Patient Access Associate - Emergency Department

Role overview The Patient Access Associate supports the Emergency Department at Luminis Health in Annapolis, MD. Serving as the first point of contact, this position helps ensure each patient’s registration and admission process runs smoothly. Attention to detail is essential, as the role involves gathering accurate demographic and financial information to assist patients as they begin their care journey. Main responsibilities Welcome patients and visitors with a professional and friendly approach as they arrive. Verify patient identity using the Master Patient Index, maintaining at least 98% accuracy when creating or updating medical records. Update and confirm patient demographic details according to legal identification requirements. Check patient armbands for accuracy before applying them. Explain necessary documents to patients, collect signatures, note any issues, and promptly scan all paperwork into the EMR system.

The Patient Access Associate at Luminis Health works at the Annapolis, MD hospital, greeting patients and visitors as they arrive. This is a non-clinical position focused on making the registration and admission process efficient and accurate. The role involves gathering essential demographic and financial information to support patient care from the start. Key responsibilities Greet patients and visitors with professionalism and courtesy at the hospital entrance. Ensure patient identification is accurate, maintaining at least a 98% accuracy rate in the Master Patient Index to help avoid duplicate medical records. Update patient demographic details using legal identification documents. Verify armband information before patient placement to confirm correct identification. Explain required paperwork, collect signatures, note any issues in obtaining them, and scan documents into the EMR system promptly. Location This position is based at the Luminis Health hospital in Annapolis, Maryland.

Role overview The Patient Attendant in the Emergency Department at Luminis Health works to create a safe and comfortable setting for patients, visitors, and staff. This position centers on monitoring individuals with behavioral health needs or those under emergency petitions, while assisting with daily care and routine administrative duties. Main responsibilities Conduct regular hazard surveillance rounds and use CCTV and audio systems to monitor entrances, exits, restrooms, and common areas, supporting overall safety and security in the department. Observe patient behavior, remain close to assigned patients when necessary, and promptly communicate important observations to medical staff. Assist registered nurses and mental health clinicians by upholding behavioral guidelines and intervening when needed to help maintain a safe environment. Help patients with daily tasks such as personal hygiene, eating, mobility, and provide transport assistance as required. Monitor and maintain emergency department supplies and equipment to ensure inventory levels are sufficient.

The Patient Access Associate (0.9 FTE, Day/Evening) at Luminis Health in Annapolis, MD, plays a central role in welcoming patients and visitors. This position is often the first point of contact, setting the tone for a positive experience while managing key registration and admission duties. Attention to detail and a professional approach help ensure each patient’s visit starts smoothly. Key Responsibilities Greet patients and visitors courteously, maintaining a professional demeanor at all times. Locate and confirm patient information in the Master Patient Index, upholding a minimum 98% accuracy rate to prevent duplicate records. Update demographic information using legal identification to keep records current and accurate. Check armband details before placement to ensure correct patient identification. Explain required forms, collect signatures, and promptly scan all documents into the electronic medical record (EMR). Role Focus This position centers on accurate patient identification, thorough documentation, and creating a welcoming environment for everyone entering the facility. Consistent attention to detail and clear communication are essential to support patient safety and satisfaction.

Role overview The Patient Access Coordinator at Luminis Health acts as a first point of contact for patients and visitors at the Annapolis, MD facility. This position plays an important part in keeping daily operations on track and ensuring regulatory standards are met. Accurate patient registration, attention to detail, and a service-oriented approach are essential, as the work directly supports both the quality of care and financial processes. Main responsibilities Greet patients and visitors with professionalism, empathy, and respect. Search for and identify patients in the Master Patient Index to prevent duplicate medical records, maintaining at least 98% accuracy in new record creation. Update patient demographic details by reviewing legal identification documents. Verify patient armband information before application to ensure correctness. Explain required documentation to patients, collect necessary signatures, and note any missing signatures as appropriate.

Role overview The Patient Access Coordinator at Luminis Health works at the front line of patient registration in Annapolis, MD. This role helps each visit begin smoothly by gathering accurate information and offering a welcoming first impression. The coordinator also supports regulatory compliance and contributes to the organization’s financial efficiency. Key responsibilities Welcome patients and visitors with professionalism and empathy. Use the Master Patient Index to identify patients accurately and prevent duplicate medical records, aiming for 98% accuracy in record creation. Update patient demographic information using legal identification. Verify armband details before placing them on patients. Explain documentation requirements, collect signatures, note when signatures cannot be obtained, and scan documents promptly. What success looks like Friendly, consistent interactions that help patients feel comfortable. Timely and precise updates to patient records and documentation. Clear communication with patients about forms and procedures. This position is located in Annapolis, MD at Luminis Health.

The Patient Access Associate (0.9 FTE, Evenings/Nights) at Luminis Health Anne Arundel Medical Center in Annapolis, MD acts as the first point of contact for patients and visitors. This role shapes the initial experience for those entering the facility, assisting with registration and admissions during evening and overnight hours. Main responsibilities Greet patients and visitors with professionalism and courtesy, ensuring a welcoming atmosphere. Find and verify patient records in the Master Patient Index, aiming for at least 98% accuracy when creating or updating medical records to reduce errors. Update patient demographic details according to legal identification requirements. Review all information on patient armbands for accuracy before attaching them. Explain required documentation, gather necessary signatures, and note any issues. Scan all paperwork promptly into the electronic medical record system. Schedule details This position is scheduled for 0.9 FTE, covering evening and night shifts.

Role overview The Emergency Department Staff Nurse at Luminis Health in Annapolis, MD, plays a central role in delivering patient-centered care in a fast-moving emergency setting. This position supports both patients and the broader healthcare team, with a focus on quality, collaboration, and cost-effective care. Main responsibilities Deliver clinical nursing care tailored to the unique needs of emergency department patients. Apply the nursing process to care for diverse patients and families, following legal and professional standards. Adapt and prioritize care as clinical situations and department needs shift. Conduct thorough patient assessments to gather information and identify education needs. Develop care plans that align with established standards and individual patient goals. Implement care plans efficiently, adhering to department protocols. Administer medications and manage pain with attention to safety and effectiveness. Monitor and evaluate patient outcomes to ensure care remains effective.

Role overview The Staff Nurse position in the Emergency Department at Luminis Health in Annapolis, MD centers on delivering both direct and indirect patient care. This role involves supporting patients through every stage of their emergency visit while working closely with physicians and the broader healthcare team to achieve positive clinical outcomes. Main responsibilities Apply advanced clinical nursing skills in the emergency setting. Use the nursing process to care for a diverse patient population, adhering to current laws, hospital policies, and evidence-based practices. Adjust care priorities and activities as patient needs evolve during their stay. Perform comprehensive assessments to identify patient needs and educational requirements. Interpret assessment findings to develop individualized problem lists for assigned patients. Design care plans that align with patient goals and established standards. Implement care plans efficiently, following all protocols and guidelines. Demonstrate expertise in medication administration, pain management, and other emergency department procedures.

Role overview The Staff Nurse in the Emergency Department at Luminis Health provides essential care for patients facing urgent medical needs. This role involves both hands-on and supportive care, guiding patients and their families through critical situations. The nurse works closely with the care team to ensure safe, effective, and compassionate treatment while being mindful of resources. Main responsibilities Deliver clinical nursing care tailored to the emergency setting. Use the nursing process to support a diverse patient population, always following legal, policy, and evidence-based standards. Adjust care priorities as patient conditions and department demands shift. Complete thorough assessments to gather patient information and identify educational needs for patients and families. Interpret assessment data to create individualized care plans for assigned patients. Implement care plans in line with established policies and guidelines. Demonstrate proficiency in medication administration, pain management, and emergency department procedures. Location Annapolis, MD

Role overview The Patient Access Representative for Behavioral Health at Luminis Health supports patients as they move through the admission process in Annapolis, MD. This is a non-clinical position, with a primary focus on gathering and entering accurate patient information into the Electronic Medical Record (EMR) system. The role requires careful attention to detail to ensure all Critical Data Elements (CDEs) are recorded correctly in a busy environment. What you will do Collect and process patient demographic, insurance, and medical information for registration in the Master Patient Index. Address insurance eligibility messages in real time, handling each interaction with professionalism and empathy. Identify and resolve insurance verification issues, making sure patients understand their options. Respond to questions about admissions with courtesy and professionalism. Complete EPIC encounters and gather patient histories, including substance use and insurance policy details. Commitment to accessibility Luminis Health offers reasonable accommodations to help individuals with disabilities perform essential job functions.

Role overview The Patient Access Representative for Behavioral Health at Luminis Health plays a key part in supporting patient admissions at the Annapolis, MD location. This position works directly with patients, families, and clinical staff to gather and verify the information required for entry into behavioral health treatment programs. The goal is to ensure each registration is handled smoothly and professionally. Main responsibilities Interview patients to collect and confirm demographic, insurance, and medical information needed for accurate registration. Enter Critical Data Elements (CDEs) into the Electronic Medical Record (EMR) system, maintaining accurate records in the Master Patient Index. Respond to real-time insurance eligibility messages and resolve verification issues, presenting patients with appropriate options as needed. Complete EPIC encounters, collect substance use histories, and document insurance policy information as part of the admission process. Provide a welcoming and professional experience for patients and their families throughout the registration process. Work environment This role is based in a clinical setting where priorities can shift quickly. Professionalism, empathy, and attention to detail are important for success. Accessibility Luminis Health will make reasonable accommodations to help individuals with disabilities perform essential job functions.

The Staff Nurse in the Emergency Department at Luminis Health in Annapolis, MD, plays a key role in delivering both direct and indirect care to patients and their families. This position involves close collaboration with the healthcare team to ensure high-quality care in a busy emergency setting. The nurse balances clinical responsibilities with teamwork and communication across the department. Clinical Decision Making and Judgment Apply strong clinical nursing knowledge and skills tailored to emergency care situations. Use the nursing process to care for patients and families from diverse backgrounds, following all relevant laws, hospital policies, and evidence-based guidelines. Adapt and reorganize patient care activities as situations change within the emergency department. Perform thorough assessments to gather patient data, identify learning needs, and maintain compliance with established standards and policies. Analyze assessment findings to create individualized problem lists for assigned patients. Develop and adjust care plans for each patient, ensuring they align with standards and mutually set goals. Implement care plans efficiently, always adhering to relevant standards, policies, and procedures. Demonstrate proficiency in medication administration, pain management, and other emergency department-specific clinical skills.

Role overview The Emergency Room Technician at Luminis Health in Annapolis, MD works night shifts, providing direct care and support to patients and their families. Compassion and attention to both cultural and developmental needs are central to this position. The technician is an integral part of the emergency department team, helping ensure smooth and effective care delivery during overnight hours. Main responsibilities Assist nursing staff by collecting patient care data and supporting unit-specific treatments. Responsibilities include IV management, phlebotomy, EKGs, catheter placement, monitoring vital signs, and wound care. Work with orthopedic and emergency physicians to manage fractures, dislocations, and casting. Provide instruction to patients on safe use of mobility aids. Carry out medical staff orders accurately, following established policies. Properly label lab specimens and communicate urgent requests promptly to care providers. Document all care and treatments in the computerized system, including recording height, weight, and Point of Care Testing results. Transport medications securely during patient transfers, following medication security protocols and delivering only to authorized personnel as defined by Luminis Health policy. Maintain adequate supplies and equipment, restocking as needed according to department guidelines.

Role overview Luminis Health is hiring a full-time Emergency Room Technician for day and night shifts in Annapolis, MD. This position focuses on direct patient care in the emergency department, supporting both patients and their families. Sensitivity to developmental, cultural, and ethical needs is a key part of the role. Main responsibilities Collect patient care data and perform unit-specific treatments, such as starting IVs, drawing blood, conducting 12-lead EKGs, managing Foley catheters, checking vital signs, caring for wounds, and preparing patients for crutches or TED stockings. Assist orthopedic and emergency providers, including physicians, physician assistants, and nurse practitioners, with fracture reductions, dislocations, and the application of casts, slings, and splints. Educate patients on the care and use of these devices. Process medical staff orders according to protocol. Accurately label blood tubes and lab specimens, and communicate urgent orders promptly to care providers. Document all care activities, including height, weight, and Point of Care Testing, in the electronic health record system. Transport medications safely as needed, following medication security policies, and deliver only to authorized personnel as defined by Luminis Health standards. Monitor and maintain department supply and equipment inventory following established guidelines.

Role overview The Patient Account Specialist at Luminis Health in Annapolis, MD manages third-party payer accounts receivable and appeals. The main focus is on efficient claims processing and consistent follow-up to support the revenue cycle. What you will do Maximize cash flow and protect Luminis Health from financial losses through effective billing, collections, and revenue cycle management. Serve as a key contact for patients, internal teams, and the Patient Financial Services (PFS) group to collect information needed for claims and payments. Interact with industry peers and regulatory agencies at the state, federal, and local levels to ensure compliance with billing and reimbursement requirements. Stay informed about all regulatory and governmental rules related to billing and reimbursement. Gather health insurance information and obtain service authorizations when required. Communicate with other departments as needed to support claims and payment processes. Help resolve third-party receivables by contacting external departments and payors as necessary. Follow daily standard operating procedures, including third-party follow-ups and reporting. Perform additional duties as assigned.

The Patient Care Secretary at Luminis Health in Annapolis, MD, plays a key role in supporting patient care and unit operations. This position acts as a central link among medical staff, hospital personnel, patients, and visitors, helping to maintain a smooth workflow and high standards of care within a patient-centered team. Main responsibilities Assist physicians and licensed practitioners with entering computerized orders into EPIC, answer CPOE-related questions, and help locate items needed for patient care. Manage confidential patient information and paperwork according to Health Information Management policies. Assemble records for transfers and discharges, print necessary transfer documents (including dictated summaries and radiological CDs), and submit paper chart components to Medical Records within 24 hours. Handle incoming calls to the unit and direct them appropriately. Greet families and visitors, provide welcome packets or unit information, and contribute to satisfaction for patients, families, and staff across all age groups. Order and maintain unit supplies, ensuring essential documents, such as informed consent, transfer forms, death certificates, and downtime procedure forms, are available and current. Support accurate documentation of admissions, discharges, transfers, charge entries, and shift reports as assigned. Process patient charges promptly during transfers or discharges as required by departmental procedures. Provide confidential administrative support and data entry for leadership and educators, including preparing departmental reports related to skills, competencies, and education records. Participate in unit shared governance, councils, and committees as needed, and assist with documenting meeting minutes for unit-based meetings. Help orient and educate new staff members on unit operations and protocols. This role supports the overall delivery of high-quality, cost-effective care by ensuring that both administrative and patient-facing tasks are handled efficiently and with attention to detail.

The Insurance Verification Specialist at Luminis Health plays a key role in supporting Anne Arundel Medical Group by ensuring that upcoming patient procedures are properly cleared with insurance providers. By reviewing daily provider schedules, this specialist identifies which appointments require insurance verification so that patients can receive care without unexpected coverage issues. What you will do Initiate insurance verification and pre-authorization by contacting insurance carriers, referring physicians, and patients in line with department procedures. Use online payer tools to confirm patient insurance coverage and authorization requirements as needed. Accurately enter pre-authorization details into the Revenue Cycle system to help avoid claim denials and flag any procedures needing special referral forms, following department guidelines. Collaborate with practice and billing teams to resolve insurance verification or authorization issues promptly. Participate in staff meetings, in-service sessions, and insurance payer training to stay current on Insurance Matrix updates. Location This role is based in Annapolis, MD at Luminis Health.

The Patient Service Coordinator role at Luminis Health in Annapolis, MD focuses on supporting the patient admission process. This is a full-time, daytime position where attention to detail is essential. Coordinators gather and confirm key personal, clinical, and financial details from patients, ensuring accurate data entry for identification, eligibility checks, and smooth billing and insurance workflows. Main Responsibilities Financial Transactions: Collect deposits or outstanding balances from patients. Negotiate payment plans when needed and refer patients for charity care if appropriate. If financial clearance is not possible, contact physicians to reschedule services. Meetings and Training: Participate in departmental meetings and in-service education sessions. When unable to attend, review meeting minutes to stay updated on department changes. Interdepartmental Communication: Work closely with physicians and other departments to support patient care. Tasks include initiating care orders, collaborating with nursing staff for bed assignments, and updating patient demographic or insurance information as needed. Insurance Coordination: Contact insurance providers to verify patient benefits and secure authorizations. Document and communicate coverage details, following billing instructions for compliance. Requirements Success in this position depends on strong organizational skills, clear communication, and the ability to handle sensitive information with accuracy. Experience with patient admissions, financial transactions, or insurance coordination is helpful.

Role overview Luminis Health is hiring a Healthcare Provider to deliver both direct and indirect patient care at its Annapolis and Lanham, MD locations. This position collaborates closely with the healthcare team, aiming to provide effective, high-quality care while adapting to the needs of patients and the clinical setting. Main responsibilities Apply clinical nursing knowledge and skills that fit the unit’s specialty. Use the nursing process to care for patients and families from a variety of backgrounds, following relevant laws, policies, and evidence-based guidelines. Adjust and organize patient care activities as clinical or physical environments change. Perform thorough patient assessments to collect data and identify educational needs, meeting established standards. Systematically analyze assessment data to create individualized care plans for assigned patients. Carry out patient care plans efficiently, following applicable standards and protocols. Demonstrate skill in administering medication, managing pain, and other competencies specific to the unit.