About the job
About Us
Established in 2015 in Athens, Greece, Welcome is revolutionizing travel by transcending traditional transfer services to provide a fully personalized in-destination experience. From the moment travelers arrive until they head home, Welcome addresses all travel needs—transfers, sightseeing tours, and local insights—ensuring the experience is seamless, friendly, and tailored. Our expert drivers not only provide safe transport but also share invaluable local knowledge, making every traveler feel at home. With safety as a priority, we offer contactless rides, stringent cleaning protocols, and protective measures for peace of mind during journeys.
As a dynamic travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.
- Rated 4.9/5 stars, among the highest-rated global transportation companies.
- Expanded from 200 to 350 destinations, achieving ambitious growth targets for 2024.
- Collaborates with over 4,000 travel partners, including 2,500 hotels and various vacation rentals, adding 50+ new partners monthly.
- Delights more than 2.5 million travelers annually.
⭐ Explore the vibrant culture of Welcome by visiting our TikTok account.⭐
The Team
Our team comprises passionate, diverse individuals who cherish travel and are committed to quality. Each member is dedicated to Welcome's mission, striving to innovate and enhance our offerings. We prioritize design, simplicity, and usability to create unforgettable experiences. As we learn and grow, we maintain a humble approach with a 'pay it forward' mindset while aiming for ambitious goals.
The Live Operations Specialist plays a crucial role in our Live Operations team, managing emergency situations, last-minute cancellations, and real-time operational challenges. As Welcome Pickups scales to accommodate increased volume and high-stakes partnerships (like Airbnb), this position is vital in maintaining high save rates and minimizing emergency expenditures, all while safeguarding customer satisfaction.

