Prompt Engineer (LLM Systems, Evaluations & Safety)

Are you ready to embrace your passion at work and make a significant impact in the lives of others? Do you aspire to join a dynamic team dedicated to challenging the ordinary and redefining the status quo?If this resonates with you, then look no further! webook.com stands as Saudi Arabia’s premier event ticketing and experience booking platform, renowned for its cutting-edge technology, extensive features, rapid adaptability, and exceptional revenue, having facilitated the largest mega events in the Kingdom with over 2 billion in sales.Role OverviewAs a Prompt Engineer, you will craft high-quality prompts, system instructions, and tools that ensure our LLM features are precise, secure, and cost-efficient. You will be responsible for overseeing evaluations, prompt versioning, and ongoing enhancements.Key Responsibilities:Design, revise, and link prompts (system/tool/policy) across a variety of tasks.Develop both offline and online evaluation frameworks (rubrics, golden sets, metrics).Create and manage prompt libraries with versioning, A/B testing, and telemetry tracking.Minimize hallucinations through verification, constrained decoding, and tool utilization.Execute safety protocols: jailbreak/prompt-injection testing, content policy assessments, and PII management.Collaborate with engineers to integrate prompts into production features.

CXG is a leading global agency dedicated to enhancing customer experiences for premium and luxury brands. Our mission is to facilitate profitable growth by transforming transactional interactions into meaningful relationships and emotional experiences. With a robust network of over 170 customer experience experts across 70 countries, CXG empowers brands to assess their service offerings and collaborates with them to develop initiatives that foster a strong experience and business culture.Job OverviewAre you passionate about luxury brands and enjoy shopping for premium products?If so, we want to hear from you!We are seeking enthusiastic JORDANIAN NATIONALS eager to share their insights on experiences in specific luxury retail environments. As a CXG Evaluator, your role will involve conducting discreet assessments of your preferred luxury brands in sectors such as cosmetics, fashion, jewelry, watches, or automobiles, and providing invaluable feedback to enhance the customer experience.Join our team today and help us advocate for service excellence in luxury retail!

Role Overview ZainTECH is seeking a Systems Engineer (Contract) with a focus on End User Computing and Kiosk Solutions for its Amman office. This engineer supports, maintains, and optimizes environments that include laptops, desktops, and kiosk systems. The role centers on implementing, troubleshooting, and supporting both hardware and software to ensure high availability and a smooth user experience. This position involves close collaboration with internal teams and external vendors, particularly in environments using Dell end-user devices and SEDCO kiosk solutions. A hands-on approach to system support, incident resolution, and lifecycle management is required. What You Will Do End User Computing Support Provide technical support for laptops, desktops, and other end-user devices to keep them performing well and available. Install, configure, and maintain operating systems, applications, and user environments. Diagnose and resolve hardware and software issues quickly. Assist with device deployment, upgrades, and replacements throughout the device lifecycle. Kiosk & SEDCO Solutions Support Implement, configure, and maintain SEDCO kiosk solutions. Troubleshoot issues with kiosk hardware, software, and connectivity. Ensure kiosks meet service level requirements and operate reliably. Coordinate with vendors for maintenance, escalations, and problem resolution. Hardware & Vendor Management Oversee Dell end-user device environments, ensuring compliance with standards and configurations. Work with vendors and service providers for hardware support, warranty claims, and escalations. Track and manage hardware inventory, replacements, and asset lifecycle activities. Incident Management & Troubleshooting Respond to user requests and incidents, aiming for resolution within agreed SLAs. Perform root cause analysis for recurring problems and implement preventive actions. Maintain accurate incident, resolution, and configuration records in ticketing systems. Collaboration & Support Work closely with internal IT, infrastructure, and support teams to deliver seamless services. Provide user support and guidance to help improve productivity. Support cross-functional projects related to system upgrades and deployments. Documentation & Continuous Improvement Keep documentation up to date for system configurations, processes, and troubleshooting steps. Identify and suggest ways to improve system performance, reliability, and user experience. Contribute to knowledge sharing and ongoing improvement efforts.

Key Responsibilities1. System Configuration & Technical SupportConfigure Treasury products, various deal types, pricing parameters, yield curves, and market conventions to optimize system functionality.Maintain and manage static data, user profiles, access rights, workflows, and system parameters to ensure seamless operations.Conduct daily system monitoring that includes overseeing market data feeds and managing end-of-day processes.Perform Level 2 incident troubleshooting, root-cause analysis, and effective issue resolution.2. Integration & Data ManagementFacilitate integration between Treasury systems and Core Banking, GL/Finance, Risk/ALM, Market Data, and reporting tools to streamline processes.Monitor and troubleshoot various interfaces such as API, messaging queues, SFTP, and batch jobs.Ensure data consistency, pricing accuracy, exposure calculations, and file transfers are validated and reliable.Collaborate with Database Administrators on performance tuning and data cleanup initiatives.3. Testing, Upgrades & EnhancementsActively engage in System Integration Testing (SIT) and User Acceptance Testing (UAT) for new releases, patches, or configuration changes.Assist in implementing new Treasury products or functionalities, ensuring alignment with business needs.Document procedures, system configurations, and create user guides for ease of use.Participate in audits, compliance checks, and operational risk assessments to adhere to regulatory standards.4. User Support & TrainingProvide support to Treasury Front Office, Middle Office, Back Office, Finance, and Risk teams by addressing system-related queries.Deliver training on new features, enhancements, and workflows to keep teams updated.Act as a subject matter expert (SME) for daily operational issues and challenges.Offer Level 1 support for Treasury Front, Middle, and Back Office teams.

As an Associate Core Systems Developer, you will play a vital role in the development, support, and maintenance of the bank's software systems. Your primary responsibility will be to design and build systems that align with the specifications provided by business and system analysts.Your key responsibilities include:1. Analyzing business requirements and transforming them into functional application features.2. Writing high-quality source code with clear documentation, comprehensive logs, and ensuring timely completion of applications.3. Conducting unit and integration testing prior to launching into User Acceptance Testing (UAT).4. Performing both functional and non-functional testing to ensure system reliability and performance.5. Evaluating and updating existing applications to incorporate new features in collaboration with business analysts and product owners.6. Managing version control and maintaining detailed release notes.7. Creating step-by-step flowcharts to outline system processes.8. Recommending and implementing software upgrades to enhance existing systems.9. Diagnosing and resolving issues within systems while providing ongoing maintenance and support.10. Configuring systems for new products and change requests.11. Assisting the QA team during User Acceptance Testing.12. Complying with internal policies and regulations.

Join our team as a Business Support Systems Associate, where you will play a crucial role in the development, maintenance, and oversight of our core financial systems. This position involves assisting with database operations, system integrations, reporting, and providing daily operational support to maintain system stability, ensure data accuracy, and guarantee business continuity.Key ResponsibilitiesAssist in managing and supporting core systems, including database operations and application services.Execute SQL queries and assist with data extraction, validation, and analysis tasks.Monitor system performance, troubleshoot issues, and escalate incidents as necessary.Support daily operational activities including transaction monitoring and reporting.Participate in system releases, testing, and deployment activities.Facilitate integrations with external systems and APIs (such as payment systems and reporting platforms).Collaborate with cross-functional teams (IT, Operations, Finance, Marketing) to meet business requirements.Document processes, procedures, and technical configurations for future reference.

The MEAL Officer will play a critical role in ensuring the effectiveness and accountability of our programs in Jordan. This position involves developing and implementing monitoring and evaluation frameworks, collecting and analyzing data, and providing insights to enhance program delivery. The officer will collaborate with various stakeholders to ensure that our initiatives meet the needs of the communities we serve.

As a Senior Structural Engineer at Egis Group, you will play a pivotal role in designing and overseeing the construction of complex structures. Your expertise will contribute to innovative engineering solutions that enhance safety and sustainability in our projects.

We are seeking an experienced and dynamic Principal Engineer specializing in Civil and Roads to join our innovative team at Egis Group. In this pivotal role, you will lead the design and execution of complex civil engineering projects, ensuring they meet the highest standards of quality and safety. You will collaborate with multidisciplinary teams, mentor junior engineers, and engage with clients to deliver exceptional results.

Join the Egis Group as a Wet Utilities Engineer, where you will play a crucial role in designing, implementing, and managing water and wastewater systems. We are looking for passionate individuals who thrive in a collaborative environment and are eager to contribute to sustainable infrastructure projects.

The Egis Group is seeking a talented and driven Wet Utilities Engineer to join our dedicated team in Amman. In this role, you will play a pivotal part in designing, planning, and executing wet utility projects. Your expertise will contribute to enhancing infrastructure and ensuring sustainable water management solutions.As a Wet Utilities Engineer, you will be responsible for collaborating with interdisciplinary teams, conducting feasibility studies, and ensuring compliance with local regulations and standards. You will also engage with clients to understand their needs and provide innovative engineering solutions.

Overview Are you enthusiastic about languages, writing, and quality assessment? Join our team for an innovative language evaluation project focused on Arabic (Levantine) expertise! In this role, you will assist in training AI systems to enhance their understanding and generation of language through structured evaluation and writing tasks, all from the comfort of your home and with a flexible schedule. Your Responsibilities: - Assess AI-generated responses for accuracy, grammar, and cultural relevance. - Identify issues and provide high-quality rewritten responses. - Develop natural prompts and responses in Arabic (Levantine) to enhance conversational datasets. - Collaborate with international teams to improve AI language models. Project Details: - Start Date: ASAP - Duration: 4 weeks - Commitment: ~20 hours/week (flexible schedule) - Job Type: Freelance contract - Location: Jordan, Kuwait, UAE, Qatar, Bahrain, Saudi Arabia, Oman- Rate: $22 USD/hour Qualifications: - Teaching background preferred or experience in teaching/writing Arabic (Levantine). - Exceptional written communication skills and strong grammatical accuracy. - Familiarity with cultural nuances in Arabic (Levantine). - Comfortable with structured tasks such as preference ranking (factuality & locality), prompt-response writing, grammaticality checks, and text improvement. Important Note: Please refrain from using VPNs or IP-masking tools during the recruitment process as our security system requires accurate regional verification.

We are seeking a highly skilled and motivated Senior Engineer specializing in Civil and Roads to join our dynamic team. In this pivotal role, you will be responsible for leading civil engineering projects, ensuring adherence to design standards, and collaborating with interdisciplinary teams to deliver sustainable solutions. If you are passionate about infrastructure development and eager to make a significant impact in the field, we encourage you to apply!

Join Progressoft as a Support and Implementation Engineer, where you will play a crucial role in delivering exceptional IT technical support both onsite and remotely. You will be responsible for implementing enterprise solutions and providing support for various incidents or issues. This role requires strong collaboration with various technical support and engineering teams to ensure seamless service delivery.Key ResponsibilitiesDeploy and configure solutions within customer infrastructure environments.Troubleshoot and resolve customer-reported issues both onsite and remotely across different implementation layers.Respond to customer requests and support tickets in a timely and professional manner.Create, review, and maintain accurate technical documentation.Perform preventive and corrective maintenance visits as required.Undertake additional tasks related to your role as necessary.QualificationsBachelor's Degree in Information Technology, Engineering, Computer Science, or a related field.A minimum of 2 years of relevant experience.Flexibility to travel and work extended hours as needed.Proficient in database management systems (Oracle, MS-SQL, PostgreSQL).Familiarity with operating systems (Linux, MS Windows).Solid understanding of cloud infrastructure orchestration tools (e.g., Kubernetes, HashiCorp Nomad).Experience with application servers (e.g., Apache Tomcat, Oracle WebLogic, IBM WebSphere).Knowledge of DevOps methodologies, including CI/CD, Helm, and Ansible.Familiarity with directory services (Active Directory & LDAP).Strong interpersonal skills.Excellent verbal and written communication skills.Customer-focused approach.Detail-oriented and a collaborative team member.Proactive and self-motivated.Strong time management skills and results-driven mindset.Preferred ExperienceExperience in large enterprise environments, particularly within payments and remittance solutions.Knowledge of cloud computing, virtualization technologies, and network infrastructure.Experience with high availability and disaster recovery strategies.Familiarity with PKI infrastructure and certificate authorities.Understanding of MySQL and NoSQL databases.Experience with both server and client operating systems (Linux distributions and MS Windows).Knowledge of object storage management.Understanding of security authentication and authorization solutions (e.g., HashiCorp Vault, Keycloak).Familiarity with cloud platforms (AWS, Azure, Google Cloud, OCI, IBM).

Join Egis Group as a Principal Electrical Engineer specializing in Infrastructure projects. We are seeking a visionary leader who will spearhead innovative electrical engineering solutions within the infrastructure sector. You will collaborate with multidisciplinary teams to design and implement cutting-edge electrical systems that enhance project efficiency and sustainability.

At Tagaddod, we are at the forefront of innovation in waste collection technology. We seek dynamic individuals who are ready to elevate our mission and drive impactful change.This role encompasses a blend of Engineering and Quality Control responsibilities. We are in search of a leader who is eager to tackle challenges head-on. Your work will be based at our operational site in Amman.Key Responsibilities: Oversee and manage installations and refurbishments at our Amman location. Lead daily briefings for warehouse operators and report stock levels and issues to the site director. Ensure compliance with health and safety standards, hygiene, and security protocols. Test and evaluate raw materials and supplies against established acceptance criteria. Maintain accurate stock control systems and inventories. Supervise planned maintenance for vehicles, machinery, and equipment. Manage warehouse operators and external contractors effectively. Implement automated and digital systems as necessary. Track and report on key performance metrics to enhance cost efficiency and operational effectiveness.

Role Overview Sika AG is hiring a Specification & Sales Engineer in Amman. This position combines technical knowledge with client-focused sales to help deliver successful building projects using Sika’s products. What You Will Do Work closely with architects, engineers, and contractors to understand project requirements Develop tailored solutions that meet client needs and project specifications Support clients through the process of specifying and implementing Sika products Promote Sika’s brand and contribute to expanding its presence in the market What We Look For Experience in sales and engineering, ideally within the construction or building materials sector Strong communication skills for effective collaboration with project stakeholders Ability to understand technical requirements and translate them into practical solutions Motivation to support clients and help them achieve their project goals

Join our dynamic team as a Principal Engineer specializing in Wet Utilities, where you will have the opportunity to lead innovative projects and contribute to sustainable water management solutions. Your expertise will help shape the future of utility engineering in diverse environments.

As a Senior Engineer specializing in Wet Utilities, you will play a pivotal role in the design and management of water supply, drainage, and wastewater systems. Your expertise will contribute to significant projects that ensure sustainable water management and infrastructure development. Collaborate with multidisciplinary teams and utilize advanced engineering techniques to deliver innovative solutions.

Join our dynamic team at khibraty as a Backend Engineer! We are seeking a motivated individual with 1–2 years of experience to help us build robust backend services and thrive in a fast-paced product environment. In this role, you will collaborate closely with senior engineers, product managers, and frontend teams to create APIs, enhance system performance, and contribute to scalable backend solutions that drive our products.Responsibilities:Design, develop, and maintain backend services and APIs with guidance from senior engineers.Implement business logic and integrations that support key product features.Write clean, maintainable, and well-tested code adhering to established backend standards.Work together with frontend engineers, product managers, and designers to understand requirements and deliver effective solutions.Assist in optimizing system performance, reliability, and security.Participate in code reviews to learn backend best practices and architectural patterns.Contribute to CI/CD pipelines, deployments, and basic monitoring tasks.Troubleshoot and resolve backend issues in both development and production environments.