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Qualifications
We are looking for candidates with a passion for customer service and a keen understanding of client relationship management. Ideal applicants will have:Experience in a customer success or account management role. Excellent communication and interpersonal skills. A proactive approach to problem-solving. Strong organizational skills and attention to detail. A background in the technology or SaaS industry is a plus. If you are ready to make a meaningful impact on our clients' success, we encourage you to apply!
About the job
Join Xplor Technologies as a Customer Success Manager in Atlanta, where you will play a crucial role in ensuring our clients derive maximum value from our services. As a part of our Account Management team, you will foster strong relationships with customers, guiding them through our offerings and helping them achieve their business goals.
Your responsibilities will include onboarding new clients, providing training sessions, and proactively addressing any concerns to enhance customer satisfaction. Your insights will also be vital in shaping our product offerings based on customer feedback.
About Xplor Technologies
Xplor Technologies is dedicated to providing innovative solutions that help businesses thrive. With a focus on customer success, we empower our clients through our cutting-edge technology and exceptional service. Join us and be part of a team that values growth, collaboration, and excellence.
Join Xplor Technologies as a Customer Success Manager in Atlanta, where you will play a crucial role in ensuring our clients derive maximum value from our services. As a part of our Account Management team, you will foster strong relationships with customers, guiding them through our offerings and helping them achieve their business goals.Your responsibilities will include onboarding new clients, providing training sessions, and proactively addressing any concerns to enhance customer satisfaction. Your insights will also be vital in shaping our product offerings based on customer feedback.
Join Xplor Technologies as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our leading solutions. In this dynamic position, you will manage client relationships, drive product adoption, and provide strategic guidance to enhance customer satisfaction and retention.Your responsibilities will include onboarding new clients, conducting regular check-ins to understand their needs, and proactively addressing any challenges they face. You will collaborate closely with our product and support teams to ensure that customer feedback is integrated into our service offerings.
Xplor Technologies is hiring a Customer Success Manager based in Atlanta. This role centers on supporting clients and helping them achieve their goals with Xplor’s solutions. The Customer Success Manager builds relationships, learns what each client needs, and adapts support to fit each situation. Key responsibilities Develop and maintain strong client relationships Understand client objectives and challenges Provide guidance so clients can make the most of Xplor’s products Focus on increasing customer satisfaction and retention What we look for Clear communication and a focus on clients Problem-solving ability Interest in helping clients succeed and grow This position plays an important role in customer retention and growth at Xplor Technologies.
Join xplor as a Senior Product Manager in Atlanta, where you will lead product strategy and drive innovation. You will be responsible for defining product vision, analyzing market trends, and collaborating with cross-functional teams to deliver outstanding products that meet customer needs. Your expertise will guide the development lifecycle from concept through launch.
Xplor Technologies seeks a Senior Product Manager based in Atlanta to help define and deliver SaaS products. This position plays a key role in setting product direction and guiding projects from early ideas through launch. The Senior Product Manager works with teams across engineering, design, and business functions to ensure products meet client needs and deliver value. Role overview Shape the vision and strategy for SaaS offerings Work closely with cross-functional teams to advance product ideas Prioritize features and oversee the product lifecycle from start to finish Maintain a focus on delivering meaningful results for clients Requirements Experience leading product management for technology products Ability to guide teams through all stages, from concept to launch Strong skills in communication and collaboration Interest in building SaaS solutions Candidates with a track record of successful product launches and a passion for technology are encouraged to connect with Xplor Technologies.
xplor seeks an Account Executive in Atlanta to strengthen relationships with merchant clients and support their business growth. This role contributes directly to company objectives through a mix of sales and client management activities. Key responsibilities Seek out and develop new business opportunities among merchant clients. Oversee current customer accounts and maintain high levels of satisfaction. Provide attentive service to help clients gain value from xplor’s products and services. Team structure The Account Executive joins the Merchant Sales and Activa team, working closely with colleagues focused on merchant growth and support.
Join our innovative team at xplor as a Software Engineer specializing in Java. In this role, you will be instrumental in developing cutting-edge software solutions that drive our company's mission forward. We are looking for a talented individual who is passionate about coding and eager to tackle complex challenges.As a Software Engineer, you will collaborate with cross-functional teams to design, implement, and maintain software applications. Your contributions will directly impact our product offerings and enhance the user experience.
xplor seeks a Software Engineer with solid Java experience to join the Engineering Payments team in Atlanta. This team develops and maintains the software behind the company’s payment processing systems. Key responsibilities Design, build, and support software solutions for payment processing Collaborate with team members to address technical challenges using Java Contribute to the improvement and expansion of core payment technology Location This role is based in Atlanta.
Join the innovative team at Xplor Technologies as an Account Executive in Atlanta. In this pivotal role, you will be responsible for driving sales initiatives, cultivating relationships with merchants, and promoting our cutting-edge solutions. With a focus on exceeding sales targets, you will leverage your expertise to identify new business opportunities and enhance client satisfaction.Your contributions will be vital in helping us expand our market presence and continue delivering exceptional value to our clients.
Xplor is seeking a Principal Software Engineer based in Atlanta. This position takes the lead on significant software development projects and collaborates with teams throughout the company to deliver dependable, high-performing solutions. Key responsibilities Shape and guide the technical direction for major software projects Collaborate with engineers, product managers, and stakeholders to design and build scalable systems Architect and implement software that meets performance and reliability standards Requirements Proven experience designing and building complex software systems Background in leading technical initiatives and working across different functions Skill in ensuring software solutions are scalable and reliable in production environments
Join Our Customer Success Team at TractianAt Tractian, our Customer Success team is pivotal to driving renewals and expansion, playing a key role in maximizing lifetime value, retention, and growth within our diverse global customer base. By cultivating strong relationships with industry giants such as Hyundai, Bosch, and Kraft Heinz, we empower our Enterprise clients to realize exceptional success through our innovative solutions. As leaders in industrial technology, we pride ourselves on delivering immediate ROI, fostering long-term partnerships, and achieving world-class net revenue retention. Every team member at Tractian is encouraged to make a substantial impact, recognized for their excellence, and supported in generating lasting value for our customers.Key ResponsibilitiesAs a Customer Success Manager at Tractian, you will oversee customer projects in the manufacturing maintenance sector. You will be instrumental in ensuring customer satisfaction and fostering expansion by promoting operational excellence and enhancing reliability programs.
xplor is looking for a Mid-Senior Software Engineer with strong Java skills to help build and improve payment solutions. This position is based in Atlanta and focuses on creating software that makes payments easier and more reliable for users. Role overview This role centers on developing and maintaining Java-based applications that support payment processing. The work involves collaborating with other engineers to deliver software that meets high standards for quality and reliability. Agile practices guide the team's approach to planning and delivery. What you will do Design, develop, and maintain payment software using Java Work closely with team members to solve technical challenges Contribute to improving user experience through reliable code Participate in agile ceremonies and iterative development cycles Requirements Professional experience with Java development Ability to work collaboratively within an engineering team Comfort with agile methodologies
Euronet is a global leader in payment processing, providing essential connections between our partners—financial institutions, retailers, and service providers—and their end consumers worldwide.As a Customer Success Manager, you will be instrumental in driving technology, payment solutions, and partnership expansion. This position arises in the wake of Euronet's acquisition of CoreCard, presenting a unique chance to influence the future of card issuing and payment innovation while collaborating with a renowned payments powerhouse.Your role will involve close partnerships with both existing and prospective clients, guiding them from initial engagement through onboarding, implementation, launch, and sustained growth. As a trusted advisor, you will empower customers to fully utilize CoreCard’s platform and Euronet’s extensive ecosystem to successfully scale their card programs.This position requires excellent collaboration across various teams—product, engineering, project management, compliance, legal, delivery, and business development—to ensure an exceptional and impactful customer experience. The ideal candidate thrives in a dynamic environment, possesses strong organizational and communication skills, and enjoys tackling complex challenges that yield significant business impact. Note that this is an in-office position based in Atlanta, GA.
Join Xplor Technologies as an Account Executive, where you will play a pivotal role in driving sales and building strong client relationships. This full-time position offers a unique opportunity to contribute to our innovative solutions in the business development sector. You will engage with potential customers, understand their needs, and present tailored solutions, all while being supported by a dynamic team.
Join Xplor Technologies as a Sales Development Representative and embark on a dynamic career path in a thriving technology company. As a key player in our Sales Development team, you will be instrumental in driving growth and providing exceptional service to our clients.In this role, you will engage with potential customers, understand their needs, and introduce them to our innovative solutions. Your enthusiasm and dedication will contribute significantly to our sales success.
Join our dynamic team at Fullstory! This hybrid role requires in-office attendance just one day per week at our Atlanta office. Candidates must live within a commutable distance to be considered.As a Principal Customer Success Manager on our Strategic team, you will serve as a trusted advisor to our most valued clients, empowering them to maximize the benefits of the Fullstory product suite. Your role will involve offering strategic insights and product enablement, while also driving the adoption of existing tools, troubleshooting challenges, proactively managing risk, and uncovering new growth opportunities within your portfolio. You will report directly to the Director of Strategic Customer Success.As a Customer Success Manager (CSM), you will become a power user of the Fullstory platform, utilizing your expertise to assist clients in achieving their core business objectives. You’ll engage consistently with a select group of specialized accounts, delivering superior, value-driven service. Collaboration with our Sales team will be crucial to enhance client retention and growth, while you will also work closely with Fullstory’s Product and Marketing teams, influencing decisions on platform features and positioning.In your typical day, you will:Manage the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts, focusing on retention and growth.Ensure that Fullstory’s most strategic customers derive maximum value from their investment, utilizing key features that align with their business objectives, and documenting the value and ROI achieved.Forecast risks and maintain a strong customer renewal and growth rate in collaboration with the Account Executive team.Partner with various internal teams (Sales, Marketing, Product, and executive leadership) to create and implement success plans that align stakeholders on growth strategies and risk management.Prepare and deliver Executive Business Reviews, presentations, and strategic consultations to align on goals, priorities, opportunities for growth, and overall vision for optimal adoption of the Fullstory platform.Act as a domain and product expert during customer interactions, industry events, and within both customer-facing and internal communities.Advocate for customer product feature priorities within Fullstory, collaborating with the product team to drive enhancements.
Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.
Join Xplor Technologies as a Product Manager specializing in Billing & Settlement. In this role, you will be responsible for driving product strategy, defining product requirements, and ensuring the successful delivery of innovative billing solutions that enhance our clients' experience. Collaborate cross-functionally with engineering, marketing, and sales teams to align product offerings with market needs and customer demands.
Title: Customer Success ManagerLocation: Vinings, GA (Hybrid, 2-3 days Per Week)Compensation: OTE of $120,000 (Base Salary of $90,000 + Target Incentives of $30,000)Reporting to: Head of Sales & SuccessThis is a unique opportunity to shape the customer success function at a mission-driven organization experiencing rapid growth. As our Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their objectives, fostering long-term partnerships, and driving platform adoption.NPHire is addressing a crucial need within the healthcare sector. In just nine months, we have successfully connected over 7,000 active candidates with more than 55 employers—from private clinics to national healthcare systems. We are looking for a dedicated individual who can not only address client inquiries but also build a robust retention strategy that anticipates client needs and supports their growth.As a Customer Success Manager, your role will extend beyond simple account management. You will design the post-sale customer journey, utilizing client feedback to influence our product's future direction. If you are eager to learn how to build a loyal customer base, create processes from the ground up, and embark on a career-launching opportunity, this is your moment.Your Mission, Should You Choose to Accept It:Your mission is to ensure that every NPHire employer meets their hiring goals, making our platform an essential tool in their recruitment process. You will act as the go-to resource for our clients, transforming new sign-ups into enthusiastic advocates and loyal users. You will oversee the client lifecycle post-sale, linking client health to company growth and contributing to our overall vision.What You'll Own & Achieve:1 - Exceptional Onboarding & Activation--> Lead strategic kick-off calls, platform walkthroughs, and training sessions that equip clients for immediate success.--> Facilitate the activation process for new accounts, ensuring that every employer posts their first job and realizes value within the first 30 days.--> Monitor onboarding success, ensuring new clients feel engaged and supported from day one.2 - Proactive Account Management & Growth--> Serve as a trusted advisor, proactively managing account health, identifying churn risks, and implementing strategies to maintain client success.--> Guide employers on optimizing job visibility and candidate flow, maximizing their success with our platform.
Join our dynamic team at relex as a Customer Success Manager specializing in Supply Chain SaaS solutions. In this role, you will be pivotal in ensuring our customers achieve their business objectives by leveraging our innovative software. You will be responsible for onboarding clients, providing ongoing support, and driving customer satisfaction through effective relationship management.As a Customer Success Manager, you will collaborate closely with cross-functional teams to enhance the customer experience and identify opportunities for product improvement. Your insights will play a crucial role in shaping our service offerings and ensuring our customers' success.
Join Xplor Technologies as a Customer Success Manager in Atlanta, where you will play a crucial role in ensuring our clients derive maximum value from our services. As a part of our Account Management team, you will foster strong relationships with customers, guiding them through our offerings and helping them achieve their business goals.Your responsibilities will include onboarding new clients, providing training sessions, and proactively addressing any concerns to enhance customer satisfaction. Your insights will also be vital in shaping our product offerings based on customer feedback.
Join Xplor Technologies as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our leading solutions. In this dynamic position, you will manage client relationships, drive product adoption, and provide strategic guidance to enhance customer satisfaction and retention.Your responsibilities will include onboarding new clients, conducting regular check-ins to understand their needs, and proactively addressing any challenges they face. You will collaborate closely with our product and support teams to ensure that customer feedback is integrated into our service offerings.
Xplor Technologies is hiring a Customer Success Manager based in Atlanta. This role centers on supporting clients and helping them achieve their goals with Xplor’s solutions. The Customer Success Manager builds relationships, learns what each client needs, and adapts support to fit each situation. Key responsibilities Develop and maintain strong client relationships Understand client objectives and challenges Provide guidance so clients can make the most of Xplor’s products Focus on increasing customer satisfaction and retention What we look for Clear communication and a focus on clients Problem-solving ability Interest in helping clients succeed and grow This position plays an important role in customer retention and growth at Xplor Technologies.
Join xplor as a Senior Product Manager in Atlanta, where you will lead product strategy and drive innovation. You will be responsible for defining product vision, analyzing market trends, and collaborating with cross-functional teams to deliver outstanding products that meet customer needs. Your expertise will guide the development lifecycle from concept through launch.
Xplor Technologies seeks a Senior Product Manager based in Atlanta to help define and deliver SaaS products. This position plays a key role in setting product direction and guiding projects from early ideas through launch. The Senior Product Manager works with teams across engineering, design, and business functions to ensure products meet client needs and deliver value. Role overview Shape the vision and strategy for SaaS offerings Work closely with cross-functional teams to advance product ideas Prioritize features and oversee the product lifecycle from start to finish Maintain a focus on delivering meaningful results for clients Requirements Experience leading product management for technology products Ability to guide teams through all stages, from concept to launch Strong skills in communication and collaboration Interest in building SaaS solutions Candidates with a track record of successful product launches and a passion for technology are encouraged to connect with Xplor Technologies.
xplor seeks an Account Executive in Atlanta to strengthen relationships with merchant clients and support their business growth. This role contributes directly to company objectives through a mix of sales and client management activities. Key responsibilities Seek out and develop new business opportunities among merchant clients. Oversee current customer accounts and maintain high levels of satisfaction. Provide attentive service to help clients gain value from xplor’s products and services. Team structure The Account Executive joins the Merchant Sales and Activa team, working closely with colleagues focused on merchant growth and support.
Join our innovative team at xplor as a Software Engineer specializing in Java. In this role, you will be instrumental in developing cutting-edge software solutions that drive our company's mission forward. We are looking for a talented individual who is passionate about coding and eager to tackle complex challenges.As a Software Engineer, you will collaborate with cross-functional teams to design, implement, and maintain software applications. Your contributions will directly impact our product offerings and enhance the user experience.
xplor seeks a Software Engineer with solid Java experience to join the Engineering Payments team in Atlanta. This team develops and maintains the software behind the company’s payment processing systems. Key responsibilities Design, build, and support software solutions for payment processing Collaborate with team members to address technical challenges using Java Contribute to the improvement and expansion of core payment technology Location This role is based in Atlanta.
Join the innovative team at Xplor Technologies as an Account Executive in Atlanta. In this pivotal role, you will be responsible for driving sales initiatives, cultivating relationships with merchants, and promoting our cutting-edge solutions. With a focus on exceeding sales targets, you will leverage your expertise to identify new business opportunities and enhance client satisfaction.Your contributions will be vital in helping us expand our market presence and continue delivering exceptional value to our clients.
Xplor is seeking a Principal Software Engineer based in Atlanta. This position takes the lead on significant software development projects and collaborates with teams throughout the company to deliver dependable, high-performing solutions. Key responsibilities Shape and guide the technical direction for major software projects Collaborate with engineers, product managers, and stakeholders to design and build scalable systems Architect and implement software that meets performance and reliability standards Requirements Proven experience designing and building complex software systems Background in leading technical initiatives and working across different functions Skill in ensuring software solutions are scalable and reliable in production environments
Join Our Customer Success Team at TractianAt Tractian, our Customer Success team is pivotal to driving renewals and expansion, playing a key role in maximizing lifetime value, retention, and growth within our diverse global customer base. By cultivating strong relationships with industry giants such as Hyundai, Bosch, and Kraft Heinz, we empower our Enterprise clients to realize exceptional success through our innovative solutions. As leaders in industrial technology, we pride ourselves on delivering immediate ROI, fostering long-term partnerships, and achieving world-class net revenue retention. Every team member at Tractian is encouraged to make a substantial impact, recognized for their excellence, and supported in generating lasting value for our customers.Key ResponsibilitiesAs a Customer Success Manager at Tractian, you will oversee customer projects in the manufacturing maintenance sector. You will be instrumental in ensuring customer satisfaction and fostering expansion by promoting operational excellence and enhancing reliability programs.
xplor is looking for a Mid-Senior Software Engineer with strong Java skills to help build and improve payment solutions. This position is based in Atlanta and focuses on creating software that makes payments easier and more reliable for users. Role overview This role centers on developing and maintaining Java-based applications that support payment processing. The work involves collaborating with other engineers to deliver software that meets high standards for quality and reliability. Agile practices guide the team's approach to planning and delivery. What you will do Design, develop, and maintain payment software using Java Work closely with team members to solve technical challenges Contribute to improving user experience through reliable code Participate in agile ceremonies and iterative development cycles Requirements Professional experience with Java development Ability to work collaboratively within an engineering team Comfort with agile methodologies
Euronet is a global leader in payment processing, providing essential connections between our partners—financial institutions, retailers, and service providers—and their end consumers worldwide.As a Customer Success Manager, you will be instrumental in driving technology, payment solutions, and partnership expansion. This position arises in the wake of Euronet's acquisition of CoreCard, presenting a unique chance to influence the future of card issuing and payment innovation while collaborating with a renowned payments powerhouse.Your role will involve close partnerships with both existing and prospective clients, guiding them from initial engagement through onboarding, implementation, launch, and sustained growth. As a trusted advisor, you will empower customers to fully utilize CoreCard’s platform and Euronet’s extensive ecosystem to successfully scale their card programs.This position requires excellent collaboration across various teams—product, engineering, project management, compliance, legal, delivery, and business development—to ensure an exceptional and impactful customer experience. The ideal candidate thrives in a dynamic environment, possesses strong organizational and communication skills, and enjoys tackling complex challenges that yield significant business impact. Note that this is an in-office position based in Atlanta, GA.
Join Xplor Technologies as an Account Executive, where you will play a pivotal role in driving sales and building strong client relationships. This full-time position offers a unique opportunity to contribute to our innovative solutions in the business development sector. You will engage with potential customers, understand their needs, and present tailored solutions, all while being supported by a dynamic team.
Join Xplor Technologies as a Sales Development Representative and embark on a dynamic career path in a thriving technology company. As a key player in our Sales Development team, you will be instrumental in driving growth and providing exceptional service to our clients.In this role, you will engage with potential customers, understand their needs, and introduce them to our innovative solutions. Your enthusiasm and dedication will contribute significantly to our sales success.
Join our dynamic team at Fullstory! This hybrid role requires in-office attendance just one day per week at our Atlanta office. Candidates must live within a commutable distance to be considered.As a Principal Customer Success Manager on our Strategic team, you will serve as a trusted advisor to our most valued clients, empowering them to maximize the benefits of the Fullstory product suite. Your role will involve offering strategic insights and product enablement, while also driving the adoption of existing tools, troubleshooting challenges, proactively managing risk, and uncovering new growth opportunities within your portfolio. You will report directly to the Director of Strategic Customer Success.As a Customer Success Manager (CSM), you will become a power user of the Fullstory platform, utilizing your expertise to assist clients in achieving their core business objectives. You’ll engage consistently with a select group of specialized accounts, delivering superior, value-driven service. Collaboration with our Sales team will be crucial to enhance client retention and growth, while you will also work closely with Fullstory’s Product and Marketing teams, influencing decisions on platform features and positioning.In your typical day, you will:Manage the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts, focusing on retention and growth.Ensure that Fullstory’s most strategic customers derive maximum value from their investment, utilizing key features that align with their business objectives, and documenting the value and ROI achieved.Forecast risks and maintain a strong customer renewal and growth rate in collaboration with the Account Executive team.Partner with various internal teams (Sales, Marketing, Product, and executive leadership) to create and implement success plans that align stakeholders on growth strategies and risk management.Prepare and deliver Executive Business Reviews, presentations, and strategic consultations to align on goals, priorities, opportunities for growth, and overall vision for optimal adoption of the Fullstory platform.Act as a domain and product expert during customer interactions, industry events, and within both customer-facing and internal communities.Advocate for customer product feature priorities within Fullstory, collaborating with the product team to drive enhancements.
Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.
Join Xplor Technologies as a Product Manager specializing in Billing & Settlement. In this role, you will be responsible for driving product strategy, defining product requirements, and ensuring the successful delivery of innovative billing solutions that enhance our clients' experience. Collaborate cross-functionally with engineering, marketing, and sales teams to align product offerings with market needs and customer demands.
Title: Customer Success ManagerLocation: Vinings, GA (Hybrid, 2-3 days Per Week)Compensation: OTE of $120,000 (Base Salary of $90,000 + Target Incentives of $30,000)Reporting to: Head of Sales & SuccessThis is a unique opportunity to shape the customer success function at a mission-driven organization experiencing rapid growth. As our Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their objectives, fostering long-term partnerships, and driving platform adoption.NPHire is addressing a crucial need within the healthcare sector. In just nine months, we have successfully connected over 7,000 active candidates with more than 55 employers—from private clinics to national healthcare systems. We are looking for a dedicated individual who can not only address client inquiries but also build a robust retention strategy that anticipates client needs and supports their growth.As a Customer Success Manager, your role will extend beyond simple account management. You will design the post-sale customer journey, utilizing client feedback to influence our product's future direction. If you are eager to learn how to build a loyal customer base, create processes from the ground up, and embark on a career-launching opportunity, this is your moment.Your Mission, Should You Choose to Accept It:Your mission is to ensure that every NPHire employer meets their hiring goals, making our platform an essential tool in their recruitment process. You will act as the go-to resource for our clients, transforming new sign-ups into enthusiastic advocates and loyal users. You will oversee the client lifecycle post-sale, linking client health to company growth and contributing to our overall vision.What You'll Own & Achieve:1 - Exceptional Onboarding & Activation--> Lead strategic kick-off calls, platform walkthroughs, and training sessions that equip clients for immediate success.--> Facilitate the activation process for new accounts, ensuring that every employer posts their first job and realizes value within the first 30 days.--> Monitor onboarding success, ensuring new clients feel engaged and supported from day one.2 - Proactive Account Management & Growth--> Serve as a trusted advisor, proactively managing account health, identifying churn risks, and implementing strategies to maintain client success.--> Guide employers on optimizing job visibility and candidate flow, maximizing their success with our platform.
Join our dynamic team at relex as a Customer Success Manager specializing in Supply Chain SaaS solutions. In this role, you will be pivotal in ensuring our customers achieve their business objectives by leveraging our innovative software. You will be responsible for onboarding clients, providing ongoing support, and driving customer satisfaction through effective relationship management.As a Customer Success Manager, you will collaborate closely with cross-functional teams to enhance the customer experience and identify opportunities for product improvement. Your insights will play a crucial role in shaping our service offerings and ensuring our customers' success.
Apr 9, 2026
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