Customer Care Team Leader

Join Volton Hellenic Energy SA, the leading provider of Electricity, Natural Gas, and Telecommunications in Greece, proudly powered by Orizon.We are committed to delivering innovative solutions that foster trustworthy relationships with our customers. By integrating energy and telecom services, we create a unique ecosystem that simplifies our customers' lives.Recognized as a Great Place to Work for three consecutive years, we take pride in our exceptional team and our culture of excellence.At Volton, we are not merely adapting to the future; we are shaping it and setting new standards for what lies ahead.As part of our growth strategy, we are currently seeking a Customer Care Team Leader to enhance our Contact Center team in Athens.We are in search of a compassionate, driven, and self-motivated leader to join our dynamic team. This role involves managing our customer care representatives through their professional development and career advancement. You will work closely with the Contact Center teams to identify process improvement opportunities and provide constructive feedback on the development of customer care representatives.

Join our client’s team in Athens as a German-speaking Team Leader in Customer Care. This is an exciting opportunity to oversee a dedicated team within the tourism and flight booking sector. Your role will focus on providing exceptional service while driving performance through strategic initiatives, managing KPIs, and nurturing strong client relationships.Key ResponsibilitiesLead, coach, and mentor a team of customer care agents (currently ~8, with the potential for growth)Monitor and enhance team performance through KPIs, implementing action plans to meet targetsMaintain daily direct communication with clients (German-speaking only)Ensure top-notch service delivery and continuous improvement in performanceInspire and motivate the team, fostering a positive and results-oriented atmosphereAddress complex operational issues and deliver effective solutionsFacilitate onboarding, training, and ongoing coaching programsRequirementsFluency in German (C2) and proficient English skills (C1-B2)Demonstrated leadership experience in BPO or customer care settingsFamiliarity with KPIs, metrics, and performance managementExcellent communication and presentation abilitiesA proactive mindset with a strong drive to achieve resultsAble to thrive in a fast-paced and dynamic environmentPreferred QualificationsExperience in sales or cross-selling (e.g., insurance products)Proficiency in coaching methodologies and talent developmentBenefitsSalary: Up to €1,750 gross/month (dependent on experience, negotiable)Monthly transportation allowance (€100)Metro cardComprehensive private life and medical insurancePotential hiring bonusOpportunity to collaborate with international clients and gain valuable exposureCareer growth potential within a developing team structureWorking Conditions100% on-site roleFlexible schedule options (shifts between 09:00–21:00 or 11:00–19:30 based on team needs)Opportunity for one trip to Germany for training or client meetings

Join us as an Onboarding Team Leader in beautiful Athens, Greece! In this pivotal role, you will oversee our customer onboarding team, driving operational excellence through process improvements, data analysis, and strategic recommendations. As a Subject Matter Expert on our client's products and services, you will ensure your team is well-informed, enabling them to deliver an exceptional onboarding experience.Your leadership will be crucial in achieving high customer satisfaction levels across various program activities, including resolving escalated onboarding challenges and providing guidance and training to team members. Your proactive approach will be key to fostering a knowledgeable and capable team dedicated to customer success.Key Responsibilities:Analyze and prioritize tasks for team members, ensuring workloads are balanced to meet onboarding requirements.Manage onboarding call flow processes effectively.Collaboration:Engage with business partners to analyze onboarding program trends, recommending enhancements and process improvements for optimal customer training.

Are you a seasoned Customer Support Team Leader eager to elevate your career? Join us at one of Europe's most rapidly expanding companies and lead a dedicated support team!In this role, you will embody customer obsession, demonstrating the importance of customer interactions beyond mere problem-solving. You will inspire your team to enhance our support standards and provide exceptional service.Your Responsibilities:Lead by example, showcasing what it means to be customer-centric.Effectively communicate and adapt your tone to meet the diverse needs of our customers, including courier partners and merchants.Drive results by ensuring tasks are completed efficiently.

Are you seeking a rewarding career opportunity within a dynamic international organization that fosters personal and professional growth? Do you possess strong team leadership experience in managing customer support teams? If so, we invite you to consider this exciting role!Key Responsibilities: Implement ongoing reviews and proactive management strategies for absenteeism and attrition among team Advisors, ensuring thorough completion of return-to-work and exit interviews. Regularly assess and monitor the performance of all Advisors against set KPIs, initiating necessary corrective measures using performance management tools to address any deficiencies. Conduct formal quarterly performance evaluations and monthly one-on-one meetings with each Advisor, ensuring their objectives are continuously aligned with business KPIs. Recognize and reward Advisors for exceptional performance and accomplishments, in line with the company's mission and values. Promote a culture of transparent and constructive two-way communication, ensuring vital messages are communicated to all team members while encouraging feedback and the sharing of innovative ideas and best practices. Foster an environment that nurtures teamwork, where Advisors are engaged, loyal, and take pride in their work; ensure actions from employee satisfaction surveys are effectively implemented and monitored. Coach, mentor, and inspire Advisors by equipping them with the necessary skills and knowledge to excel in their roles, while also providing opportunities for career development and skill enhancement. Take appropriate measures to enhance client satisfaction survey scores. Qualifications: Native or proficient in Dutch (C2 level required) Advanced proficiency in English (at least C1 level) both verbal and written (required) A minimum of 12 months of experience in a call center environment, preferably as a Team Manager or Product Specialist Demonstrated interpersonal, coaching, and leadership abilities Exceptional telephone, keyboard, and communication skills, both verbal and written Logical and objective approach to evaluating calls Strong organizational and prioritization skills, with the ability to multitask This is an office-based position in Athens, Greece. Benefits: Competitive Salary: €1,450 gross per month (14 payments) Performance bonus Fully funded training Permanent employment contract Assistance with paperwork (AFM-AMKA) Private health insurance Continuous learning and development opportunities Attractive career advancement prospects A safe, friendly, diverse, and supportive work environment with cutting-edge technology An international and multicultural atmosphere (celebrations, etc.)

Join Novibet as a VIP Team Leader in Athens, where you will be at the forefront of delivering exceptional experiences to our VIP clients. Your role will be pivotal in managing our VIP program, ensuring that each client receives personalized attention and tailored services that exceed their expectations.The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to analyze client needs effectively. Your strategic insights will help shape our VIP offerings, fostering long-lasting relationships and driving customer satisfaction.

Join Novibet as an IT Operations Team Leader!Are you ready to assume a pivotal role in a vibrant and rapidly expanding company? If you are passionate about IT Operations and thrive in a dynamic environment, this opportunity is tailor-made for you.About UsFounded in 2010, Novibet is a premier GameTech company with a robust international footprint. We operate across various markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. Our offices in Greece, Malta, and Brazil are dedicated to providing unmatched sports betting and online gaming experiences to our growing customer base.Why Choose Novibet?At Novibet, we take pride in being certified as a Great Place to Work since 2021, reflecting our dedication to fostering a positive, inclusive, and supportive work atmosphere. Join us, and be part of a global team of over 1,000 individuals who prioritize collaboration, innovation, and personal development.Your ResponsibilitiesLead and mentor the IT Operations team, offering guidance and support to team members.Ensure the seamless functionality of systems, networks, and infrastructure, monitoring performance and addressing any issues that arise.Collaborate with Development and DevOps teams to ensure smooth integration and alignment of IT operations.Establish and uphold best practices and processes for IT operations, ensuring compliance with security and regulatory standards.Oversee the planning, execution, and management of IT projects and initiatives.Manage vendor relationships and contracts for IT services and equipment procurement.Stay abreast of industry trends and advancements in IT operations, identifying opportunities for enhancement and innovation.Your QualificationsBachelor's degree in Computer Science, Information Technology, or a related discipline.Demonstrated experience in a leadership role within IT operations.In-depth knowledge of IT infrastructure, including networks, systems, and cloud services.Familiarity with ITIL practices and frameworks.Exceptional problem-solving and decision-making abilities.Strong communication and interpersonal skills.Ability to thrive under pressure and manage multiple priorities effectively.Experience in the gaming or online betting industry is desirable but not mandatory.Our OfferingsWe genuinely value our team at Novibet! In our energetic and fast-paced environment, we encourage everyone to reach their full potential while enjoying the journey. Here’s how we support you:Competitive Compensation: Attractive salary and bonus structure.‍Health Insurance: Comprehensive health benefits.Paid Time Off: Generous vacation policy.

Volton Hellenic Energy SA delivers electricity, natural gas, and telecommunications services across Greece, working in partnership with Orizon. The company is known for reliable solutions and strong customer relationships, adapting to evolving energy needs and preparing for future changes. Volton combines energy and telecom offerings to simplify life for customers, and has been recognized as a Great Place to Work for three consecutive years. Role overview To support its continued growth, Volton is adding a Contact Center Back Office Team Leader in Athens. This leader will coordinate the Back Office team within the Contact Center, focusing on smooth operations and effective service delivery. What you will do Lead and organize the Back Office team that manages customer inquiries needing follow-up beyond the first contact. Supervise case management, making sure complex issues are resolved efficiently and according to service level agreements (SLAs). Encourage collaboration with specialized departments to address and resolve customer needs. Establish and maintain structured processes and controls for case handling, aiming to uphold high service standards and improve customer satisfaction. Location This position is based in Athens, Attica, Greece.

Volton Hellenic Energy SA is at the forefront of delivering innovative solutions in Electricity, Natural Gas, and Telecommunications across Greece through our partner Orizon.We pride ourselves on providing reliable solutions while establishing trusted relationships with our customers. By offering innovative services, we effectively address today's energy needs while strategically preparing for future challenges.As Greece's first multi-service provider, we expertly integrate energy and telecommunications, creating a distinctive ecosystem that enhances value and convenience for our customers.For the third consecutive year, we have been recognized as a Great Place to Work, showcasing our commitment to our people and our culture of excellence.We are not merely keeping pace with the future; we are actively leading the way, establishing standards, and shaping what lies ahead.Join Us!In its continuous growth, Volton is expanding its human resources in Athens and is currently seeking an Application & Contract Operations Team Leader.This pivotal role will lead the Application & Contract Operations team, ensuring the precise, timely, and compliant management of all new customer applications and contracts.The successful candidate will coordinate daily team operations, monitor performance metrics, and ensure adherence to commercial policy and Contract Management guidelines. Responsibilities include managing the end-to-end process of Telesales applications and ensuring the timely review and routing of network applications to the appropriate operators.

Join our dynamic team at European Dynamics as a SharePoint (M365) Architect / Team Leader. We are seeking a proactive individual to design, develop, and maintain applications utilizing Microsoft SharePoint, PowerApps, and .NET frameworks. This position can be based in Athens or performed remotely. Collaborate with cross-functional teams to deliver innovative solutions for prominent international public organizations.Key Responsibilities:Create and implement SharePoint (M365) solutions using SharePoint Online, along with developing and maintaining .NET applications and web services.Design and automate workflows with Microsoft Power Automate.Engage with senior stakeholders to define transformation roadmaps and solution strategies.Lead a high-performing team, mentor emerging talent, and contribute to establishing a Center of Excellence.Conduct code reviews and ensure compliance with industry best practices.Generate and sustain technical documentation.Keep abreast of emerging technologies and best practices in the industry.

Optasia is a cutting-edge B2B2X financial technology platform focused on providing innovative solutions in scoring, financial decisioning, disbursement, and collection. We are dedicated to fostering financial inclusion for everyone and transforming the financial landscape.We are on the lookout for passionate and energetic professionals who are results-oriented and possess a can-do attitude. Join our vibrant team of like-minded individuals who are committed to delivering exceptional solutions in a dynamic and innovative environment.Data is the backbone of Optasia’s growth strategy, and our Data Engineering team plays a pivotal role in our success through data-driven decision-making and risk management. We ingest and process data from diverse sources into our expansive data lakehouses, utilizing state-of-the-art open-source big data technology stacks to create robust analytical pipelines.We are searching for a seasoned Senior Data Engineer – Team Leader to guide and motivate a team of two to three Data Engineers. In this role, you will blend hands-on expertise in constructing data infrastructure and pipelines with leadership responsibilities, empowering your team to produce high-quality, scalable, and dependable data solutions that advance Optasia’s objectives.Your ResponsibilitiesLead, mentor, and nurture a team of Data Engineers, promoting collaboration, technical excellence, and professional development.Provide technical guidance and expertise in data engineering, steering the team toward delivering high-quality, scalable data analytical pipelines.Assist in selecting, testing, and deploying data engineering tools, technologies, and methodologies.Design, construct, and enhance end-to-end batch and streaming data analytical pipelines.Develop, maintain, and evolve the organization’s big data infrastructure and core libraries for large-scale data ingestion and processing.Collaborate closely with Solution Architects, Data Assurance Engineers, ML Engineers, and System Administrators for the design, delivery, and support of comprehensive data workflows.Promote best practices in code quality, testing, CI/CD, and data governance, ensuring scalability, performance, and adherence to data protection regulations (e.g., GDPR).Oversee code reviews, align coding standards, and manage the configuration of the big data infrastructure.

About the R.I.S.E. Program CQS – Paladino has launched the R.I.S.E. program (Recognize, Inspire, Support, Elevate) to help employees grow into leadership roles. This initiative focuses on recognizing talent, empowering participants, and providing support for career advancement within the company. Path to Team Leader in Direct Sales The program offers a clear route for those interested in becoming a Team Leader. Employees who meet certain criteria can enter a structured process to be considered for this role. Selection Process Verification of required prerequisites and feedback from the Project Manager Skills assessments Panel interviews Training and Development Those who advance through the selection process join micro-learning training sessions. These are designed to build the skills needed for leadership and prepare candidates for future openings across different departments or projects. Consideration for placement depends on readiness, availability, and fit with the role’s requirements. Location This opportunity is based in Athens, Attica, Greece.

Role Overview Kaizen Gaming is hiring a Pre-Event Team Leader for multi-sports operations in Athens, Greece. This position leads a team focused on preparing and supporting a range of sporting events before they begin. The Team Leader plays a key role in keeping operations organized and efficient, while encouraging strong collaboration and high standards across the group.

About the R.I.S.E. Program at CQS - Paladino CQS - Paladino introduces the R.I.S.E. program (Recognize, Inspire, Support, Elevate), a developmental initiative for employees in Athens, Attica, Greece. This program aims to acknowledge, empower, and support team members interested in advancing their careers, including opportunities to pursue Team Leader roles. Pathway to Team Leader R.I.S.E. is designed for employees who meet specific criteria and want to take on new responsibilities. The process is structured and transparent, helping participants prepare for future roles within the company. Evaluation and Selection Process Verification of essential prerequisites, including feedback from the Project Manager Skills assessment through targeted evaluations Panel interviews Training and Development Those who successfully complete the evaluation will participate in micro-learning training sessions. These focus on building the core skills needed for leadership and other advanced roles. Consideration for Future Opportunities After training, participants are considered for open roles across departments or projects. Selection depends on readiness, availability, and fit for the position.

Cross Border Talents is actively seeking a dynamic and experienced Bilingual Team Leader fluent in Swedish and English to join our team in the vibrant tourism sector for a prestigious hospitality brand in Greece. Are you ready for an exciting opportunity abroad?Your ResponsibilitiesProvide coaching and support to team members to meet company and client goals, addressing employee concerns and facilitating training on updated services, products, and processes.Oversee multiple, complex projects while tracking team attendance and absence.Inspire and motivate your team through open communication, constructive feedback, and recognition of accomplishments.What We OfferA commitment to your professional growth and career development.An inclusive culture that fosters community engagement and encourages giving back.Access to a global team of curious lifelong learners aligned with our core values.Attractive compensation package, performance bonuses, and additional benefits that may pleasantly surprise you!

Are you fluent in German? If so, we invite you to embark on an exciting career journey in Greece with one of Europe’s leading multinational companies!We are searching for enthusiastic and communicative German Customer Care Specialists to become a vital part of a dynamic team and represent a prestigious organization.Ready to take on a new adventure? Read more about the opportunity below!Key Responsibilities: Handle incoming calls and customer service inquiries via telephone and email Provide accurate, valid, and comprehensive information to customers Assess and identify customer needs to ensure satisfaction Maintain records of customer interactions, manage customer accounts, and organize documentation Go above and beyond to engage with customers effectively Qualifications: Native or near-native proficiency in German Proficient in English (B2 level) Strong communication skills and active listening abilities Capability to multitask, prioritize effectively, and manage time efficiently Exceptional problem-solving skills and adaptability to diverse personalities Team player with a positive attitude Benefits: Attractive remuneration package 14 salaries annually Additional productivity bonuses 4 weeks of accommodation provided Top-tier ongoing training and development Career advancement opportunities A multicultural and modern work environment Relocation Assistance: Flight ticket to Greece Taxi fare from the airport to your accommodation 4 weeks of hotel accommodation Support in finding a permanent residence Real estate fees covered by the company Note: Only CVs submitted in English will be considered.

Become a Customer Care Agent with Novibet!Are you eager to play a pivotal role in a thriving, fast-paced organization? If you have a genuine passion for customer service and excel in dynamic environments, this could be the perfect opportunity for you.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and various ROW countries, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs located in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 individuals worldwide. Our commitment to technological innovation allows us to continuously enhance online gaming experiences for our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing professional development through active listening and learning. As part of our team of forward-thinking and proactive individuals, you will adapt to new challenges while contributing to a positive, inclusive workplace culture that supports personal growth.Join us and be part of a collaborative team that values innovation and teamwork.Your RoleAs a Customer Care Agent, you will serve as the first point of contact for our customers, addressing inquiries related to account management and betting options. You will resolve issues such as payment errors and accessibility challenges to ensure a smooth customer experience.Key ResponsibilitiesAssist customers through live chat, phone, email, and social media with various account queries, including payments, logins, verification, and betting inquiries.Respond to customer inquiries promptly and effectively.Manage complaints and provide appropriate solutions.Escalate unresolved requests and issues to relevant internal departments, ensuring follow-up until resolution.Document inquiries, feedback, and complaints.Enhance customer experience by providing feedback to the Product teams.What We SeekHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; additional languages are a plus.Previous experience in a similar role or in a call center is advantageous.Proficient in computer skills.Exceptional communication and interpersonal skills.Willingness to work on a shift rotation.Our OfferAt Novibet, we genuinely value our team members! In our engaging, fast-paced environment, we encourage everyone to realize their full potential and enjoy the journey. Here’s how we support that:Competitive Compensation: Attractive salary packages. Positive Work Environment: A vibrant, inclusive culture that fosters collaboration.

Join Our Team as a Customer Care Agent at Novibet!Are you ready to contribute to a vibrant and rapidly growing company? If you possess a strong passion for customer service and excel in a fast-paced environment, this opportunity is tailored for you.About NovibetFounded in 2010, Novibet is a leading GameTech company making waves across Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs in Greece, Malta, Brazil, and Mexico, and a talented team of over 1,200 employees, we are committed to harnessing cutting-edge technologies to provide seamless entertainment and exceptional online gaming experiences to our expanding customer base.Why Choose Novibet?At Novibet, we foster growth through a culture of listening and learning, encouraging our team members to adapt to new challenges. We are dedicated to nurturing a positive, inclusive, and supportive workplace that empowers everyone to thrive. Join a collaborative team of more than 1,200 individuals worldwide who value innovation, teamwork, and personal development.Your RoleAs a Customer Care Agent, you will be the first point of contact for our customers, assisting with inquiries related to account management and betting options. Your expertise will help resolve issues such as payment errors or access difficulties, ensuring a smooth customer experience.Part-time agents will work 4-hour shifts in the afternoon/evening (17:00–21:00 / 18:00–22:00 / 19:00–23:00).Your ResponsibilitiesProvide support to our customers via live chat, phone, email, and social media regarding various account queries, including payments, logins, verifications, and betting inquiries.Respond swiftly to customer inquiries.Handle complaints and offer suitable solutions.Direct unresolved requests and issues to the appropriate internal departments and follow up on resolutions.Document inquiries, comments, and complaints.Improve customer experience by sharing feedback with Product teams.Your QualificationsHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; knowledge of additional languages is a plus.Previous experience in a similar position or a call center is advantageous.Strong computer skills.Excellent communication and interpersonal abilities.Willingness to work flexible shifts.What We OfferAt Novibet, we truly value our team members! In our lively, dynamic, and fast-paced environment, we encourage everyone to realize their full potential.

Do you possess fluency in Dutch? Join a leading global Domestic Appliance company that's seeking dedicated Dutch speakers to assist with customer inquiries! If you are fluent in Dutch and excel in communication, we invite you to submit your CV!Key Responsibilities:Serve as the primary contact for all Dutch-speaking clients.Engage with customers swiftly, empathetically, and effectively through phone calls, emails, and online chats.Provide recommendations and solutions for common technical issues and frequently asked questions.Collaborate effectively within a team, fostering positive relationships with colleagues.Minimum Qualifications:Native or near-native proficiency in Dutch.At least B1 level proficiency in English.Preferred Qualifications:Strong multitasking abilities, with effective time management skills.Excellent phone communication skills and active listening capabilities.Benefits:Attractive salary range (gross salary between 16,800 - 21,000€ annually).14 monthly salaries per year.Monthly performance bonuses.Comprehensive health package.Training and development courses.Opportunities for career advancement.Work-from-home policy.Be part of a multinational, market-leading call center company.Work in a dynamic and energetic office with a strong team-oriented focus.Complimentary Greek language lessons.A multicultural and contemporary working environment.Onsite cafeteria and casual dress code.Employee relations team to help you adapt to Greek culture and lifestyle.Relocation Package:Flight tickets.Four weeks of complimentary accommodation.Covered real estate agency fees for apartment hunting.Taxi fare from the airport to your accommodation.Please note: Only CVs submitted in English will be considered.

Join our dynamic team at Delivery Hero as a Customer Care Agent! In this remote role, you will be the first point of contact for our valued customers, assisting them with inquiries and ensuring a seamless experience. Your friendly demeanor and problem-solving skills will make a significant difference in delivering exceptional customer service.