Federal Contracts Specialist

We are seeking a skilled Federal Contracts Specialist to join our team at Basmaya For General Trading & Logistic Solution Co. In this role, you will leverage your extensive knowledge of federal contracting to provide comprehensive contract support for our business operations.The ideal candidate will possess a strong background in federal contracts, United Nations contracts, and NGO contracts, along with a solid understanding of federal law, terms, and conditions.Applicants should have a minimum of 2-5 years of relevant experience in this field. Preference will be given to candidates holding American or British citizenship residing in Amman, Jordan, or those willing to relocate.Key Responsibilities:As a Contracts Specialist, you will be responsible for ensuring compliance with federal regulations and providing expert advice on contract terms.Other Duties:Please note that this job description is not exhaustive and may evolve as per business needs.

Join Tarjama as a Product Support Specialist, where you will play an essential role in delivering outstanding technical support and guidance to our customers. Your expertise will ensure customer satisfaction and product success by swiftly resolving issues, troubleshooting proactively, and maintaining thorough documentation. As a dedicated advocate for our users, you will cultivate positive relationships and facilitate seamless usage of our products. Collaborating with internal teams and staying updated on product enhancements, you will contribute to ongoing improvements that drive customer loyalty and business growth.Duties & Responsibilities:Technical Support:Act as the first point of contact for customers in need of assistance, providing timely and effective technical support through Jira (tickets), email, calls, or chat.Meticulously log all customer issues and connect them to the relevant development team backlog for prompt resolution.Utilize diagnostic tools to troubleshoot and resolve product-related issues, ensuring clear communication about the details and expected timelines for resolution.Troubleshooting:Adopt a systematic approach to diagnose and address technical issues encountered by customers, showcasing a profound understanding of our products and services.Product Guidance:Offer comprehensive support and guidance to customers, empowering them to navigate and utilize our products effectively, thus enhancing their overall experience and satisfaction.Customer Issue Resolution:Promptly investigate and resolve customer complaints or inquiries, demonstrating a proactive and solution-oriented approach to ensure maximum satisfaction.Documentation:Maintain precise documentation of all customer interactions, issues, and resolutions in the designated support ticketing system (Jira), ensuring accuracy and ease of reference.Develop and update detailed user manuals and service documentation, including instructional videos and screenshots to enhance product usage understanding.

As an Area Operations Specialist at Delivery Hero, you will play a pivotal role in optimizing our delivery processes and enhancing operational efficiency across the region. Your responsibilities will include analyzing performance metrics, streamlining operations, and collaborating with local teams to implement best practices. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about improving customer satisfaction.

Key Responsibilities1. System Configuration & Technical SupportConfigure Treasury products, various deal types, pricing parameters, yield curves, and market conventions to optimize system functionality.Maintain and manage static data, user profiles, access rights, workflows, and system parameters to ensure seamless operations.Conduct daily system monitoring that includes overseeing market data feeds and managing end-of-day processes.Perform Level 2 incident troubleshooting, root-cause analysis, and effective issue resolution.2. Integration & Data ManagementFacilitate integration between Treasury systems and Core Banking, GL/Finance, Risk/ALM, Market Data, and reporting tools to streamline processes.Monitor and troubleshoot various interfaces such as API, messaging queues, SFTP, and batch jobs.Ensure data consistency, pricing accuracy, exposure calculations, and file transfers are validated and reliable.Collaborate with Database Administrators on performance tuning and data cleanup initiatives.3. Testing, Upgrades & EnhancementsActively engage in System Integration Testing (SIT) and User Acceptance Testing (UAT) for new releases, patches, or configuration changes.Assist in implementing new Treasury products or functionalities, ensuring alignment with business needs.Document procedures, system configurations, and create user guides for ease of use.Participate in audits, compliance checks, and operational risk assessments to adhere to regulatory standards.4. User Support & TrainingProvide support to Treasury Front Office, Middle Office, Back Office, Finance, and Risk teams by addressing system-related queries.Deliver training on new features, enhancements, and workflows to keep teams updated.Act as a subject matter expert (SME) for daily operational issues and challenges.Offer Level 1 support for Treasury Front, Middle, and Back Office teams.

We are seeking a dynamic Growth Marketing Analyst Specialist to join our team at Zain Cash. In this pivotal role, you will harness data to inform marketing strategies and enhance customer engagement. You will be responsible for transforming data into actionable insights that will shape our approach to business challenges. Your expertise will also be vital in monitoring and optimizing cross-selling and up-selling campaigns to boost our active customer base.Key ResponsibilitiesDevelop and execute comprehensive market research plans, track trends, and analyze competitors’ activities to create updated market reports that provide crucial insights for decision-making.Analyze data and generate insightful reports and dashboards, presenting key performance indicators (KPIs) to optimize Customer Value Management (CVM) activities and enhance customer value.Utilize customer profiling and available data to segment customers geographically, demographically, psychographically, and behaviorally, enabling targeted marketing campaigns.Effectively communicate complex data in a straightforward, actionable manner.Visualize data optimally for various use cases to drive insights.Transform data into a format suitable for rigorous analysis.Innovate new frameworks for data collection and build tools to automate this process.Explore extensive data sets to extract valuable information.Create comprehensive reports and presentations for business applications.Develop and manage cross-selling and up-selling campaigns across all channels to increase revenue and enhance customer engagement.Implement retention programs and campaigns to ensure long-term customer commitment and maximize lifetime value.Identify opportunities for forecasting, statistical modeling, segmentation, and data-driven analysis to enhance customer acquisition, retention, and value extraction strategies.Conduct data mining processes to uncover patterns and relationships related to subscriber forecasting, churn rates, customer segmentation, and behavior profiling.Support the development and implementation of marketing plans for the Business Marketing segment to drive customer retention and acquisition.Monitor and analyze post-launch results of promotional campaigns, updating dashboards with insights on uptake, targeted segments, additional revenues, and channels used.Assist in building business cases for new promotional campaigns by forecasting expected uptake based on historical data and target segments.

Jeeny is looking for a Senior Talent Acquisition Specialist in Amman to help shape the future of its team. This role focuses on finding and attracting skilled professionals who share the company’s values and drive for quality. What you will do Develop and implement recruitment strategies tailored to the company’s hiring needs. Work closely with hiring managers to understand role requirements and team goals. Enhance the employer brand to appeal to a broad range of candidates. Streamline hiring processes to create a better experience for candidates. Role overview This position calls for a mix of strategy and hands-on recruiting. The Senior Talent Acquisition Specialist will use experience and insight to improve how Jeeny finds and hires new team members, ensuring the company continues to grow with the right people.

Join AlGooru as a CRM & Lifecycle Specialist!At AlGooru, we are on the lookout for innovative Growth talents to elevate our customer engagement strategies. As the leading private tutoring platform in Saudi Arabia, we are the first to be licensed by the National E-Learning Center (NELC). Our mission is to provide tech-enabled, personalized educational support to students of all ages and backgrounds, including K-12, university, and professional learners.With support from prominent local, regional, and international investors, including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, and Hub71, we are committed to transforming education through technology.Fun fact: The name AlGooru is inspired by the Sanskrit word “Guru,” which means a mentor or expert!Your Role:Lead the creation and implementation of CRM strategies focused on enhancing customer retention, engagement, and lifetime value.Craft and refine personalized customer lifecycle journeys across diverse interactions.Leverage data-driven insights to improve customer communication and automate marketing initiatives.A Day in Your Life:Execute CRM strategies that bolster customer acquisition and retention across various channels including WhatsApp, SMS, and push notifications.Design and enhance customer journeys tailored to different user segments based on behavior.Collaborate with marketing and data teams to identify impactful customer segments for targeted messaging.Implement automated marketing workflows for timely and relevant customer communications.Monitor and analyze CRM and lifecycle campaign performance, pinpointing areas for improvement.Align CRM objectives with broader business goals by working closely with marketing, sales, and product teams.Utilize our CRM tool (HubSpot) to manage customer data and support lifecycle marketing campaigns.

About Us: At Seesaw, we are a trusted partner for over 25 million educators, students, and families globally, dedicated to delivering an unparalleled primary learning experience. Our platform provides a comprehensive suite of award-winning tools, resources, and supplementary content designed to empower teachers in delivering joyful and inclusive instruction. Through engaging lessons, digital portfolios, and effective two-way communication features, we keep educators, administrators, and families connected, ensuring continuous visibility into each student's learning journey and celebrating their successes. Our Mission: Seesaw is committed to offering every primary student joyful and connected learning experiences that establish a solid foundation for future success. Your Team: This part-time contractor position is integral to our Professional Learning team, composed exclusively of educators passionate about supporting every student's learning journey and fostering teacher success. Your Role: We are seeking an outstanding educator ready to leverage their expertise and skills to provide engaging and impactful training on Seesaw products for our clients, both in English and Arabic. This customer-facing role will position you as a solutions expert for Seesaw and Little Thinking Minds (LTM), assisting educators and administrators in their effective use of our products. You will facilitate Professional Development sessions for a diverse range of educators (and occasionally administrators) in virtual or onsite environments to drive successful outcomes with Seesaw products. Your Responsibilities: Deliver both virtual and onsite professional development and training to enhance the effective use of Seesaw and/or LTM. Regularly check your calendar, Slack, and email for updates from the team and scheduled sessions. Communicate with clients via email and phone to assist them in scheduling professional development sessions. Document and maintain notes pre- and post-session in designated systems, including sending follow-up resources to clients via email. Stay informed about the latest features of Seesaw and the support resources that may be necessary for our customers. Promptly escalate any customer issues that arise, assisting in resolution and communicating updates as necessary.

As a vital member of our team, the Field and Partner Marketing Specialist will spearhead impactful marketing initiatives across the region, ensuring measurable business growth. This position is responsible for the comprehensive planning, execution, and analysis of marketing strategies, directly contributing to our business objectives.This hands-on role demands a proactive approach in event execution, maintaining accountability for lead quality, pipeline influence, and revenue generation. You will collaborate extensively with both internal teams and external partners.Working closely with Sales and Partnerships, you’ll translate business priorities into effective marketing programs, leveraging data insights to optimize outcomes and maximize ROI.Key Responsibilities:Organize and execute 10 to 12 field and partner events quarterly in designated markets.Collaborate with internal teams to create and implement integrated marketing initiatives that align with immediate and long-term business goals.Develop co-marketing strategies with partners including AWS, Microsoft, and other strategic technology providers.Engage with Sales and SDR teams on account targeting, managing invitations, tracking attendance, and conducting post-event follow-ups.Ensure precise lead capture and qualification, facilitating timely handover to Sales.Monitor and report on event performance metrics, including revenue influence, SQLs generated, and lead-to-SQL conversion rates.Maintain event trackers and dashboards, ensuring high data accuracy in CRM updates.Identify and enhance underperforming activities through improvements in format, messaging, or execution.Support various engagement formats including roundtables, executive dinners, webinars, roadshows, and partner events.

Design and execute comprehensive performance management, compensation, benefits, and job replacement initiatives that align with the strategic goals of the Bank.Continuously assess and refine HR policies to elevate employee satisfaction and engagement.Evaluate and enhance the effectiveness of HR programs across the Bank's branches and subsidiaries.Ensure equitable and competitive salary structures; perform market benchmarking to maintain competitiveness.Oversee the administration of employee incentives and benefits, recommending changes to uphold fairness and market alignment.Conduct salary surveys and pay equity analyses, advising on adjustments necessary to retain top talent.Manage job description frameworks, performance management systems, and employee development strategies.Facilitate talent management, career progression planning, and succession strategies.Collaborate with management to identify and resolve performance-related challenges effectively.Contribute to business continuity and emergency response planning to bolster operational resilience.

Join our dynamic team at Progressoft as a Mid-Level Customer Success Specialist, where you'll be the primary advocate for our clients, ensuring they receive optimal value from our innovative financial solutions. In this role, you will drive product adoption, nurture robust customer relationships, and represent the voice of the customer within our organization. Your expertise in banking and payment solutions will be integral to fostering account growth, securing renewals, and identifying upsell opportunities.Key ResponsibilitiesEstablish and nurture strong relationships with assigned clients to enhance satisfaction.Create and implement tailored customer success plans that promote product usage and client satisfaction.Develop a systematic approach to gather and act on client feedback, continuously improving the customer experience.Analyze usage metrics and proactively address any risks to client retention or expansion.Act as the primary contact for client feedback and service enhancement opportunities.Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to address client needs and drive improvements.Conduct regular business reviews and strategic check-ins with clients, in partnership with Business Development.Champion customer feedback in internal discussions to influence product roadmap.Identify reference customers, collect testimonials, and facilitate customer engagement initiatives such as webinars or user groups.Utilize empathy, active listening, and relationship-building skills to cultivate long-lasting partnerships.

Role Overview Delivery Hero is hiring an Associate Onboarding & Training Specialist for Local Shops in Amman. This role focuses on guiding new partners through the onboarding process and helping them get started smoothly. The position plays a key part in supporting local shop owners as they learn to use the Delivery Hero platform. What You Will Do Facilitate onboarding for new local shop partners, making sure they have the tools and knowledge to launch successfully. Deliver training sessions that help shop owners understand and use the platform to improve their daily operations and customer service. Support partners as they adapt to the platform, answering questions and offering practical guidance. Who We’re Looking For Experience or strong interest in training, onboarding, or development roles. Clear communication skills and a collaborative approach. Comfort working with local businesses and helping others learn new technology.

Role overview Syngenta Group is looking for a Digital Marketing Specialist based in Amman to help drive growth in South & East Asia and America. This position focuses on building and carrying out digital marketing strategies that raise brand visibility and connect with customers across these regions. What you will do Create and execute digital marketing plans tailored to the needs of South & East Asia and American markets Track and evaluate campaign performance using analytics tools Collaborate with cross-functional teams to develop content and campaigns that reflect local market requirements Ensure digital marketing activities support overall business objectives Requirements Background in digital marketing and campaign management Skill in analyzing data and refining strategies based on results Ability to work well with teams across different regions Knowledge of market trends in South & East Asia and America

Overview Are you enthusiastic about languages, writing, and quality assessment? Join our team for an innovative language evaluation project focused on Arabic (Levantine) expertise! In this role, you will assist in training AI systems to enhance their understanding and generation of language through structured evaluation and writing tasks, all from the comfort of your home and with a flexible schedule. Your Responsibilities: - Assess AI-generated responses for accuracy, grammar, and cultural relevance. - Identify issues and provide high-quality rewritten responses. - Develop natural prompts and responses in Arabic (Levantine) to enhance conversational datasets. - Collaborate with international teams to improve AI language models. Project Details: - Start Date: ASAP - Duration: 4 weeks - Commitment: ~20 hours/week (flexible schedule) - Job Type: Freelance contract - Location: Jordan, Kuwait, UAE, Qatar, Bahrain, Saudi Arabia, Oman- Rate: $22 USD/hour Qualifications: - Teaching background preferred or experience in teaching/writing Arabic (Levantine). - Exceptional written communication skills and strong grammatical accuracy. - Familiarity with cultural nuances in Arabic (Levantine). - Comfortable with structured tasks such as preference ranking (factuality & locality), prompt-response writing, grammaticality checks, and text improvement. Important Note: Please refrain from using VPNs or IP-masking tools during the recruitment process as our security system requires accurate regional verification.

The AML Compliance Associate will play a crucial role in safeguarding financial integrity by actively monitoring, detecting, and preventing suspicious financial activities. This position is essential for ensuring compliance with anti-money laundering (AML) regulations and internal policies. The successful candidate will conduct in-depth investigations, analyze transactions, and implement robust measures to mitigate risks associated with money laundering and financial crimes.Key ResponsibilitiesCarefully review and analyze financial transactions to identify and investigate suspicious activities.Conduct thorough investigations into flagged transactions or customer accounts to ascertain potential money laundering or fraudulent activity.Ensure strict adherence to AML laws, regulations, and company policies by executing effective AML procedures and controls.Assess and report on potential risks related to money laundering and financial crimes while proposing preventive strategies.Maintain meticulous records and documentation pertaining to suspicious activities and investigations.Prepare and submit regulatory reports on suspicious activities to the appropriate authorities, ensuring compliance with all regulatory requirements.Provide essential guidance and training to employees regarding AML policies, procedures, and best practices.Utilize anti-money laundering software and tools proficiently to monitor transactions and identify suspicious patterns.Continuously monitor transactions and customer activities for behaviors or patterns indicative of money laundering or other financial crimes.Conduct rigorous due diligence on new and existing customers to verify identities, assess risk levels, and ensure compliance with Know Your Customer (KYC) regulations.Screen customers and transactions against global sanctions lists to prevent engagement with sanctioned individuals, entities, or nations.Perform enhanced due diligence on high-risk customers or transactions to gather additional information and comprehensively assess potential risks.Conduct regular risk assessments of the organization’s AML program to identify vulnerabilities and develop strategies for effective risk mitigation.Investigate internal reports or alerts related to suspicious activities or potential AML violations, collaborating with relevant stakeholders to resolve issues and implement corrective measures.Stay informed about AML laws, regulations, and industry best practices to ensure compliance and mitigate legal and reputational risks.Employ data analysis techniques and tools to identify trends and patterns indicative of money laundering or other financial crimes, providing insights to enhance detection efforts.Collaborate closely with other departments, such as legal, compliance, risk management, and law enforcement agencies, to facilitate information sharing and coordination.

Join our dynamic team at IKEA Al-Homaizi Limited as a Sales Co-worker! In this limited contract role, you will be instrumental in delivering an exceptional customer experience and driving sales growth. Your passion for helping customers find the perfect products will be key in achieving our sales targets and promoting the IKEA brand.

Role Overview ZainTECH is seeking a Systems Engineer (Contract) with a focus on End User Computing and Kiosk Solutions for its Amman office. This engineer supports, maintains, and optimizes environments that include laptops, desktops, and kiosk systems. The role centers on implementing, troubleshooting, and supporting both hardware and software to ensure high availability and a smooth user experience. This position involves close collaboration with internal teams and external vendors, particularly in environments using Dell end-user devices and SEDCO kiosk solutions. A hands-on approach to system support, incident resolution, and lifecycle management is required. What You Will Do End User Computing Support Provide technical support for laptops, desktops, and other end-user devices to keep them performing well and available. Install, configure, and maintain operating systems, applications, and user environments. Diagnose and resolve hardware and software issues quickly. Assist with device deployment, upgrades, and replacements throughout the device lifecycle. Kiosk & SEDCO Solutions Support Implement, configure, and maintain SEDCO kiosk solutions. Troubleshoot issues with kiosk hardware, software, and connectivity. Ensure kiosks meet service level requirements and operate reliably. Coordinate with vendors for maintenance, escalations, and problem resolution. Hardware & Vendor Management Oversee Dell end-user device environments, ensuring compliance with standards and configurations. Work with vendors and service providers for hardware support, warranty claims, and escalations. Track and manage hardware inventory, replacements, and asset lifecycle activities. Incident Management & Troubleshooting Respond to user requests and incidents, aiming for resolution within agreed SLAs. Perform root cause analysis for recurring problems and implement preventive actions. Maintain accurate incident, resolution, and configuration records in ticketing systems. Collaboration & Support Work closely with internal IT, infrastructure, and support teams to deliver seamless services. Provide user support and guidance to help improve productivity. Support cross-functional projects related to system upgrades and deployments. Documentation & Continuous Improvement Keep documentation up to date for system configurations, processes, and troubleshooting steps. Identify and suggest ways to improve system performance, reliability, and user experience. Contribute to knowledge sharing and ongoing improvement efforts.

Join Delivery Hero as a Specialist Procurement, where you will play a crucial role in optimizing our procurement processes. As part of our dynamic team, you will be responsible for sourcing high-quality products, negotiating contracts, and ensuring that our supply chain operates efficiently. Your expertise will contribute to our mission of delivering outstanding service to our customers.

As a Product Owner Specialist, you will play a pivotal role in the development of innovative products and services. Your primary responsibility will be to craft Business Requirement Documents (BRDs) that effectively communicate ideas to relevant stakeholders. You will also identify the technical and business requirements, translating them for technical teams while monitoring performance, troubleshooting issues, and driving product improvement initiatives.Key ResponsibilitiesConduct comprehensive market research to explore emerging trends and technologies, suggesting innovative ideas while analyzing data related to market segment preferences and penetration strategies.Analyze competitor offerings to evaluate Zain Cash’s market position within the industry.Gather and leverage customer feedback from various channels, including customer care and sales departments, to enhance products and service levels, ensuring high customer satisfaction.Define technical requirements for new products, ensuring these initiatives add value to the business.Develop concepts for new products and services, detailing their characteristics and requirements, and translating these features into technical specifications for relevant systems.Assist in designing testing scenarios, conducting tests, and troubleshooting both existing and newly developed products, ensuring technical functionality and monitoring product performance throughout its lifecycle.Collaborate in the preparation of financial business models for new products, analyzing financial aspects such as breakeven points and expected revenue.Ensure compliance with legal and regulatory requirements during product development in coordination with relevant stakeholders.Provide support, training, and guidance to sales and customer care teams regarding Mobile Money products.Monitor Key Performance Indicators (KPIs) and prepare periodic reports that include KPI results and gap analysis.Perform additional duties as assigned by the direct manager.

Join our dynamic team as a Backend Developer Specialist at Zain Cash, where you will leverage your expertise in .NET Core development, system integration, and API design. This pivotal role involves crafting and sustaining resilient backend services that drive our digital platforms. You will take charge of designing, implementing, and optimizing APIs, microservices, and database-driven features, alongside integrating various internal and external systems.The ideal candidate will exhibit strong technical acumen, experience in deploying applications on both Linux and Windows environments, and a collaborative spirit to work seamlessly with cross-functional teams in a high-availability, security-centric environment.Key Responsibilities:Design and implement high-performance, secure RESTful APIs utilizing C# .NET Core.Employ modern design patterns (e.g., dependency injection, repository pattern) to ensure scalable and maintainable backend services.Construct microservices and reusable components to meet business and platform requirements.Integrate backend systems with internal services, third-party platforms, and external APIs.Implement and oversee enterprise application integrations utilizing API gateways, service buses, or messaging systems.Guarantee secure authentication and authorization flows (OAuth2, JWT, SAML).Develop and sustain relational databases (primarily Oracle), including complex queries, stored procedures, indexing, and optimization.Ensure effective data modeling, access layer design, and transaction management.Establish and maintain unit tests, integration tests, and automated validation pipelines.Monitor, debug, and enhance backend services for performance, reliability, and security.Collaborate closely with frontend developers, QA, product managers, and business stakeholders.Translate business needs into technical specifications and robust backend architectures.Produce clear technical documentation for APIs, services, and data flows.