Operations Engineer - Modern Workplace Support

In the role of Operations Engineer at Netcompany, you will play a vital part in enhancing our Modern Workplace solutions.Your key responsibilities will include:Providing expert support for device configuration and management.Overseeing Microsoft Windows 10/11 environments via Microsoft Intune.Aligning client activities with business objectives through effective device management.Administering and configuring Microsoft 365 services.Assisting in the execution of configuration changes.Conducting validation testing, troubleshooting, and resolving issues.Diagnosing incidents and problems, implementing necessary changes, and preparing Change Requests for approval.Efficiently troubleshooting and resolving technical challenges.Developing and maintaining application packages for deployment through Intune.Contributing to the establishment of standards for processes and technologies in Modern Workplace environments.

Join Our TeamOpenBet stands at the forefront of global betting and gaming entertainment, collaborating with over 200 partners to deliver unforgettable winning experiences to millions worldwide. Whether it's processing bets during monumental events like the FIFA World Cup and Super Bowl or innovating next-generation products like BetBuilder, we are committed to continuously enhancing the player experience with top-tier content, state-of-the-art technology, and advanced player protection measures.With a legacy spanning over 25 years, our unparalleled platform has supported the most renowned betting brands, guaranteeing peak performance with 100% uptime, exceptional scalability, and rapid processing. Boasting 85 licenses and a robust client base of 20 World Lottery Association operators, our team of more than 1,200 professionals across 14 countries is at the heart of the industry. Elevate your career with OpenBet and become part of a global team that is shaping the future of betting entertainment.Your RoleWe are seeking an enthusiastic Operations Support Engineer to join our dynamic team. In this pivotal role, you will support, debug, and enhance the performance and functionality of our applications and systems operating in high-availability production environments. Your contributions will be vital as you work with our products and advance your career.Key ResponsibilitiesTake ownership of investigating various production issues at both application and database levels.Develop robust, well-structured solutions to production problems.Communicate investigation statuses effectively to the customer.Deploy fixes to production environments.Escalate issues to senior team members as needed.Assist in creating and maintaining support documentation, including FAQs, knowledge base articles, and troubleshooting guides.Participate in a rotational schedule that includes weekend and holiday work.Your ProfileIf you are the ideal candidate for the Operations Support Engineer position, you will possess:A Bachelor's degree in a relevant scientific discipline, preferably in computer science, engineering, or information systems from a reputable university.2-3 years of experience in an application support role, demonstrating a strong record in technical investigation and problem-solving.Hands-on experience with at least one major programming language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL.Solid understanding of programming fundamentals (data structures, algorithms).Strong analytical and problem-solving capabilities.Excellent verbal and written communication skills.A quick-learning ability to adapt to new technologies, work independently, and manage workload effectively.

Athens Technology Center is on the lookout for a talented IT Support Engineer to join our dynamic team in Athens.About UsAthens Technology Center (ATC) is a leading Information Technology company dedicated to delivering tailored solutions and services across various sectors, including Media, Banking, Retail, Utilities, and Public Sector Organizations. As a full-service software development firm, we leverage cutting-edge design principles and the latest advancements in data science, machine learning, cloud computing, and mobile and desktop technologies. Our commitment to quality ensures we provide exceptional software solutions for prestigious clients and global leaders while continuously pushing the boundaries of research and innovation.Position OverviewWe are currently expanding our team and are seeking an IT Support Engineer who will be situated at one of our client's locations in Athens. This role involves providing comprehensive day-to-day technical support to our client's staff. The selected candidate will be an official employee of Athens Technology Center (ATC) and will report directly to our organization.Key ResponsibilitiesInstall and configure computer hardware, software, and peripherals.Maintain workstations, networks, and peripheral devices.Set up user accounts and workstations.Deliver technical support and troubleshoot issues for end-users via phone, email, or in-person.Collaborate with other IT teams, vendors, and stakeholders to implement new projects and resolve complex challenges.Develop and update technical documentation, user manuals, and training materials.QualificationsDegree in Information Technology or a related field.A minimum of 2 years of relevant experience in IT support or a similar role.Strong knowledge of Windows operating systems and Microsoft Office applications.Experience in Windows Server administration and Active Directory.Solid understanding of networking principles.Excellent verbal and written communication skills in English.Familiarity with reporting tools and ticketing systems.Personal AttributesExceptional communication skills with the ability to explain technical concepts to non-technical users.Strong interpersonal skills and a collaborative mindset.A team-oriented approach to problem-solving.BenefitsAttractive salary package.Comprehensive private health coverage.Opportunities to gain experience and knowledge across diverse scientific fields.Tailored training programs and access to state-of-the-art skills.A friendly, engaging, and creative work environment.If you are looking for a company that values your ideas and supports your professional growth, we invite you to apply!

gek-terna is seeking an ICT Help Desk Support Engineer in Athens, Attica. This position centers on supporting users and maintaining reliable IT systems throughout the organization. Main responsibilities Troubleshoot technical issues related to hardware and software. Assist users with IT inquiries and requests. Help ensure the smooth operation of company IT systems. What this role involves This role focuses on providing prompt and effective support to colleagues, addressing a range of technical problems as they arise. The ICT Help Desk Support Engineer works closely with users to resolve issues and keep daily operations running smoothly.

Με πάνω από 40 χρόνια επιτυχούς πορείας στον τομέα της υγείας, ο Όμιλος εταιρειών Βιοιατρική είναι ο κορυφαίος πάροχος υπηρεσιών Πρωτοβάθμιας Φροντίδας στην Ελλάδα. Δεσμευόμαστε στην ιατρική και ψηφιακή τεχνολογία, προωθώντας την υγεία και την επιστήμη, προσφέροντας παράλληλα ευκαιρίες απασχόλησης σε εξειδικευμένο προσωπικό.Στη Βιοιατρική, οι άνθρωποί μας είναι η «καρδιά» του οργανισμού μας, υποστηρίζοντας το όραμά μας για φροντίδα και βελτίωση της ποιότητας ζωής των ανθρώπων. Με τις αξίες μας - Ενσυναίσθηση, Αριστεία, Όραμα & Υπευθυνότητα, δημιουργούμε ένα περιβάλλον που προάγει τη διαφορετικότητα και την συμπερίληψη και αναπτύσσει τις ικανότητες του προσωπικού μας.Αυτή τη στιγμή αναζητούμε έναν IT Service Desk – End User Support EngineerΟ ρόλος αναφέρεται στον IT Service Desk Supervisor.Σκοπός ΘέσηςΠαροχή υποστήριξης στους τελικούς χρήστες, εξασφαλίζοντας την ομαλή λειτουργία των τεχνολογικών υποδομών και την επίλυση τεχνικών προβλημάτων.Κύρια Καθήκοντα/ΑρμοδιότητεςΛήψη & Διαχείριση αιτημάτων υποστήριξης χρηστών.Τηλεφωνική & remote υποστήριξη σε IT & τηλεπικοινωνιακό εξοπλισμό.Επίλυση προβλημάτων σε Windows 10, Office 365, εφαρμογές, ios/android, κ.λ.π.

Join our dynamic team at METRO AEBE, one of Greece's leading employers with over 11,300 dedicated professionals. Our IT Helpdesk Department, under the direction of the General Director of Organization and IT, is on the lookout for: IT Support Engineer - Store Network Assistance. In this role, you will be instrumental in delivering technical support to our extensive store network.Your daily responsibilities will include:Providing end-user technical support through phone, ticketing systems, and email communications.Diagnosing and resolving hardware, software, and network issues across various devices (PCs, printers, tablets, POS systems, scanners, etc.).Installing and configuring software applications to ensure optimal performance.Monitoring and managing local network connections, including LAN, switches, and Wi-Fi.Conducting routine diagnostic checks to uphold system integrity.Documenting, tracking, and resolving all support requests promptly.Contributing to our knowledge base and creating user manuals to enhance operational efficiency.Collaborating with other IT departments to refine systems, tools, and processes.Working on a weekly shift basis (morning, afternoon, and Saturdays).

D-ploy is a leading IT and engineering solutions provider operating across the EMEA region, with a presence in countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to our esteemed clients, emphasizing reliability, efficiency, and long-term partnerships that drive IT productivity and enhance business value.We are currently seeking an experienced IT Onsite Support Engineer to provide exceptional support to end-users in a professional and regulated environment in Athens.Key ResponsibilitiesDeliver first and second-level IT support (covering hardware, software, mobile devices, and peripherals).Serve as the primary onsite contact for IT-related issues faced by end-users.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide timely and professional user support, both desk-side and remotely.Accurately document all actions and resolutions within the ticketing system.Facilitate IT onboarding for new employees, including equipment setup and user guidance.Contribute to knowledge base documentation and support continuous service improvement initiatives.

We are looking for a motivated and skilled IT Support Engineer to join our dynamic team at Optasia, a leading player in the fintech industry. In this role, you will be responsible for providing exceptional technical support, troubleshooting issues, and ensuring the smooth operation of our IT systems. Your expertise will help us maintain high service levels and deliver outstanding solutions to our clients.If you are passionate about technology and customer service, and thrive in a fast-paced environment, we want to hear from you!

Are you prepared to embark on a rewarding journey as a Linux Operations Engineer at Netcompany?As a valued member of our team, you will have the chance to work from Athens, Greece, on international projects that contribute to delivering cutting-edge IT solutions for Denmark.Your role will involve overseeing sub-projects, conducting daily stand-ups, and providing status updates to customers or project managers. Strong leadership skills will be essential as you delegate tasks and support your team members, with the guidance of a project manager to enhance your management and IT delivery capabilities.You will be joining a high-performing international team that emphasizes professionalism and collaboration. Our projects include significant IT initiatives for various Danish state entities, municipalities, and the business community.Key Responsibilities:Manage critical business systems, ensuring continuous monitoring and backups, alongside scripting and platform tuning.Collaborate with team members on security, problem-solving, and process optimization, while engaging in safety testing and incident, problem, and change management.Contribute to operational projects, including large-scale technology transitions and the planning and implementation of specific operational tasks.Utilize various cloud tools to manage and monitor infrastructure effectively.Maintain Linux-based environments for diverse projects.Work with Kubernetes platforms, managed containers, and other modern technologies.Report on tasks, activities, and Service Level Agreement (SLA) goals.Build new environments within a DevOps team.Respond to customer requests, change management, and incidents in adherence to ITIL practices.Implement Infrastructure as Code using Terraform and GITOPS with Argo CD.Participate in project work throughout the development cycle, ensuring high availability of applications and systems based on project and SLA requirements.Mentor and guide junior team members.

For over 31,000 businesses and HR teams, Workable is the go-to solution for an all-encompassing HR suite. Combining the globally recognized Applicant Tracking System (Workable Recruiting) with a robust employee management system (Workable HR), we empower organizations to focus on what matters most: recruiting the right talent and nurturing their development.While we take HR seriously, our work culture is lighthearted and collaborative. At Workable, you will engage with intelligent and fun-loving colleagues who thrive on learning, innovating, and supporting each other's growth. We prioritize respect and aim to create exceptional experiences for everyone involved.We are on the lookout for a driven and meticulous Software Engineer, Operations to join our expanding Professional Services team in Athens. This role is perfect for an early-career engineer who enjoys addressing practical challenges, collaborating with clients, and crafting custom solutions that yield immediate business benefits.You will collaborate closely with seasoned engineers and stakeholders throughout Workable to implement technical solutions such as data migrations, custom reporting, account automation, and integrations, ensuring our customers maximize their use of our platform.

G4S Telematix, a proud member of the Global G4S & Allied Universal Group, stands as a leading name in integrated security solutions, boasting over 20 years of expertise in providing comprehensive Monitoring & Response services to enhance your mobility.Our innovative offerings seamlessly integrate advanced tracking and sensing technologies with a cutting-edge software platform and round-the-clock Secure Operations Center. This unique combination enables us to deliver unparalleled monitoring, management, and response services across the Logistics, Automotive, and People Safety sectors.L3 Application Support EngineerReporting to: Head of TechnologyLocation: Metamorfosis, AthensWe are on the lookout for a dedicated and skilled L3 Application Support Engineer to join our dynamic Technology team. This pivotal role involves the development and support of both internal and client-facing software applications, ensuring top-notch design, quality, and reliability through meticulous QA, testing, and assessment processes.Key Responsibilities & Accountabilities● Act as the primary Technical Subject Matter Expert (SME) for IoT Application Solutions, contributing significantly to solution design and offerings.● Take full accountability for software service requests, conducting root-cause analysis and implementing direct, code-level solutions to address system issues.● Manage L2 and L3 software support requests, coordinating with vendors to resolve issues promptly and effectively.● Organize and facilitate User Operational Testing (UOT) phases, collaborating with key stakeholders to ensure system integrity, performance, and operational readiness before production release.● Create and maintain comprehensive technical documentation, detailing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutions.

Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a vital role in maintaining the smooth functioning of our applications. Your responsibilities include:Monitoring and addressing production issues at the 2nd level within specified timelines.Quickly initiating a 'Problem' report when the root cause of an incident is not identified.Performing in-depth troubleshooting for incidents and problems in production.Taking ownership of problem tracking and monitoring with a goal to improve processes for recurring issues.Reproducing incidents and confirming fixes through comprehensive regression testing.Contributing to root cause analysis initiatives to avert future outages or quality challenges.This role requires flexibility, as it may involve shift work and occasional international travel to serve our global clientele.

Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a crucial role in maintaining smooth operations by:Monitoring and addressing open production issues at the second level within specified timeframes.Immediately initiating a "Problem" report when the root cause of an incident is not identified.Performing advanced troubleshooting for production incidents and issues.Taking ownership of problem monitoring and tracking, emphasizing process improvement for recurring issues.Reproducing incidents and validating fixes through regression testing.Contributing to root cause analysis initiatives to prevent future outages or quality problems.Flexibility is essential as this position may involve shift work and occasional international travel due to our global clientele.

G4S Telematix, part of the renowned Global G4S & Allied Universal Group, stands as a leader in integrated security solutions, boasting over 20 years of expertise in delivering exceptional Monitoring & Response services tailored to secure your mobility.Our innovative solutions merge cutting-edge tracking and sensing technologies with an advanced software platform, all supported by our 24/7 Secure Operations Center. We provide comprehensive monitoring, management, and response services across the Logistics, Automotive, and People Safety sectors.Position: Level 3 Application Support EngineerReporting to: Head of TechnologyLocation: Metamorfosis, AthensWe are on the lookout for an enthusiastic and skilled Level 3 Application Support Engineer to become a vital part of our Technology team. In this dynamic role, you will be pivotal in developing and supporting both internal and client-facing software applications. Your focus will be to uphold the design, quality, and reliability of our solutions through meticulous QA, testing, and assessment procedures.

Join our dynamic team as a Cloud Operations Engineer at Netcompany1, where you will play a pivotal role in managing and optimizing our cloud infrastructure. You will collaborate with cross-functional teams to ensure high availability and performance, while implementing best practices in cloud operations.

Optasia is a pioneering B2B2X financial technology platform focused on scoring, financial decision-making, disbursement, and collection. Our mission is to promote financial inclusion for everyone. We are transforming the financial landscape in our unique way.We are on the lookout for motivated professionals who are energetic, results-oriented, and possess a can-do attitude. Join a dynamic team of like-minded individuals dedicated to delivering innovative solutions in an exciting environment.As a key member of the Technical 1st-Level Support team at Optasia, you will play a crucial role in ensuring the highest levels of system availability and performance. The Technical 1st-Level Support Engineer will be tasked with monitoring, supervising, and maintaining system and network components, making informed decisions to uphold optimal network performance and productivity.Key ResponsibilitiesMonitor system, network, application, and service alerts daily, providing first-level support across rotating shifts (24/7)Respond to alerts by validating, diagnosing the cause, and resolving or escalating issues as neededMaintain an incident log to document all alerts, ensuring each log includes a clear problem description, resolutions, and actions takenConduct health and quality checks on systems to guarantee operational excellenceAct as a liaison between various support groups during system outages and collaborate with third-party vendors or service providers to resolve issuesExhibit strong multitasking, teamwork, analytical thinking, and prioritization skillsDemonstrate hands-on experience with relational databases, application servers, web servers, VMware, and Linux environmentsUtilize case management and monitoring tools effectivelyQualificationsWillingness to work on a rotating schedule (shifts)At least 2 years of experience in Technical Support or Network Operations CenterProficient understanding of Network SystemsStrong knowledge of Linux and RDBMSExceptional monitoring and analytical abilitiesStrong written and verbal communication skillsPassion for learning new technologies and collaborating with creative mindsProactive, accountable, and results-drivenAttention to detail, with the ability to multitask and prioritize effectivelyComfortable managing multiple clients and team dynamicsFlexible, ambitious, and adaptable to changeExcellent judgment, organizational, and problem-solving skillsWhy You Should Apply

Optasia is a cutting-edge B2B2X financial technology platform focused on providing scoring, financial decisioning, disbursement, and collection services. Our mission is to promote financial inclusion for everyone. We are reshaping the financial landscape in our unique way.We are looking for passionate and energetic professionals who are results-oriented and possess a proactive mindset. Join our team of like-minded individuals dedicated to delivering innovative solutions in an exciting and dynamic environment.As an Integration Support Engineer (ISE), you will assess operational changes proposed by external systems integrated with Optasia, evaluate their technical impact, and create appropriate rollout strategies. You will also be responsible for ensuring that all new or existing projects meet the technical criteria necessary to initiate the System Integration Testing phase, collaborating closely with a Solutions Architect to ensure architectural alignment.This position is focused solely on integration readiness, excluding live production support, low-level solution design, software development, and the maintenance of test environments.Your ResponsibilitiesAssess change requests including platform upgrades, protocol migrations, and topology modifications by quantifying technical impacts and rollback risks, outlining mitigation strategies, and securing a consensus on rollout plans with both internal and external stakeholders. Engage with the Solutions Architect as needed for modifications to the solution design.Communicate configuration and development prerequisites that third-party systems must fulfill to achieve System Integration Testing readiness, collaborating directly with system owners.Conduct a targeted suite of HTTP-based API smoke tests (REST, SOAP, RPC, etc.), troubleshoot any anomalies, and escalate unresolved issues to third-party counterparts and the Solutions Architect.Develop Integration Acceptance Testing (IAT) test cases for execution by Optasia developers, guided by the Solutions Architect.Maintain transparency and traceability by updating Jira and Confluence records for change requests and SIT preparations.Foster continuous improvement by converting lessons learned into reusable templates, including change request assessments, SIT readiness checklists, and smoke test scripts, to standardize future integrations.Transition smoothly to an Associate Solution Architect role once you demonstrate proficiency in design and business insight.

Become a Key Player as a Senior Application Support Engineer at INTRALOTYour Mission:As a Senior Application Support Engineer, you will be instrumental in ensuring our applications run smoothly and reliably. You will tackle complex production challenges, contribute to system enhancements, and guide junior engineers. Your key responsibilities include:Diagnosing and resolving production incidents at the 2nd level within established SLAs.Conducting root cause analyses (RCA) to identify and address recurring issues.Improving and optimizing our existing monitoring and alerting systems, including Nagios, Grafana, and NewRelic.Partnering with cross-functional teams (Development, DevOps, and QA) to enhance system stability.Reproducing incidents in testing environments and validating solutions prior to deployment.Managing problem tracking and resolution to facilitate continuous service improvements.Offering mentorship and technical assistance to junior team members.

Elevate Your Career with INTRALOT as a Senior Application Support EngineerRole Overview:As a Senior Application Support Engineer, you will be instrumental in maintaining the reliability and seamless functionality of our applications. Your expertise will be crucial in addressing intricate production challenges, driving system enhancements, and guiding junior team members.Diagnosing and resolving production incidents at the 2nd level, adhering to agreed Service Level Agreements (SLAs).Conducting root cause analysis (RCA) to pinpoint and alleviate recurring issues.Improving and refining existing monitoring and alerting systems, utilizing tools such as Nagios, Grafana, and NewRelic.Collaborating with cross-functional teams (Development, DevOps, and QA) to enhance system stability.Simulating incidents in test environments and confirming fixes prior to deployment.Managing problem tracking and resolution, ensuring ongoing service improvement.Providing mentorship and technical support to junior team members.

Optasia is a dynamic B2B2X financial technology platform that specializes in scoring, financial decision-making, disbursement, and collection. Our mission is to foster financial inclusion globally, as we are transforming the financial landscape.We are looking for passionate and energetic professionals who are results-oriented and possess a proactive mindset. Join our innovative team of like-minded individuals dedicated to delivering cutting-edge solutions in an exciting environment. At Optasia, data is central to our growth strategy, and our Data Engineering team plays a vital role in our success through data-driven insights and decision-making.As an ML & Data Ops Engineer at Optasia, you will be pivotal in ensuring the availability and performance of our workflows. You will monitor and optimize our existing data system infrastructure, prioritize issue resolution, and promote a culture of continuous improvement. Your contributions will be essential in maintaining high service standards and reinforcing our commitment to client success.Key Responsibilities:Oversee daily monitoring of ML workflows, service alerts, and all data system infrastructure, including storage, applications, databases, and resources.Act as an escalation point for critical ML and data incidents, diagnosing issues and resolving or escalating as needed.Champion continuous integration, continuous delivery, and automation practices to facilitate seamless software transitions from development to production.Manage customer inquiries efficiently to ensure prompt responses and resolutions within defined SLAs.Encourage a culture of continuous improvement by identifying enhancements in processes, tools, and technologies.Conduct health and quality checks of ML and data workflows to ensure operational excellence.Collaborate with cross-functional teams including ML/Data Engineering, Algorithmic Trading, and System & Network Administration to resolve internal and client-related issues effectively.Develop training materials and deliver sessions, maintaining comprehensive technical documentation.