Technical Operations Analyst

Become a valued member of Novibet as a Technical Operations Analyst!Are you passionate about Technology and eager to play a pivotal role in a vibrant, expanding organization? If you thrive in a fast-paced environment, we invite you to explore this exciting opportunity.About UsEstablished in 2010, Novibet is a leading GameTech company with operations across Europe, the Americas, and various countries including Greece, Brazil, Ireland, and New Zealand. With over 1,200 employees and offices in Greece, Malta, Brazil, and Mexico, we are dedicated to remaining at the forefront of technological innovation, consistently enhancing the online gaming experience for our growing customer base.Why Choose Novibet?At Novibet, we empower our team members to excel, focusing on growth and continuous learning. Join a community of innovative thinkers and problem solvers who adapt to new challenges and contribute to an inclusive and supportive workplace culture.Join our global team of over 1,200 professionals who value collaboration, creativity, and personal development.Your Role:As a Technical Operations Analyst, you will be an integral part of our team, providing essential support for internal processes and business teams on our platform. You’ll collaborate closely with a friendly, dedicated group of professionals, tackling complex problems and ensuring swift results. Your responsibilities will encompass all facets of troubleshooting critical 24/7 client operations.Key Responsibilities:Deliver first-level technical support to address, investigate, and resolve escalated incidents and service requests via our internal Service Management system.Facilitate escalation to internal support teams for issues that require further resolution and monitor incidents until they are resolved.Implement the incident management process to restore services and normalize platform operations as quickly as possible (using Atlassian Jira ITSM).Engage in proactive monitoring of live production environments and manage events based on internal dashboards and alerts generated by monitoring tools (Prometheus, Grafana).Conduct tests to identify and confirm application defects and issues with external service providers, coordinating with relevant stakeholders.Collaborate with development teams to investigate and retrieve real-time production logs (ELK Stack - Kibana).Execute IT operations procedures efficiently to support the team’s objectives.

Join Kpler as a Revenue Operations Analyst, where you will play a crucial role in optimizing our revenue processes. In this dynamic and analytical position, you will collaborate with cross-functional teams to enhance data accuracy and improve our sales strategy. Your insights will directly influence decision-making and drive revenue growth.

Join our dynamic team at crossbordertalents as a Technical Operations Data Specialist. We are seeking individuals with a passion for data and operations, who are fluent in both Greek and English. Your role will involve managing daily operations, fostering knowledge sharing, and contributing to our mission of excellence.Key Responsibilities: Conduct data mapping and integrate various systems. Implement and maintain parametrization strategies and activities. Execute various debt collection processes as per established work instructions. Investigate and resolve daily task-related incidents effectively. Create, enhance, and maintain documentation and procedures. Ensure high-quality outcomes in a rapidly evolving environment. Identify and recommend areas for improvement within processes.

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing travel by transcending traditional transfer services. We are the pioneers of a comprehensive, personalized in-destination travel experience. From the moment travelers arrive at their destination until their return home, Welcome caters to all their travel needs—transfers, sightseeing excursions, and local insights—delivered in the most effortless, friendly, and tailored manner possible. Our drivers are local experts who share invaluable knowledge to ensure travelers feel at home no matter where they are. In response to evolving health and safety standards, we have also implemented contactless rides, rigorous cleaning protocols, and protective measures to guarantee a safe journey.As a dynamic travel tech startup, Welcome is rapidly scaling its operations and establishing itself as a global leader in in-destination travel services.Ranked among the highest-rated global transportation companies with an impressive 4.9/5 stars.Expanded from 200 to 350 destinations last year, achieving our ambitious growth target for 2024.Over 4,000 travel partners including 2,500 hotels and various vacation rentals, adding more than 50 new partners each month.Servicing over 2.5 million satisfied travelers annually.⭐ To explore more about Welcome's vibrant culture, check out our TikTok account: here.⭐The TeamWe are a diverse and dynamic group passionate about travel and committed to exceptional quality. Each member of our team is driven by a shared belief in our mission at Welcome, working tirelessly to achieve our goals. We challenge conventional thinking, prioritize design, and focus on simplicity and usability to create memorable experiences. We are dedicated to learning and discovering innovative ways to serve our community while advancing our personal and professional growth. Our approach is grounded in humility and a “pay it forward” mentality, all while pursuing ambitious and bold objectives.As a Senior Operations Business Intelligence Analyst, you will be pivotal in coordinating various projects within the operations landscape. This role merges strategic business insight with data analytics expertise, necessitating a robust understanding of both business and technical dimensions. Reporting to the Operational Excellence Manager, you will be essential in optimizing operations and enhancing data-driven decision-making processes.

Η OPTIMUS ENERGY αναζητά έναν Technical Support Specialist για να ενισχύσει την ομάδα της.Κύριες Αρμοδιότητες:Παροχή τεχνικής υποστήριξης στους πελάτες μέσω τηλεφώνου και email.Διεξοδική καθοδήγηση των πελατών για την αποκατάσταση τεχνικών βλαβών.Συνεργασία με άλλες τεχνικές ομάδες για την επίλυση σύνθετων προβλημάτων.Διαχείριση και παρακολούθηση της λειτουργίας των εταιρικών συστημάτων.Ανάλυση τεχνικών αιτημάτων και παροχή άμεσων και αποτελεσματικών λύσεων.Διάγνωση και επίλυση προβλημάτων συνδεσιμότητας.Απαιτούμενα Προσόντα:Πτυχίο ΑΕΙ Θετικής Κατεύθυνσης.Μέχρι 2 χρόνια προηγούμενης εργασιακής εμπειρίας.Πολύ καλή γνώση της Αγγλικής γλώσσας, τόσο προφορικά όσο και γραπτά.Άριστη γνώση του Office 365.Δεξιότητες:Εξαιρετικές επικοινωνιακές ικανότητες.Ικανότητα αναλυτικής σκέψης και επίλυσης προβλημάτων.Υπευθυνότητα και προσαρμοστικότητα.Ομαδικό πνεύμα.Παροχές Εταιρείας:Προοπτικές εξέλιξης εντός ενός ισχυρού Ομίλου εταιρειών.Συμμετοχή σε πρόγραμμα Ιδιωτικής Ασφάλισης Υγείας και Ζωής.

Role overview Piraeus Bank is hiring a Business Analyst based in Athens, Attica, Greece. This position plays a key part in supporting strategic projects and improving daily operations. The analyst reviews bank data, identifies patterns, and provides input that shapes the direction of banking services. What you will do Examine data from multiple sources across the bank Develop insights to guide business strategy Supply teams with the information needed for important decisions Take part in projects focused on increasing operational efficiency

We are seeking a detail-oriented and proactive Freight Collection Analyst to join our dynamic team at Angelicoussis Group. In this role, you will be responsible for monitoring and managing freight collections, ensuring timely and accurate processing of transactions. You will collaborate with various departments to facilitate efficient operations and maintain strong relationships with our partners and clients.

Capture One seeks a Senior Business Analyst based in Athens, Attica, Greece. The position centers on translating business requirements into actionable solutions that help advance company objectives. Key responsibilities Collaborate with stakeholders to gather insights into business needs and ongoing challenges Examine current processes and suggest ways to enhance efficiency or effectiveness Assist in rolling out strategic initiatives designed to drive growth Role focus This role emphasizes both analysis and practical problem-solving. The Senior Business Analyst will play a part in shaping improvements across the organization by supporting projects from idea to implementation.

Join our dynamic team at netcompany1 as a Lead IT Business Analyst specializing in Agile methodologies. In this pivotal role, you will leverage your expertise to drive innovative IT solutions and enhance business processes. Your leadership will be instrumental in collaborating with cross-functional teams to deliver exceptional value to our clients.

Are you an experienced Business Analyst / IT Consultant specializing in Taxation or related fields, eager for your next professional challenge? Join our innovative team at EUROPEAN DYNAMICS and embark on a rewarding international career.Your RoleEngage with stakeholders from Tax Authorities to gather, analyze, and validate business requirements for a cutting-edge taxation system.Assess current (“as-is”) and prospective (“to-be”) taxation processes.Create detailed documentation of complex tax workflows utilizing BPMN, UML, or similar modeling languages.Work closely with technical teams to ensure business requirements are accurately reflected in system specifications.Assist in the design of modules including Taxpayer Registration, Assessment, Returns, Payments, Debt Management, Audit & Compliance, and Reporting.Conduct gap analyses, data mapping, and comprehensive process reviews.Participate in workshops, presentations, and validation sessions with stakeholders at the EU and national levels.Contribute to quality assurance efforts, including test scenario creation, acceptance testing support, and traceability management.What We’re Looking ForA degree in IT or a related field.Over 3 years of experience as a Business Analyst, Functional Consultant, or IT Consultant.Demonstrated experience with Taxation Systems, Revenue Services, eGovernment, Public Administration IT, or similar sectors.In-depth knowledge of BPMN 2.0 with practical experience using tools like Camunda Modeler or equivalents.Familiarity with tax administration processes (registration, filing, payments, audits, enforcement, etc.).Exceptional documentation, communication, and workshop facilitation abilities.Fluency in English; proficiency in additional EU languages is an asset.Preferred QualificationsExperience with enterprise architecture or modeling tools (ArchiMate, UML, etc.).Previous involvement in EU regulatory frameworks or government projects across Europe.Understanding of Agile/Scrum methodologies.Exposure to interoperability frameworks, API-driven architectures, or integration with external government systems.Background in data analysis or reporting within public financial systems.What We OfferWe value talent and dedication and provide competitive compensation and benefits:Attractive full-time salary.Flexible options for remote, on-site, or hybrid work arrangements.Private health insurance under the company’s group plan.Flexible working hours.Access to top-notch tools and technologies.Opportunities to engage in significant national taxation transformation initiatives.Professional development opportunities including language courses, specialized training, and continuous learning.Career advancement potential within our organization.

The Junior Financial Analyst role at Mellon Group is based in Athens, Attica. This position centers on supporting financial analysis and reporting tasks within the team. What you will do Assist with financial analysis and regular reporting activities Work closely with senior analysts to gain insight into financial decision-making Take part in the development of strategic plans Team and learning This role offers the chance to collaborate with experienced colleagues, providing exposure to real business decisions and the planning process.

Join Mellon Technologies as we seek a talented Banking Business Analyst for our client in the banking sector. In this role, you will collaborate closely with the Product Owner to ensure user stories are clear, detailed, and ready for development.Key Responsibilities:Work alongside the Product Owner to clarify and detail user stories for effective development.Analyze high-level requirements and break them down into structured tasks, edge cases, and acceptance criteria.Gather functional details from internal teams (Risk, Compliance, Ops, Engineering) to finalize story definitions.Maintain documentation, workflows, and supporting materials essential for delivery.Assist in refinement sessions by providing detailed functional clarifications.Identify dependencies, constraints, and risks early to avoid delivery obstacles.Ensure teams have all necessary information to commence development without ambiguity.Collaborate with QA and Engineering to confirm understanding of expected behaviors.Support the Product Owner in establishing and refining acceptance criteria.Participate in reviewing completed stories to ensure they meet functional expectations.Assist in validating functionalities against business rules, banking processes, and regulatory requirements.Coordinate with QA for test scenarios and provide clarifications on business logic.Act as a bridge between departments to gather clarifications and business rules.Ensure alignment between business units and the Scrum Team as new information arises.Monitor operational impacts and keep relevant stakeholders informed.Identify recurring gaps or obstacles and recommend improvements to refinement and delivery processes.Maintain and update product documentation for new features, workflows, and rule changes.Support the team in enhancing the predictability, clarity, and quality of deliverable increments.

Join Kpler, a leading data intelligence platform for the global commodity markets, as a Market Data Analyst specializing in Agriculture. In this role, you will be vital in analyzing agricultural market trends, interpreting data, and providing insights that will help shape our clients' business strategies.As a part of our dynamic team, you will leverage advanced analytical tools and methodologies to gather and assess data from various agricultural sectors. Your analytical skills will contribute to enhancing our data products and delivering actionable insights to our clients.

Role Overview Kpler is looking for a Senior Fuel Oils Analyst in Athens. This position focuses on delivering insights into the fuel oils market through careful analysis and collaboration. What You Will Do Analyze data trends related to fuel oils Develop clear, actionable reports for internal and external stakeholders Work closely with teams across the company to strengthen Kpler’s market intelligence products

H&M Group seeks a Commercial Business Analyst based in Athens. This position centers on using data to inform business strategy and support decision-making across the organization. Key responsibilities Collaborate with teams throughout the company to analyze market trends and consumer behavior Evaluate operational performance using quantitative and qualitative data Deliver insights that help guide decisions aimed at growth and stronger results What you will work on This role focuses on translating complex data into actionable recommendations. The analyst reviews current market conditions, studies how customers interact with the business, and assesses internal processes to support ongoing improvements.

Antenna is seeking an IT Business Analyst to support its operations in Athens, Greece. This position connects technology teams and business stakeholders, helping ensure IT solutions support the company’s strategic objectives. Role overview The IT Business Analyst gathers requirements from multiple stakeholders, reviews current business processes, and identifies ways to improve efficiency through technology. The role involves translating business needs into clear technical specifications. Key responsibilities Work with stakeholders to collect and document business requirements Analyze existing processes and identify areas for improvement Propose solutions that support operational goals and efficiency Location This role is based in Athens, Attica, Greece.

Maran Tankers Management Inc., a premier tanker operator and a vital part of the Angelicoussis Group, is seeking a skilled and proactive Vessel Operations Manager to oversee our fleet operations. Key ResponsibilitiesEffectively manage and supervise the operations of assigned vessels, ensuring high standards of operational performance.Ensure the operational efficiency of company vessels through diligent oversight and strategic planning.Provide expert guidance and instructions to vessel Masters regarding voyage planning, charter party compliance, cargo operations, bunkering processes, and effective communication (including operational and position reporting).Conduct thorough voyage planning and analysis upon completion of each voyage to enhance future operations.Collaborate with various internal departments including Commercial, Technical, and Freight Collection to ensure seamless operations.

Join our dynamic team at finartix as an IT Technical Project Manager, where your passion and expertise will drive the successful execution of diverse IT projects. In this fast-paced role, you will oversee project life cycles, ensuring meticulous documentation, stakeholder engagement, and the delivery of high-quality results within budget and time constraints. You will gain invaluable experience across various sectors, tackling complex projects while collaborating with both internal teams and external partners.Key Responsibilities:Oversee and direct IT projects from inception to completion, guaranteeing successful outcomes aligned with scope, schedule, and budget.Create and manage detailed project plans that outline objectives, timelines, resource allocation, and risk management strategies.Coordinate activities, tasks, and dependencies across cross-functional teams to ensure alignment with project goals.Identify potential risks and issues, proactively developing mitigation strategies to ensure project continuity.Track project progress and performance metrics, delivering regular updates to stakeholders and management.Promote effective communication and collaboration among team members, stakeholders, and external vendors.Serve as the primary contact for project inquiries, maintaining responsiveness and professionalism.Engage in account management and business development activities to leverage new opportunities within client ecosystems.

Welcome, established in 2015 in Athens, Greece, is revolutionizing the travel industry by offering a unique and personalized in-destination travel experience. Going beyond traditional transfer services, we cater to all travelers' needs—from arrivals to departures—with exceptional transfers, sightseeing excursions, and insightful local information. Our expert drivers share their local expertise, ensuring that every traveler feels at home no matter where they are. Committed to safety, we have implemented contactless rides, rigorous cleaning protocols, and protective equipment for a secure journey.As a dynamic travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.Ranked as one of the highest-rated global transportation companies with 4.9/5 stars.Expanded from 200 to 350 destinations in just one year, successfully reaching our ambitious growth target for 2024.Collaborates with over 4,000 travel partners, including 2,500 hotels and numerous vacation rentals, adding 50+ new partners monthly.Delighted over 2.5 million travelers annually.

As a Store Operations Assistant at delivery hero, you will play a vital role in ensuring efficient store management and exceptional customer service. Your responsibilities will include assisting in day-to-day operations, maintaining inventory accuracy, and providing support to the management team. You will have the opportunity to work in a dynamic environment and contribute to the success of our store.