Swedish Customer Support Representative | E-commerce - Athens

Are you a fluent Swedish speaker with outstanding communication skills?Join our team as a Swedish Customer Support Representative at a leading e-commerce company!Your Responsibilities:Engage with customers via chat and phoneProvide solutions to how-to questionsTroubleshoot customer issues effectivelyDeliver an exceptional experience that customers appreciate

Join our dynamic team as a Czech Customer Support Representative for a prominent e-commerce company in Athens!Your Responsibilities: Engage with customers via chat and phone to provide top-notch support. Assist customers by answering how-to questions and resolving issues. Deliver exceptional experiences that leave customers satisfied.

Join a dynamic and leading e-commerce company as a Slovak Customer Support Representative! This exciting role involves engaging with customers through chat and phone, providing solutions, and ensuring a remarkable customer experience.Your Responsibilities:Interact with customers via chat and phone to provide supportAddress how-to inquiries effectivelyTroubleshoot various customer issuesDeliver exceptional customer experiences that foster loyalty

Are you a native Estonian speaker with exceptional communication abilities?We invite you to join a prominent e-commerce company as an Estonian Customer Support Representative!Your Responsibilities: Engage with customers via chat and phone Provide answers to how-to inquiries Assist customers in resolving issues Deliver an outstanding experience that customers appreciate

Are you a passionate Norwegian speaker eager to embark on a rewarding journey in customer support? If you thrive on assisting others and delivering exceptional experiences, we invite you to apply for the position of Norwegian Customer Support Representative at a prestigious e-commerce company. In this key role, you will be instrumental in providing top-notch support to customers, ensuring their shopping experience is seamless and enjoyable.Your Responsibilities:Engaging with customers via chat and phone to address inquiries and provide supportResponding to how-to questions with clarity and patienceTroubleshooting customer issues effectivelyCreating memorable experiences that customers truly appreciate

Are you fluent in Swedish and eager to work in one of the top workplaces in Greece? Join Speakit, a premier recruitment agency, dedicated to placing you in your ideal role with a globally recognized multinational company.Your Daily Responsibilities:From your first day, you will be immersed in a vibrant multicultural environment and partake in a comprehensive training program designed to enhance your technical abilities.You will collaborate with a dynamic team, utilizing your Swedish language proficiency to address customer inquiries through email, chat, and phone.Key Responsibilities: Serve as the primary contact for customer support Promptly respond to customer queries Process orders, forms, applications, and requests Communicate and coordinate with colleagues as required Assess customer needs to ensure satisfaction

Are you a passionate individual fluent in Danish with exceptional communication abilities? Join us as a Danish Customer Support Specialist for a prominent e-commerce organization! In this dynamic role, you'll engage with customers to enhance their online shopping experience.Your Responsibilities:Engage with customers via chat and phone supportProvide solutions to how-to inquiriesAssist in troubleshooting customer issuesDeliver a memorable customer experience that fosters loyalty

Join Cross Border Talents as a Swedish Customer Advisor in the vibrant city of Athens, Greece! Since 2014, we have been tackling the Digital Skills Shortage with innovative global recruitment strategies and cutting-edge algorithms. Our mission is to bridge talented individuals with leading employers in stunning cities, enhancing the quality of life for our candidates. Our commitment to excellence has earned us 3 prestigious seals from the European Commission, highlighting the impact of our vision. With over 1000 job openings every month in 10 EU countries, we invite you to be part of our success story!Are you eager to gain professional experience while enjoying the breathtaking city of Athens, rich in culture and history? Picture yourself unwinding with surfing lessons after work!Utilize your language and tech skills in a dynamic environment! Join a top-tier BPO in Athens, where your role as a customer support agent involves delivering exceptional service to customers while collaborating with renowned global brands.Your Role as a Customer Advisor:Represent a prestigious global brand.Thrive in a multicultural setting.Cultivate customer relationships to deliver outstanding experiences.Utilize open-ended questions and support documents to troubleshoot effectively.Provide solutions to common inquiries and challenges.

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our Client's Online Marketplace Platform Department! In this crucial Junior role, you'll assist our Dutch-speaking clients as they explore our dynamic online marketplace. Your contributions will be instrumental in ensuring a seamless and enjoyable user experience for those utilizing our platform for their buying and selling endeavors.This position is perfect for those who are enthusiastic about e-commerce and customer service. If you pride yourself on being a proactive problem-solver with outstanding communication skills, we would love to have you as part of our team!Key ResponsibilitiesDeliver exceptional customer support in Dutch via email, phone, and chat.Help users with inquiries about marketplace functionalities, listings, and transactions.Accurately document customer interactions in our support system.Collaborate with internal teams to address customer feedback and enhance user experience.Advise customers on best practices for maximizing their marketplace usage and engagement.Participate in ongoing training to stay informed about platform updates and features.

Join Cross Border Talents as a Swedish Customer Support Specialist in Athens, Greece!Are you a fluent Swedish speaker eager to assist customers and resolve their inquiries? This is your chance to become part of a dynamic team!Your Responsibilities:Handle and document customer inquiries through dedicated phone lines.Ensure precise data entry for customer interactions within our service database.Manage client complaints following the company’s escalation procedures.Respond to support calls and emails promptly, ensuring resolution within established service level agreements (SLAs).Utilize open questioning techniques, support documentation, and system training to troubleshoot issues.Provide solutions and recommendations for frequently encountered problems.

Role overview Mercier Consultancy is looking for a Swedish-Speaking Customer Expert to support a major food delivery platform in Athens, Greece. This position offers paid relocation for those moving to Athens and the opportunity to help Swedish-speaking customers enjoy a reliable food delivery experience in a vibrant city. What you will do Support customers in Swedish via phone, email, and live chat. Assist with placing, tracking, and managing food orders. Address customer questions, complaints, and issues with professionalism and efficiency. Work closely with delivery and operations teams to resolve service incidents. Document customer interactions and feedback accurately. Offer suggestions to improve service quality and customer satisfaction. Participate in ongoing training to build product knowledge and service skills. Location and relocation This position is based in Athens, Attica, Greece. Paid relocation support is available for candidates joining the team from other locations.

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our dynamic Online Marketplace Platform Department! This essential position involves assisting our Dutch-speaking clients in navigating our innovative marketplace platform, ensuring they receive top-tier support that enhances their online buying and selling experiences. Your role is pivotal in delivering exceptional customer service and guidance at every step of their journey.If you are enthusiastic about e-commerce and excel in customer service within a fast-paced environment, this is the ideal opportunity for you. Become a part of our team and contribute to the evolution of online marketplaces!Responsibilities Handle customer inquiries in Dutch through phone, email, and chat communication channels. Provide assistance regarding account management, listings, and transactions on the marketplace platform. Log all customer interactions and resolutions accurately in our CRM system. Collaborate with various departments to troubleshoot and resolve complex issues. Educate clients on best practices for effectively utilizing the platform. Gather user feedback to inform service improvements and platform enhancements. Participate in ongoing training to stay informed on platform updates and features.

Cross Border Talents is currently seeking fluent Swedish speakers to join our dynamic team in Athens, Greece. Are you ready for an exciting opportunity to relocate abroad and embark on a new adventure?Your Role as a Customer Technical Advisor: Handle and document customer inquiries and questions received through dedicated toll-free lines; Accurately log consumer feedback and queries in our customer service database; Address client complaints and ensure they are documented according to the company's escalation policy; Respond to all support calls and emails promptly, ensuring resolutions are achieved within agreed SLAs; Utilize open-ended questions, support documentation, and system training to troubleshoot effectively; Provide solutions to common issues and respond to frequently asked questions.

Join Mercier Consultancy as a German Speaking Customer Service Representative and become a vital part of our Online Retail Department. In this dynamic position, you will deliver exceptional support to our German-speaking clientele, guiding them through our online retail platform and ensuring a flawless shopping journey.Your proficiency in German is essential as you address customer inquiries regarding product details, order management, returns, and overall support. By providing outstanding service, you will help us uphold customer satisfaction and loyalty in our e-commerce operations.Key ResponsibilitiesDeliver top-notch customer service in German via multiple communication channels, including phone, email, and chat.Assist customers with queries about products, order status, and shipping details.Effectively and professionally resolve customer issues and complaints.Maintain detailed records of customer interactions in our CRM system.Work closely with warehouse and logistics teams to guarantee timely order fulfillment.Collect customer feedback to aid in the continuous enhancement of our services and offerings.Stay informed about the latest trends and promotions in the online retail sector.

Join the Award-Winning Team at CQS! We are proud to announce our recognition in the Top Employers 2025 ranking by WhereWeWork.com, based on our employees' feedback, where we achieved: 1st place in the BPO & Services sector 2nd place in the overall Top 50 in GreeceBecome part of a team recognized for its excellent work environment!We thrive on communication and are passionate about delivering services that ensure a positive experience for our customers!We are offering exciting opportunities in customer service, representing the biggest brands in Greece!Join our dynamic team of over 2000 members and advance your career by gaining valuable experience and skills.We look forward to welcoming you to our team as a Customer Support Advisor for one of our projects! Your Role:You will be the primary point of contact for our customers, helping them resolve their issues and positively transforming their service experience! Join us if you:⭐ Have a talent for communication Focus on providing quality customer service Are passionate about achieving your goals Seek a stable work environment with consistent earnings and opportunities for professional growth Want to be part of a team recognized as one of the Top Employers in GreeceAdditional Requirements:High School DiplomaGood knowledge of computers and English languagePrevious experience in a call center or customer service position will be considered an advantageAvailability for 8 or 6 hours, 5 days a week, in morning & afternoon shifts – Positions are based in CQS offices in central Athens, with a hybrid work modelWhat We Offer:Monthly salary paid on fixed dates, based on your experience, with overtime, bonuses, and insuranceRecognition and rewards with a competitive bonus based on individual performancePermanent employment contract from day one - so you can focus on your job securityComprehensive paid training program to transform you into an expert!Opportunity to work from home with a hybrid work model based on performance (flexibility to alternate between office and home)Refer a Friend program with bonuses!Easy access to our offices via public transportationContinuous training and support from our experienced team...

Join Mercier Consultancy, a dynamic company committed to excellence, as we seek a passionate German-Speaking Customer Service Representative for our Online Shopping Platforms Department. In this engaging entry-level position, you will deliver outstanding support to our German-speaking clientele, assisting with their online shopping inquiries and ensuring a smooth purchasing journey.Your proficiency in the German language will be pivotal as you navigate clients through our e-commerce platform, providing them with essential product information, tracking orders, and addressing any challenges they may face. You will be instrumental in enhancing customer satisfaction and loyalty within our online retail ecosystem.Key ResponsibilitiesProvide exceptional customer service in German via phone, email, and chat for online shopping inquiries.Assist customers with detailed product information, order tracking, and return processes.Efficiently resolve customer complaints and deliver timely solutions.Accurately document customer interactions in our CRM system.Collaborate with internal teams to ensure efficient order fulfillment and issue resolution.Collect and analyze customer feedback to enhance our services.Stay informed about current promotions, products, and e-commerce trends.

Join Mercier Consultancy as a Czech-Speaking Customer Support Representative in our Logistics Department, based in vibrant Athens, Greece! This pivotal role will allow you to provide top-notch assistance to our Czech-speaking clients, addressing their inquiries related to logistics and supply chain services. Your customer support expertise will be instrumental in facilitating effective communication and resolving issues, ensuring an optimal logistics experience.We are seeking enthusiastic individuals who are passionate about logistics and possess excellent communication skills. If you thrive on helping customers and tackling complex logistical challenges, we want to connect with you!Key Responsibilities Deliver customer support in Czech through various channels including phone, email, and chat Assist clients with questions regarding shipments, tracking, and logistics solutions Accurately document customer interactions and resolutions in our support system Work collaboratively with internal teams to resolve client issues Educate customers on logistics processes and services Collect client feedback to enhance overall service quality Engage in training sessions to keep updated on logistics operations and technologies

Mercier Consultancy is thrilled to offer an exciting opportunity for a Danish Speaking Customer Support Representative within our dynamic Logistics Department, situated in the beautiful city of Athens, Greece! In this pivotal role, you will serve as the primary liaison for our Danish-speaking clientele, delivering exceptional support and assistance tailored to their logistics requirements.If you are passionate about providing outstanding customer service and excel in a team-oriented environment, this position is perfect for you. You will engage directly with clients to address inquiries, furnish pertinent information, and enhance their overall interaction with our logistics solutions.Key Responsibilities Handle customer inquiries in Danish through various channels such as phone, email, and chat Guide clients with questions related to logistics services, shipment tracking, and required documentation Meticulously log customer interactions and resolutions in our customer management platform Work in tandem with internal teams to tackle complex client issues Offer comprehensive insights about logistics processes and available options Gather client feedback to foster service enhancements Engage in training sessions to keep abreast of our services and tools

About the RoleWe are excited to invite enthusiastic individuals to apply for the position of Customer Support Specialist with our esteemed client. In this pivotal role, you will serve as the primary point of contact for customers, ensuring that their inquiries are addressed and their concerns are resolved with efficiency and empathy.This opportunity is ideal for those who are passionate about assisting others, possess strong English communication skills, and excel in a dynamic, fast-paced setting.Key ResponsibilitiesManage incoming customer requests through phone and email channels.Deliver accurate and comprehensive information regarding services and policies.Identify and escalate technical issues or complex inquiries to the relevant internal departments.Maintain detailed records of customer interactions within the system.Act as a brand ambassador, ensuring a delightful customer experience at every touchpoint.

Are you a fluent Croatian speaker eager to start a rewarding career in one of Greece's most esteemed workplaces? Join us at Speakit, a leading recruitment company dedicated to helping you secure your ideal job with a globally recognized multinational company.Your journey with us begins in a vibrant, multicultural office environment where you'll receive exceptional training designed to enhance your technical skills. You will collaborate with a dynamic team, utilizing your Croatian language proficiency to assist clients via email, chat, and phone.Your Responsibilities:Serve as the primary point of contact for customers.Provide timely responses to customer inquiries.Process orders, forms, applications, and requests efficiently.Communicate and coordinate with colleagues as required.Identify and assess customer needs to ensure satisfaction.