About the job
Join Mercier Consultancy as a Polish-Speaking Consultant within our dynamic SaaS & Cloud Computing Department, located in the beautiful city of Athens, Greece. In this essential role, you will offer expert support to our Polish-speaking clients, guiding them through our cutting-edge Software as a Service (SaaS) and cloud computing solutions. Your expertise will help clients fully leverage our innovative technologies to maximize their success.
Your key responsibilities will include delivering tailored training sessions, responding to client inquiries, and resolving any technical issues that may arise. A steadfast focus on client success will be crucial in fostering strong relationships and ensuring the optimal use of our services.
Key Responsibilities
- Provide assistance to Polish-speaking clients regarding SaaS and cloud computing products
- Conduct product demonstrations and customized training sessions
- Troubleshoot technical challenges and provide timely resolutions
- Maintain accurate records of client interactions and support requests
- Collaborate with internal teams to relay client feedback and recommend service enhancements
- Stay informed about industry trends to better serve clients

