Technical Support Specialist

Η OPTIMUS ENERGY αναζητά έναν Technical Support Specialist για να ενισχύσει την ομάδα της.Κύριες Αρμοδιότητες:Παροχή τεχνικής υποστήριξης στους πελάτες μέσω τηλεφώνου και email.Διεξοδική καθοδήγηση των πελατών για την αποκατάσταση τεχνικών βλαβών.Συνεργασία με άλλες τεχνικές ομάδες για την επίλυση σύνθετων προβλημάτων.Διαχείριση και παρακολούθηση της λειτουργίας των εταιρικών συστημάτων.Ανάλυση τεχνικών αιτημάτων και παροχή άμεσων και αποτελεσματικών λύσεων.Διάγνωση και επίλυση προβλημάτων συνδεσιμότητας.Απαιτούμενα Προσόντα:Πτυχίο ΑΕΙ Θετικής Κατεύθυνσης.Μέχρι 2 χρόνια προηγούμενης εργασιακής εμπειρίας.Πολύ καλή γνώση της Αγγλικής γλώσσας, τόσο προφορικά όσο και γραπτά.Άριστη γνώση του Office 365.Δεξιότητες:Εξαιρετικές επικοινωνιακές ικανότητες.Ικανότητα αναλυτικής σκέψης και επίλυσης προβλημάτων.Υπευθυνότητα και προσαρμοστικότητα.Ομαδικό πνεύμα.Παροχές Εταιρείας:Προοπτικές εξέλιξης εντός ενός ισχυρού Ομίλου εταιρειών.Συμμετοχή σε πρόγραμμα Ιδιωτικής Ασφάλισης Υγείας και Ζωής.

Join Mercier Consultancy as an Icelandic-Speaking Technical Support Specialist, providing pivotal support for a premier streaming service. Enjoy the flexibility of remote work from anywhere in Greece while assisting Icelandic-speaking customers with expert technical guidance.If you are enthusiastic about technology, possess strong problem-solving skills, and take pleasure in aiding customers through their technical difficulties, we invite you to become a part of our vibrant team!Key Responsibilities Deliver technical support in Icelandic via phone, email, and chat for the streaming service users. Swiftly troubleshoot and resolve connectivity and streaming issues. Assist customers in navigating product features and usage instructions. Accurately record customer interactions and solutions within the support system. Work closely with internal technical teams to escalate complex issues and share constructive feedback. Keep abreast of platform updates, new features, and best technical practices. Engage in continuous training to enhance technical expertise and customer service capabilities.

Join Mercier Consultancy as a French-Speaking Technical Support Specialist for a prominent electronics company located in Athens, Greece! In this vital position, you'll deliver exceptional technical support to our French-speaking clientele, assisting them in troubleshooting and resolving any issues with their electronic devices.If you are enthusiastic about technology, excel at problem-solving, and have outstanding communication abilities, we would love to have you on our dedicated team!Key ResponsibilitiesProvide technical support in French through phone, email, and chat for customers using electronic products.Diagnose and resolve technical issues to improve customer satisfaction.Accurately document customer interactions and solutions in our support system.Work closely with the engineering team to escalate unresolved issues.Inform customers about product features and best practices for usage.Keep updated with product developments and technological advancements.Participate in ongoing training to enhance product knowledge and support skills.

Join the dynamic team at Mercier Consultancy as a German Speaking IT Support Specialist in Athens. In this entry-level role, you will provide vital technical assistance to our clients, utilizing your fluency in German to effectively communicate with customers. Your contributions will play a crucial role in resolving IT issues promptly, thereby enhancing client satisfaction and productivity.As an IT Support Specialist, you will engage with a variety of technologies and systems, assisting clients in troubleshooting problems, setting up new hardware, and overcoming software challenges. We are looking for a candidate who is not only technically adept but also has excellent interpersonal skills to foster strong client relationships.

Are you a fluent Slovak speaker eager to embark on an exciting journey with a leading multinational technology powerhouse?Join our team as a Slovak Technical Support Specialist and become a part of the world’s largest multinational technology company renowned for its innovations in consumer electronics, software, and online services. Here in Greece, you will be welcomed into a vibrant and multicultural environment where your career can flourish!This is a unique chance to establish yourself as a technical representative for a prominent American tech giant and dynamically elevate your career!Key Responsibilities: Serve as the primary contact for Slovak-speaking customers Understand and evaluate customer needs to ensure satisfaction Deliver software troubleshooting for a variety of mobile devices including phones and tablets Assist customers in managing and securing their accounts and passwords Address post-sales inquiries related to online store transactions Handle a high volume of incoming calls and emails Foster strong and lasting relationships with customer accounts Resolve customer complaints by providing effective solutions Qualifications: Fluency in both written and spoken Slovak C1 proficiency in English Strong technical skills Familiarity with iOS or macOS, or similar technologies, is preferred Customer-centric mindset Commitment to delivering exceptional customer experiences Willingness to relocate to Greece EU citizenship required Benefits: Competitive gross monthly salary of 1300€ 14 monthly salaries per year Monthly performance bonuses up to 200€ Transportation bonus of 100€ Comprehensive relocation package including flight tickets, two weeks of free accommodation, assistance in finding housing, and taxi fare from the airport Flexible work-from-home policy while residing in Greece Extensive training course Ongoing first-class training and development opportunities Career advancement prospects Be part of a leading multinational call center Enjoy a diverse and modern workplace culture

Join our dynamic team as a Call Center Support Technician specializing in monitoring services. In this role, you will be responsible for providing exceptional technical support to our clients. Your expertise will help ensure smooth operations and enhance customer satisfaction. You will engage with various stakeholders to troubleshoot issues, implement solutions, and contribute to continuous improvement efforts.

Do you have a passion for the automotive world? Join the Customer Support Team of the leading global player in the luxury vehicle market, a company renowned for developing, manufacturing, and distributing premium cars and vans.We are currently seeking fluent Norwegian speakers who are excited to work remotely across Greece for this prestigious transportation leader!Key Responsibilities: Deliver exceptional customer service and technical assistance to users of luxury vehicles with a focus on digital services, ensuring high levels of customer satisfaction through various communication channels (inbound calls, chats, and emails). Aim for first call resolution and take full ownership of customer inquiries and issues. Interact with clients in a friendly and professional manner, actively listening to their needs and concerns. Provide support and solutions aligned with the company’s customer service policies. Maintain a high standard of customer support and satisfaction, keeping an updated customer relationship database.

Join Mercier Consultancy as a Spanish-Speaking Technical Support Specialist for a prestigious electronics company situated in Athens, Greece! In this pivotal role, you will provide high-quality technical assistance to Spanish-speaking customers, guiding them through troubleshooting steps and resolving issues with their electronic devices.If you have a passion for technology and a commitment to delivering outstanding customer service, this position is perfect for you. Become a valuable member of our vibrant team and contribute to ensuring our customers enjoy the best possible experience!ResponsibilitiesDeliver technical support in Spanish through phone, email, and chat for a variety of electronic products.Diagnose and troubleshoot technical issues effectively to boost customer satisfaction.Systematically document all customer interactions and resolutions in our support tracking system.Collaborate with technical teams to escalate and resolve intricate problems.Assist customers in comprehending product features and optimal usage.Stay updated on product enhancements and industry trends.Engage in continuous learning to enhance technical expertise and customer service skills.

Are you proficient in the German language? A fantastic opportunity in the technical support field is about to transform your career!We are on the lookout for a passionate and communicative Technical Support Consultant to join our client's team. Are you ready to embark on this exciting journey?This is your chance to work as a Technical Support Consultant for one of the leading tech companies, where you'll enjoy an exceptional working environment.In this role, you will be the first point of contact for customers, addressing and resolving their technical issues while nurturing solid customer relationships through prompt and professional assistance.Leverage your language skills and become part of a vibrant, multicultural team in Greece!Key ResponsibilitiesAs a German Technical Support Consultant, your duties will include:Handling incoming phone calls and assisting callers with various computer-related issues.Listening attentively to customer concerns to assess and resolve their problems.Utilizing customer information to diagnose technical issues and guide them through the necessary steps for resolution.Consulting the solutions database for existing customer problems and solutions, while contributing new information as required.Responding to emails and online chat inquiries for technical support.QualificationsThe ideal candidate for the German Technical Support Consultant position should possess:Native or C2 level proficiency in German.B1-B2 English proficiency.A strong interest in technology and a desire to learn about new innovations.Excellent communication skills.Previous experience in customer support is advantageous.BenefitsUpon succeeding in this role as a German Technical Support Consultant, you will enjoy:A competitive salary with two additional salaries per year.A monthly productivity bonus.Comprehensive relocation support (including flight to Greece, four weeks of hotel accommodation, airport transfers, help with apartment hunting, and real estate fees covered when applicable).A health package.Full training provided by certified instructors.Opportunities for professional growth and development.Participation in special events and community initiatives.Free online Greek language courses.A state-of-the-art workplace with relaxing break areas.The opportunity to work for a Great Place to Work-Certified company that values diversity and provides equal opportunities for all.

Are you fluent in Danish? A remarkable opportunity in technical support awaits you!We are excited to present an opening for a passionate and communicative Technical Support Advisor on behalf of our esteemed client. Are you ready to embark on your next adventure?This is your chance to represent one of the leading tech giants in the consumer electronics sector, all while being part of a supportive and dynamic work environment.In this role, you will be the first point of contact for customers, addressing their technical issues through various channels such as phone, email, and chat. Your goal will be to foster strong customer relationships by responding to inquiries and resolving concerns with efficiency and professionalism.Join a vibrant, multicultural team in Greece and utilize your language skills!Key Responsibilities:Provide expert software troubleshooting for mobile devices, including smartphones and tablets.Assist customers in managing their accounts and securing their passwords.Handle post-sales inquiries related to the online store.Deliver exceptional support by offering accurate and comprehensive information using appropriate methods and tools.Manage a high volume of incoming calls and emails.Establish trust and build sustainable relationships with customers through open communication.Address customer complaints and provide effective solutions.Identify customer needs to ensure satisfaction.

hmgroup is looking for a Location Support Specialist based in Athens. This role serves as a vital link between the company and its various sites, helping to keep daily operations on track and supporting teams where needed. Key responsibilities Assist teams at multiple locations with their operational requirements Handle inquiries and address issues as they come up Promote clear communication across departments to keep information moving efficiently What we value Dedication to supporting colleagues and advancing company objectives A proactive mindset for problem-solving and process improvement Strong, clear communication abilities

Join Mercier Consultancy in a remarkable opportunity as a Czech-Speaking Technical Support Specialist for a prominent electronics company in Athens, Greece! This pivotal role involves delivering outstanding technical assistance to Czech-speaking customers, addressing their concerns regarding electronic devices.If you have a passion for technology, possess excellent problem-solving abilities, and a strong commitment to customer service, we encourage you to apply and become a part of our dedicated team!Key Responsibilities Deliver technical support in Czech through phone, email, and chat for customers using electronic devices. Efficiently identify and resolve product-related issues to maintain high customer satisfaction. Accurately document customer interactions and solutions in our support database. Collaborate with product and engineering teams to escalate complex issues when necessary. Educate customers on product features and effective usage practices. Stay abreast of product updates and technological advancements. Engage in continuous training to enhance product knowledge and customer support skills.

We are seeking a dynamic and motivated Italian-speaking professional to join our client's Customer Support team in Athens. In this role, you will assist customers with technical inquiries, ensuring they receive the best possible support. No prior IT experience is necessary; if you possess strong communication skills and a passion for helping others, we will equip you with the training needed to excel!Your journey will begin with comprehensive hands-on training that will not only familiarize you with our client's products but also hone your problem-solving abilities. This position is an excellent opportunity to kick-start your career in customer experience, product support, or IT.Key Responsibilities:• Address customer inquiries through phone, email, or chat with a positive and helpful demeanor.• Assist customers in navigating through basic troubleshooting procedures to resolve technical challenges.• Maintain customer satisfaction by providing timely and clear updates.• Escalate complex technical issues to senior team members when necessary.Requirements:• Proficient communication skills in Italian (both written and spoken).• Fluent in English (C1 level).• A patient, empathetic approach with a strong customer-first mentality.• Eagerness to learn and adapt to new systems and processes.• Basic computer literacy (we’ll provide the training you need).• Must be able to work on-site at our client’s office in Athens.

Join Mercier Consultancy in a unique opportunity as an Icelandic Speaking Technical Support Specialist for a leading online search engine based in Athens, Greece! In this pivotal role, you will deliver exceptional technical support to Icelandic-speaking users, assisting them in navigating and resolving issues associated with the platform.If you're passionate about technology, dedicated to providing outstanding online services, and enjoy helping others, we welcome you to become part of our vibrant team, contributing to an exceptional user experience!ResponsibilitiesDeliver technical support in Icelandic via multiple channels, including phone, email, and chat.Diagnose and troubleshoot technical issues related to the online search engine.Accurately document user interactions and solutions in our support database.Work closely with product and engineering teams to escalate and resolve complex issues.Educate users on product features, updates, and best practices.Stay updated on industry trends and emerging technologies.Participate in ongoing training to enhance technical skills and product knowledge.

Join Mercier Consultancy as a German-Speaking Technical Support Consultant! This is a remarkable opportunity for individuals eager to kickstart their career in tech support without prior experience. As part of our dynamic team, you will deliver exceptional service to our German-speaking clients, assisting them with technical inquiries related to our innovative products and services.In this role, you will undergo a comprehensive training program designed to equip you with the essential skills and knowledge to excel. You will interact with clients through various channels, troubleshoot their issues, and provide effective solutions to enhance their overall experience.Key ResponsibilitiesDeliver technical support to German-speaking clients via phone, email, and chat.Troubleshoot and resolve technical issues, providing clear, step-by-step solutions.Document all client interactions and technical issues accurately in our support system.Advise clients on best practices for maximizing the use of our products.Collaborate with team members to address complex issues as needed.Engage in training sessions to enhance your technical knowledge and customer service skills.Collect and analyze client feedback to identify areas for improvement in our support services.

Join Mercier Consultancy in an exciting role as a Polish-Speaking Technical Support Specialist for a leading electronics company in Athens, Greece! In this vital position, you will provide outstanding technical assistance to Polish-speaking clients facing challenges with their electronic devices.If you have a deep passion for technology, an aptitude for problem-solving, and a commitment to exceptional customer service, we invite you to apply and become a part of our vibrant team!Key ResponsibilitiesProvide technical support in Polish via phone, email, and chat to customers using electronic products.Diagnose and resolve product-related issues to ensure high levels of customer satisfaction.Accurately document interactions and solutions within the support system.Collaborate with engineering teams to escalate and resolve complex issues.Inform customers about product features, functionalities, and best practices for use.Stay informed on product updates and technological advancements.Participate in ongoing training to enhance product knowledge and customer support skills.

Join Mercier Consultancy as an Italian-Speaking Technical Support Specialist for a leading electronics company based in Athens, Greece! In this essential role, you will deliver top-notch technical support to Italian-speaking customers, assisting them in diagnosing and resolving issues with their electronic devices.If you are enthusiastic about technology and dedicated to providing exceptional customer service, this is an exciting opportunity for you. Become a part of our vibrant team and play a significant role in fostering an innovative environment where customer satisfaction is our utmost priority!Key ResponsibilitiesOffer technical support in Italian through phone, email, and chat for customers utilizing a range of electronic products.Efficiently diagnose and troubleshoot product-related issues to ensure high levels of customer satisfaction.Document customer interactions and solutions accurately in our tracking system.Work collaboratively with technical teams to escalate and resolve complex issues.Provide guidance to customers on product features and usage.Stay informed on product updates and industry trends.Engage in continuous training to enhance technical and customer service skills.

Join Mercier Consultancy and seize an exciting opportunity as a Portuguese-Speaking Technical Support Specialist for a premier electronics company located in Athens, Greece! In this vital position, you will provide exceptional technical support to Portuguese-speaking customers, helping them troubleshoot and resolve issues with their electronic devices.If you are passionate about technology and committed to delivering outstanding customer service, this role is perfect for you. Become an integral part of our dynamic team and contribute to fostering customer satisfaction and loyalty!Responsibilities Provide technical support in Portuguese via phone, email, and chat for customers utilizing various electronic products. Diagnose and troubleshoot issues efficiently to enhance customer satisfaction. Accurately document all customer interactions and resolutions in our support tracking system. Collaborate closely with technical teams to escalate and resolve complex problems. Guide customers in understanding product features and optimal usage. Stay updated on product developments and industry innovations. Engage in continuous training to enhance technical knowledge and customer service skills.

Join Mercier Consultancy in an exciting role as a Slovak-Speaking Technical Support Specialist for a prestigious electronics company located in Athens, Greece! In this essential position, you will be tasked with delivering outstanding technical assistance to Slovak-speaking clients, helping them navigate and resolve issues with their electronic devices.If you are passionate about technology, possess strong problem-solving skills, and are dedicated to exceptional customer service, we welcome you to apply and join our enthusiastic team!Responsibilities Provide technical support in Slovak via phone, email, and chat for customers using electronic devices. Diagnose and troubleshoot product-related issues to ensure customer satisfaction. Accurately document customer interactions and solutions in the support database. Collaborate with product and engineering teams to escalate complex issues. Educate customers on product features and optimal usage. Stay informed about product updates and technological advancements. Engage in continuous training to enhance product knowledge and customer support capabilities.

Optasia is a pioneering B2B2X financial technology platform focused on scoring, financial decision-making, disbursement, and collection. Our mission is to promote financial inclusion for everyone. We are transforming the financial landscape in our unique way.We are on the lookout for motivated professionals who are energetic, results-oriented, and possess a can-do attitude. Join a dynamic team of like-minded individuals dedicated to delivering innovative solutions in an exciting environment.As a key member of the Technical 1st-Level Support team at Optasia, you will play a crucial role in ensuring the highest levels of system availability and performance. The Technical 1st-Level Support Engineer will be tasked with monitoring, supervising, and maintaining system and network components, making informed decisions to uphold optimal network performance and productivity.Key ResponsibilitiesMonitor system, network, application, and service alerts daily, providing first-level support across rotating shifts (24/7)Respond to alerts by validating, diagnosing the cause, and resolving or escalating issues as neededMaintain an incident log to document all alerts, ensuring each log includes a clear problem description, resolutions, and actions takenConduct health and quality checks on systems to guarantee operational excellenceAct as a liaison between various support groups during system outages and collaborate with third-party vendors or service providers to resolve issuesExhibit strong multitasking, teamwork, analytical thinking, and prioritization skillsDemonstrate hands-on experience with relational databases, application servers, web servers, VMware, and Linux environmentsUtilize case management and monitoring tools effectivelyQualificationsWillingness to work on a rotating schedule (shifts)At least 2 years of experience in Technical Support or Network Operations CenterProficient understanding of Network SystemsStrong knowledge of Linux and RDBMSExceptional monitoring and analytical abilitiesStrong written and verbal communication skillsPassion for learning new technologies and collaborating with creative mindsProactive, accountable, and results-drivenAttention to detail, with the ability to multitask and prioritize effectivelyComfortable managing multiple clients and team dynamicsFlexible, ambitious, and adaptable to changeExcellent judgment, organizational, and problem-solving skillsWhy You Should Apply