Customer Support Officer at Freedom24 | Athens, Greece

At Freedom24, we are a leading online brokerage firm dedicated to facilitating access to the US, European, and Asian stock markets. Based in Cyprus, we pride ourselves on offering a diverse range of financial services that cater to the needs of our clients. Our dynamic team is composed of highly skilled professionals who are committed to innovation and excellence in the financial industry.We believe in the power of teamwork and work collaboratively across various functional areas to achieve our goals. Each member of our team contributes their unique strengths, ensuring that we deliver outstanding results and make a significant impact in the financial sector.We are excited to announce that, due to an internal promotion, we are looking for a Customer Support Officer to join our vibrant Athens office. If you are passionate about customer service and want to grow your career in a fast-paced environment, we invite you to apply!Key Responsibilities:Respond to customer inquiries related to our trading platform, account management, deposits, and withdrawals.Provide efficient resolutions to client issues, ensuring the highest level of service and satisfaction.Assist clients with onboarding processes, KYC (Know Your Customer), and account verification.Maintain precise records of customer communications for compliance and auditing purposes.Escalate technical or intricate issues to the appropriate teams for resolution.Proactively address and resolve client concerns to ensure satisfaction.Gather and analyze customer feedback to enhance our service offerings.Detect and address suspicious activities, fraudulent transactions, or potential security risks.Collaborate closely with Compliance and Risk teams to mitigate client-related risks.Engage in other duties as assigned by the Company based on your expertise.

Cross Border Talents is seeking enthusiastic German-speaking professionals to join a leading hospitality brand in the vibrant tourism sector of Greece. Are you ready to embrace a new adventure abroad?Your Role as a Customer Support Advisor: Manage and document customer inquiries via dedicated phone lines, ensuring a high level of service; Accurately log consumer feedback and inquiries in our customer service database; Effectively resolve client complaints in accordance with our established escalation policy; Respond to support calls and emails promptly, ensuring all interactions are recorded appropriately within agreed service level agreements (SLAs); Troubleshoot customer issues using open-ended questions, support documents, and training resources; Provide solutions and guidance for common inquiries and issues.

Join Cross Border Talents as a Swedish Customer Advisor in the vibrant city of Athens, Greece! Since 2014, we have been tackling the Digital Skills Shortage with innovative global recruitment strategies and cutting-edge algorithms. Our mission is to bridge talented individuals with leading employers in stunning cities, enhancing the quality of life for our candidates. Our commitment to excellence has earned us 3 prestigious seals from the European Commission, highlighting the impact of our vision. With over 1000 job openings every month in 10 EU countries, we invite you to be part of our success story!Are you eager to gain professional experience while enjoying the breathtaking city of Athens, rich in culture and history? Picture yourself unwinding with surfing lessons after work!Utilize your language and tech skills in a dynamic environment! Join a top-tier BPO in Athens, where your role as a customer support agent involves delivering exceptional service to customers while collaborating with renowned global brands.Your Role as a Customer Advisor:Represent a prestigious global brand.Thrive in a multicultural setting.Cultivate customer relationships to deliver outstanding experiences.Utilize open-ended questions and support documents to troubleshoot effectively.Provide solutions to common inquiries and challenges.

Role Overview Avis Greece is looking for a Seasonal Parking Agent in Athens. This role focuses on preparing vehicles for delivery and inspecting them when they return from rental. Main Responsibilities Prepare vehicles and check additional equipment such as GPS units and Wi-Fi devices before handing them over to customers. Inspect the condition of vehicles and any rented equipment when customers return them. Complete reservations by finalizing contracts in the system and recording any necessary damage compensation. Monitor and maintain the parking area to ensure it stays organized and safe. Provide helpful and attentive customer service throughout the process.

Join Cross Border Talents as a German Customer Advisor in the vibrant city of Athens, Greece. Established in 2014, we have been successfully tackling the Digital Skills' Shortage with our dedicated global recruiters and advanced algorithms. Our mission is to bridge the gap between talent and leading employers in stunning locations, enhancing our candidates' quality of life. Our commitment to excellence is reflected in the three prestigious Seals of Excellence awarded by the European Commission. With over 1000 job openings each month across 10 EU countries, we invite you to be part of our success story!Looking to gain professional experience while enjoying life in Athens? Picture yourself learning to surf after work and immersing yourself in a city known for its rich history and culture!Utilize your language and tech skills by joining one of the premier BPO companies in Athens. Our client is a global leader and a major player in Portugal's economy. As a Customer Support Agent, your role will be to deliver top-notch service to customers while collaborating with renowned international brands.Your Responsibilities as a Customer Advisor:Act as the representative for a prestigious global brand;Engage in a dynamic multicultural environment;Build and nurture customer relationships to provide an exceptional experience;Resolve issues by utilizing probing questions, support documents, and system training;Provide solutions to common inquiries and challenges.

About Our CompanyAt tbibankgr, we are not just any bank; we are a dynamic challenger bank leading the way in Southeast Europe with innovative alternative payment solutions. Our mission is to create a comprehensive ecosystem that seamlessly integrates financing and shopping, fulfilling our customers' diverse needs. Thanks to our customer-centric approach and successful business model, we have established ourselves as one of the most profitable and efficient banks in the region, serving clients in Romania, Germany, Bulgaria, and Lithuania. Now, we are excited to expand our presence in Greece, connecting with thousands of merchants and consumers. If you are eager to contribute to our remarkable journey, we invite you to join us as an Executive Support Officer in Greece!Key ResponsibilitiesAs an Executive Support Officer, you will play a pivotal role in managing the daily operations of our CEO. Your responsibilities will include:Efficiently managing the CEO's daily calendar, including scheduling meetings, personal appointments, and conference calls.Undertaking additional tasks and special projects as directed by the CEO.Providing support to staff on project-related tasks, including document formatting in Word, Excel, and PowerPoint.Performing general clerical and administrative duties.Arranging complex travel and accommodation logistics for the team, and preparing associated expense reports.Organizing local office events and global company gatherings as necessary.Managing other administrative services and activities as required.

Join Mercier Consultancy and become a vital part of our Client’s Property Management Company in beautiful Greece as a Croatian-Speaking Customer Service Representative. In this pivotal role, you will deliver outstanding support to our Croatian-speaking clientele, addressing inquiries related to property management services and ensuring a seamless experience for both tenants and landlords.Your fluency in Croatian is essential as you provide clients with information on property listings, rental agreements, maintenance issues, and more. You will act as a primary contact point, promoting effective communication and cultivating positive relationships.Key ResponsibilitiesDeliver exemplary customer service in Croatian via phone, email, and chat regarding property management queriesAssist clients with property specifics, rental contracts, and service requestsPromptly and professionally resolve customer issues and complaintsThoroughly document all customer interactions in our CRM systemCollaborate with maintenance and property management teams for timely issue resolutionsCollect client feedback to enhance service quality and uphold our reputationRemain knowledgeable about local property regulations and market trends

Join Cross Border Talents as an Italian Customer Advisor in Athens, Greece! Since 2014, we have been addressing the global digital skills shortage through innovative recruitment strategies and advanced algorithms. Our mission is to connect talented individuals with top employers in stunning locations, ensuring a high quality of life for our candidates. Our commitment to excellence is reflected in the three awards we have received from the European Commission. With over 1,000 job openings across 10 EU countries every month, we invite you to be a part of our success story. Are you eager to gain professional experience while enjoying the vibrant city of Athens? If you possess language and tech skills, this is the opportunity for you! As a valued customer support agent for one of Greece's largest BPO companies, you will provide exceptional service, representing prestigious global brands. Your Role as a Customer Advisor: Serve as an ambassador for a renowned global brand; Thrive in a multicultural workplace; Foster customer relationships to deliver outstanding experiences; Utilize problem-solving techniques with effective questioning and available resources; Provide solutions for common queries and issues.

About Avis Greece Avis Greece is part of a global brand focused on reshaping how people move. The company develops integrated products and services that aim to make travel more flexible and convenient for customers worldwide. Why Work at Avis Greece? Supportive team culture: Colleagues work together to encourage new ideas and keep customer needs at the center of every decision. Purpose-driven work: Employees help shape the future of mobility, contributing to a more connected world. Rental Sales Agent – Athens Downtown The Athens Downtown team is looking for a Rental Sales Agent who will deliver excellent service, drive sales, and make the rental process smooth for every customer. Main Responsibilities Deliver friendly, reliable customer service for each car rental and build long-term relationships with clients. Promote relevant products and services to improve the customer experience. Monitor competitor offerings and market trends to help maintain competitive rates in line with company guidelines. Support daily station operations and suggest improvements for better results. Work with other departments to resolve customer issues and ensure high service standards. Location Athens, Attica, Greece

About EveryPayAt EveryPay, our goal is to revolutionize the digital financial infrastructure that powers e-commerce in Greece. We empower marketplaces and merchants to excel and thrive in a competitive landscape.Comprising a dynamic team of passionate individuals, we are unified by our core values: Empowering Customers, Team Collaboration, Risk Management, and Delivering Results.We take pride in having established the payment systems that link a majority of Greek marketplaces and merchants to globally recognized networks such as Visa and MasterCard. Our services extend to the largest and most successful marketplace in Greece: Skroutz.Our technology interfaces with thousands of banks both locally and internationally, processing tens of thousands of transactions daily, translating to billions of euros in e-commerce activity. If you’ve made an online purchase in Greece, you’ve likely utilized our payment solutions.EveryPay is a proud member of the Skroutz Group of Companies, operating as both a technology enterprise and a regulated financial services institution. This role offers you an opportunity to immerse yourself in the exciting realms of tech payments and financial services.Your Contribution to EveryPay's Vision:We are expanding our Finance & Accounting team and are in search of an exceptional Chief Financial Officer (CFO)!The Chief Financial Officer will be pivotal in crafting and executing the financial strategy of the company, safeguarding long-term financial sustainability, and ensuring robust financial governance. This role emphasizes the integrity of financial information, optimizing capital and cash flow management, and ensuring compliance with regulatory requirements. The CFO will serve as a strategic partner to the Executive Management and the Board of Directors.Key Responsibilities:Establish, implement, and oversee the company’s financial strategy in alignment with business goals and growth prospects.Lead financial planning, budgeting, forecasting, and cash management to ensure liquidity and capital adequacy.Analyze and present financial results and KPIs, providing insightful reporting and well-documented recommendations to Executive Management and the Board.Ensure the accuracy, completeness, and reliability of financial statements, adhering to International Financial Reporting Standards (IFRS).Guarantee compliance with regulatory obligations under the payments framework (PSD2), including their representation in financial reports and internal controls.Contribute to product design from a financial standpoint by defining financial requirements, pricing structures, and reporting needs.

Cross Border Talents is currently seeking enthusiastic German-speaking individuals to join our team in Athens, Greece. Are you ready to embark on an exciting international career adventure?Your Role as a Customer Technical Advisor: Handle and document customer inquiries via dedicated phone lines; Maintain precise records of customer inquiries, issues, and feedback in our customer service database; Address and accurately log client complaints following the company’s escalation policy; Ensure timely responses to all support calls and emails in accordance with established service level agreements (SLAs); Utilize open-ended questions, support documents, and system training to troubleshoot customer issues; Provide solutions and advice on common problems or frequently asked questions.

Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a vital role in maintaining the smooth functioning of our applications. Your responsibilities include:Monitoring and addressing production issues at the 2nd level within specified timelines.Quickly initiating a 'Problem' report when the root cause of an incident is not identified.Performing in-depth troubleshooting for incidents and problems in production.Taking ownership of problem tracking and monitoring with a goal to improve processes for recurring issues.Reproducing incidents and confirming fixes through comprehensive regression testing.Contributing to root cause analysis initiatives to avert future outages or quality challenges.This role requires flexibility, as it may involve shift work and occasional international travel to serve our global clientele.

Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a crucial role in maintaining smooth operations by:Monitoring and addressing open production issues at the second level within specified timeframes.Immediately initiating a "Problem" report when the root cause of an incident is not identified.Performing advanced troubleshooting for production incidents and issues.Taking ownership of problem monitoring and tracking, emphasizing process improvement for recurring issues.Reproducing incidents and validating fixes through regression testing.Contributing to root cause analysis initiatives to prevent future outages or quality problems.Flexibility is essential as this position may involve shift work and occasional international travel due to our global clientele.

Join Avis: Where Your Career Finds Purpose and We Redefine Mobility At Avis, we are revolutionizing the way people travel, spearheading transformation in the global mobility sector. Our mission is to innovate and deliver integrated products and services that create an array of new travel possibilities, defined by exceptional convenience and flexibility.Why Choose Avis: A Collaborative Work Environment: At Avis, we are more than just a business; we are a community that cherishes its employees. We take great pride in fostering a collaborative atmosphere, focused on innovation, and prioritizing customer satisfaction in every action we take. Your Career, Your Purpose: By joining us, you'll find that Avis is the place where your career can truly thrive. We are not merely offering jobs; we are inviting exceptional talent to contribute to our vision of a more connected world. Unlock Your Potential as a Rental Sales Agent with Avis Greece Avis Greece is searching for an outstanding Rental Sales Agent to join our team at the Athens Airport Station. This role is pivotal in delivering extraordinary customer service, driving sales, and ensuring an effortless rental experience for our clients. Your Key Responsibilities: Provide exemplary customer service for every car rental, building trust and fostering long-term client relationships. Promote additional products and services to elevate the overall customer experience. Remain knowledgeable about competitor offerings and market trends to ensure our deals are competitive and aligned with company policies. Contribute actively to the operations of the station, suggesting enhancements to improve performance. Monitor and address customer complaints in collaboration with relevant departments to guarantee outstanding service.

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing the travel industry by transcending traditional transfer services. We are the pioneers in providing a comprehensive, tailored in-destination travel experience. From the moment travelers land until their departure, Welcome caters to all their travel needs, including transfers, sightseeing tours, and local insights, ensuring a seamless and friendly experience. Our drivers, who are local experts, share invaluable knowledge to help travelers feel at home no matter where they are. We prioritize safety with contactless rides, rigorous cleaning protocols, and protective gear.As a travel tech startup, Welcome is rapidly expanding its operations and is on track to become a global leader in in-destination travel services.Rated one of the top global transportation companies with a remarkable 4.9/5 stars.Grew from 200 to 350 destinations last year, achieving our ambitious growth targets for 2024.Partnered with over 4,000 travel entities, including 2,500 hotels, vacation rentals, and travel agents, adding more than 50 new partners monthly.Welcoming over 2.5 million delighted travelers each year.⭐ To explore the culture at Welcome, check out our TikTok account here! ⭐The TeamOur dynamic team is composed of diverse individuals passionate about travel and committed to quality. Each member of Welcome shares a profound belief in our mission, tirelessly striving to fulfill it. We challenge conventional thinking, emphasize design, prioritize simplicity and usability, and create unforgettable experiences. Our commitment to continuous learning and improvement drives us to serve our community better while growing personally and professionally. We embody humility with a “pay it forward” philosophy, all while setting ambitious goals.As a Customer Support Specialist, you will play a critical role in delivering outstanding experiences to travelers, partners, and drivers by providing personalized support, managing bookings with accuracy, and addressing inquiries and concerns with professionalism and empathy. You will serve as a crucial link between Welcome and our users, overseeing service quality and promoting our products and services to boost customer satisfaction and loyalty.

Cross Border Talents is actively seeking enthusiastic Bulgarian speakers to join our team in the vibrant city of Athens, Greece. Are you ready to embark on an exciting international journey?Your Role as a Customer Advisor:Act as a representative for a prestigious global brand.Thrive in a diverse, multicultural work environment.Foster strong customer relationships to ensure an outstanding customer experience.Utilize effective questioning techniques, support documentation, and system training to troubleshoot issues.Provide insightful solutions to common queries and challenges faced by customers.Requirements for the Customer Advisor:High School Diploma or higher qualification.Fluent in Bulgarian (native level).Proficient in English (C1 level).Typing speed of at least 20 words per minute.Exceptional active listening skills.Strong problem-solving abilities.Excellent troubleshooting skills.

Join Cross Border Talents as a Spanish Customer Support Advisor in Athens, Greece! Since our establishment in 2014, we have been at the forefront of addressing the digital skills shortage through innovative recruiting methods and cutting-edge algorithms. Our goal is to seamlessly connect talented individuals with top-tier employers situated in stunning locales, enhancing the overall quality of life for our candidates. Our commitment to excellence is underscored by the three Seals of Excellence awarded by the European Commission, affirming the integrity of our mission. With over 1000 job openings each month across 10 EU nations, we invite you to be a part of our continued success!If you’re eager to gain professional experience while immersing yourself in the vibrant culture of Athens, this opportunity is perfect for you. Utilize your language and technology skills in a dynamic work environment!As a member of one of the leading BPO (Business Process Outsourcing) companies in Greece, your primary role will be to provide exceptional customer support, ensuring that our clients receive the highest level of service while collaborating with renowned global brands.Your Responsibilities:Represent a prestigious global brand.Thrive in a culturally diverse workplace.Build and nurture customer relationships to ensure a premium experience.Diagnose and resolve issues using a range of support documents and training resources.Provide solutions to common inquiries and challenges.

Are you a fluent Hungarian speaker looking to elevate your career?At Speakit, we are dedicated to supporting your professional journey. We are excited to announce an opportunity for a Hungarian Customer Support Agent to join our dynamic team in Athens.Your role will involve leveraging your language proficiency to assist customers with their online purchases, making you an integral part of a vibrant and multicultural environment.

Join Cross Border Talents as a Lithuanian Customer Support Specialist in Athens, Greece!We are seeking enthusiastic Lithuanian speakers to enhance our customer service team in the vibrant city of Athens. In this role, you will:Address and document customer inquiries received through our complimentary phone lines.Maintain precise records of consumer questions and feedback within our customer service database.Resolve client complaints in accordance with our established escalation policies.Ensure that all support calls and emails are responded to and resolved within agreed service level agreements (SLAs).Troubleshoot issues effectively using open-ended questions, support documentation, and system training.Provide solutions and recommendations for common queries and challenges.

Join Cross Border Talents as a Danish Customer Advisor in the vibrant city of Athens, Greece! Since our inception in 2014, we have been at the forefront of addressing the Digital Skills' Shortage through innovative recruiting strategies and cutting-edge algorithms. Our mission is to bridge the gap between talented individuals and leading employers located in some of the most beautiful cities, enhancing our candidates' quality of life. Our commitment to excellence is recognized by the European Commission, which has awarded us three Seals of Excellence. We are actively seeking to fill over 1,000 job openings monthly across ten EU countries. Are you ready to be part of our success story?If you’re looking for a chance to gain valuable professional experience while immersing yourself in the rich culture of Athens, we want to hear from you!Leverage your language and technology skills by joining one of the leading BPO companies in Athens. Our client is a global powerhouse and one of Greece's largest employers.Your Role as a Customer Advisor: Represent a prestigious global brand; Thrive in a multicultural environment; Build and nurture customer relationships ensuring an exceptional experience; Troubleshoot effectively using open-ended questions, resource documents, and system training; Provide solutions and recommendations for common issues and frequently asked questions.