Customer Experience Agent

About Us: tbibankgr is a dynamic challenger bank operating in Southeast Europe and a frontrunner in alternative payment solutions. We are dedicated to creating a comprehensive ecosystem that integrates financing and shopping, effectively meeting the diverse needs of our customers. Our customer-centric business model has positioned us as one of the most profitable and efficient banks in the region, serving clients across Romania, Germany, Bulgaria, and Lithuania. With our recent expansion into Greece, we are proud to partner with thousands of merchants and consumers. Are you ready to contribute to our remarkable success story?Position Overview: We are currently seeking a passionate and dedicated Customer Experience Agent to join our team in Greece!Key Responsibilities:Manage incoming customer communications via phone, chat, and email, ensuring a top-tier customer experience at every interaction.Deliver accurate and prompt responses, aligning with internal KPIs for each communication channel.Evaluate and process loan applications through a live agent decision-making process (KYC).Participate in a rotating shift schedule (40 hours per week).Foster collaboration and a positive team spirit among colleagues.

Are you eager to create exceptional customer experiences? Join us as a Flemish Customer Experience Representative and support leading international brands in industries like technology, e-commerce, and online gaming. Your role will be crucial in assisting Flemish-speaking customers, guiding them through their inquiries with professionalism, empathy, and precision.Key ResponsibilitiesDeliver outstanding customer support through email, chat, or phone, tailored to the project.Provide assistance with account questions, technical difficulties, product inquiries, and transaction support.Diagnose issues and propose effective solutions, escalating as needed.Ensure high customer satisfaction through timely, friendly, and precise communication.Adhere to established workflows, guidelines, and service standards.Work collaboratively with internal teams to enhance processes and the overall customer experience.

Become a Customer Care Agent with Novibet!Are you eager to play a pivotal role in a thriving, fast-paced organization? If you have a genuine passion for customer service and excel in dynamic environments, this could be the perfect opportunity for you.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and various ROW countries, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs located in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 individuals worldwide. Our commitment to technological innovation allows us to continuously enhance online gaming experiences for our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing professional development through active listening and learning. As part of our team of forward-thinking and proactive individuals, you will adapt to new challenges while contributing to a positive, inclusive workplace culture that supports personal growth.Join us and be part of a collaborative team that values innovation and teamwork.Your RoleAs a Customer Care Agent, you will serve as the first point of contact for our customers, addressing inquiries related to account management and betting options. You will resolve issues such as payment errors and accessibility challenges to ensure a smooth customer experience.Key ResponsibilitiesAssist customers through live chat, phone, email, and social media with various account queries, including payments, logins, verification, and betting inquiries.Respond to customer inquiries promptly and effectively.Manage complaints and provide appropriate solutions.Escalate unresolved requests and issues to relevant internal departments, ensuring follow-up until resolution.Document inquiries, feedback, and complaints.Enhance customer experience by providing feedback to the Product teams.What We SeekHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; additional languages are a plus.Previous experience in a similar role or in a call center is advantageous.Proficient in computer skills.Exceptional communication and interpersonal skills.Willingness to work on a shift rotation.Our OfferAt Novibet, we genuinely value our team members! In our engaging, fast-paced environment, we encourage everyone to realize their full potential and enjoy the journey. Here’s how we support that:Competitive Compensation: Attractive salary packages. Positive Work Environment: A vibrant, inclusive culture that fosters collaboration.

Join Our Team as a Customer Care Agent at Novibet!Are you ready to contribute to a vibrant and rapidly growing company? If you possess a strong passion for customer service and excel in a fast-paced environment, this opportunity is tailored for you.About NovibetFounded in 2010, Novibet is a leading GameTech company making waves across Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs in Greece, Malta, Brazil, and Mexico, and a talented team of over 1,200 employees, we are committed to harnessing cutting-edge technologies to provide seamless entertainment and exceptional online gaming experiences to our expanding customer base.Why Choose Novibet?At Novibet, we foster growth through a culture of listening and learning, encouraging our team members to adapt to new challenges. We are dedicated to nurturing a positive, inclusive, and supportive workplace that empowers everyone to thrive. Join a collaborative team of more than 1,200 individuals worldwide who value innovation, teamwork, and personal development.Your RoleAs a Customer Care Agent, you will be the first point of contact for our customers, assisting with inquiries related to account management and betting options. Your expertise will help resolve issues such as payment errors or access difficulties, ensuring a smooth customer experience.Part-time agents will work 4-hour shifts in the afternoon/evening (17:00–21:00 / 18:00–22:00 / 19:00–23:00).Your ResponsibilitiesProvide support to our customers via live chat, phone, email, and social media regarding various account queries, including payments, logins, verifications, and betting inquiries.Respond swiftly to customer inquiries.Handle complaints and offer suitable solutions.Direct unresolved requests and issues to the appropriate internal departments and follow up on resolutions.Document inquiries, comments, and complaints.Improve customer experience by sharing feedback with Product teams.Your QualificationsHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; knowledge of additional languages is a plus.Previous experience in a similar position or a call center is advantageous.Strong computer skills.Excellent communication and interpersonal abilities.Willingness to work flexible shifts.What We OfferAt Novibet, we truly value our team members! In our lively, dynamic, and fast-paced environment, we encourage everyone to realize their full potential.

Are you a fluent Hungarian speaker looking to elevate your career?At Speakit, we are dedicated to supporting your professional journey. We are excited to announce an opportunity for a Hungarian Customer Support Agent to join our dynamic team in Athens.Your role will involve leveraging your language proficiency to assist customers with their online purchases, making you an integral part of a vibrant and multicultural environment.

Transforming the Future of Living.At Blueground, our mission is to revolutionize the way individuals live by providing dependable housing solutions. We are developing the premier global platform for accommodation.With over 350 million people relocating between cities annually, the current housing market fails to meet the demands of today’s mobile populace. Blueground is here to change that narrative.Boasting a portfolio of 40,000+ residences worldwide, available for short or long-term stays, we are just getting started. Our trajectory is one of rapid growth, aiming to redefine living standards and introduce a unique category in the marketplace. Our competitive advantage lies in our cutting-edge proprietary technology, operational excellence, and a dedicated team that executes with agility and precision.Our workplace culture is anchored in five core principles:Guests First: Every decision is driven by our guests' experience.Move Fast: We prioritize speed and momentum.Dive In: We believe the magic is in the details and we engage deeply.Embrace Change: Change is our pathway to growth.Keep It Honest: Transparency fosters progress and strengthens bonds.If you’re eager to contribute to groundbreaking work that reshapes global living standards, we invite you to connect with us.Role OverviewThe Customer Experience (CX) Data Analyst plays a pivotal role in enhancing workforce planning and ensuring performance visibility across the CX team. This position integrates scheduling, real-time workforce management, and data analytics to promote operational excellence, staffing efficiency, and data-driven decision making.Key ResponsibilitiesReporting & Performance TrackingAnalyze and report on critical workforce metrics including service levels, process adherence, utilization, and absenteeism.Provide ongoing staffing insights and optimization suggestions to CX leadership.Monitor individual and team performance metrics to align with business objectives.Analyst & Reporting FunctionDevelop and maintain interactive dashboards and reports to enhance visibility into performance for coordinators, managers, and executives.Generate weekly, monthly, and quarterly performance reports.Oversee and manage the Metabase repository for official CX dashboards and reports.Act as the primary liaison between CX and Business Intelligence (BI) to ensure reporting accuracy and consistency.Automate regular reporting and workflow processes wherever feasible.Maintain a centralized documentation hub for metric definitions and calculation methodologies.Forecasting & Capacity PlanningTrack ticket and call volumes to identify trends, spikes, and their underlying causes.Report on volume fluctuations and propose actionable plans to address them.Design and implement systems for real-time workload monitoring and proactively recommend shift adjustments.Assist in long-term capacity planning in collaboration with CX leadership.

About Actionline Actionline is a leading Greek company that has been providing comprehensive HR solutions and recruitment services since 2011. As a candidate, you will gain access to a variety of projects across different sectors and large corporations, while our dedicated team actively supports your professional journey.We are seeking enthusiastic customer service candidates for our esteemed client, a major bank, who are eager to thrive in a dynamic environment. Location: Athens Model: On-site Workdays: 5-day work week, Monday to Friday Hours: 09:00-16:00 (6 hours) // 09:00-14:00 (5 hours) Responsibilities: Phone communication with customers regarding banking products and services Engagement in informational and promotional campaigns. Documentation of information and actions in banking systems. Updating customer personal details. Requirements: Availability for shift work (08:00 – 22:00) Excellent communication skills and active listening ability Proficient in English and MS Office Patience and ability to handle challenging situations Preferred previous experience in customer service What We Offer: Salary of €875 gross for a 7-hour, five-day work week Monthly allowance of €50 via Ticket Card + competitive bonus Training for 1-2 months in modern facilities Work in an accessible location, near Kallithea & Moschato stations Stable working environment in a top banking organization Wondering if this position is right for you?Fill out the self-assessment questionnaire here Questionnaire How to Apply:If you wish to take the next step in your career, submit your application now!For more information, please contact us at 4u@actionline.gr If you have any questions, feel free to reach out to the Recruiting department at 210 3637822

At Mercier Consultancy, we are on the lookout for a committed and enthusiastic German Speaking Customer Service Agent to join our dynamic Customer Service Department. In this pivotal position, you will serve as the primary point of contact for our German-speaking clientele, ensuring they receive exceptional assistance and support. Your role encompasses addressing customer inquiries, delivering detailed information regarding our products and services, and effectively resolving any challenges that may occur.Your proficiency in the German language will be instrumental in cultivating robust relationships with our customers. By demonstrating a strong commitment to outstanding customer care, you will contribute to creating a positive and memorable experience for each client.Key Responsibilities Provide prompt and professional responses to customer inquiries through phone, email, and live chat in German. Offer comprehensive information about our products and services to enhance customer understanding. Efficiently resolve customer issues while maintaining high satisfaction levels. Document all customer interactions and feedback in our CRM system. Collaborate closely with team members to refine service processes and improve overall customer experience. Foster a positive team atmosphere through effective communication and collaboration. Engage in regular training sessions to stay informed about product updates and customer service techniques.

Join our dynamic team at Delivery Hero as a Customer Care Agent! In this remote role, you will be the first point of contact for our valued customers, assisting them with inquiries and ensuring a seamless experience. Your friendly demeanor and problem-solving skills will make a significant difference in delivering exceptional customer service.

Are you an adept multitasker with a passion for operational coordination? Do you thrive on delivering exceptional customer service? If so, we want to hear from you!Our Dispatching team is expanding, and we are in search of talented Dispatchers to streamline our delivery operations with precision and efficiency, elevating our services to unparalleled heights!In this dynamic role, your primary objective will be to utilize your verbal and written communication skills to ensure timely deliveries to our customers. You will oversee 'delivered by efood' orders in real-time, ensuring seamless operations. Your sound judgment will be key in navigating the fast-paced environment to eliminate any obstacles our riders face in achieving the PERFECT delivery!Key Responsibilities:Monitor and resolve issues from the order watchlist.Efficiently manage multiple incoming interactions, prioritizing tasks as necessary.Track delivery zone performance and delays, proactively implementing corrective measures.Communicate effectively with partners, riders, and customers through chat and phone calls.Oversee order routing and make necessary adjustments.Provide customers with updates on their order status and liaise with partners as needed.

Join our dynamic team at Delivery Hero as a Customer Care Agent! In this pivotal role, you will be the voice of our company, ensuring exceptional service and support to our valued customers. Your primary responsibilities will include addressing customer inquiries, resolving issues efficiently, and providing information about our services. If you are passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you!

Join G4S, a member of the Allied Universal® group, the world's leading security services provider, operating in over 80 countries. At G4S Greece, we are committed to innovation and excellence, combining our talented workforce with cutting-edge technology to offer security and peace of mind to our clients. We are expanding our team and seeking dynamic individuals to be the 'voice' of our company.Role Overview: As a Customer Care Agent, you will serve as the vital link between G4S and our clients. Your primary objectives include delivering high-quality support for our security systems and services while ensuring an exceptional customer experience and satisfaction.Key Responsibilities:Back-office & Data Management: Manage and update the CRM database, process agreements, and create new project/service entries.Omnichannel Support: Efficiently handle incoming calls and correspondence (emails/letters) regarding account inquiries, billing clarifications, and service information.Retention & Customer Loyalty: Implement customer retention strategies through personalized recommendations and service customization.Customer Feedback Management: Evaluate satisfaction surveys and intervene promptly to resolve complaints or negative feedback.Upselling & Service Upgrades: Inform existing clients about new technological capabilities and recommend upgrades to enhance their security.

The Customer Care Agent role at Skroutz Last Mile centers on direct communication with customers. Based in Athens, this position handles a range of questions and works to resolve service-related issues as they arise. Role overview Daily work involves responding to customer inquiries and troubleshooting concerns about Skroutz Last Mile services. The aim is to ensure each interaction is handled efficiently and leaves the customer satisfied. What you will do Connect with customers to address their questions Resolve problems related to Skroutz Last Mile deliveries and services Maintain a helpful and positive approach in every conversation Location This position is based in Athens, Attica, Greece.

Role Overview Mercier Consultancy is hiring an Italian Customer Sales Agent to join its team in Athens, Greece. This role focuses on connecting with Italian-speaking customers and supporting their telecommunications needs. Candidates will apply their sales experience and Italian language skills to help clients find the right solutions while contributing to company growth. What You Will Do Engage with Italian-speaking customers to present telecommunications products and services. Promote and sell a variety of telecommunications solutions tailored to customer needs. Deliver accurate information, respond to questions, and resolve customer issues efficiently. Keep detailed records of sales activities and customer communications using CRM tools. Work closely with colleagues across teams to help ensure customer satisfaction. Monitor market trends and share insights to improve sales approaches. Meet or exceed individual and team sales goals. Location This position is based in Athens, Attica, Greece.

Mercier Consultancy is hiring an Italian Customer Agent in Athens to support our subscription services. This position centers on assisting customers in Italian, ensuring their questions are answered and their issues are resolved promptly. What you will do Respond to customer inquiries related to subscription services Resolve issues and troubleshoot problems to improve the customer experience Share information and guidance to help customers get the most from their subscriptions Requirements Fluency in Italian Strong communication skills Commitment to delivering quality customer service This role is based in Athens, Attica, Greece.

Join our team as a fluent German-speaking Customer Support Consultant and make a difference as a Financial and Payment Recovery Agent, working remotely from anywhere in Greece!Key Responsibilities: Assist customers through phone, chat, and email channels. Monitor and manage cases to ensure efficient and timely resolutions. Strive to maintain exceptional customer satisfaction at all times. Foster and uphold strong professional relationships with all partners. Collaborate with clients to achieve both client-specific and internal performance targets. Qualifications: Proficient in German. Good command of English is advantageous. Outstanding communication and interpersonal skills. Basic computer literacy. Previous experience in customer service or client-facing roles is a plus. Experience in the banking sector is considered an asset. A positive attitude, eagerness to learn, and reliability are essential for success in this role.

Are you passionate about the Polish language and dedicated to providing exceptional assistance? Join our team as a Polish Customer Service Agent in Greece, where you can work either remotely or on-site! This role offers the chance to be part of a dynamic team with flexible hours, allowing you to thrive in an environment focused on delivering outstanding customer service.Key ResponsibilitiesHandle incoming communications via chat, email, or phone calls.Evaluate and understand customers' needs to ensure their satisfaction.Foster trust through open, interactive communication.Deliver accurate, complete information using the appropriate tools and methods.Maintain records of customer interactions, manage accounts, and organize documentation.Adhere to communication protocols, guidelines, and policies.

Are you seeking an exciting job opportunity in Athens, Greece? Look no further! Join us as a Polish-speaking Customer Support – Travel Agent. In this role, you will play a crucial part in ensuring our customers' needs are met on a daily basis.Your passion for travel will shine as you assist customers in discovering amazing places to stay and creating memorable travel experiences. Your dedication to providing exceptional customer service will help maintain the organization's operational standards and meet business objectives.On a typical day, you will:Serve as the primary contact for our premium accommodation partners, addressing inquiries related to room modifications, rates, availability, and extranets.Deliver accurate, valid, and comprehensive information using the appropriate tools, methods, and processes.Uphold a high standard of partner service, ensuring a positive experience for our partners.

Join Delivery Hero as a Customer Care Agent, where you will be the voice of our company, providing exceptional service to our customers in the Cyprus market. Your role will involve resolving customer inquiries, processing orders, and ensuring a positive customer experience through effective communication and problem-solving skills.

Join the team at a premier e-commerce platform that provides a diverse selection of products across various categories, including music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY. We are seeking a passionate Dutch Customer Care Agent to become a vital part of our client's dynamic workforce.As a Dutch Customer Care Agent, you will serve as the primary point of contact for our client's Dutch-speaking customers. Your role will involve delivering exceptional support and assistance through email, chat, and phone communications. Your primary aim will be to ensure a high level of customer satisfaction by adeptly managing inquiries, resolving issues, and upholding a positive representation of the brand.Key Responsibilities: Promptly respond to customer inquiries via email, chat, and phone with professionalism and courtesy. Provide precise and detailed information regarding our products, services, and company policies. Efficiently resolve customer complaints and issues, escalating to the appropriate team when necessary. Process orders, returns, and exchanges in accordance with company protocols. Maintain meticulous customer records while ensuring the confidentiality of sensitive information.