IT Service Desk - End User Support Engineer

Με πάνω από 40 χρόνια επιτυχούς πορείας στον τομέα της υγείας, ο Όμιλος εταιρειών Βιοιατρική είναι ο κορυφαίος πάροχος υπηρεσιών Πρωτοβάθμιας Φροντίδας στην Ελλάδα. Δεσμευόμαστε στην ιατρική και ψηφιακή τεχνολογία, προωθώντας την υγεία και την επιστήμη, προσφέροντας παράλληλα ευκαιρίες απασχόλησης σε εξειδικευμένο προσωπικό.Στη Βιοιατρική, οι άνθρωποί μας είναι η «καρδιά» του οργανισμού μας, υποστηρίζοντας το όραμά μας για φροντίδα και βελτίωση της ποιότητας ζωής των ανθρώπων. Με τις αξίες μας - Ενσυναίσθηση, Αριστεία, Όραμα & Υπευθυνότητα, δημιουργούμε ένα περιβάλλον που προάγει τη διαφορετικότητα και την συμπερίληψη και αναπτύσσει τις ικανότητες του προσωπικού μας.Αυτή τη στιγμή αναζητούμε έναν IT Service Desk – End User Support EngineerΟ ρόλος αναφέρεται στον IT Service Desk Supervisor.Σκοπός ΘέσηςΠαροχή υποστήριξης στους τελικούς χρήστες, εξασφαλίζοντας την ομαλή λειτουργία των τεχνολογικών υποδομών και την επίλυση τεχνικών προβλημάτων.Κύρια Καθήκοντα/ΑρμοδιότητεςΛήψη & Διαχείριση αιτημάτων υποστήριξης χρηστών.Τηλεφωνική & remote υποστήριξη σε IT & τηλεπικοινωνιακό εξοπλισμό.Επίλυση προβλημάτων σε Windows 10, Office 365, εφαρμογές, ios/android, κ.λ.π.

Are you an enthusiastic professional eager to embark on a career in IT support? EUROPEAN DYNAMICS is looking for a skilled Junior Service Desk Engineer to become part of our vibrant team at our headquarters in Athens. This is an excellent opportunity to launch your career in a fast-paced and nurturing environment.Key Responsibilities:Collaborate within a team of IT engineers to deliver desktop support to corporate users;Install and maintain desktop infrastructure and software;Provide technical assistance to corporate users;Oversee and manage desktop security;Work closely with the corporate IT team for the deployment of new IT services.Qualifications:Solid understanding of desktop hardware and MS Windows;1-2 years of hands-on experience with desktop and laptop hardware;Familiarity with Windows Server Management and Virtualization is a plus;Strong command of English, both written and verbal.What We Offer:We value talent and dedication, and we offer the following benefits:Attractive full-time salary;Comprehensive Private Health Coverage as part of the Company’s group program;Flexible Working Hours;Access to state-of-the-art tools;Opportunities for Professional Development, including language courses and specialized training;Pathways for Career Growth, collaborating with cutting-edge specialists in the industry;A Dynamic Work Environment that encourages autonomy, challenging objectives, and mentorship for personal and organizational growth.If you are ready for an exciting challenge, eager to work with innovative technologies, and enjoy your work, we encourage you to apply! Please submit your detailed CV in English, referencing: (SDE/12/25).Explore all our open positions by visiting the career section of our website (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.EUROPEAN DYNAMICS (www.eurodyn.com) is a prominent European company specializing in Software, Information, and Communication Technologies, with an international presence (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.). We employ over 1,100 engineers, IT experts, and consultants (approximately 3% PhD, 41% MSc, and 54% BSc). Our team designs and develops software applications using state-of-the-art technology, and our current IT projects are valued at over 300 million EURO.

At Sunlight Group, we are at the forefront of revolutionizing energy storage technologies for industrial and advanced tech applications. Our commitment to performance and ongoing enhancement drives us to continuously innovate, ensuring our solutions meet the evolving needs of our clients. We are deeply aware of our environmental responsibilities, fostering a culture of openness and respect in every interaction. With a strong customer focus, we utilize data and insights to create transformative solutions that not only empower our clients but also contribute positively to our shared ecosystem. Embracing an entrepreneurial spirit, we promote a dynamic and collaborative workplace where our team members are motivated to engage in open dialogue, pursue continuous learning, and achieve their full potential.Our Vision: Transforming Energy Storage Solutions To Power A Sustainable Tomorrow.Our Mission: Delivering innovative, high-quality energy storage solutions that drive a fully electric future for industrial and advanced technology applications.We are seeking an IT Service Desk Engineer to join our dedicated IT Infrastructure team. In this role, you will provide comprehensive technical support, troubleshoot issues, and maintain hardware, software, and network systems to ensure optimal functionality. You will play a crucial role in ensuring that all technology resources operate seamlessly and that users receive prompt and professional assistance.

gek-terna is seeking an ICT Help Desk Support Engineer in Athens, Attica. This position centers on supporting users and maintaining reliable IT systems throughout the organization. Main responsibilities Troubleshoot technical issues related to hardware and software. Assist users with IT inquiries and requests. Help ensure the smooth operation of company IT systems. What this role involves This role focuses on providing prompt and effective support to colleagues, addressing a range of technical problems as they arise. The ICT Help Desk Support Engineer works closely with users to resolve issues and keep daily operations running smoothly.

GRNET S.A. is dedicated to bridging the digital divide by providing robust Internet connectivity, superior e-Infrastructures, and advanced services tailored for the Greek Educational, Academic, and Research community. Our mission is to foster equal access to knowledge and resources, empowering our members to fully participate in the global Society of Knowledge. We proudly serve sectors including Education, Research, Health, and Culture. Anticipating the arrival of the DAEDALUS supercomputer in early 2026, which will rank among the top 30 fastest supercomputers globally, we are excited to support the Greek AI factory – Pharos – by facilitating demanding AI and data-intensive workflows.We are actively seeking a driven HPC User Support Specialist to enhance our team and deliver exceptional support to researchers, engineers, and scientific users utilizing national HPC resources.As an HPC User Support Specialist, your contributions will be pivotal in empowering the scientific community to harness the full potential of HPC systems. Your role will encompass managing user inquiries, troubleshooting job submissions and workflows, offering guidance to newcomers, and aiding in the development of training materials and documentation.Join our talented team, known for its strong technical expertise and unwavering commitment to innovation, service excellence, and the continuous enhancement of GRNET’s HPC offerings.

Join our dynamic team at netcompany1 as a Senior Front-End Engineer specializing in Angular. You will play a crucial role in shaping innovative web applications that enhance user experiences. Collaborate with cross-functional teams to design and implement high-quality software solutions, utilizing cutting-edge technologies and best practices.

We are seeking a dynamic and experienced Head of Desk to lead our trading operations in Athens. In this pivotal role, you will be responsible for overseeing our trading strategies, managing a dedicated team, and driving growth in our financial services.The ideal candidate will possess strong analytical skills, a deep understanding of the financial markets, and the ability to make strategic decisions that align with our business objectives. You will collaborate with various departments to ensure seamless operations and contribute to the overall success of Ebury.

Join AbZorba Games, a leading studio within Greentube and NOVOMATIC Interactive, renowned for crafting exceptional social casino games. As we enhance and expand our mobile casino application, 'Diamond Cash Slots', we are on the lookout for a talented Senior Back-End Software Engineer to enrich our dynamic development team.In this role, you will be the architect of the core mechanics behind our slot games and the underlying server-side logic that shapes player experiences. Your key responsibilities will include designing, developing, and maintaining robust back-end systems that support our array of slot titles. This encompasses everything from implementing core game features to ensuring our game servers' integrity and performance. Collaborating with game designers, front-end developers, and product stakeholders, you will help breathe life into innovative slot games and features.The ideal candidate will be enthusiastic, team-oriented, and possess a solid grasp of Game Dynamics.Note: This position is fully remote but will require occasional travel to our Athens office every few months for team meetings and workshops. Therefore, preference will be given to candidates residing in Greece.

Athens Technology Center is on the lookout for a talented IT Support Engineer to join our dynamic team in Athens.About UsAthens Technology Center (ATC) is a leading Information Technology company dedicated to delivering tailored solutions and services across various sectors, including Media, Banking, Retail, Utilities, and Public Sector Organizations. As a full-service software development firm, we leverage cutting-edge design principles and the latest advancements in data science, machine learning, cloud computing, and mobile and desktop technologies. Our commitment to quality ensures we provide exceptional software solutions for prestigious clients and global leaders while continuously pushing the boundaries of research and innovation.Position OverviewWe are currently expanding our team and are seeking an IT Support Engineer who will be situated at one of our client's locations in Athens. This role involves providing comprehensive day-to-day technical support to our client's staff. The selected candidate will be an official employee of Athens Technology Center (ATC) and will report directly to our organization.Key ResponsibilitiesInstall and configure computer hardware, software, and peripherals.Maintain workstations, networks, and peripheral devices.Set up user accounts and workstations.Deliver technical support and troubleshoot issues for end-users via phone, email, or in-person.Collaborate with other IT teams, vendors, and stakeholders to implement new projects and resolve complex challenges.Develop and update technical documentation, user manuals, and training materials.QualificationsDegree in Information Technology or a related field.A minimum of 2 years of relevant experience in IT support or a similar role.Strong knowledge of Windows operating systems and Microsoft Office applications.Experience in Windows Server administration and Active Directory.Solid understanding of networking principles.Excellent verbal and written communication skills in English.Familiarity with reporting tools and ticketing systems.Personal AttributesExceptional communication skills with the ability to explain technical concepts to non-technical users.Strong interpersonal skills and a collaborative mindset.A team-oriented approach to problem-solving.BenefitsAttractive salary package.Comprehensive private health coverage.Opportunities to gain experience and knowledge across diverse scientific fields.Tailored training programs and access to state-of-the-art skills.A friendly, engaging, and creative work environment.If you are looking for a company that values your ideas and supports your professional growth, we invite you to apply!

Join Mercier Consultancy and embark on a rewarding career as a Danish Speaking Customer Service Representative within our Client's IT Support Services team. Located in the vibrant city of Athens, Greece, this role is pivotal in delivering exceptional support to our Danish-speaking clients. As a representative, you will assist clients with technical inquiries and navigate challenges related to IT services and solutions.Your proficiency in Danish will be crucial as you guide customers in troubleshooting technical issues, utilizing software solutions, and understanding various IT services, ensuring they receive the top-notch support they deserve.Key Responsibilities Provide outstanding customer service in Danish through phone, email, and chat for IT support inquiries. Assist customers in resolving technical issues and deliver effective solutions. Educate clients on IT services and software functionalities. Accurately document customer interactions and resolutions in our CRM system. Collaborate with technical teams to escalate and efficiently resolve complex issues. Gather customer feedback to continuously enhance our IT support services. Stay informed about the latest technology trends and developments in IT support.

At Uni Systems, we are committed to transforming digital aspirations into tangible results. As we continue to expand, we are eager to welcome a talented .NET Back End Developer to our dynamic UniQue Core Banking team.Your Contributions:Our diverse team at Uni Systems is united by a shared enthusiasm for technology and innovation. For the role of .NET Back End Developer, we anticipate you will:Develop and implement cutting-edge banking applications.Enhance and maintain existing systems to ensure top performance.Offer consultancy services to our esteemed clients.Utilize task tracking systems to oversee project progress effectively.Thoroughly analyze and document client requirements.Provide expert technical support to Business Consultants during the requirements gathering process.Design innovative solutions to overcome product limitations.Document comprehensive test cases.Prepare detailed documentation of project deliverables.

Join Mercier Consultancy as an enthusiastic Italian-Speaking Customer Support Specialist within our Client's IT Support Services team. In this vital position, you will deliver outstanding assistance to our Italian-speaking clientele, addressing a diverse range of IT-related inquiries and support needs.Your proficiency in Italian will be crucial for providing clear communication and effective solutions as you assist clients with troubleshooting issues, navigating IT services, and enhancing their overall technological experience. You will play a significant role in ensuring customer satisfaction and upholding high service standards within the IT support framework.Key Responsibilities Deliver high-quality customer service in Italian through phone, email, and chat for IT support inquiries Assist customers with technical challenges, software troubleshooting, and service inquiries Accurately document customer interactions in our CRM and IT ticketing system Collaborate with the technical support team to resolve complex issues effectively Educate clients on product features and best practices for optimal technology use Collect client feedback to enhance IT services and support quality Stay informed about the latest technology trends and solutions relevant to our services

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our Subscription-Based Services Department! In this vital role, you will play a key part in assisting our Dutch-speaking clients with their subscription services, providing exceptional support and personalized guidance. Your expertise will be instrumental in boosting customer satisfaction and loyalty.This position is ideal for individuals with a passion for customer service and a knack for problem-solving. Become a part of our team and significantly enhance our clients' experiences as they interact with our subscription services!Responsibilities Respond promptly to customer inquiries in Dutch through email, phone, and chat. Assist clients with queries related to their subscriptions, billing concerns, and service features. Maintain accurate records of all customer interactions and resolutions within our system. Work collaboratively with cross-functional teams to address complex issues. Provide clear and comprehensive information about subscription benefits and policies. Gather customer feedback to drive service improvements. Participate in training sessions to stay updated on product knowledge.

Join our dynamic team at METRO AEBE, one of Greece's leading employers with over 11,300 dedicated professionals. Our IT Helpdesk Department, under the direction of the General Director of Organization and IT, is on the lookout for: IT Support Engineer - Store Network Assistance. In this role, you will be instrumental in delivering technical support to our extensive store network.Your daily responsibilities will include:Providing end-user technical support through phone, ticketing systems, and email communications.Diagnosing and resolving hardware, software, and network issues across various devices (PCs, printers, tablets, POS systems, scanners, etc.).Installing and configuring software applications to ensure optimal performance.Monitoring and managing local network connections, including LAN, switches, and Wi-Fi.Conducting routine diagnostic checks to uphold system integrity.Documenting, tracking, and resolving all support requests promptly.Contributing to our knowledge base and creating user manuals to enhance operational efficiency.Collaborating with other IT departments to refine systems, tools, and processes.Working on a weekly shift basis (morning, afternoon, and Saturdays).

We are looking for a motivated and skilled IT Support Engineer to join our dynamic team at Optasia, a leading player in the fintech industry. In this role, you will be responsible for providing exceptional technical support, troubleshooting issues, and ensuring the smooth operation of our IT systems. Your expertise will help us maintain high service levels and deliver outstanding solutions to our clients.If you are passionate about technology and customer service, and thrive in a fast-paced environment, we want to hear from you!

D-ploy is a leading IT and engineering solutions provider operating across the EMEA region, with a presence in countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to our esteemed clients, emphasizing reliability, efficiency, and long-term partnerships that drive IT productivity and enhance business value.We are currently seeking an experienced IT Onsite Support Engineer to provide exceptional support to end-users in a professional and regulated environment in Athens.Key ResponsibilitiesDeliver first and second-level IT support (covering hardware, software, mobile devices, and peripherals).Serve as the primary onsite contact for IT-related issues faced by end-users.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide timely and professional user support, both desk-side and remotely.Accurately document all actions and resolutions within the ticketing system.Facilitate IT onboarding for new employees, including equipment setup and user guidance.Contribute to knowledge base documentation and support continuous service improvement initiatives.

Join Sleed, an award-winning web development and digital marketing agency based in Athens. With extensive experience in the industry and strategic partnerships with Prestashop and Google, we have been recognized as the e-business and e-commerce agency of the year four times.We are seeking a passionate Back-end Developer who enjoys coding and using programming languages to create innovative solutions that simplify users' lives. If you're excited about working on a variety of web applications, e-commerce platforms, websites, dashboards, and comprehensive systems, we want to hear from you!The ideal candidate possesses significant experience in back-end development, particularly with PHP, and a strong appreciation for e-commerce platforms such as PrestaShop and Shopify.Your daily responsibilities will include:Addressing technical challenges and fulfilling project requirementsAssisting in performance profiling, troubleshooting, and resolving production issuesCollaborating with the project management team to define implementation strategies and provide time estimates for tasksOffering consultancy on optimizing processes, tools, and technologiesIntegrating user-facing elements with server-side dataEnsuring UI/UX design feasibilityOptimizing applications for speed and scalabilityUpholding application security through secure coding practicesWorking collaboratively with team members and stakeholdersMentoring junior engineers through pair programming and knowledge sharingAutomating repetitive administrative tasksDelivering results on timeTesting deliverables to ensure quality

Join Our TeamOpenBet stands at the forefront of global betting and gaming entertainment, collaborating with over 200 partners to deliver unforgettable winning experiences to millions worldwide. Whether it's processing bets during monumental events like the FIFA World Cup and Super Bowl or innovating next-generation products like BetBuilder, we are committed to continuously enhancing the player experience with top-tier content, state-of-the-art technology, and advanced player protection measures.With a legacy spanning over 25 years, our unparalleled platform has supported the most renowned betting brands, guaranteeing peak performance with 100% uptime, exceptional scalability, and rapid processing. Boasting 85 licenses and a robust client base of 20 World Lottery Association operators, our team of more than 1,200 professionals across 14 countries is at the heart of the industry. Elevate your career with OpenBet and become part of a global team that is shaping the future of betting entertainment.Your RoleWe are seeking an enthusiastic Operations Support Engineer to join our dynamic team. In this pivotal role, you will support, debug, and enhance the performance and functionality of our applications and systems operating in high-availability production environments. Your contributions will be vital as you work with our products and advance your career.Key ResponsibilitiesTake ownership of investigating various production issues at both application and database levels.Develop robust, well-structured solutions to production problems.Communicate investigation statuses effectively to the customer.Deploy fixes to production environments.Escalate issues to senior team members as needed.Assist in creating and maintaining support documentation, including FAQs, knowledge base articles, and troubleshooting guides.Participate in a rotational schedule that includes weekend and holiday work.Your ProfileIf you are the ideal candidate for the Operations Support Engineer position, you will possess:A Bachelor's degree in a relevant scientific discipline, preferably in computer science, engineering, or information systems from a reputable university.2-3 years of experience in an application support role, demonstrating a strong record in technical investigation and problem-solving.Hands-on experience with at least one major programming language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL.Solid understanding of programming fundamentals (data structures, algorithms).Strong analytical and problem-solving capabilities.Excellent verbal and written communication skills.A quick-learning ability to adapt to new technologies, work independently, and manage workload effectively.

Join Mercier Consultancy in an exciting role as a Czech Speaking Customer Support Representative for a leading Cloud Services Provider located in picturesque Greece. This pivotal position involves delivering exceptional support to our Czech-speaking clients, addressing their questions about cloud services, and ensuring a seamless customer experience.Your proficiency in Czech is essential as you assist customers with inquiries related to service features, account management, and technical support. By providing outstanding customer service, you will foster customer loyalty and contribute to the success of our client's cloud offerings.Key Responsibilities Provide stellar customer service in Czech across multiple channels, including phone, email, and chat Assist clients with inquiries regarding cloud services, account challenges, and technical support issues Resolve customer complaints efficiently and deliver timely solutions Accurately document all customer interactions in our CRM system Work collaboratively with technical teams for swift resolution of customer issues Collect customer feedback to enhance service quality and product offerings Keep up-to-date with the latest trends in cloud technology and services

Role overview Mercier Consultancy seeks a Portuguese IT Support Customer Service Representative in Athens, Greece. This role assists Portuguese-speaking customers with their technical questions and IT concerns. Relocation assistance is available for those moving to Athens. Key responsibilities Provide customer service and technical support in Portuguese through phone, email, and chat channels. Troubleshoot IT-related issues, aiming for efficient and accurate solutions. Record customer interactions and document the steps taken to resolve each issue in the support system. Escalate complex or unresolved technical matters to senior team members when necessary. Stay informed about IT products and internal support procedures. Maintain professional and prompt communication with customers at all times. Location and relocation The position is based in Athens, Attica, Greece. Mercier Consultancy provides comprehensive relocation support to help new team members settle in.