Operational Excellence Specialist

Join our dynamic team at dev2 as an Operational Excellence Specialist. In this role, you will be pivotal in enhancing our operational processes and driving continuous improvement initiatives. You will work closely with cross-functional teams to identify areas for optimization and implement best practices that elevate our service delivery and operational efficiency.

Adyen is hiring an Operational Excellence Manager for the Merchant Operations team in Amsterdam. This role centers on continuous improvement and operational efficiency, all with the aim of delivering better service to merchants by refining processes and reducing friction. Role overview The Operational Excellence Manager will take the lead on initiatives that enhance how Merchant Operations functions, from designing new processes to ensuring strong execution. Success in this position means identifying pain points, implementing best practices, and making sure that changes translate into real value for merchants. What you will do Lead projects to improve operational workflows, from initial design through rollout Analyze data to identify areas where performance can be strengthened Share and implement best practices within the team and across Adyen Collaborate with colleagues to ensure improvements benefit merchants directly Requirements Proven experience in process improvement and operational analysis Comfort working with data to guide decisions Talent for identifying efficiency opportunities and following through on them Strong collaboration skills and clear communication

Join our dynamic team at sia as a Senior Consultant specializing in Operational Excellence. In this pivotal role, you will leverage your expertise to drive strategic initiatives, optimize operational processes, and enhance overall performance for our diverse clientele.Your responsibilities will include conducting thorough analyses, facilitating workshops, and implementing best practices to foster a culture of continuous improvement. We are looking for a proactive leader who can inspire teams and collaborate effectively with stakeholders at all levels.

Join a dynamic team at sia as a Senior Consultant in Operational Excellence, where you will leverage your expertise to drive process improvements and operational efficiency for our clients. You will work closely with cross-functional teams, utilizing data-driven insights to formulate strategies aimed at enhancing business performance. This role is perfect for a proactive professional who thrives in a fast-paced environment and is passionate about delivering exceptional results.

Role OverviewWe are in search of a proactive and seasoned IT Infrastructure & Operations Specialist to spearhead our internal IT operations. This role encompasses infrastructure stability, vendor management, security oversight, and the enhancement of business systems.The position transcends traditional incident management; it acts as a strategic and operational backbone, guaranteeing reliability, scalability, robust documentation, and alignment with business objectives.The perfect candidate will possess deep technical expertise, a solid understanding of business contexts, and the capability to autonomously manage and enhance IT environments.

At bunq, we are not merely creating a banking application; we are revolutionizing the way individuals globally experience financial independence. As our Internal Process Optimization Specialist, you will play a pivotal role in driving our operational efficiency. Your primary goal will be to assess, redesign, and automate the internal processes that our teams and users depend on daily.Embrace OwnershipIn this role, you will collaborate across the organization to pinpoint bottlenecks, eradicate inefficiencies, and develop scalable solutions.Conduct in-depth analyses of our internal workflows to uncover inefficiencies, bottlenecks, and pain points that impede team performance and success.Design, build, and maintain robust automated workflows utilizing low-code platforms (such as n8n) and custom scripts to eliminate manual tasks and streamline end-to-end operations.Transform raw operational data into clear, actionable insights. You will be responsible for creating dashboards and reports for process owners and team leads to facilitate data-driven decision-making.Engage closely with stakeholders from various departments to understand their challenges, gather requirements for process enhancements, and effectively oversee the implementation of new solutions.

Rituals Cosmetics seeks an Innovation Operations Specialist based in Amsterdam. This role centers on translating new ideas into tangible products while supporting Rituals’ commitment to sustainability and quality. The position plays a key part in improving operational processes and helping teams work more efficiently. Key responsibilities Collaborate with teams across various departments to advance product concepts from idea to reality Contribute to refining and streamlining operational processes Support projects that prioritize sustainability and uphold Rituals’ quality standards Focus areas Turning innovative ideas into products Enhancing how teams work together Maintaining a strong emphasis on sustainability and quality in every project

At JetBrains, we are driven by our passion for code. Since our inception in 2000, we have focused on developing some of the most powerful developer tools globally. Our products not only automate routine checks and corrections but also streamline production processes, allowing developers to concentrate on innovation and creativity.We are on the lookout for a dynamic Sales Excellence Manager (Business Partner) to become a key member of our newly established department.The Business Partner TeamThis pioneering team is dedicated to enhancing sales excellence through industry best practices, KPI management, and operational support throughout the sales journey. Our diverse responsibilities include:Leading the sales discipline and optimizing performanceEnsuring compliance with CRM and data hygiene standardsFacilitating accurate sales forecastingCollaborating closely with Sales teams to drive revenue growthWe seek an experienced Business Partner who can take charge of KPI management, oversee end-to-end sales processes, and uphold the highest CRM hygiene and data quality standards. From the start, you will engage cross-functionally and work alongside sales leaders, positioning yourself as a trusted partner for a specific sales segment or product line.Your Responsibilities:KPI & Performance Management: Continuously develop and enhance the KPI framework for sales teams, including performance assessments and efficiency tracking across all sales roles.

Solvinity seeks a Billing Operations Specialist to join its Amsterdam office, working 24 hours per week. This role centers on accurate and timely invoicing, supporting the company’s financial operations and ensuring high standards for client billing. What you will do Prepare, review, and send invoices for clients and projects, making sure each invoice is accurate and delivered on time. Oversee the full billing cycle, verifying all data before sending invoices. Collaborate with sales and client teams to update customer information in ServiceNow and Cloudbilling, keeping contract details current. Investigate and resolve billing issues, working with colleagues to find solutions. Act as a point of contact for colleagues who have questions about invoices or cost overviews. Ensure all billing processes follow internal guidelines and relevant regulations. Support external audits when required. Analyze billing data, identify irregularities, and discuss findings with stakeholders to help improve processes. Team and reporting This position is part of a diverse team of nine finance professionals who value collaboration and a supportive work environment. The Billing Operations Specialist reports directly to the Manager Finance & Control. Location This role is based in Amsterdam, Noord-Holland, Nederland.

Are you eager to make a direct impact on the performance of the largest electric car-sharing fleet in the Netherlands? Do you thrive on enhancing uptime, monitoring service levels, and identifying discrepancies before they escalate into issues? If so, we want you on our team!As an Operations Specialist - Fleet, you will ensure that our fleet is maximally available, clean, and compliant every single day.About MyWheelsMyWheels is on an ambitious mission: to reduce the number of cars from 9 million to 1 million. That’s enough to share and keep the Netherlands mobile. With MyWheels, there’s always a car-sharing option within walking distance: the convenience of a car without ownership. This is not only financially appealing, but also better for the environment and contributes to more livable cities. As an Operations Specialist - Fleet at MyWheels, you will contribute to a sustainable mission. MyWheels is the largest electric car-sharing platform in the Netherlands. We are also making significant strides with Vehicle-to-Grid (V2G) technology: bi-directional charging that allows our electric cars not only to drive on electricity but also to supply power back to the energy grid. This helps stabilize the energy grid and reduce congestion. We are building the future of mobility and energy supply. From our Amsterdam office, MyWheels works with an enthusiastic team to realize our mission of mobilizing the Netherlands while providing solutions to significant societal challenges. Our core values guide our collaboration and decision-making: we think big, we challenge ideas, we build together, we own it, we adapt quickly & we work smart. This ensures that we not only grow rapidly but also continuously improve ourselves every day. What Will You Do?In this role, you will be responsible for monitoring and enhancing the operational performance of our fleet. You will keep a close eye on the numbers, processes, and partners to ensure everything is in order.Your main responsibilities include:Managing Fleet Downtime

About PeddlerAt Peddler, we are dedicated to enhancing urban sustainability through rapid, intelligent, and effective last-mile delivery solutions. Our extensive network allows us to partner with top retail brands, ensuring deliveries are made with our 100% electric fleet.We aim to revolutionize urban logistics into a fully sustainable framework. Collaborating with international partners to supply our city hubs, we manage last-mile deliveries using our eco-friendly fleet. By joining Peddler, you will contribute to a company that prioritizes sustainability and innovation, playing a pivotal role in our mission to redefine last-mile delivery.Key ResponsibilitiesMake autonomous and critical operational decisions.Collaborate effectively with hub managers and teams.Act as a primary communication point across various operations.Oversee real-time operational activities.Facilitate the processing of operational updates.Guarantee data integrity and operational organization.Serve as a liaison for planners and Rider Controllers to clarify operational setups and resolve execution inquiries.

Join Our Team as an Operations Specialist / Rider Controller at PeddlerAt Peddler, we are dedicated to enhancing urban sustainability through innovative last-mile delivery solutions. By collaborating with over 500 local retailers, we empower businesses within our cities and bridge the gap between them and consumer demand using cutting-edge technology. Our extensive network allows us to provide same-day delivery from various stores, renowned retail chains, and global brands, all powered by our 100% electric fleet.Our vision is to revolutionize urban logistics, establishing a fully sustainable delivery network that extends beyond local retail. We work closely with international partners to supply our city hubs, after which we manage the last-mile delivery using our electric fleet. By joining Peddler, you will become part of a company that prioritizes sustainability and innovation, playing an integral role in transforming last-mile delivery.Are you a student seeking a vibrant and educational side job? As an Operations Specialist / Rider Controller, you will be a vital member of our Operations team and serve as the primary contact for our bicycle couriers.Key ResponsibilitiesInspire and Support: Motivate our bike couriers while collaborating with your team to ensure seamless delivery operations.Facilitate Communication: Maintain effective communication between departments such as customer service and routing to ensure operational efficiency.Resolve Issues: Proactively identify and address incidents to minimize disruptions.Enhance Courier Performance: Monitor and support the development of our couriers to maximize their effectiveness.QualificationsExcellent Communication Skills: Proficient in both Dutch and English, with strong written and verbal abilities.Empathetic and Personable: You have a knack for making people feel valued and are comfortable providing assistance.Adaptable: Open to flexible shifts that suit your schedule, whether morning, afternoon, or evening.Why This Part-Time Role is Perfect for StudentsGain Valuable Experience: Immerse yourself in a fast-paced and expanding startup environment.Enjoy a Fun Workplace: Join a young and enthusiastic team that regularly organizes social events and gatherings.Flexible Hours: Easily balance your work with your studies.

Role Overview ServiceNow is hiring an Associate Vice President for the EMEA North region within the Customer Excellence Group. This leadership position focuses on improving customer experience and delivering value to clients throughout EMEA North. What You Will Do Lead efforts to strengthen customer satisfaction and loyalty in the region Work closely with cross-functional teams to put effective practices in place Develop and implement strategies that support customer success Location Amsterdam

About Plaud Inc.Plaud is on a mission to redefine productivity through its innovative AI work companion, which has garnered the trust of over 1,000,000 users globally since its inception in 2023. Our note-taking solutions are designed to enhance performance and empower professionals by capturing and leveraging their insights and thoughts.Headquartered in San Francisco and incorporated in Delaware, Plaud Inc. merges cutting-edge AI technology with robust software solutions to push the frontiers of human-AI interaction. Our commitment to data security and privacy is underscored by our certifications, including ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031.Discover more about us at https://www.plaud.ai and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.

Join our dynamic team at metromakro as a Field Operations Specialist in the vibrant city of Amsterdam! In this role, you will play a crucial part in ensuring the efficiency and effectiveness of our on-the-ground operations. Your responsibilities will include coordinating logistics, managing inventory, and liaising with various teams to uphold our high standards of service delivery.We are looking for someone detail-oriented and proactive, with a passion for operational excellence. If you are eager to contribute to a fast-paced environment and have a drive for improvement, we want to hear from you!

Ben jij klaar om een bijdrage te leveren aan de transformatie van de afvalindustrie?Wij zijn Seenons, een innovatief technologiebedrijf met een duidelijke missie: het creëren van een wereld zonder bedrijfsafval.Wij verbinden alle betrokken partijen in de afvalsector voor circulair afvalbeheer. Hiermee ondersteunen we grote organisaties in hun afvalreductie en zorgen we ervoor dat we waardevolle grondstoffen behouden, op weg naar een echte circulaire economie. Dit realiseren we met een team van gepassioneerde professionals die werken aan een betere toekomst. Daarom zijn we op zoek naar een Customer Operations Specialist (intern ook wel Operations Specialist genoemd) die proactief is, overzicht houdt en energie haalt uit het efficiënt organiseren van processen.Wat houdt jouw rol precies in? Je bent de spil van de operatie en het eerste aanspreekpunt voor onze klanten en servicepartners (afvalinzamelaars, logistieke partners). Je waarborgt de kwaliteit van onze dienstverlening van planning tot uitvoering en administratie. Je bent het primaire contactpunt voor vragen en verwerkt supporttickets die binnenkomen. Je houdt het overzicht over de dagelijkse operaties binnen het Seenons-platform. Je signaleert operationele knelpunten en lost deze efficiënt en praktisch op, in nauwe samenwerking met onze klanten en partners. Je ondersteunt onze Customer Success Managers in hun administratieve taken. Je denkt actief mee in projecten die bijdragen aan onze ambitieuze Zero Waste-missie.

Join our dynamic team at dev2 as a Payments Operations Specialist, where you will play an integral role in streamlining payment processes and ensuring operational efficiency. This position is ideal for individuals who are passionate about financial operations and eager to contribute to the success of our innovative projects.

Join VandebronAt Vandebron, we embarked on our journey in 2014 with the aim of making the energy market more transparent by connecting consumers directly with local green energy producers. Now, as we enter Chapter 2, our commitment is to provide 100% green energy, 100% of the time. We focus on innovative solutions, including flexible utilization of wind and solar parks, smart charging of electric vehicles, and efficient energy storage.We are proactive in contributing to a sustainable future while embracing a dash of rebellion. Green energy and smart solutions are at the core of Vandebron.Your RoleAs an Energy Specialist, you will be a vital member of our Customer Operations team—a vibrant and dedicated group focused on delivering the best customer experience daily. You will be at the heart of customer interactions, representing their voice within the organization. Additionally, you will serve as an ambassador for our innovative approach to work, actively promoting it both to clients and internally, while guiding colleagues in continually improving our services.In the initial phase, your focus will be on learning the operations quickly, collaborating intensively with other teams, and identifying areas for improvement. From there, you will build upon your insights, spotting opportunities, addressing challenges, and driving the operation to new heights.You will work closely with various internal teams to resolve customer inquiries promptly and effectively. In this position, you will have significant responsibility and autonomy, taking full ownership of customer inquiries from start to finish.Key ResponsibilitiesManage and resolve various customer inquiries and complaints through multiple channels (phone, email, chat)Ensure complete and accurate handling of customer inquiries, including detailed record-keepingDevise suitable and creative solutions in complex customer situationsGather customer feedback and identify improvement areas in processes, products, and servicesInternally address obstacles and provide concrete improvement proposalsActively contribute to customer retention by offering appropriate advice on products and servicesHandle customer and company data with care (data privacy)Share knowledge and experiences with the teamYour ProfileMBO or HBO level of working and thinkingExperience in a customer-facing role or customer service environmentExcellent communication skills and a problem-solving mindset

Join Effectory as our Revenue Operations / Customer Lifecycle Specialist and enhance the entire customer experience—from onboarding through growth and renewal—aiming to boost Customer Lifetime Value.In this pivotal role, you'll collaborate closely with the Marketing, Customer Success, Onboarding, and Support teams to streamline processes, eliminate obstacles, and drive retention and expansion. By leveraging data, tools, and automation, you will provide teams with the insights and workflows necessary for success.You will be instrumental in scaling our approach to customer relationship management, refining our systems, and implementing smarter, more automated workflows.

Bolt is looking for a full-time Operations Intern to join the Amsterdam office and support its ride-hailing operations in the Netherlands. This internship centers on improving the marketplace experience for both drivers and riders, helping to deliver reliable service each day. What you will do Support daily operations to ensure smooth interactions between drivers and riders Contribute to projects that impact Bolt's growth and service quality Apply data-driven approaches to problem-solving and decision-making Learn how a large-scale platform operates and scales Internship details Full-time, on-site role based in Amsterdam Monthly stipend: €800 Work in a collaborative and energetic office setting