Patient Account Representative at Luminis Health | Annapolis, MD

The Patient Account Representative at Luminis Health works in the Central Billing Office in Annapolis, MD. This position centers on processing and submitting patient charges, handling billing services, and supporting both internal teams and external clients. Most communication takes place by phone, so clear and professional interaction is essential. Key Responsibilities Practice Management Software: Update facility files and patient demographics in billing system databases. Ensure accuracy in charge and payment batches, bank deposits, and reconciliations. Edit claims and manage claim notes. Insurance Processing: Post charges, payments, and adjustments. Address unpostable items, manage credit and collection lists, and apply kick codes. Use coding knowledge as required. Account Organization: Track, file, and document correspondence to maintain accurate collections and follow-up records. Technical Skills: Use Outlook for email and navigate Microsoft Word and Excel for daily work. Collections: Respond to patient billing and insurance questions, resolving financial issues in a timely manner. Billing Interpretation: Interpret billing slips and use the athena workflow dashboard as part of daily tasks. Business Operations: Complete payment and deposit batches with correct fund allocation. Review patient invoices and claims for accuracy before submission. Understand month-end productivity and statistical reports, as well as financial policies such as cash discounts, payment plans, and sliding fee schedules. Customer Service: Prepare account history for physician review or for transfer to collection agencies when needed. Communication: Answer patient calls efficiently, using proper telephone etiquette and maintaining privacy for protected health information. Professionalism: Maintain a positive, reliable, and professional attitude within the team and workplace. Accessibility Luminis Health provides reasonable accommodations to help individuals with disabilities perform the essential functions of this role.

Role overview The Patient Care Technician at Luminis Health in Annapolis, MD, plays an important part in supporting direct patient care. Working closely with nurses and other healthcare professionals, this role involves carrying out basic nursing duties and contributing to a team-based approach. All care is provided under the supervision of an assigned nurse. Training opportunities Certain shifts or units may provide training in IV insertion. After completing this training, skill validation is documented to ensure competency. Main responsibilities Deliver hands-on care to patients, including assistance with personal hygiene during morning and evening routines, while maintaining comfort and safety. Assist with patient admissions by greeting patients, recording initial weights, taking vital signs, helping with disrobing when necessary, and familiarizing patients with their room and equipment. Support patient discharge by helping with dressing, collecting personal belongings, and transporting patients to the lobby. Prepare rooms for cleaning by removing equipment and supplies. Carry out patient care tasks such as recording vital signs, monitoring intake and output, and collecting required data in line with hospital policies. Collect specimens using approved procedures as requested. Assist with patient mobility or repositioning following physician orders or unit protocols. Recognize and promptly report pain, complaints, or significant changes in patient condition to the assigned nurse. Contribute to the orientation and mentoring of new staff members as needed.

Role overview The Patient Attendant in the Emergency Department at Luminis Health works to create a safe and comfortable setting for patients, visitors, and staff. This position centers on monitoring individuals with behavioral health needs or those under emergency petitions, while assisting with daily care and routine administrative duties. Main responsibilities Conduct regular hazard surveillance rounds and use CCTV and audio systems to monitor entrances, exits, restrooms, and common areas, supporting overall safety and security in the department. Observe patient behavior, remain close to assigned patients when necessary, and promptly communicate important observations to medical staff. Assist registered nurses and mental health clinicians by upholding behavioral guidelines and intervening when needed to help maintain a safe environment. Help patients with daily tasks such as personal hygiene, eating, mobility, and provide transport assistance as required. Monitor and maintain emergency department supplies and equipment to ensure inventory levels are sufficient.

The Patient Service Coordinator role at Luminis Health in Annapolis, MD focuses on supporting the patient admission process. This is a full-time, daytime position where attention to detail is essential. Coordinators gather and confirm key personal, clinical, and financial details from patients, ensuring accurate data entry for identification, eligibility checks, and smooth billing and insurance workflows. Main Responsibilities Financial Transactions: Collect deposits or outstanding balances from patients. Negotiate payment plans when needed and refer patients for charity care if appropriate. If financial clearance is not possible, contact physicians to reschedule services. Meetings and Training: Participate in departmental meetings and in-service education sessions. When unable to attend, review meeting minutes to stay updated on department changes. Interdepartmental Communication: Work closely with physicians and other departments to support patient care. Tasks include initiating care orders, collaborating with nursing staff for bed assignments, and updating patient demographic or insurance information as needed. Insurance Coordination: Contact insurance providers to verify patient benefits and secure authorizations. Document and communicate coverage details, following billing instructions for compliance. Requirements Success in this position depends on strong organizational skills, clear communication, and the ability to handle sensitive information with accuracy. Experience with patient admissions, financial transactions, or insurance coordination is helpful.

Role overview Luminis Health is hiring an Endocrinologist for its Annapolis, MD team. This position focuses on providing comprehensive endocrinology consultations, evaluations, and treatments in an outpatient clinic setting. The role also involves consulting for inpatient units and the Emergency Department at Anne Arundel Medical Center. Referring providers depend on this expertise to guide patient care decisions. Key responsibilities Provide endocrinology care for patients from adolescence through older adulthood, following established clinical guidelines. Supervise and authorize medical procedures, prescribe referrals, and manage medication protocols as appropriate. Collaborate with staff to ensure patient care documentation is accurate, clear, and completed promptly. Dictate patient care notes and meet all medical record requirements. Handle additional duties as assigned by leadership.

Luminis Health is hiring a Radiologic Technologist I in Annapolis, MD. This position plays a key role in patient care by performing diagnostic imaging procedures using advanced equipment and following established protocols. Key responsibilities Operate radiologic equipment to capture clear and accurate diagnostic images Follow safety and imaging guidelines to protect both patients and staff Collaborate with physicians and care teams to support precise diagnoses Maintain equipment and prepare exam rooms for each patient Requirements Experience or formal training in radiologic technology Strong commitment to patient care and attention to detail Ability to work effectively within a healthcare team This role offers the opportunity to make a direct impact on patient outcomes while working with modern imaging technology at Luminis Health.

The Hospice Aide at Luminis Health Gilchrist provides direct care and comfort to patients receiving hospice services in Annapolis, MD. Working as part of a multidisciplinary healthcare team, this position helps individuals navigate the final stages of life with dignity and compassion. Role overview This role focuses on hands-on support for hospice patients. The Hospice Aide assists with daily living activities, offers emotional support, and works to maintain each patient's comfort and quality of life. Collaboration with nurses, physicians, and other care professionals is a key part of daily work. About Luminis Health Gilchrist Luminis Health and Gilchrist have partnered to provide hospital-based palliative care at Anne Arundel Medical Center and Doctors Community Medical Center. Through the Luminis Health Gilchrist Lifecare Institute, the team offers a range of services including hospice, in-home care, and facility-based geriatric support. This partnership is part of Luminis Health’s Vision 2030, which aims to improve well-being for communities in the Annapolis area.

Luminis Health is hiring a Medical Assistant in Annapolis, MD. This position blends administrative and clinical tasks to help providers deliver patient care and keep the office running smoothly. Key Responsibilities Register and schedule patients, and print provider schedules as needed. Maintain examination rooms and office areas by keeping them stocked with medical and office supplies. Order clinical supplies according to practice guidelines. Follow Quality Assurance and Quality Control standards. Complete lab requests, referrals, and health forms, maintain required logs, and administer injections, EKGs, and spirometry. Perform phlebotomy and provide therapeutic treatments as directed by physicians, following state and federal regulations. Verify patient eligibility using systems such as Medicaid EVS, and identify when referrals or preauthorizations are required. Answer and screen incoming calls, greet patients courteously, and maintain telephone etiquette while safeguarding patient health information. Enter data accurately and promptly in electronic health records, accessing patient files only as needed for assigned duties. Take and record patient vital signs, prepare patients for exams, assist providers during assessments, and support the clinical team as needed. Demonstrate I.C.A.R.E. behaviors to help create a positive patient experience. Handle additional projects and duties as assigned.

Role overview Luminis Health is hiring a Nurse Practitioner in Annapolis, MD to provide supervised medical care, primarily for acute and same-day patient concerns. The position collaborates closely with a contracted physician and operates within the guidelines set by the State of Maryland, BPQA, HCFA, AMA, and AAHS. What you will do Educate and counsel patients, adapting information to each person’s medical needs. Maintain active licensure and complete continuing medical education credits as required by Maryland law. Communicate clearly about treatment plans and therapy progress with others involved in patient care. Refer patients to a licensed physician or other healthcare provider when appropriate. Adhere to established procedures and policies from the State of Maryland, BPQA, AMA, HCFA, and AAHS.

The PRN Exercise Physiologist at Luminis Health in Annapolis, MD plays a key role in cardiopulmonary rehabilitation. This position involves assessing patients, developing individualized therapy plans, and providing education and counseling. All activities follow established departmental procedures and policies. Key responsibilities Review patient medical histories, medication lists, and prior records during intake. Update records to meet Medicare, hospital, and AACVPR requirements. Collaborate with patients, families, physicians, and care teams to create tailored rehabilitation programs. Communicate patient needs and concerns with physicians and other medical staff. Support fitness program management, development, and evaluation. Maintain operational procedures, training manuals, equipment protocols, and facility standards. Contribute to departmental objectives while adhering to policies, safety standards, and regulatory guidelines. Visit hospital units or inpatient settings to provide education on cardiac and pulmonary rehabilitation services. Respond to patient needs, including initiating emergency procedures according to BLS and ACLS protocols and operating an Automatic External Defibrillator as needed. Assist with data collection and entry using systems such as EPIC, Scottcare, and Excel. Participate in tracking departmental metrics, including inpatient consults, census data, and charge audits. Engage in hospital committees focused on CHF readmissions, COPD initiatives, and other cardiology and pulmonary topics.

Role overview The Pharmacy Technician - PRN position at Luminis Health in Annapolis, MD supports licensed pharmacists in all aspects of daily pharmacy operations. This role plays a key part in medication preparation, packaging, distribution, and delivery, always following written procedures and meeting both State and Federal regulatory standards. Key responsibilities Prepare, package, and distribute medications accurately and on schedule. This includes compounding and dose calculations, with attention to patient age-specific needs and departmental procedures. Stay up to date on AAMC Pharmacy Department standards, policies, and procedures. Maintain competency through required training and assessments. Prepare medications for pharmacist verification and adhere to attendance expectations. Deliver medications to assigned areas using manual methods, pneumatic tube systems, or by restocking automated dispensing cabinets. Monitor medication storage outside the pharmacy and assist with unit inspections as needed. Handle controlled substances according to all Federal, State, and departmental regulations. Complete self-audit reports and keep accurate records and counts. Respond to phone calls and medication messages with professionalism. Maintain a courteous and professional manner with patients, colleagues, and the healthcare team. Comply with USP797 and 800 requirements for cleanroom maintenance, education, testing, and record-keeping related to sterile product compounding. Demonstrate proficiency in required math calculations. Assist with inventory management and pharmacy technology. Generate and interpret reports as needed to support drug distribution activities.

Role overview The Evening Security Officer at Luminis Health in Annapolis, MD plays a key part in maintaining safety across the medical center. The position centers on protecting patients, visitors, and staff by supporting a secure environment throughout the facility during evening hours. What you will do Monitor the medical center to identify and prevent safety hazards. Conduct regular surveillance rounds in assigned areas. Communicate clearly with team members and other staff members. Follow established security protocols at all times. Respond quickly and appropriately to emergencies. Impact This role helps create a safe and welcoming atmosphere for everyone in the medical center during evening shifts. Security Officers contribute directly to the well-being of the hospital community by maintaining vigilance and responding to incidents as needed.

Luminis Health, together with Gilchrist, is growing its hospice and palliative care services at Anne Arundel Medical Center and Doctors Community Medical Center. The Hospice Admissions Nurse will help coordinate care for elderly patients in both hospital and home settings through the Luminis Health Gilchrist Lifecare Institute. Role overview This position focuses on supporting patients and families during the transition to hospice care. The nurse will work closely with other care providers to ensure that patients receive appropriate support, whether they remain in the hospital or move to home-based care. Mission and impact This role directly supports Luminis Health’s Vision 2030, which seeks to improve health outcomes across the community and reach vulnerable individuals outside of traditional hospital settings. The team’s work helps patients experience a smoother transition to hospice or geriatric care, with attention to both facility-based and in-home needs. Location Annapolis, MD

Role Overview The Patient Care Technician - Pediatrics (PRN) at Luminis Health in Annapolis, MD works directly with pediatric patients and their families. This position supports registered nurses and the wider health care team, helping to create a safe, caring environment for children. The role calls for hands-on care, teamwork, and a commitment to maintaining high standards of quality and cost awareness during daily tasks. Main Responsibilities Deliver direct care to pediatric patients, including personal hygiene and comfort routines in the morning and evening, with a focus on safety. Assist with patient admissions by greeting families, obtaining initial weights, recording vital signs, and introducing patients to their rooms and equipment. Support discharges by helping children dress, gathering belongings, transporting patients, and preparing rooms for cleaning. Carry out patient care tasks such as recording vital signs, monitoring intake and output, collecting specimens, and assisting with mobility or positioning as directed. Report pain, complaints, or notable changes in a patient's condition promptly to the assigned nurse. Help orient and mentor new staff members when needed. Transport medications during patient transfers, following medication security protocols. Monitor and maintain supplies and equipment on the unit. Transport patients safely according to established procedures. Process written medical orders and communicate urgent or STAT requests quickly to care providers. Location This position is based in Annapolis, MD.

Role overview Luminis Health seeks an Endocrinologist for its Annapolis, MD location. The role centers on providing comprehensive endocrinology care in an outpatient clinic, while also consulting on inpatient cases at Anne Arundel Medical Center and in the Emergency Department. Collaboration with referring providers is key to supporting patient outcomes and maintaining continuity of care. Main responsibilities Provide endocrinology care for patients from adolescence through older adulthood, following established clinical standards. Supervise and authorize medical procedures, manage patient referrals, and oversee medication protocols. Work alongside healthcare staff to ensure documentation is accurate, timely, and complete. Prepare and dictate patient care notes in compliance with medical record requirements. Support patient care efforts by taking on additional duties as assigned.

Luminis Health is hiring an Evening Security Officer for Anne Arundel Medical Center in Annapolis, MD. This role centers on keeping patients, visitors, and staff safe by monitoring the hospital grounds, identifying risks, and responding to emergencies as they arise. What you will do Patrol hospital areas regularly to ensure safety and security, using radio and other communication tools for prompt updates. Meet all Maryland Department of State Police Licensing Division (MDSPLD) requirements, including completing the application process, maintaining certification, and attending ongoing training sessions. Monitor security cameras in the Control Center, watch for unusual or suspicious activity, and keep detailed logs and correspondence in line with hospital policy. Respond immediately to emergencies, assist with patient restraints when necessary, and help execute disaster plans while keeping leadership informed. Collaborate with healthcare teams to support a secure environment and contribute to a culture of safety throughout the facility. Requirements Ability to meet MDSPLD licensing and training standards. Strong communication skills and readiness to respond quickly in urgent situations. Accessibility Luminis Health offers reasonable accommodations to help individuals with disabilities perform essential job duties.

Luminis Health is hiring a PRN Occupational Therapist I in Annapolis, MD. This position centers on evaluating patients of all ages and delivering individualized occupational therapy interventions. All care and documentation must meet both regulatory and departmental standards. What you will do Conduct detailed therapy evaluations and provide treatments using various techniques in line with departmental policies. Assess and treat patients with a broad range of conditions across different care units. Participate in departmental or community projects as needed. Support process improvement efforts, including huddles, tracking metrics, and sharing suggestions for better care. Work toward departmental productivity goals and maintain accurate productivity logs. Contribute to quality and patient safety initiatives, and deliver customer service that reflects ICARE values. Join interdisciplinary meetings, internal training, and continuing education opportunities supported by AAMC. Provide technical support and guidance to Therapist Assistants, Rehab Aides, students, and volunteers. Collaborate with physicians, nursing staff, and other clinicians to strengthen understanding of therapy services and use sound clinical judgment for patient care. Complete administrative tasks related to therapy services as required.

Luminis Health is looking for a PRN Phlebotomist to join its outpatient team in Annapolis, MD. This position centers on collecting laboratory specimens from patients, ensuring accuracy and a high level of patient care throughout the process. What you will do Collect biological specimens from patients of all ages using venipuncture, capillary, and heel-stick techniques. Strive to meet productivity targets while minimizing errors. Enter test orders into the Laboratory Information System (LIS) as directed by healthcare providers. Clarify orders with providers when needed, and handle inquiries about lab results and scheduled reports. Interact with patients in a professional and compassionate manner. Explain procedures, answer questions, and help ensure patient comfort during blood collection. Prepare sample aliquots, organize batches for shipping, and follow vendor protocols. Register, draw, and ship client specimens as needed. Maintain a safe and clean workspace by following established procedures and regulations. Help support efficient workflow both within the department and with other teams. Monitor inventory of laboratory supplies and use resources wisely. Perform preventive maintenance and troubleshoot equipment issues within your scope. Verify patient identification accurately. Manage work queues to ensure complete registration, including demographics, insurance, service dates, ordering caregivers, and any special flags. Participate in the laboratory quality plan, including investigative reporting and notification of delays. Support training and mentorship for new staff and students, serving as a resource and guide. Location and schedule This is a PRN (as needed) position based at Luminis Health outpatient services in Annapolis, MD.

The Senior Director of Laboratory Operations at Luminis Health leads laboratory services across the health system, shaping both strategy and daily operations. This position plays a key role in aligning laboratory functions with the broader mission and long-term objectives of the organization. Key Responsibilities Develop and implement a strategic plan for laboratory operations that aligns with Luminis Health's goals, focusing on profitability and efficient resource use. Foster a culture of innovation and teamwork, supporting process improvements and initiatives that enhance value. Oversee daily laboratory operations, ensuring quality assurance and compliance with regulatory standards. Forecast operational and clinical service needs, and manage the annual budget to meet departmental and system-wide targets. Supervise staffing policies and competency standards, ensuring optimal use of personnel and resources. Participate in the selection and negotiation of laboratory equipment and service contracts to secure cost-effective purchasing and maintain strong vendor relationships. Monitor laboratory productivity, adjusting staffing or processes as needed based on workload analysis. Maintain up-to-date knowledge in the field through continuing education and involvement in professional organizations. Collaborate with department leaders to address operational issues using effective problem-solving methods. Location This role is based in Annapolis, MD.

Role overview The Orthopedic Medical Assistant at Luminis Health plays a key role in patient care within an ambulatory clinic setting in Annapolis, MD. Working closely with Physicians and Physician Assistants, this position involves a mix of direct patient interaction and clinical support. Responsibilities include greeting and rooming patients, assisting with procedures, and providing clear patient education throughout each visit. Consistent, attentive service is expected in every patient encounter. Collaboration with the broader clinical team helps ensure positive outcomes for patients. Main responsibilities Assist Orthopedic Physicians and Physician Assistants with fracture care, dislocations, and the application or removal of casts and splints. Instruct patients on the use of orthopedic devices such as slings, ace wraps, and immobilizers. Record vital signs and patient histories accurately, following departmental protocols. Manage patient flow by triaging and preparing patients for their appointments. Set up equipment and support providers during minor office procedures. Remove sutures and staples as directed and provide general assistance to the clinical team. Location This position is based in Annapolis, MD.