Logistics Lead - Quick Commerce

As a Logistics Lead in the Quick Commerce division, you will be at the forefront of revolutionizing the delivery experience. Your leadership will drive the logistics operations, ensuring timely and efficient service delivery to our customers. Collaborate with cross-functional teams to optimize our logistics processes and enhance customer satisfaction.

Delivery Hero is looking for a Product Manager to join the Quick Commerce team in Athens. This position plays a key role in shaping online delivery services, with a strong focus on both developing new products and enhancing the user experience. Role overview The Product Manager works closely with teams from different departments to set the product vision and build a clear roadmap. Day-to-day responsibilities include prioritizing new features by drawing on market research and customer feedback, ensuring product launches happen on time and meet quality expectations, and reviewing performance data to guide future updates. What you will do Collaborate with cross-functional teams to define the product vision and roadmap Use market research and customer feedback to prioritize features Oversee product launches to ensure timely delivery and quality Analyze product performance data to recommend improvements Requirements Experience in product management, preferably in online services or commerce Ability to use data and customer insights for decision-making Strong skills in collaboration and communication Strategic thinking paired with attention to detail

Join Motodynamics as an E-commerce Intern and immerse yourself in the dynamic world of online retail. This internship offers a unique opportunity to gain firsthand experience in e-commerce operations, marketing strategies, and customer engagement. You will collaborate with our talented team, contributing to various projects that enhance our digital presence and drive sales.

Join Syngenta Group, a leader in agricultural innovation, as a Logistics Specialist in Athens or Thessaloniki. Our mission is to foster collaboration and trust within our team to provide exceptional seeds and pioneering crop protection solutions that significantly enhance farmers' success. In this role, you will be instrumental in analyzing, optimizing, and supporting our logistics and operational processes. Your expertise will bridge logistics know-how, data analytics, and IT capabilities to boost supply chain efficiency, optimize costs, and promote data-driven decision-making throughout the organization.Key Responsibilities:Monitor and analyze logistics flows including inbound, storage, picking, shipping, transportation, and returns to pinpoint inefficiencies and opportunities for enhancement.Extract, consolidate, and validate data from ERP, WMS, TMS, and BI platforms to ensure data accuracy and consistency.Create and maintain KPI dashboards and reports that inform both operational and strategic decisions, focusing on metrics like OTIF, inventory turnover, cost-to-serve, and lead time.Support logistics functions, including managing carrier performance.Collaborate with the IT department to enhance logistics systems and integrate innovative digital solutions such as automation and data integration.Assist in daily warehouse and transportation operations, ensuring adherence to timelines, budgets, and quality standards.Develop reports and dashboards to track sustainability efforts and actions aimed at reducing CO2 emissions.Engage in continuous improvement initiatives at the CU & Regional levels and actively participate in regional logistics projects.Provide analytical insights into operational performance, costs, and productivity, proposing and monitoring corrective actions.Maintain and update logistics master data, ensuring compliance with data governance standards.Support the onboarding and training of operational teams on tools, processes, and performance metrics.

Celestino has been a leading name in women's fashion in Greece for over 40 years. With ongoing growth and presence both domestically and internationally, we are excited to invite passionate individuals with a positive mindset to join our dynamic team.We are currently on the lookout for an E-Commerce Performance Specialist to play a crucial role in enhancing our e-commerce platform through targeted performance marketing efforts that are data-driven and result-oriented.This position focuses on monitoring, analyzing, and continuously optimizing campaigns across various digital channels (Google Ads, Meta Ads, SEO, email marketing, affiliate marketing, etc.), with the primary goal of maximizing performance metrics (ROI, ROAS, CPA, Conversion Rate). By closely collaborating with agencies and the Marketing team, you will actively contribute to the strategic development and evolution of our e-shop.If you're eager to work in a dynamic e-commerce environment within the fashion industry, where data translates into strategic decisions, we would love to have you on our team. Aigaleo | Full-time | E-Commerce Department

Role Overview Hustler Marketing is looking for an E-commerce Marketing Account Manager to join our remote team based in Athens, Attica, Greece. This position centers on managing client relationships and leading marketing campaigns that help online stores grow sales and conversions. The Account Manager acts as the main point of contact for clients, translating their needs into actionable marketing strategies. This role involves close collaboration with Copywriters, Designers, and Account Manager Associates to deliver campaigns that meet client goals. On average, the Account Manager oversees about 40 unique marketing campaigns each month. Reporting directly to the Head of Account Managers, this role works across departments to ensure campaigns are delivered effectively and on schedule. Main Responsibilities Manage and supervise the execution of marketing campaigns for assigned clients. Build and sustain strong relationships with clients, maintaining open communication and trust. Plan, develop, and execute a range of marketing strategies, including email, SMS, pop-ups, and automated flows. Monitor campaign performance and ensure client expectations are met or exceeded. Collaborate with internal teams to address client requests and deliver timely solutions. Work closely with other marketing professionals to ensure smooth campaign delivery. What Success Looks Like Clients feel supported and informed throughout every stage of their campaigns. Marketing strategies consistently drive measurable results for online stores. Team members are aligned and campaigns run efficiently from planning to execution.

Become part of Base – the global leader transforming the e-commerce landscape!As a technological powerhouse for sellers around the world, we offer an innovative all-in-one system designed to simplify the lives of online entrepreneurs. Our mission is to automate processes, scale businesses dynamically, and manage sales efficiently across various platforms. Our commitment to innovation and the use of cutting-edge technologies set us apart.We take pride in our impressive growth trajectory – we're not just another tech company; we're one of the fastest-growing platforms in the industry. Over the past three years, we have expanded our revenue and our international customer base significantly. Our culture is built on collaboration and making a real impact, with our team being the core of our innovation.We are currently seeking an Implementation Specialist in Greece!If you are passionate about e-commerce and desire to make a significant impact in the global market, this is the opportunity for you. By joining us, you'll work in a dynamic environment where your ideas are valued, and your contributions directly support the success of thousands of sellers. You will collaborate with an international team, focusing on global solutions while thriving in a culture that emphasizes teamwork and talent development.As an Implementation Specialist, you will lead technical onboarding projects, assisting new customers in configuring their Base.com accounts, integrating with their online stores and marketplaces, and ensuring they derive value from day one. You will serve as a trusted advisor throughout the implementation journey, guaranteeing a seamless go-live experience for each customer.Interested? If you see this as a challenge and want to help us conquer the e-commerce market, apply today! We are eager to hear from you.

Are you a passionate Norwegian speaker eager to embark on a rewarding journey in customer support? If you thrive on assisting others and delivering exceptional experiences, we invite you to apply for the position of Norwegian Customer Support Representative at a prestigious e-commerce company. In this key role, you will be instrumental in providing top-notch support to customers, ensuring their shopping experience is seamless and enjoyable.Your Responsibilities:Engaging with customers via chat and phone to address inquiries and provide supportResponding to how-to questions with clarity and patienceTroubleshooting customer issues effectivelyCreating memorable experiences that customers truly appreciate

Join METRO, a leading Greek company established in 1976, and one of the largest employers in Greece with over 11,000 employees! With 230 My market stores and 50 METRO Cash & Carry locations, we are excited to invite you to become part of our team!We are currently seeking enthusiastic individuals to join our e-shop team, primarily responsible for collecting electronic orders.Your prior experience is not a decisive factor; what truly matters to #teammetro is your positive attitude, willingness to learn, and desire to excel in what we do!Your daily tasks in the store will include:· Carefully gathering customer orders while adhering to the suggested route in the store.· Making phone calls to customers when necessary. Your profile:· Completion of Secondary Education.· Ability to work in shifts.· Experience in retail is desirable but not mandatory.· Knowledge of English for customer communication.· Basic computer skills to understand and perform tasks.Our benefits include:· Performance-based bonuses – we always strive to give our best!· Discounts at My market & METRO Cash & Carry stores.· Access to training materials through our METROLearn platform and on-the-job training. Ready to take the next step?Apply now and become the newest member of #teammetro!If your resume aligns with our needs, we will contact you shortly!My market Kypseli – There is a place for you here!

Join our dynamic team as a Czech Customer Support Representative for a prominent e-commerce company in Athens!Your Responsibilities: Engage with customers via chat and phone to provide top-notch support. Assist customers by answering how-to questions and resolving issues. Deliver exceptional experiences that leave customers satisfied.

Join a dynamic and leading e-commerce company as a Slovak Customer Support Representative! This exciting role involves engaging with customers through chat and phone, providing solutions, and ensuring a remarkable customer experience.Your Responsibilities:Interact with customers via chat and phone to provide supportAddress how-to inquiries effectivelyTroubleshoot various customer issuesDeliver exceptional customer experiences that foster loyalty

Are you a fluent Swedish speaker with outstanding communication skills?Join our team as a Swedish Customer Support Representative at a leading e-commerce company!Your Responsibilities:Engage with customers via chat and phoneProvide solutions to how-to questionsTroubleshoot customer issues effectivelyDeliver an exceptional experience that customers appreciate

Join Mercier Consultancy as we seek a dedicated French-Speaking Customer Support Representative for our Logistics Department in the vibrant city of Athens, Greece! In this pivotal position, you will be the primary point of contact for our French-speaking clients, expertly addressing their inquiries related to logistics and transportation.If you have a passion for logistics and are committed to delivering exceptional customer service, we encourage you to apply and become an integral part of our dynamic team in an exhilarating work environment!Key Responsibilities Engage with customers in French through phone, email, and chat to resolve inquiries. Assist clients with questions on shipping, tracking, and logistics processes. Accurately document customer interactions in our CRM system. Work collaboratively with internal teams to resolve customer issues. Provide timely updates and information about shipments and delivery schedules. Collect customer feedback to drive process improvements. Participate in training sessions to deepen your understanding of logistics services.

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our Client's Online Marketplace Platform Department! In this crucial Junior role, you'll assist our Dutch-speaking clients as they explore our dynamic online marketplace. Your contributions will be instrumental in ensuring a seamless and enjoyable user experience for those utilizing our platform for their buying and selling endeavors.This position is perfect for those who are enthusiastic about e-commerce and customer service. If you pride yourself on being a proactive problem-solver with outstanding communication skills, we would love to have you as part of our team!Key ResponsibilitiesDeliver exceptional customer support in Dutch via email, phone, and chat.Help users with inquiries about marketplace functionalities, listings, and transactions.Accurately document customer interactions in our support system.Collaborate with internal teams to address customer feedback and enhance user experience.Advise customers on best practices for maximizing their marketplace usage and engagement.Participate in ongoing training to stay informed about platform updates and features.

Are you a native Estonian speaker with exceptional communication abilities?We invite you to join a prominent e-commerce company as an Estonian Customer Support Representative!Your Responsibilities: Engage with customers via chat and phone Provide answers to how-to inquiries Assist customers in resolving issues Deliver an outstanding experience that customers appreciate

Join Mercier Consultancy as a German Speaking Customer Service Representative and become a vital part of our Online Retail Department. In this dynamic position, you will deliver exceptional support to our German-speaking clientele, guiding them through our online retail platform and ensuring a flawless shopping journey.Your proficiency in German is essential as you address customer inquiries regarding product details, order management, returns, and overall support. By providing outstanding service, you will help us uphold customer satisfaction and loyalty in our e-commerce operations.Key ResponsibilitiesDeliver top-notch customer service in German via multiple communication channels, including phone, email, and chat.Assist customers with queries about products, order status, and shipping details.Effectively and professionally resolve customer issues and complaints.Maintain detailed records of customer interactions in our CRM system.Work closely with warehouse and logistics teams to guarantee timely order fulfillment.Collect customer feedback to aid in the continuous enhancement of our services and offerings.Stay informed about the latest trends and promotions in the online retail sector.

Are you a passionate individual fluent in Danish with exceptional communication abilities? Join us as a Danish Customer Support Specialist for a prominent e-commerce organization! In this dynamic role, you'll engage with customers to enhance their online shopping experience.Your Responsibilities:Engage with customers via chat and phone supportProvide solutions to how-to inquiriesAssist in troubleshooting customer issuesDeliver a memorable customer experience that fosters loyalty

Join the team at a premier e-commerce platform that provides a diverse selection of products across various categories, including music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY. We are seeking a passionate Dutch Customer Care Agent to become a vital part of our client's dynamic workforce.As a Dutch Customer Care Agent, you will serve as the primary point of contact for our client's Dutch-speaking customers. Your role will involve delivering exceptional support and assistance through email, chat, and phone communications. Your primary aim will be to ensure a high level of customer satisfaction by adeptly managing inquiries, resolving issues, and upholding a positive representation of the brand.Key Responsibilities: Promptly respond to customer inquiries via email, chat, and phone with professionalism and courtesy. Provide precise and detailed information regarding our products, services, and company policies. Efficiently resolve customer complaints and issues, escalating to the appropriate team when necessary. Process orders, returns, and exchanges in accordance with company protocols. Maintain meticulous customer records while ensuring the confidentiality of sensitive information.

Role Overview Mercier Consultancy is hiring an Italian-Speaking Logistics Specialist for its customer support team in Athens, Greece. This position focuses on supporting Italian-speaking clients with their logistics needs, ensuring smooth operations and timely solutions to their questions and concerns. What You Will Do Assist Italian-speaking customers with logistics and delivery questions via phone, email, and chat. Track and manage shipments, providing accurate and timely delivery updates. Respond quickly to customer inquiries and complaints, resolving logistics-related issues as they arise. Maintain detailed records of all client interactions and shipment information. Work closely with internal teams and external partners to improve logistics processes. Share feedback and suggest ways to improve the customer experience and operational efficiency. Location This role is based in Athens, Attica, Greece.

Join Mercier Consultancy, a dynamic company committed to excellence, as we seek a passionate German-Speaking Customer Service Representative for our Online Shopping Platforms Department. In this engaging entry-level position, you will deliver outstanding support to our German-speaking clientele, assisting with their online shopping inquiries and ensuring a smooth purchasing journey.Your proficiency in the German language will be pivotal as you navigate clients through our e-commerce platform, providing them with essential product information, tracking orders, and addressing any challenges they may face. You will be instrumental in enhancing customer satisfaction and loyalty within our online retail ecosystem.Key ResponsibilitiesProvide exceptional customer service in German via phone, email, and chat for online shopping inquiries.Assist customers with detailed product information, order tracking, and return processes.Efficiently resolve customer complaints and deliver timely solutions.Accurately document customer interactions in our CRM system.Collaborate with internal teams to ensure efficient order fulfillment and issue resolution.Collect and analyze customer feedback to enhance our services.Stay informed about current promotions, products, and e-commerce trends.