’ll DoTriage, prioritize, and resolve incoming IT support requests with a strong focus on employee experienceProvide primary support for endpoints (macOS & Windows) and common SaaS tools (Google Workspace, Okta, Slack, Zoom, Atlassian, etc.)Own on-site support operations and ensure a seamless user experience

Become a Force for Good with Axon.At Axon, we are dedicated to our mission of protecting life. We tackle critical safety and justice challenges using our innovative devices and cutting-edge cloud software. Collaboration is key to our success; we foster open communication and value diverse perspectives from our customers, communities, and each other.Join us at Axon, where the work is fast-paced and impactful. Here, you'll have the opportunity to take ownership of your projects and contribute to meaningful change while growing in your career at a company that values you.Your Contribution:As a Networking Technical Support Specialist, you will deliver exceptional technical assistance to Axon Fusus customers through various channels, including phone, email, and chat. This role is centered on customer service, providing solutions related to hardware and software, while striving to meet and exceed performance and quality standards.

About Flexport:At Flexport, we envision a world where global trade serves as a catalyst for human progress. Our mission is to simplify international commerce, fostering growth and opportunity across the globe. By intertwining cutting-edge technology with a dedicated workforce, we are transforming a $10 trillion industry. With our innovative solutions, businesses ranging from startups to Fortune 500 companies rely on Flexport to facilitate over $19 billion in merchandise movement across 112 countries annually.As we navigate the complexities of a global supply chain environment, Flexport has emerged as a key player, committed to redefining how goods traverse the globe. Backed by visionary investors, we are poised to make a lasting impact. Are you ready to take on global challenges that shape the future of business, society, and the environment? Join us on this remarkable journey.Your Launchpad into Global TradeThe OpportunityAs a Customs Specialist at Flexport, you're not merely embarking on a job; you're stepping into a dynamic career at the forefront of international trade. Join our core Customs team—an area projected for exponential growth over the next five years—and play a crucial role in the global movement of goods.You will engage directly with clients, shippers, and government agencies to ensure seamless customs clearance across international borders. Leveraging Flexport's advanced technology, you will automate processes and elevate industry standards. Collaborate with seasoned professionals in a vibrant and supportive environment that champions teamwork and innovation. We are dedicated to your growth, offering continuous learning opportunities to help you evolve into a thought leader in customs.What You’ll DoBecome an expert in global trade by mastering customs regulations and ensuring compliance with international laws.Keep supply chains efficient by managing essential documents and data required for smooth customs clearance to CBP.Enhance your client management skills through collaboration with international clients and logistics partners, providing timely information and support.Drive innovation by utilizing Flexport's technology to optimize customs processes and deliver valuable data to clients.Refine your strategic thinking by participating in client business reviews and operational calls, gaining insights into high-level strategy.Promote continuous improvement by adhering to and enhancing our standard operating procedures to work smarter.

Join Alpha Insight Inc. as a Customer Support Assistant, where you will play a crucial role in providing exceptional customer service and support. You will interact with customers to address their inquiries, resolve issues, and ensure a positive experience with our products and services.

Join Alpha Insight Inc. as a Customer Support Manager where you will lead our dedicated support team to deliver exceptional service and support to our valued clients. In this role, you will be responsible for overseeing customer interactions, ensuring satisfaction, and implementing strategies to enhance the overall customer experience. You will work closely with various departments to address customer needs and improve service delivery.

Join our dynamic team as a Tier 1 Support Agent!Located in the vibrant city of Atlanta, GA, this full-time hybrid position requires you to be in the office 2-3 days a week, with possible weekend shifts.As the first point of contact for our Pet Care software customers, you will provide exceptional support through email, chat, and phone. Your role will involve answering how-to questions, troubleshooting common issues, and ensuring that each customer interaction leaves them feeling valued and informed.Your responsibilities will include triaging requests, resolving customer issues, and escalating more complex cases to Tier 2 support as necessary. This role offers the opportunity to deepen your product knowledge and contribute positively to the overall customer experience.

About Pulse GamesAt Pulse Games, we are passionate about developing mobile games that are not only entertaining but also visually captivating. Our skill-based games celebrate exceptional talent by rewarding quick thinking and strategic decision-making. Our creative process is driven by collaboration, continuous learning, and a commitment to excellence.We are seeking a Director of Global Customer Support to spearhead our global player support operations. In this pivotal role, you will ensure that our players have a seamless, dependable, and trustworthy experience across our games. This position is instrumental in defining our customer support strategy, structure, and culture, from resolving player concerns to enhancing trust and safety.Key ResponsibilitiesEstablish and expand a world-class customer support organization.Develop and implement a comprehensive support strategy across all player interactions, guaranteeing consistency and high quality.Introduce tools, automation, and processes to enhance efficiency, scalability, and self-service capabilities.Monitor and refine KPIs to foster ongoing enhancements.Manage sensitive cases, including payment issues, fraud detection, and responsible gaming, ensuring adherence to regulatory standards.Collaborate closely with the product team to deliver safe and enriching player experiences.Act as the voice of the player, ensuring their feedback shapes both product and operational strategies.

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

Join Our TeamAbout StripeStripe is a leading financial infrastructure platform designed to empower businesses. From global enterprises to innovative startups, millions rely on Stripe to facilitate payment processing, enhance revenue, and unlock new business potential. Our mission is to elevate the GDP of the internet, presenting you with a unique opportunity to make a significant impact on the global economy while engaging in some of the most meaningful work of your career.Your RoleAs a vital member of our expanding global Product Support team, you will play a key role in delivering outstanding user experiences. This position transcends basic troubleshooting; it involves leveraging your technical skills, analytical capabilities, and project management expertise to strategically enhance our support systems, processes, and product quality.You will take ownership of intricate technical user issues and collaborate with cross-functional teams, including Engineering and Product, to drive them to resolution. Your proficiency in SQL and APIs will enable you to effectively engage with these teams, analyze data to inform decisions, and propose solutions that enhance operational efficiency. Your focus will be on scaling support operations, improving user experiences, and driving continuous enhancements that align with Stripe’s core metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).Key ResponsibilitiesInvestigate and resolve complex technical issues through direct user engagement (email and phone), utilizing SQL for data extraction and interpretation along with your knowledge of API documentation.Build expertise in our products and platform while collaborating closely with Engineering, Product, and Operations teams to diagnose and resolve user challenges.Optimize and scale support processes to boost efficiency and enhance user experience, utilizing data-driven insights and metrics.Initiate and lead continuous improvement projects aimed at achieving key performance indicators like Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance.Develop and refine documentation to empower users to resolve issues independently, minimizing reliance on support teams.Work collaboratively with Product and Engineering teams to proactively enhance the platform based on user feedback, ensuring lasting product reliability.Lead cross-functional initiatives to identify inefficiencies in current processes and implement improvements.

Role Overview Formlabs is looking for a Customer Support Field Engineer based in Atlanta, GA. This role focuses on supporting customers who use our advanced 3D printing technology. The position combines hands-on technical troubleshooting with direct customer interaction. What You Will Do Provide technical support for Formlabs 3D printers and related products Work directly with customers to resolve hardware and software issues Collaborate with team members to deliver timely solutions and improve customer satisfaction Help customers get the most out of their Formlabs products by sharing best practices and technical guidance About the Team Join a group that values collaboration and customer care. The team works closely together to solve problems and ensure customers have a positive experience with Formlabs technology.

Upbound develops infrastructure platforms tailored for the Agentic AI Era. As the creators and main maintainers of Crossplane, the team drives the Intelligent Control Plane, a platform that makes infrastructure programmable, autonomous, and composable. The company’s mission centers on providing AI-native enterprises with a platform for provisioning, operating, and adapting infrastructure at scale. Upbound works to help teams optimize their platforms for both human operators and AI agents. Partnerships include major cloud providers, independent software vendors, and open-source communities, all focused on helping organizations move faster and operate with greater confidence. Upbound supports Fortune 500 companies and platform engineers across more than 100 countries. Crossplane has been downloaded over 100 million times and is trusted by more than 1,000 teams worldwide. Upbound is Series B funded, with $69M raised from investors such as GV (formerly Google Ventures), Altimeter Capital, and Intel Capital. More information is available at upbound.io.

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?

Join Saviynt, a leader in identity security, as we redefine the customer experience for our cutting-edge AI-powered identity platform. Our innovative solutions manage and govern access to applications, data, and business processes, ensuring that organizations can safeguard their digital assets while enhancing operational efficiency and minimizing compliance costs. We are at the forefront of enabling businesses to safely embrace AI technologies. For more details, visit www.saviynt.com.Saviynt is seeking a forward-thinking Director or Senior Director to transform the enterprise experience for our exceptional Identity Governance and Administration (IGA) and Identity Access Management (IAM) platforms. In this pivotal role, you will report to the Global Customer Support leadership and be responsible for crafting a comprehensive strategy for orchestrating upgrades across a vast network of global enterprise customers, delivering a White Glove customer experience. This influential position blends technical leadership with a commitment to customer satisfaction, ensuring that upgrades are predictable, low-risk, and align seamlessly with customer operations to guarantee disruption-free deployments.In your role, you will focus on evolving traditional maintenance into a world-class, automated operation. Collaborating closely with Product and Engineering teams, you will create an AI-enhanced framework aimed at simplifying processes through pre-validation checks, automation, and customer self-service tools. Establishing a robust governance framework—including risk assessments, rollback procedures, and incident responses—will be critical to achieving consistent execution and minimal downtime. By centralizing communications with customers, you will prioritize their experience throughout the upgrade journey. Your success will be evaluated based on key performance indicators such as upgrade adoption rates, cycle time reductions, decreased customer effort during upgrades, and overall post-upgrade satisfaction.As a global leader, you will adeptly manage cross-functional complexities, utilizing negotiation and influence to align teams across Sales, Success, and Operations with a unified message. This leadership position requires flexibility to accommodate various shift timings, including weekends, to support our global operations. If you are a strategic orchestrator, passionate about enhancing Cloud Operations and Customer Experience while driving the next wave of SaaS innovation, we want to hear from you.

Alpha Insight Inc. is seeking a Customer Service Specialist based in Atlanta. This position acts as the first point of contact for customers, answering questions and resolving issues to help create a positive experience. Every interaction aims to provide accurate information and prompt assistance. Key responsibilities Respond to customer inquiries and requests Address concerns and resolve problems efficiently Share clear, accurate information with customers Contribute to customer satisfaction through attentive service Requirements Enthusiastic and detail-oriented mindset Strong skills in problem-solving Comfortable communicating with a wide range of customers

Join our team as a Deskside Support Specialist in Atlanta, Georgia. In this role, you will provide top-notch technical support to our end-users, ensuring their IT issues are resolved efficiently and effectively. You will be the first point of contact for troubleshooting hardware and software problems, assisting with installations, configurations, and maintenance of computer systems. If you are passionate about technology and customer service, we want to hear from you!