CRM Specialist at G4S Telematix | Athens

About G4S Telematix G4S Telematix, part of the Global G4S & Allied Universal Group, brings over 20 years of experience in integrated security. The company delivers monitoring and response services focused on mobility, serving clients in logistics, automotive, and people safety. G4S Telematix combines advanced tracking and sensing technology with a secure software platform, supported by a 24/7 Secure Operations Center. Role Overview: CRM Specialist The CRM Specialist manages and enhances the Zoho ecosystem at G4S Telematix. This position focuses on customizing and optimizing Zoho applications to support business needs. The role involves building tailored workflows, scripting with Deluge, and setting up integrations with the ERP system. What You Will Do Manage and optimize Zoho applications across the organization Develop custom workflows and scripts using Deluge Implement solutions to improve business processes within Zoho Integrate Zoho with the company’s ERP system Location This position is based in Athens, Attikí, Greece.

Company: G4S Telematix Location: Metamorfosis, Athens, Attikí, Greece Reports to: Head of Digital Transformation About G4S Telematix G4S Telematix is part of the Global G4S & Allied Universal Group, with over two decades of experience in integrated security solutions. The company specializes in Monitoring & Response services that support secure mobility. Its platform combines advanced tracking and sensing technology with a 24/7 Secure Operations Center, serving clients in logistics, automotive, and people safety sectors. Role Overview The CRM Specialist will manage, customize, and improve the Zoho ecosystem at G4S Telematix. This position focuses on implementing solutions across Zoho applications, building custom workflows and scripts using Deluge, and integrating Zoho with the company’s ERP system. Main Responsibilities Customize and configure various Zoho modules, such as CRM, Creator, Billing, Flow, and Projects. Design and implement advanced workflows, functions, and automation with Deluge script, tailored to business processes in telematics. Set up and maintain integrations between Zoho applications and the ERP system using APIs. Support users with technical guidance and training, while ensuring data integrity across all connected systems.

Join G4S, a member of the Allied Universal® group, the world's leading security services provider, operating in over 80 countries. At G4S Greece, we are committed to innovation and excellence, combining our talented workforce with cutting-edge technology to offer security and peace of mind to our clients. We are expanding our team and seeking dynamic individuals to be the 'voice' of our company.Role Overview: As a Customer Care Agent, you will serve as the vital link between G4S and our clients. Your primary objectives include delivering high-quality support for our security systems and services while ensuring an exceptional customer experience and satisfaction.Key Responsibilities:Back-office & Data Management: Manage and update the CRM database, process agreements, and create new project/service entries.Omnichannel Support: Efficiently handle incoming calls and correspondence (emails/letters) regarding account inquiries, billing clarifications, and service information.Retention & Customer Loyalty: Implement customer retention strategies through personalized recommendations and service customization.Customer Feedback Management: Evaluate satisfaction surveys and intervene promptly to resolve complaints or negative feedback.Upselling & Service Upgrades: Inform existing clients about new technological capabilities and recommend upgrades to enhance their security.

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing the travel industry by transcending traditional transfer services and pioneering a comprehensive, personalized in-destination travel experience. From the moment travelers arrive at their destination until their journey home, Welcome caters to all travel needs, including transfers, sightseeing excursions, and local insights, all delivered in the most accessible, friendly, and tailored manner. Our drivers are local experts who share their knowledge to ensure travelers feel at home wherever they go. We also prioritize safety with contactless rides, rigorous cleaning protocols, and protective gear.As a forward-thinking travel tech startup, Welcome is rapidly expanding and establishing itself as a global leader in in-destination travel services.We are among the highest-rated global transportation companies, boasting a rating of 4.9/5 stars.We have expanded from 200 destinations last year to 350, meeting our ambitious growth target for 2024.We collaborate with over 4,000 travel partners, including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new partners each month.Every year, we delight over 2.5 million travelers.⭐ To explore more about Welcome's vibrant culture, check out our TikTok account by clicking here! ⭐The TeamWe are a dynamic and diverse team passionate about travel and committed to excellence. Each member shares a strong belief in Welcome's mission, working tirelessly to realize it. We challenge conventional wisdom, prioritize design, emphasize simplicity and usability, and strive to create unforgettable experiences. Our commitment to continuous learning enables us to discover better ways to serve our community while fostering personal and professional growth. We maintain a humble attitude and a “pay it forward” mentality, all while pursuing ambitious goals.As a Senior CRM Specialist, you will play a critical role in supporting our global B2C retention and engagement initiatives. You will leverage analytical insights, journey design expertise, and CRM platform proficiency to enhance customer loyalty and drive repeat usage across our transportation network. Collaborating closely with the Head of CRM, your responsibilities will include optimizing our loyalty program, analyzing traveler behaviors, contributing to predictive and segmentation models alongside the BI and Product teams, improving incentive efficiency, and designing impactful lifecycle flows that elevate the traveler experience. This role merges data-driven thinking with creativity and a mobile-first CRM strategy to enrich our automation ecosystem and deliver insightful performance reporting.

G4S is hiring a Project Manager for Security Systems in Metamorphosis, Attica. As a global leader in security services, G4S delivers complex projects that protect people and property. This role centers on guiding security system projects from start to finish, making sure every milestone is met on schedule, within budget, and to high standards. What You Will Do Lead Projects: Oversee all phases of project delivery, from initial planning through execution and final handover. Develop detailed plans that define project scope, timelines, and cost estimates. Spot risks early and put mitigation plans in place. Track progress while upholding quality and safety requirements. Manage Stakeholders: Build and maintain strong working relationships with clients, subcontractors, and internal teams. Keep all parties informed with clear, timely updates on project status. Drive Operational Excellence: Allocate resources efficiently to maximize project outcomes. Ensure accurate and thorough project documentation and reporting. Support ongoing improvements to project processes. Coordinate Installations: Supervise installation and commissioning of security systems on site. Monitor subcontractor performance and maintain quality standards. Location This position is based in Athens, Attikí, Greece (Metamorphosis).

G4S Telematix, a proud member of the Global G4S & Allied Universal Group, stands as a leading name in integrated security solutions, boasting over 20 years of expertise in providing comprehensive Monitoring & Response services to enhance your mobility.Our innovative offerings seamlessly integrate advanced tracking and sensing technologies with a cutting-edge software platform and round-the-clock Secure Operations Center. This unique combination enables us to deliver unparalleled monitoring, management, and response services across the Logistics, Automotive, and People Safety sectors.L3 Application Support EngineerReporting to: Head of TechnologyLocation: Metamorfosis, AthensWe are on the lookout for a dedicated and skilled L3 Application Support Engineer to join our dynamic Technology team. This pivotal role involves the development and support of both internal and client-facing software applications, ensuring top-notch design, quality, and reliability through meticulous QA, testing, and assessment processes.Key Responsibilities & Accountabilities● Act as the primary Technical Subject Matter Expert (SME) for IoT Application Solutions, contributing significantly to solution design and offerings.● Take full accountability for software service requests, conducting root-cause analysis and implementing direct, code-level solutions to address system issues.● Manage L2 and L3 software support requests, coordinating with vendors to resolve issues promptly and effectively.● Organize and facilitate User Operational Testing (UOT) phases, collaborating with key stakeholders to ensure system integrity, performance, and operational readiness before production release.● Create and maintain comprehensive technical documentation, detailing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutions.

Become an Airport Security Screener at G4S!G4S Aviation & Ports, a member of global leader Allied Universal, is actively seeking dynamic individuals for the position of Security Screener. If you are looking for a career that offers security and stability, adheres to international standards, and provides a work schedule that respects your personal life, this opportunity is for you!Our Innovation: 4/32 ModelAt G4S, we put balance into practice:4 days of work (8-hour shifts)3 days off each week32 hours weekly – More time for you with full pay!Your Responsibilities: As a member of the airport security team, you will be responsible for:Screening passengers, carry-on luggage, and cargo.Utilizing cutting-edge technology: X-Ray machines, metal detectors, and explosive trace detection.Ensuring the highest security standards in accordance with national regulations.What We Offer Security Certification: Don’t have a license? No problem! We will fully cover the costs for obtaining your Security License (105 hours of training).We provide at no cost the basic training for airport security screeners as per the Ministry of Transport.

PeopleCert is looking for a Senior CRM & Analytics Associate to join the Digital Growth team in Athens, Greece. As a global provider of professional skills assessment and certification, PeopleCert operates in more than 200 countries and supports brands like ITIL, PRINCE2, DevOps, and LanguageCert. Role overview This position combines data engineering, marketing technology, and commercial performance. The Senior CRM & Analytics Associate manages CRM operations, web analytics, and the data infrastructure that supports these functions. What you will do Build and maintain data pipelines for accurate and accessible data Organize and structure datasets to support analysis and reporting Analyze data to generate insights that inform growth strategies, campaign performance, and customer experience Present findings and recommendations to senior management Lead projects and drive improvements within the team Requirements Strong analytical skills with experience designing and implementing data solutions Ability to work across CRM, web analytics, and data infrastructure Confidence presenting insights to senior stakeholders Initiative and a sense of ownership This role influences PeopleCert’s digital growth and customer experience by shaping how data guides decisions across the organization.

Join us at tbibankgr, a leading challenger bank in Southeast Europe recognized for our innovative approach to alternative payment solutions. We are dedicated to creating a unique ecosystem that merges financing with shopping to meet our customers' diverse needs. Our commitment to a customer-first philosophy has positioned us as one of the most efficient and profitable banks in the region, serving clients in Romania, Germany, Bulgaria, and Lithuania.As we expand our presence in Greece, we are excited to offer you the opportunity to contribute to our remarkable journey. Are you ready to make a significant impact?About the RoleIn the role of CRM Campaign Manager, you will be at the forefront of transforming how customers shop, borrow, and manage their finances.Your mission will be to create strategies that convert first-time users into loyal advocates, enhancing activation, retention, and reactivation for our lending and transactional offerings.By leveraging data, creativity, and a keen commercial sense, you will develop campaigns that ensure every customer interaction is personal, valuable, and seamless.If you have a passion for customer engagement and enjoy turning insights into tangible growth, this is the challenge you've been waiting for.

G4S Cash Solutions, a member of Allied Universal®, is a leading global security company specializing in the provision of security services and cash management solutions to major clients worldwide. We employ over half a million people across more than 90 countries, aiming to deliver specialized security services that exceed customer expectations.As G4S Cash Solutions continues to grow within the cash transport industry, we are currently seeking:Position: Cash Transport Drivers, Escorts, and Count OperatorsLocation: AthensThis role involves 8-hour shifts during the morning or evening, with the primary responsibility of transporting valuables to and from secure vehicles, followed by accurate counting and management of transported items in compliance with the security protocols established by the company and Greek legislation.Position Responsibilities:- Driver: Safely operating the armored vehicle to and from client locations, ensuring adherence to company security protocols and Greek laws.- Escort: Transporting valuables to and from the armored vehicle while following the safety regulations mandated by the company and Greek legislation.- Count Operator: Accurately counting the transported valuables in accordance with the security guidelines set forth by the company and Greek law.

Discover Costa Navarino, nestled in the stunning Messinia region of southwest Peloponnese, renowned for its pristine landscapes and rich Mediterranean heritage. Our destination boasts four luxurious 5-star hotels including The Romanos, a Luxury Collection Resort; The Westin Resort at Navarino Dunes; W Costa Navarino; and the Mandarin Oriental at Navarino Bay. With plans to expand our portfolio with more upscale hotels in both Messinia and Athens, we are committed to providing exceptional experiences.Navarino Dunes features a range of premier facilities, including 766 elegantly appointed rooms, the award-winning Anazoe Spa, four signature golf courses, over 20 exquisite dining venues, and the expansive House of Events. Guests can also enjoy a variety of sports and activities, such as the Mouratoglou Tennis Center and the Bayern Munich Football Academy.W Costa Navarino, designed exclusively for adults and young adults aged 12 and above, offers 226 contemporary rooms, luxurious suites, and villas with private infinity pools, all set against breathtaking views of the Ionian Sea. Our facilities include a state-of-the-art gym, The Away Spa, and the new Navarino Agora, an open marketplace featuring vibrant retail and food options alongside engaging programming.Role OverviewWe are seeking a dynamic Guest Value & CRM Manager to spearhead the implementation of our guest lifecycle strategy across Costa Navarino. This role involves translating guest insights into actionable commercial strategies and overseeing the CRM and digital platforms to enhance Guest Lifetime Value, boost engagement, and drive additional revenue.The ideal candidate will blend strategic vision with hands-on execution, managing CRM strategies, analytics activation, and the performance of our digital platforms.

G4S Cash Solutions is part of Allied Universal®, the world's leading comprehensive security services company, specializing in security and asset management services for major clients globally.With over half a million employees in more than 90 countries, our mission is to provide specialized security services that exceed customer expectations.G4S Cash Solutions operates in the cash delivery sector and due to continuous growth, we are seeking:Position: Cash Delivery Drivers, Couriers, and Cash Counting PersonnelLocation: AthensThis position entails full-time morning or evening shifts, primarily responsible for transporting valuables to and from the armored vehicle, as well as accurately counting and managing transported assets while adhering to the security protocols required by the company and Greek legislation.Key Responsibilities:- Driver: Operation of the armored vehicle to and from clients, ensuring compliance with company security protocols and Greek legislation.- Courier: Transporting valuables to and from the armored vehicle following the established security protocols.- Cash Counter: Accurately counting transported valuables while adhering to security regulations set by the company and Greek law.

Η G4S, μέλος του ομίλου Allied Universal®, είναι παγκόσμιος ηγέτης στην παροχή υπηρεσιών ασφαλείας. Με παρουσία σε πάνω από 80 χώρες, ενώνουμε την εμπειρία των ανθρώπων μας με προηγμένη τεχνολογία για να προσφέρουμε ασφάλεια και σιγουριά στους πελάτες μας. Στην Ελλάδα, αναζητούμε δυναμικούς συνεργάτες που θα γίνουν η «φωνή» της εταιρείας μας.Ο ΡόλοςΩς Εκπρόσωπος Εξυπηρέτησης Πελατών, θα είστε ο κρίσιμος σύνδεσμος μεταξύ της G4S και των πελατών μας. Σκοπός σας θα είναι η παροχή ανώτερης υποστήριξης για τα συστήματα και τις υπηρεσίες ασφαλείας, διασφαλίζοντας την άριστη εμπειρία του πελάτη.Κύριες ΑρμοδιότητεςΔιαχείριση βάσης δεδομένων (CRM), επεξεργασία συμφωνητικών και δημιουργία νέων καρτελών.Αποτελεσματική διαχείριση εισερχόμενων κλήσεων και αλληλογραφίας για θέματα λογαριασμών και πληροφορίες υπηρεσιών.Εφαρμογή στρατηγικών διακράτησης πελατών μέσω εξατομικευμένων προτάσεων.Αξιολόγηση ερωτηματολογίων ικανοποίησης και παρέμβαση για την επίλυση παραπόνων.Ενημέρωση πελατών για νέες τεχνολογικές δυνατότητες και προτάσεις αναβάθμισης.

Kpler is looking for a People Operations Specialist in Athens to help shape a positive and collaborative workplace. This position supports a range of HR activities and plays a key part in building an engaging employee experience. Role overview This role focuses on supporting HR initiatives and day-to-day operations. The People Operations Specialist works closely with colleagues to maintain a welcoming and compliant work environment. What you will do Support HR programs that promote collaboration and engagement across the team. Assist with activities that enhance the employee experience from onboarding onward. Help ensure compliance with local labor laws and internal policies. Requirements Experience or interest in HR or people operations. Strong communication and organizational skills. Familiarity with labor regulations or willingness to learn.

At Epignosis, we are on a bold mission: to democratize access to learning technologies for businesses of all sizes and sectors, irrespective of their geographical locations. For over a decade, we have empowered millions to grow, learn, and succeed with technology that is both effective and affordable.As one of Greece's leading SaaS companies, we proudly serve over 12,000 organizations and more than 22 million learners worldwide. Our innovative solutions include TalentLMS, an award-winning cloud LMS known for its simplicity; eFront, a robust enterprise LMS; TalentCards, a mobile app tailored for deskless training; and TalentHR, a user-friendly HRIS for managing people operations.Our success is attributed to a dedicated team that believes in making our work meaningful—not just for ourselves, but also for the communities we impact. We seek individuals who thrive on solving complex challenges, take pride in their expertise, and are motivated to create products that facilitate personal and professional growth.We are currently looking for a Product Marketing Specialist to enhance our messaging, product launches, and enablement strategies across Epignosis’ diverse product offerings, with a particular emphasis on TalentCards and eFront. This position reports to the Product Marketing Lead for these products and is designed to be a foundational role in our product marketing team. If you are passionate about transforming real customer needs into compelling messaging, campaigns, and enablement resources that drive team success and user satisfaction, we are excited to meet you.

Join our dynamic team as a Finnish Customer Support Specialist in Athens! We are on the lookout for dedicated professionals who are passionate about delivering outstanding customer service. As our client expands their operations to accommodate a rapidly growing customer base, your role will be pivotal in enhancing customer satisfaction, fostering loyalty, and effectively addressing customer needs through your superior communication and problem-solving abilities.Key Responsibilities:Deliver exceptional customer service by ensuring timely, accurate, and consistent support.Analyze customer data proactively to enhance the customer experience and drive positive outcomes throughout their journey.Utilize project management skills to innovate and implement strategies that bolster overall customer success.Promote our services and adeptly upsell or cross-sell products to maximize customer satisfaction.Collaborate across teams to articulate the customer’s voice to internal stakeholders and external partners.Establish strong relationships and effectively manage partnerships to resolve issues, ensuring a positive customer experience.

Join Kaizen Gaming!We are proud to be one of the leading GameTech companies globally, with operations in 19 markets. Our mission is to harness the latest technology to deliver unparalleled entertainment experiences to millions of customers who rely on us.With a vibrant team of over 2,700 professionals from more than 40 nationalities across 3 continents, we celebrate diversity and innovation. As a certified Great Place to Work, we strive to make every day extraordinary. Are you ready to unlock your potential with us?Role Overview:We are seeking a proactive and motivated Product Specialist to become an integral part of our casino products team at Stoiximan and Betano. In this essential role, you will collaborate with Product Owners (POs), Senior Product Owners (SPOs), Product Managers (PMs), and cross-functional teams to enhance our product development process and achieve the company's strategic vision. This is an excellent opportunity to kickstart your career in product management at Kaizen Gaming.Key Responsibilities:Assist the Scrum team with daily tasks under the guidance of the Product Owner and Senior Product Owners.Draft detailed requirements in the form of epics and user stories.Help manage the product backlog and participate in iteration planning.Execute the product roadmap by collaborating with gaming development teams to ensure a seamless rollout of updates and features across all platforms and countries.Stay informed about the gaming industry to identify market leaders, key features, and emerging trends, particularly in RNG and Live Casino.Support POs in identifying opportunities and analyzing missing content related to games, providers, and features.Assist POs in monitoring the performance of games, providers, and features.

Bally’s Intralot is seeking a motivated Pre Sales and Bidding Specialist to join our dynamic Presales and Bidding team. In this pivotal role, you will be responsible for creating high-quality, engaging, and compliant bid responses that effectively communicate our company's unique value proposition. Your ability to distill complex technical and business information into cohesive, persuasive proposals will be instrumental in aligning with customer needs and evaluation criteria.Key Responsibilities:Participate in the bid preparation process for designated accounts, ensuring responses are well-organized, precise, and meet customer specifications.Craft persuasive content for RFPs and RFIs, ensuring adherence to customer requirements while showcasing the company’s strengths to secure winning bids.Collaborate with bid managers to coordinate inputs from various functions, including sales/account management, marketing, product management, finance, legal, technical teams, subcontractors, and other third parties.Enhance and maintain the proposal content library by rewriting and editing existing proposal responses, as well as developing new content to address emerging customer needs.Build and maintain expertise in relevant industry domains such as gaming platforms, player account management, infrastructure and telecoms, implementation services, and operational services.

Are you fluent in Slovenian and passionate about customer service?We are seeking dedicated Customer Support Specialists to deliver superior customer service and effective resolutions for our clients. As our company expands, we aim to bring on exceptional team members who can foster customer loyalty and minimize churn rates.Key Responsibilities: Provide outstanding customer service through consistent, accurate, and timely support. Utilize analytics to proactively engage with our customer base and enhance their experience throughout the customer lifecycle. Apply project management skills to brainstorm and implement strategies that boost overall customer satisfaction. Communicate the value and advantages of our products and services, while also upselling and cross-selling to improve customer happiness. Collaborate cross-functionally to ensure the customer’s voice is represented to all stakeholders and channel partners. Build partnerships and manage relationships to effectively address and resolve customer inquiries. Qualifications:Native proficiency in SlovenianAdvanced English language skillsExceptional communication and presentation skillsExperience in managing customer expectations and resolving conflictsStrong follow-up skills to ensure customer success and satisfactionAble to thrive in a collaborative team environmentWillingness to relocate to AthensEU Passport requiredWhat We Offer:Competitive starting salary13 months of salary per yearRelocation package including two weeks of paid accommodation, airfare, and assistance with documentationAdditional monthly performance bonusesComprehensive private health insuranceVarious benefits and discountsOpportunities for career advancement within the companyThorough training provided by certified instructorsFree online Greek language coursesExposure to a diverse, multicultural work environment

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing travel by transcending traditional transfer services to provide a fully personalized in-destination experience. From the moment travelers arrive until they head home, Welcome addresses all travel needs—transfers, sightseeing tours, and local insights—ensuring the experience is seamless, friendly, and tailored. Our expert drivers not only provide safe transport but also share invaluable local knowledge, making every traveler feel at home. With safety as a priority, we offer contactless rides, stringent cleaning protocols, and protective measures for peace of mind during journeys.As a dynamic travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.Rated 4.9/5 stars, among the highest-rated global transportation companies.Expanded from 200 to 350 destinations, achieving ambitious growth targets for 2024.Collaborates with over 4,000 travel partners, including 2,500 hotels and various vacation rentals, adding 50+ new partners monthly.Delights more than 2.5 million travelers annually.⭐ Explore the vibrant culture of Welcome by visiting our TikTok account.⭐The TeamOur team comprises passionate, diverse individuals who cherish travel and are committed to quality. Each member is dedicated to Welcome's mission, striving to innovate and enhance our offerings. We prioritize design, simplicity, and usability to create unforgettable experiences. As we learn and grow, we maintain a humble approach with a 'pay it forward' mindset while aiming for ambitious goals.The Live Operations Specialist plays a crucial role in our Live Operations team, managing emergency situations, last-minute cancellations, and real-time operational challenges. As Welcome Pickups scales to accommodate increased volume and high-stakes partnerships (like Airbnb), this position is vital in maintaining high save rates and minimizing emergency expenditures, all while safeguarding customer satisfaction.