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Experience Level
Manager
Qualifications
To excel in this role, candidates should possess:A minimum of 3 years of experience in automotive service management or a related field. Strong leadership and interpersonal skills. Excellent problem-solving abilities and attention to detail. Knowledge of automotive technology and the latest service techniques. Ability to work in a fast-paced environment and manage multiple priorities effectively.
About the job
Join our team as an Automotive Service Manager at eoctebp, where you will lead and inspire a dedicated team of professionals in delivering exceptional automotive service. In this pivotal role, you will oversee daily operations, ensure customer satisfaction, and drive service excellence.
Your responsibilities will include managing service workflows, optimizing team performance, and maintaining high-quality standards. If you possess a passion for the automotive industry and have a proven track record in service management, we want to hear from you!
About eoctebp
eoctebp is a leading provider in the automotive service industry, committed to delivering unparalleled service and customer satisfaction. Our team is made up of passionate individuals who thrive in a collaborative and innovative environment. We value integrity, teamwork, and excellence in everything we do.
Join our team as an Automotive Service Manager at eoctebp, where you will lead and inspire a dedicated team of professionals in delivering exceptional automotive service. In this pivotal role, you will oversee daily operations, ensure customer satisfaction, and drive service excellence.Your responsibilities will include managing service workflows, optimizing team performance, and maintaining high-quality standards. If you possess a passion for the automotive industry and have a proven track record in service management, we want to hear from you!
Join Mercier Consultancy as a Dutch Speaking Customer Service Representative in our Automotive Department. In this pivotal role, you will deliver exceptional support to our Dutch-speaking clients, addressing their inquiries regarding our automotive services and ensuring a seamless customer experience.Your fluency in Dutch will be crucial as you assist customers with service bookings, product details, and any concerns they may have regarding their automotive needs. You will significantly contribute to enhancing customer satisfaction and loyalty through your expertise and professional approach.Key ResponsibilitiesDeliver outstanding customer service in Dutch via phone, email, and chat related to automotive services.Assist customers with inquiries about service appointments, vehicle maintenance, and product information.Accurately document customer interactions in our CRM system.Work collaboratively with technical and service teams to resolve customer issues promptly.Educate clients on automotive offerings and recommend suitable options.Gather and relay customer feedback to improve our services.Stay informed about automotive trends and developments to better assist customers.
Join our dynamic team as an Automotive Technician at eoctebp! We are looking for skilled technicians who are passionate about automotive repair and maintenance. You will be responsible for diagnosing and repairing vehicles while ensuring the highest standards of quality and safety.
Role overview Mercier Consultancy seeks a Polish-Speaking Customer Expert to join its automotive support team in Athens. The role centers on helping clients address their automotive questions and concerns, drawing on strong Polish language skills and a service-oriented approach. What you will do Respond to customer inquiries in Polish related to automotive topics Guide clients through various processes and resolve their issues to promote satisfaction Contribute to the team’s efforts to provide clear and accurate information Location This position is located in Athens, Attica, Greece.
Join the BMW team as an Automotive Technician and be a part of our innovative approach to automotive excellence. We are looking for skilled technicians who are passionate about delivering high-quality service and maintaining the performance and safety of our vehicles.
uni-systems is growing its Managed Services Department in Athens, Attica. The team is looking for a Service Manager to guide and improve service delivery for clients and partners. What You Will Do Supervise service management processes, including Incident and Problem Management, and provide regular reports on these activities. Monitor team performance across multiple responsibilities and initiatives, delivering clear updates. Coordinate collaboration between internal teams, consortium partners, and external stakeholders in a multinational environment. Apply service and project management experience to lead incident and problem ticket resolution. Oversee support activities performed by managed service providers and vendor teams. Handle critical incidents and system issues, troubleshoot problems, and involve the right internal or external resources. Communicate status and resolution plans to business users and executive stakeholders. Plan and organize project and service management tasks to meet objectives and deadlines. Identify and assess risks related to projects and services. Maintain open communication with clients, build trust, and spot opportunities for service improvement. Serve as the main contact for project and service status updates to all stakeholders. Track daily client services, focusing on technical accuracy and response times. Prepare monthly reports on service levels versus SLAs and evaluate team performance against KPIs. Ensure client support meets high standards by following ITIL best practices. Support presales activities to promote the company’s services. Location This role is based in Athens, Attica, Greece.
Join our dedicated team at eoctebp as an Automotive Technician, where you will play a crucial role in diagnosing, repairing, and maintaining vehicles.As a key member of our automotive service team, you will utilize your technical expertise and hands-on experience to ensure our customers receive top-quality service.
Join a premier global automotive leader that designs, manufactures, and distributes some of the world's most prestigious vehicle brands. We are seeking passionate and fluent Dutch speakers to become a vital part of our Customer Support Team in Athens, delivering exceptional service to clients of a top-tier transportation brand!Key Responsibilities:Assist customers with inquiries and complaints via phone, email, or chat.Respond to incoming communications regarding products, sales, service, corporate details, and scheduling.Ensure high customer satisfaction and maintain a database of customer relationships.Promote client retention and loyalty while striving for positive resolutions to customer inquiries.
Aambience Services specializes in business process outsourcing, technology services, and robotic process automation. The company is headquartered in Tavros, Athens, and is known for building client trust through consistent quality and expertise. Role overview The E Shop division seeks full-time Customer Service Representatives to join the on-site team at the Athens headquarters. This position centers on handling customer interactions over the phone and by email, ensuring each inquiry is managed with care and professionalism. Main responsibilities Respond to incoming customer calls and provide general information Resolve customer inquiries and offer solutions Document customer interactions accurately Deliver timely solutions or alternatives, track issues, and confirm resolution by phone and email Requirements Strong communication skills Responsible approach to work Ability to manage multiple tasks at once Location This is a full-time, on-site position based in Tavros, Athens, Attica, Greece.
Are you a driven and proactive IT Service and Operations Manager eager to take on a new and rewarding challenge? We invite you to consider joining our esteemed team at our headquarters in Athens, with opportunities for occasional onsite engagements at client locations throughout Europe.Your Responsibilities: Oversee and coordinate the operations and support teams, including Service Desk and Technical Support, to ensure seamless execution of international projects; Take full ownership of maintaining the operational integrity of our technologies and services, ensuring all daily activities are executed promptly and efficiently; Manage IT Facilities within the company’s data center or external environments, including client premises and various cloud solutions; Guarantee compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for both internal and external stakeholders; Implement and coordinate ITIL Service Operation Processes, such as event and incident management, and request fulfillment; Collaborate with development teams to integrate ITIL processes into product designs; Leverage Service Management tools to generate insightful reports on operational performance; Proactively address and resolve conflicts while eliminating obstacles that arise. Essential Qualifications: Bachelor's degree in an IT-related discipline; ITIL Foundation Certification or higher; Fluency in English; Minimum of 8 years of experience in Service and Operations management, focusing on critical systems and advanced tools in a senior role; Proficient in managing IT projects using Agile methodologies; Experience in building, deploying, and updating software in an agile framework; Familiarity with ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, or similar platforms. Preferred Qualifications: Understanding of DevOps practices and/or certification; Certification in Agile methodologies; Certification in Project Management methodologies; Over 10 years of experience in IT Service and Operations management. What We Offer:We value and reward commitment and talent. As part of our team, you will enjoy:A competitive full-time salary;Private Health Insurance through the company’s group plan;Flexible working hours;Access to state-of-the-art tools;Opportunities for professional development, including language courses and specialized training;Career advancement opportunities;
Mercier Consultancy is excited to offer an exceptional opportunity for a Slovenian-Speaking Customer Support Representative within our Automotive Insurance & Claims Department! In this pivotal position, you will serve our Slovenian-speaking clients by addressing their inquiries regarding automotive insurance policies and claims processing. Your language proficiency and customer service expertise will play a vital role in ensuring a seamless and reassuring customer experience during challenging times.If you possess a passion for customer service and an eagerness to delve into the automotive insurance sector, we encourage you to become part of our vibrant team, assisting clients in effectively managing their insurance needs!Key ResponsibilitiesProvide assistance to customers in Slovenian through phone, email, and chat regarding automotive insurance inquiries.Guide clients throughout the claims process, ensuring they receive clear and accurate information.Document all customer interactions and resolutions in our support systems to maintain comprehensive records.Collaborate with internal teams to resolve complex client issues effectively.Educate customers on their insurance policies, coverage options, and available benefits.Gather feedback from clients to enhance our service offerings.Engage in training sessions to stay informed about policy changes and industry regulations.
Step into the role of Service Manager at Novibet!Are you eager to embrace a pivotal position within a vibrant and rapidly expanding company? If you possess a fervor for Service Management and excel in a fast-paced setting, this opportunity may be your perfect fit.About UsEstablished in 2010, Novibet is a leading GameTech enterprise with operations across Europe, the Americas, and various other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With a team of over 1,200 professionals and hubs in Greece, Malta, Brazil, and Mexico, we are dedicated to remaining at the forefront of technological innovation, continually pushing boundaries to deliver seamless entertainment and exceptional online gaming experiences to a rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing growth through active listening and learning as part of a team of innovators and doers who are adaptable to new challenges. We are equally committed to cultivating a positive, inclusive, and supportive workplace culture that enables every individual to succeed.Join us and be part of a global team that values collaboration, innovation, and personal development.Your ResponsibilitiesManage the effective implementation of Incident, Problem, and Change Management processes based on ITIL best practices.Act as the main point of contact for service-related issues, escalations, and significant incidents, ensuring timely resolution, root cause analysis, and reporting for critical and high-severity incidents.Monitor service performance in relation to SLAs and KPIs, analyze trends, and execute corrective and preventive measures as necessary.Lead continuous improvement initiatives aimed at enhancing service quality, operational efficiency, and customer satisfaction.Serve as the key liaison between technical teams, business units, and customers, ensuring clear communication and alignment of priorities for effective service delivery.Collaborate closely with Development, Product Management, and Product Owners to track ongoing issues and upcoming feature releases that impact service delivery and actively participate in release and delivery planning.Communicate service status, capabilities, risks, and planned changes to stakeholders, including executive leadership and business users.Evaluate service and project risks, proposing and implementing mitigation strategies to uphold service stability and performance.Maintain and continuously enhance the Services Configuration Management Database (CMDB), ensuring accuracy and alignment with operational realities.Work closely with Global Service Managers to proactively identify and resolve issues affecting specific countries or regions, ensuring consistency and high-quality service delivery.
Aambience Services stands at the forefront of innovation, delivering cutting-edge IT solutions, Robotic Process Automation (RPA), and comprehensive Business Process Outsourcing Services. Our distinctiveness lies in our unwavering commitment to challenge conventional practices, ignite inspiration, and craft revolutionary solutions. We cultivate trust-based relationships with our clients, grounded in quality and expertise, while ensuring exceptional experiences through outstanding customer service.Our team is comprised of seasoned professionals who are passionate about their work. They are the foundation of our vibrant corporate culture and serve as dependable partners in addressing our clients' challenges and needs. This commitment has fostered a diverse environment that enhances employee engagement and performance, driven by our core value of investing in and nurturing our people and teams.
Join the German Customer Support Team at the world's leading automotive company, renowned for its premium and luxury cars and vans. If you are a fluent German speaker eager to work in Greece, this is your opportunity!Key ResponsibilitiesDeliver exceptional customer service and technical support to users of luxury vehicles regarding digital services, ensuring high customer satisfaction through multiple communication channels (including inbound calls, chats, and emails).Establish trust with customers through empathetic and personalized interactions.Aim for first-call resolution while taking full ownership of customer inquiries and issues.Engage clients in a friendly and professional manner, actively listening to their concerns.Provide support and solutions aligned with the company's customer service policies.Maintain a high level of customer support and satisfaction by managing a customer relationship database.
Our client, a prominent importer and distributor in the Greek market, specializes in high-quality automotive parts and accessories for cars, motorcycles, trucks, and bicycles. They are seeking a passionate Retail Sales Associate to join their store team. If you have a keen interest in the automotive industry and thrive in a dynamic retail environment, we would love to hear from you!Responsibilities Deliver exceptional customer service by fully addressing their needs. Process transactions including sales, returns, and exchanges efficiently. Develop a comprehensive understanding of the company's products and services. Inform customers about product features and benefits, providing tailored recommendations. Requirements Minimum educational qualification: High School Diploma. Proficient computer skills, including experience with cash register systems. Previous experience in automotive accessories and parts is a plus. Excellent communication and sales skills. Strong knowledge of automotive parts and accessories. Dependability and accountability are essential. Superb negotiation and interpersonal abilities.
Do you have a passion for the automotive world? Join the Customer Support Team of the leading global player in the luxury vehicle market, a company renowned for developing, manufacturing, and distributing premium cars and vans.We are currently seeking fluent Norwegian speakers who are excited to work remotely across Greece for this prestigious transportation leader!Key Responsibilities: Deliver exceptional customer service and technical assistance to users of luxury vehicles with a focus on digital services, ensuring high levels of customer satisfaction through various communication channels (inbound calls, chats, and emails). Aim for first call resolution and take full ownership of customer inquiries and issues. Interact with clients in a friendly and professional manner, actively listening to their needs and concerns. Provide support and solutions aligned with the company’s customer service policies. Maintain a high standard of customer support and satisfaction, keeping an updated customer relationship database.
Fairstead is a mission-driven real estate firm committed to developing affordable communities nationwide. With headquarters in New York and additional offices in Colorado, Florida, and Washington DC, Fairstead manages a portfolio exceeding 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, we unify development, construction, and property management to deliver high-quality affordable housing that meets the needs of our residents at scale.At Fairstead, we believe that affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. Our goal is to create and preserve housing that benefits residents while providing lasting value to communities, partners, and stakeholders. We challenge industry standards through our technology-driven, entrepreneurial approach to affordable housing. In addition to our core real estate capabilities, we operate innovative service lines aimed at enhancing resident experiences, fortifying communities, and improving operational efficiency. We welcome digital transformation, data-driven decision-making, and emerging technologies, including AI, to create scalable systems that support sustainable growth, all grounded in a culture of entrepreneurship, innovation, partnership, commitment, and integrity.The Service Manager is responsible for overseeing and supervising the repair and maintenance of property buildings. This role ensures the timely installation and upkeep of mechanical equipment while maintaining operational effectiveness across Fairstead properties. The Service Manager will inspect and repair electrical equipment and mechanical systems, ensuring that properties are clean and hygienic in accordance with Fairstead's safety policies and standards.
Mercier Consultancy is excited to present an outstanding opportunity for a German Speaking Customer Support Representative to join our Automotive Insurance & Claims Department for one of our prestigious clients! In this crucial entry-level role, you will be the primary contact for our German-speaking clients, guiding them through insurance inquiries and claims processes related to automotive services. Your expertise will play a vital role in helping customers understand their insurance options effectively.This position is perfect for individuals who are dedicated to customer service and possess a solid background in the insurance or automotive sectors. If you thrive on assisting others and solving problems efficiently, we would love to connect with you!
Join our dynamic team at Aambience Services as a Customer Service Representative. You will play a crucial role in providing exceptional service to our clients through phone communication. Your excellent communication skills and problem-solving abilities will ensure customer satisfaction and help us maintain our reputation for outstanding service.
Join Mercier Consultancy as a Danish-Speaking Customer Service Representative for our esteemed client in the wealth management sector. This pivotal role involves delivering exceptional support to our Danish-speaking clientele, addressing their inquiries regarding wealth management services and financial products.Your proficiency in Danish will be essential as you respond to questions, provide comprehensive insights into investment opportunities, and assist clients in navigating their services. With outstanding customer service skills, you will cultivate trust and establish enduring relationships with clients within the wealth management landscape.Key Responsibilities Provide top-tier customer service in Danish via phone, email, and chat concerning wealth management services. Assist clients with inquiries related to their accounts, investment options, and financial strategies. Guide clients through our product offerings and support them in the wealth management process. Accurately document all customer interactions within our CRM system. Work alongside financial advisors to resolve complex inquiries and enhance client satisfaction. Collect client feedback to inform service enhancement initiatives. Stay updated on market trends and shifts in the wealth management industry.
Join our team as an Automotive Service Manager at eoctebp, where you will lead and inspire a dedicated team of professionals in delivering exceptional automotive service. In this pivotal role, you will oversee daily operations, ensure customer satisfaction, and drive service excellence.Your responsibilities will include managing service workflows, optimizing team performance, and maintaining high-quality standards. If you possess a passion for the automotive industry and have a proven track record in service management, we want to hear from you!
Join Mercier Consultancy as a Dutch Speaking Customer Service Representative in our Automotive Department. In this pivotal role, you will deliver exceptional support to our Dutch-speaking clients, addressing their inquiries regarding our automotive services and ensuring a seamless customer experience.Your fluency in Dutch will be crucial as you assist customers with service bookings, product details, and any concerns they may have regarding their automotive needs. You will significantly contribute to enhancing customer satisfaction and loyalty through your expertise and professional approach.Key ResponsibilitiesDeliver outstanding customer service in Dutch via phone, email, and chat related to automotive services.Assist customers with inquiries about service appointments, vehicle maintenance, and product information.Accurately document customer interactions in our CRM system.Work collaboratively with technical and service teams to resolve customer issues promptly.Educate clients on automotive offerings and recommend suitable options.Gather and relay customer feedback to improve our services.Stay informed about automotive trends and developments to better assist customers.
Join our dynamic team as an Automotive Technician at eoctebp! We are looking for skilled technicians who are passionate about automotive repair and maintenance. You will be responsible for diagnosing and repairing vehicles while ensuring the highest standards of quality and safety.
Role overview Mercier Consultancy seeks a Polish-Speaking Customer Expert to join its automotive support team in Athens. The role centers on helping clients address their automotive questions and concerns, drawing on strong Polish language skills and a service-oriented approach. What you will do Respond to customer inquiries in Polish related to automotive topics Guide clients through various processes and resolve their issues to promote satisfaction Contribute to the team’s efforts to provide clear and accurate information Location This position is located in Athens, Attica, Greece.
Join the BMW team as an Automotive Technician and be a part of our innovative approach to automotive excellence. We are looking for skilled technicians who are passionate about delivering high-quality service and maintaining the performance and safety of our vehicles.
uni-systems is growing its Managed Services Department in Athens, Attica. The team is looking for a Service Manager to guide and improve service delivery for clients and partners. What You Will Do Supervise service management processes, including Incident and Problem Management, and provide regular reports on these activities. Monitor team performance across multiple responsibilities and initiatives, delivering clear updates. Coordinate collaboration between internal teams, consortium partners, and external stakeholders in a multinational environment. Apply service and project management experience to lead incident and problem ticket resolution. Oversee support activities performed by managed service providers and vendor teams. Handle critical incidents and system issues, troubleshoot problems, and involve the right internal or external resources. Communicate status and resolution plans to business users and executive stakeholders. Plan and organize project and service management tasks to meet objectives and deadlines. Identify and assess risks related to projects and services. Maintain open communication with clients, build trust, and spot opportunities for service improvement. Serve as the main contact for project and service status updates to all stakeholders. Track daily client services, focusing on technical accuracy and response times. Prepare monthly reports on service levels versus SLAs and evaluate team performance against KPIs. Ensure client support meets high standards by following ITIL best practices. Support presales activities to promote the company’s services. Location This role is based in Athens, Attica, Greece.
Join our dedicated team at eoctebp as an Automotive Technician, where you will play a crucial role in diagnosing, repairing, and maintaining vehicles.As a key member of our automotive service team, you will utilize your technical expertise and hands-on experience to ensure our customers receive top-quality service.
Join a premier global automotive leader that designs, manufactures, and distributes some of the world's most prestigious vehicle brands. We are seeking passionate and fluent Dutch speakers to become a vital part of our Customer Support Team in Athens, delivering exceptional service to clients of a top-tier transportation brand!Key Responsibilities:Assist customers with inquiries and complaints via phone, email, or chat.Respond to incoming communications regarding products, sales, service, corporate details, and scheduling.Ensure high customer satisfaction and maintain a database of customer relationships.Promote client retention and loyalty while striving for positive resolutions to customer inquiries.
Aambience Services specializes in business process outsourcing, technology services, and robotic process automation. The company is headquartered in Tavros, Athens, and is known for building client trust through consistent quality and expertise. Role overview The E Shop division seeks full-time Customer Service Representatives to join the on-site team at the Athens headquarters. This position centers on handling customer interactions over the phone and by email, ensuring each inquiry is managed with care and professionalism. Main responsibilities Respond to incoming customer calls and provide general information Resolve customer inquiries and offer solutions Document customer interactions accurately Deliver timely solutions or alternatives, track issues, and confirm resolution by phone and email Requirements Strong communication skills Responsible approach to work Ability to manage multiple tasks at once Location This is a full-time, on-site position based in Tavros, Athens, Attica, Greece.
Are you a driven and proactive IT Service and Operations Manager eager to take on a new and rewarding challenge? We invite you to consider joining our esteemed team at our headquarters in Athens, with opportunities for occasional onsite engagements at client locations throughout Europe.Your Responsibilities: Oversee and coordinate the operations and support teams, including Service Desk and Technical Support, to ensure seamless execution of international projects; Take full ownership of maintaining the operational integrity of our technologies and services, ensuring all daily activities are executed promptly and efficiently; Manage IT Facilities within the company’s data center or external environments, including client premises and various cloud solutions; Guarantee compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for both internal and external stakeholders; Implement and coordinate ITIL Service Operation Processes, such as event and incident management, and request fulfillment; Collaborate with development teams to integrate ITIL processes into product designs; Leverage Service Management tools to generate insightful reports on operational performance; Proactively address and resolve conflicts while eliminating obstacles that arise. Essential Qualifications: Bachelor's degree in an IT-related discipline; ITIL Foundation Certification or higher; Fluency in English; Minimum of 8 years of experience in Service and Operations management, focusing on critical systems and advanced tools in a senior role; Proficient in managing IT projects using Agile methodologies; Experience in building, deploying, and updating software in an agile framework; Familiarity with ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, or similar platforms. Preferred Qualifications: Understanding of DevOps practices and/or certification; Certification in Agile methodologies; Certification in Project Management methodologies; Over 10 years of experience in IT Service and Operations management. What We Offer:We value and reward commitment and talent. As part of our team, you will enjoy:A competitive full-time salary;Private Health Insurance through the company’s group plan;Flexible working hours;Access to state-of-the-art tools;Opportunities for professional development, including language courses and specialized training;Career advancement opportunities;
Mercier Consultancy is excited to offer an exceptional opportunity for a Slovenian-Speaking Customer Support Representative within our Automotive Insurance & Claims Department! In this pivotal position, you will serve our Slovenian-speaking clients by addressing their inquiries regarding automotive insurance policies and claims processing. Your language proficiency and customer service expertise will play a vital role in ensuring a seamless and reassuring customer experience during challenging times.If you possess a passion for customer service and an eagerness to delve into the automotive insurance sector, we encourage you to become part of our vibrant team, assisting clients in effectively managing their insurance needs!Key ResponsibilitiesProvide assistance to customers in Slovenian through phone, email, and chat regarding automotive insurance inquiries.Guide clients throughout the claims process, ensuring they receive clear and accurate information.Document all customer interactions and resolutions in our support systems to maintain comprehensive records.Collaborate with internal teams to resolve complex client issues effectively.Educate customers on their insurance policies, coverage options, and available benefits.Gather feedback from clients to enhance our service offerings.Engage in training sessions to stay informed about policy changes and industry regulations.
Step into the role of Service Manager at Novibet!Are you eager to embrace a pivotal position within a vibrant and rapidly expanding company? If you possess a fervor for Service Management and excel in a fast-paced setting, this opportunity may be your perfect fit.About UsEstablished in 2010, Novibet is a leading GameTech enterprise with operations across Europe, the Americas, and various other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With a team of over 1,200 professionals and hubs in Greece, Malta, Brazil, and Mexico, we are dedicated to remaining at the forefront of technological innovation, continually pushing boundaries to deliver seamless entertainment and exceptional online gaming experiences to a rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing growth through active listening and learning as part of a team of innovators and doers who are adaptable to new challenges. We are equally committed to cultivating a positive, inclusive, and supportive workplace culture that enables every individual to succeed.Join us and be part of a global team that values collaboration, innovation, and personal development.Your ResponsibilitiesManage the effective implementation of Incident, Problem, and Change Management processes based on ITIL best practices.Act as the main point of contact for service-related issues, escalations, and significant incidents, ensuring timely resolution, root cause analysis, and reporting for critical and high-severity incidents.Monitor service performance in relation to SLAs and KPIs, analyze trends, and execute corrective and preventive measures as necessary.Lead continuous improvement initiatives aimed at enhancing service quality, operational efficiency, and customer satisfaction.Serve as the key liaison between technical teams, business units, and customers, ensuring clear communication and alignment of priorities for effective service delivery.Collaborate closely with Development, Product Management, and Product Owners to track ongoing issues and upcoming feature releases that impact service delivery and actively participate in release and delivery planning.Communicate service status, capabilities, risks, and planned changes to stakeholders, including executive leadership and business users.Evaluate service and project risks, proposing and implementing mitigation strategies to uphold service stability and performance.Maintain and continuously enhance the Services Configuration Management Database (CMDB), ensuring accuracy and alignment with operational realities.Work closely with Global Service Managers to proactively identify and resolve issues affecting specific countries or regions, ensuring consistency and high-quality service delivery.
Aambience Services stands at the forefront of innovation, delivering cutting-edge IT solutions, Robotic Process Automation (RPA), and comprehensive Business Process Outsourcing Services. Our distinctiveness lies in our unwavering commitment to challenge conventional practices, ignite inspiration, and craft revolutionary solutions. We cultivate trust-based relationships with our clients, grounded in quality and expertise, while ensuring exceptional experiences through outstanding customer service.Our team is comprised of seasoned professionals who are passionate about their work. They are the foundation of our vibrant corporate culture and serve as dependable partners in addressing our clients' challenges and needs. This commitment has fostered a diverse environment that enhances employee engagement and performance, driven by our core value of investing in and nurturing our people and teams.
Join the German Customer Support Team at the world's leading automotive company, renowned for its premium and luxury cars and vans. If you are a fluent German speaker eager to work in Greece, this is your opportunity!Key ResponsibilitiesDeliver exceptional customer service and technical support to users of luxury vehicles regarding digital services, ensuring high customer satisfaction through multiple communication channels (including inbound calls, chats, and emails).Establish trust with customers through empathetic and personalized interactions.Aim for first-call resolution while taking full ownership of customer inquiries and issues.Engage clients in a friendly and professional manner, actively listening to their concerns.Provide support and solutions aligned with the company's customer service policies.Maintain a high level of customer support and satisfaction by managing a customer relationship database.
Our client, a prominent importer and distributor in the Greek market, specializes in high-quality automotive parts and accessories for cars, motorcycles, trucks, and bicycles. They are seeking a passionate Retail Sales Associate to join their store team. If you have a keen interest in the automotive industry and thrive in a dynamic retail environment, we would love to hear from you!Responsibilities Deliver exceptional customer service by fully addressing their needs. Process transactions including sales, returns, and exchanges efficiently. Develop a comprehensive understanding of the company's products and services. Inform customers about product features and benefits, providing tailored recommendations. Requirements Minimum educational qualification: High School Diploma. Proficient computer skills, including experience with cash register systems. Previous experience in automotive accessories and parts is a plus. Excellent communication and sales skills. Strong knowledge of automotive parts and accessories. Dependability and accountability are essential. Superb negotiation and interpersonal abilities.
Do you have a passion for the automotive world? Join the Customer Support Team of the leading global player in the luxury vehicle market, a company renowned for developing, manufacturing, and distributing premium cars and vans.We are currently seeking fluent Norwegian speakers who are excited to work remotely across Greece for this prestigious transportation leader!Key Responsibilities: Deliver exceptional customer service and technical assistance to users of luxury vehicles with a focus on digital services, ensuring high levels of customer satisfaction through various communication channels (inbound calls, chats, and emails). Aim for first call resolution and take full ownership of customer inquiries and issues. Interact with clients in a friendly and professional manner, actively listening to their needs and concerns. Provide support and solutions aligned with the company’s customer service policies. Maintain a high standard of customer support and satisfaction, keeping an updated customer relationship database.
Fairstead is a mission-driven real estate firm committed to developing affordable communities nationwide. With headquarters in New York and additional offices in Colorado, Florida, and Washington DC, Fairstead manages a portfolio exceeding 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, we unify development, construction, and property management to deliver high-quality affordable housing that meets the needs of our residents at scale.At Fairstead, we believe that affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. Our goal is to create and preserve housing that benefits residents while providing lasting value to communities, partners, and stakeholders. We challenge industry standards through our technology-driven, entrepreneurial approach to affordable housing. In addition to our core real estate capabilities, we operate innovative service lines aimed at enhancing resident experiences, fortifying communities, and improving operational efficiency. We welcome digital transformation, data-driven decision-making, and emerging technologies, including AI, to create scalable systems that support sustainable growth, all grounded in a culture of entrepreneurship, innovation, partnership, commitment, and integrity.The Service Manager is responsible for overseeing and supervising the repair and maintenance of property buildings. This role ensures the timely installation and upkeep of mechanical equipment while maintaining operational effectiveness across Fairstead properties. The Service Manager will inspect and repair electrical equipment and mechanical systems, ensuring that properties are clean and hygienic in accordance with Fairstead's safety policies and standards.
Mercier Consultancy is excited to present an outstanding opportunity for a German Speaking Customer Support Representative to join our Automotive Insurance & Claims Department for one of our prestigious clients! In this crucial entry-level role, you will be the primary contact for our German-speaking clients, guiding them through insurance inquiries and claims processes related to automotive services. Your expertise will play a vital role in helping customers understand their insurance options effectively.This position is perfect for individuals who are dedicated to customer service and possess a solid background in the insurance or automotive sectors. If you thrive on assisting others and solving problems efficiently, we would love to connect with you!
Join our dynamic team at Aambience Services as a Customer Service Representative. You will play a crucial role in providing exceptional service to our clients through phone communication. Your excellent communication skills and problem-solving abilities will ensure customer satisfaction and help us maintain our reputation for outstanding service.
Join Mercier Consultancy as a Danish-Speaking Customer Service Representative for our esteemed client in the wealth management sector. This pivotal role involves delivering exceptional support to our Danish-speaking clientele, addressing their inquiries regarding wealth management services and financial products.Your proficiency in Danish will be essential as you respond to questions, provide comprehensive insights into investment opportunities, and assist clients in navigating their services. With outstanding customer service skills, you will cultivate trust and establish enduring relationships with clients within the wealth management landscape.Key Responsibilities Provide top-tier customer service in Danish via phone, email, and chat concerning wealth management services. Assist clients with inquiries related to their accounts, investment options, and financial strategies. Guide clients through our product offerings and support them in the wealth management process. Accurately document all customer interactions within our CRM system. Work alongside financial advisors to resolve complex inquiries and enhance client satisfaction. Collect client feedback to inform service enhancement initiatives. Stay updated on market trends and shifts in the wealth management industry.
Mar 2, 2026
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