Captain Experience Associate jobs in Amman – Browse 12 openings on RoboApply Jobs
Captain Experience Associate jobs in Amman
Open roles matching “Captain Experience Associate” with location signals for Amman. 12 active listings on RoboApply Jobs.
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Entry Level
Join Careem as a Captain Experience Associate and play a pivotal role in enhancing the experience of our captains. This position involves engaging with our driver-partners to ensure their needs are met effectively and efficiently. You will be responsible for resolving issues, providing support, and facilitating a smooth operation for our captains. Your role will also include gathering feedback to continuously improve our services.
Careem is the leading technology platform for the greater Middle East, providing a wide range of services including ride-hailing and delivery. Our mission is to simplify the lives of our customers and empower our captains by providing them with opportunities in the gig economy.
Join Careem as a Captain Experience Associate and play a pivotal role in enhancing the experience of our captains. This position involves engaging with our driver-partners to ensure their needs are met effectively and efficiently. You will be responsible for resolving issues, providing support, and facilitating a smooth operation for our captains. Your role will also include gathering feedback to continuously improve our services.
Role overview jeeny seeks a Junior Market Intelligence Associate based in Amman. This position plays a key part in supporting the team by collecting, analyzing, and interpreting market data. The insights produced help inform business decisions and provide a clearer understanding of current market trends and consumer behavior. What you will do Assist in gathering data about markets and competitors Analyze collected information to identify trends and patterns Help interpret findings to align with company objectives Contribute to reports that influence business strategy What helps in this role Strong analytical skills Keen attention to detail Interest in market research and understanding consumer behavior
The AML Compliance Associate will play a crucial role in safeguarding financial integrity by actively monitoring, detecting, and preventing suspicious financial activities. This position is essential for ensuring compliance with anti-money laundering (AML) regulations and internal policies. The successful candidate will conduct in-depth investigations, analyze transactions, and implement robust measures to mitigate risks associated with money laundering and financial crimes.Key ResponsibilitiesCarefully review and analyze financial transactions to identify and investigate suspicious activities.Conduct thorough investigations into flagged transactions or customer accounts to ascertain potential money laundering or fraudulent activity.Ensure strict adherence to AML laws, regulations, and company policies by executing effective AML procedures and controls.Assess and report on potential risks related to money laundering and financial crimes while proposing preventive strategies.Maintain meticulous records and documentation pertaining to suspicious activities and investigations.Prepare and submit regulatory reports on suspicious activities to the appropriate authorities, ensuring compliance with all regulatory requirements.Provide essential guidance and training to employees regarding AML policies, procedures, and best practices.Utilize anti-money laundering software and tools proficiently to monitor transactions and identify suspicious patterns.Continuously monitor transactions and customer activities for behaviors or patterns indicative of money laundering or other financial crimes.Conduct rigorous due diligence on new and existing customers to verify identities, assess risk levels, and ensure compliance with Know Your Customer (KYC) regulations.Screen customers and transactions against global sanctions lists to prevent engagement with sanctioned individuals, entities, or nations.Perform enhanced due diligence on high-risk customers or transactions to gather additional information and comprehensively assess potential risks.Conduct regular risk assessments of the organization’s AML program to identify vulnerabilities and develop strategies for effective risk mitigation.Investigate internal reports or alerts related to suspicious activities or potential AML violations, collaborating with relevant stakeholders to resolve issues and implement corrective measures.Stay informed about AML laws, regulations, and industry best practices to ensure compliance and mitigate legal and reputational risks.Employ data analysis techniques and tools to identify trends and patterns indicative of money laundering or other financial crimes, providing insights to enhance detection efforts.Collaborate closely with other departments, such as legal, compliance, risk management, and law enforcement agencies, to facilitate information sharing and coordination.
Jobs for Humanity
As the Head of Customer Success at Jobs for Humanity, you will lead our efforts to ensure a seamless experience for our clients. Your role will involve strategizing and implementing customer success initiatives that elevate our service offerings and foster enduring relationships with our customers.
CXG is a leading global agency dedicated to enhancing customer experiences for premium and luxury brands. Our mission is to facilitate profitable growth by transforming transactional interactions into meaningful relationships and emotional experiences. With a robust network of over 170 customer experience experts across 70 countries, CXG empowers brands to assess their service offerings and collaborates with them to develop initiatives that foster a strong experience and business culture.Job OverviewAre you passionate about luxury brands and enjoy shopping for premium products?If so, we want to hear from you!We are seeking enthusiastic JORDANIAN NATIONALS eager to share their insights on experiences in specific luxury retail environments. As a CXG Evaluator, your role will involve conducting discreet assessments of your preferred luxury brands in sectors such as cosmetics, fashion, jewelry, watches, or automobiles, and providing invaluable feedback to enhance the customer experience.Join our team today and help us advocate for service excellence in luxury retail!
Join ProgressSoft's Summer Internship Program, a unique opportunity tailored for students and recent graduates aiming to acquire practical skills in a professional corporate setting. As an intern, you will collaborate with seasoned professionals and engage in actual projects, gaining invaluable insights into the latest technologies.Internship OverviewFlexible start dates available in June, July, August, or September based on your preference.The internship spans 4 weeks, with adjustments possible to meet university requirements.Experience hands-on learning by working alongside expert teams on genuine projects.Internship TracksYou can apply for one or more of the following tracks:Software DevelopmentQuality ControlImplementation and SupportGovernance, Risk and ComplianceBusiness DevelopmentMarketingUser Experience (UX)Project ManagementHuman CapitalDevOpsCybersecurityArtificial Intelligence (AI)Creative DesignNurseryEligibility CriteriaOpen to high school students, university students, and recent graduates.Demonstrated good academic performance.Strong communication abilities.Proficient in English, both spoken and written.Genuine interest in the selected internship track.Eagerness to learn and gain real-world experience.Relevant experience in your chosen field is advantageous.Application ProcessSubmit your CV.Attach a scanned university application if applicable.Indicate your preferred internship duration.Specify your preferred start date.List your chosen department(s).
Zain Cash Jordan
The Loyalty and Engagement Associate is integral to managing and enhancing the Zain Cash loyalty program. This dynamic role involves crafting customer-focused campaigns, overseeing a gamified points system, and nurturing strategic partnerships to increase program value. The Associate will analyze customer behavior, refine voucher offerings, monitor satisfaction levels, and derive actionable insights to drive engagement and retention. Effective collaboration across departments is essential to synchronize program efforts with both internal teams and external partners.Key ResponsibilitiesOversee daily operations of the Zain Cash loyalty program, including points accrual, redemption processes, and reward tier management.Design and implement gamified campaigns aimed at boosting engagement, transaction volumes, and point utilization.Continuously assess points utilization trends to enhance customer experience and reward structures.Analyze voucher performance, redemption behaviors, and customer preferences to inform strategic decisions.Generate reports detailing voucher value, usage rates, and campaign ROI, recommending enhancements based on data insights.Segment customers based on usage patterns and loyalty behaviors, crafting personalized offers accordingly.Conduct regular satisfaction surveys, producing reports to measure the loyalty program's effectiveness.Establish and maintain robust partnerships with third-party vendors to secure valuable offers and benefits for our customers.Negotiate partnerships that align with Zain Cash's loyalty strategy to deliver meaningful rewards.Expand the partner network to create a diverse and attractive rewards ecosystem.Develop regular dashboards and performance reports to monitor key performance indicators (KPIs) such as engagement, redemption rates, and churn.Collaborate with data and business intelligence teams to ensure accurate tracking of loyalty metrics and customer value.Transform data insights into actionable strategies aimed at enhancing retention and growth.Work closely with product, marketing, customer service, and sales teams to ensure alignment in program initiatives.Share campaign plans, updates, and performance metrics with relevant departments.Support internal training sessions related to loyalty campaigns and tools.Stay updated on trends in customer loyalty, fintech rewards programs, and gamification strategies.Examine competitor offerings to pinpoint innovation opportunities and differentiate our program.Recommend strategic enhancements to elevate the value of Zain Cash’s loyalty platform.
As a Community and Support Associate at Tamatem, you will play a pivotal role in our community support team. Your skills and expertise will help us deliver exceptional assistance to our users, ensuring their satisfaction and enriching their gaming experiences.Your Responsibilities:● Manage a high volume of user inquiries, tickets, and comments with professionalism and efficiency.● Address customer requests regarding services, products, and billing while showcasing a comprehensive understanding of our games.● Prioritize customer needs with care, compassion, and precision in every interaction.● Offer insightful guidance to users to enhance their gaming experience.● Supervise in-game chat to foster a positive and respectful environment.● Strive to exceed expectations by providing outstanding customer service and effectively resolving user issues.● Maintain open lines of communication with users, emphasizing our commitment to their needs.● Continuously seek to elevate the user experience through engagement and feedback.● Keep user databases current through proactive internal and external communication.● Gather and analyze user data to support team initiatives and report on service performance.● Regularly play our games to stay informed and offer relevant support.
Bank Al-Etihad
As an Associate Core Systems Developer, you will play a vital role in the development, support, and maintenance of the bank's software systems. Your primary responsibility will be to design and build systems that align with the specifications provided by business and system analysts.Your key responsibilities include:1. Analyzing business requirements and transforming them into functional application features.2. Writing high-quality source code with clear documentation, comprehensive logs, and ensuring timely completion of applications.3. Conducting unit and integration testing prior to launching into User Acceptance Testing (UAT).4. Performing both functional and non-functional testing to ensure system reliability and performance.5. Evaluating and updating existing applications to incorporate new features in collaboration with business analysts and product owners.6. Managing version control and maintaining detailed release notes.7. Creating step-by-step flowcharts to outline system processes.8. Recommending and implementing software upgrades to enhance existing systems.9. Diagnosing and resolving issues within systems while providing ongoing maintenance and support.10. Configuring systems for new products and change requests.11. Assisting the QA team during User Acceptance Testing.12. Complying with internal policies and regulations.
Zain Cash
Join our team as a Business Support Systems Associate, where you will play a crucial role in the development, maintenance, and oversight of our core financial systems. This position involves assisting with database operations, system integrations, reporting, and providing daily operational support to maintain system stability, ensure data accuracy, and guarantee business continuity.Key ResponsibilitiesAssist in managing and supporting core systems, including database operations and application services.Execute SQL queries and assist with data extraction, validation, and analysis tasks.Monitor system performance, troubleshoot issues, and escalate incidents as necessary.Support daily operational activities including transaction monitoring and reporting.Participate in system releases, testing, and deployment activities.Facilitate integrations with external systems and APIs (such as payment systems and reporting platforms).Collaborate with cross-functional teams (IT, Operations, Finance, Marketing) to meet business requirements.Document processes, procedures, and technical configurations for future reference.
The CEO Executive Assistant plays a pivotal role in providing comprehensive administrative and personal support to the Chief Executive Officer, facilitating seamless daily operations and allowing the CEO to concentrate on strategic initiatives. This position demands outstanding organizational skills, a high level of discretion, adaptability, and the capability to manage both business and personal matters with professionalism and confidentiality.Key ResponsibilitiesOversee and manage the CEO’s intricate calendar, coordinating meetings, appointments, and events.Organize domestic and international travel arrangements, including flights, accommodations, and itineraries.Serve as the primary liaison between the CEO and various internal/external stakeholders.Screen calls, emails, and correspondence, responding or prioritizing as necessary.Prepare reports, presentations, meeting agendas, and briefing materials efficiently.Document minutes during meetings and ensure follow-up on action items.Handle confidential documents and sensitive information with the utmost discretion.Assist in organizing company events, board meetings, and executive sessions.Manage personal tasks for the CEO when necessary, including appointments and reservations.Monitor deadlines and guarantee timely completion of tasks and projects.Support basic project coordination and follow-ups across multiple departments.
Role Overview Delivery Hero is hiring an Associate Onboarding & Training Specialist for Local Shops in Amman. This role focuses on guiding new partners through the onboarding process and helping them get started smoothly. The position plays a key part in supporting local shop owners as they learn to use the Delivery Hero platform. What You Will Do Facilitate onboarding for new local shop partners, making sure they have the tools and knowledge to launch successfully. Deliver training sessions that help shop owners understand and use the platform to improve their daily operations and customer service. Support partners as they adapt to the platform, answering questions and offering practical guidance. Who We’re Looking For Experience or strong interest in training, onboarding, or development roles. Clear communication skills and a collaborative approach. Comfort working with local businesses and helping others learn new technology.
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Join Careem as a Captain Experience Associate and play a pivotal role in enhancing the experience of our captains. This position involves engaging with our driver-partners to ensure their needs are met effectively and efficiently. You will be responsible for resolving issues, providing support, and facilitating a smooth operation for our captains. Your role will also include gathering feedback to continuously improve our services.
Role overview jeeny seeks a Junior Market Intelligence Associate based in Amman. This position plays a key part in supporting the team by collecting, analyzing, and interpreting market data. The insights produced help inform business decisions and provide a clearer understanding of current market trends and consumer behavior. What you will do Assist in gathering data about markets and competitors Analyze collected information to identify trends and patterns Help interpret findings to align with company objectives Contribute to reports that influence business strategy What helps in this role Strong analytical skills Keen attention to detail Interest in market research and understanding consumer behavior
The AML Compliance Associate will play a crucial role in safeguarding financial integrity by actively monitoring, detecting, and preventing suspicious financial activities. This position is essential for ensuring compliance with anti-money laundering (AML) regulations and internal policies. The successful candidate will conduct in-depth investigations, analyze transactions, and implement robust measures to mitigate risks associated with money laundering and financial crimes.Key ResponsibilitiesCarefully review and analyze financial transactions to identify and investigate suspicious activities.Conduct thorough investigations into flagged transactions or customer accounts to ascertain potential money laundering or fraudulent activity.Ensure strict adherence to AML laws, regulations, and company policies by executing effective AML procedures and controls.Assess and report on potential risks related to money laundering and financial crimes while proposing preventive strategies.Maintain meticulous records and documentation pertaining to suspicious activities and investigations.Prepare and submit regulatory reports on suspicious activities to the appropriate authorities, ensuring compliance with all regulatory requirements.Provide essential guidance and training to employees regarding AML policies, procedures, and best practices.Utilize anti-money laundering software and tools proficiently to monitor transactions and identify suspicious patterns.Continuously monitor transactions and customer activities for behaviors or patterns indicative of money laundering or other financial crimes.Conduct rigorous due diligence on new and existing customers to verify identities, assess risk levels, and ensure compliance with Know Your Customer (KYC) regulations.Screen customers and transactions against global sanctions lists to prevent engagement with sanctioned individuals, entities, or nations.Perform enhanced due diligence on high-risk customers or transactions to gather additional information and comprehensively assess potential risks.Conduct regular risk assessments of the organization’s AML program to identify vulnerabilities and develop strategies for effective risk mitigation.Investigate internal reports or alerts related to suspicious activities or potential AML violations, collaborating with relevant stakeholders to resolve issues and implement corrective measures.Stay informed about AML laws, regulations, and industry best practices to ensure compliance and mitigate legal and reputational risks.Employ data analysis techniques and tools to identify trends and patterns indicative of money laundering or other financial crimes, providing insights to enhance detection efforts.Collaborate closely with other departments, such as legal, compliance, risk management, and law enforcement agencies, to facilitate information sharing and coordination.
Jobs for Humanity
As the Head of Customer Success at Jobs for Humanity, you will lead our efforts to ensure a seamless experience for our clients. Your role will involve strategizing and implementing customer success initiatives that elevate our service offerings and foster enduring relationships with our customers.
CXG is a leading global agency dedicated to enhancing customer experiences for premium and luxury brands. Our mission is to facilitate profitable growth by transforming transactional interactions into meaningful relationships and emotional experiences. With a robust network of over 170 customer experience experts across 70 countries, CXG empowers brands to assess their service offerings and collaborates with them to develop initiatives that foster a strong experience and business culture.Job OverviewAre you passionate about luxury brands and enjoy shopping for premium products?If so, we want to hear from you!We are seeking enthusiastic JORDANIAN NATIONALS eager to share their insights on experiences in specific luxury retail environments. As a CXG Evaluator, your role will involve conducting discreet assessments of your preferred luxury brands in sectors such as cosmetics, fashion, jewelry, watches, or automobiles, and providing invaluable feedback to enhance the customer experience.Join our team today and help us advocate for service excellence in luxury retail!
Join ProgressSoft's Summer Internship Program, a unique opportunity tailored for students and recent graduates aiming to acquire practical skills in a professional corporate setting. As an intern, you will collaborate with seasoned professionals and engage in actual projects, gaining invaluable insights into the latest technologies.Internship OverviewFlexible start dates available in June, July, August, or September based on your preference.The internship spans 4 weeks, with adjustments possible to meet university requirements.Experience hands-on learning by working alongside expert teams on genuine projects.Internship TracksYou can apply for one or more of the following tracks:Software DevelopmentQuality ControlImplementation and SupportGovernance, Risk and ComplianceBusiness DevelopmentMarketingUser Experience (UX)Project ManagementHuman CapitalDevOpsCybersecurityArtificial Intelligence (AI)Creative DesignNurseryEligibility CriteriaOpen to high school students, university students, and recent graduates.Demonstrated good academic performance.Strong communication abilities.Proficient in English, both spoken and written.Genuine interest in the selected internship track.Eagerness to learn and gain real-world experience.Relevant experience in your chosen field is advantageous.Application ProcessSubmit your CV.Attach a scanned university application if applicable.Indicate your preferred internship duration.Specify your preferred start date.List your chosen department(s).
Zain Cash Jordan
The Loyalty and Engagement Associate is integral to managing and enhancing the Zain Cash loyalty program. This dynamic role involves crafting customer-focused campaigns, overseeing a gamified points system, and nurturing strategic partnerships to increase program value. The Associate will analyze customer behavior, refine voucher offerings, monitor satisfaction levels, and derive actionable insights to drive engagement and retention. Effective collaboration across departments is essential to synchronize program efforts with both internal teams and external partners.Key ResponsibilitiesOversee daily operations of the Zain Cash loyalty program, including points accrual, redemption processes, and reward tier management.Design and implement gamified campaigns aimed at boosting engagement, transaction volumes, and point utilization.Continuously assess points utilization trends to enhance customer experience and reward structures.Analyze voucher performance, redemption behaviors, and customer preferences to inform strategic decisions.Generate reports detailing voucher value, usage rates, and campaign ROI, recommending enhancements based on data insights.Segment customers based on usage patterns and loyalty behaviors, crafting personalized offers accordingly.Conduct regular satisfaction surveys, producing reports to measure the loyalty program's effectiveness.Establish and maintain robust partnerships with third-party vendors to secure valuable offers and benefits for our customers.Negotiate partnerships that align with Zain Cash's loyalty strategy to deliver meaningful rewards.Expand the partner network to create a diverse and attractive rewards ecosystem.Develop regular dashboards and performance reports to monitor key performance indicators (KPIs) such as engagement, redemption rates, and churn.Collaborate with data and business intelligence teams to ensure accurate tracking of loyalty metrics and customer value.Transform data insights into actionable strategies aimed at enhancing retention and growth.Work closely with product, marketing, customer service, and sales teams to ensure alignment in program initiatives.Share campaign plans, updates, and performance metrics with relevant departments.Support internal training sessions related to loyalty campaigns and tools.Stay updated on trends in customer loyalty, fintech rewards programs, and gamification strategies.Examine competitor offerings to pinpoint innovation opportunities and differentiate our program.Recommend strategic enhancements to elevate the value of Zain Cash’s loyalty platform.
As a Community and Support Associate at Tamatem, you will play a pivotal role in our community support team. Your skills and expertise will help us deliver exceptional assistance to our users, ensuring their satisfaction and enriching their gaming experiences.Your Responsibilities:● Manage a high volume of user inquiries, tickets, and comments with professionalism and efficiency.● Address customer requests regarding services, products, and billing while showcasing a comprehensive understanding of our games.● Prioritize customer needs with care, compassion, and precision in every interaction.● Offer insightful guidance to users to enhance their gaming experience.● Supervise in-game chat to foster a positive and respectful environment.● Strive to exceed expectations by providing outstanding customer service and effectively resolving user issues.● Maintain open lines of communication with users, emphasizing our commitment to their needs.● Continuously seek to elevate the user experience through engagement and feedback.● Keep user databases current through proactive internal and external communication.● Gather and analyze user data to support team initiatives and report on service performance.● Regularly play our games to stay informed and offer relevant support.
Bank Al-Etihad
As an Associate Core Systems Developer, you will play a vital role in the development, support, and maintenance of the bank's software systems. Your primary responsibility will be to design and build systems that align with the specifications provided by business and system analysts.Your key responsibilities include:1. Analyzing business requirements and transforming them into functional application features.2. Writing high-quality source code with clear documentation, comprehensive logs, and ensuring timely completion of applications.3. Conducting unit and integration testing prior to launching into User Acceptance Testing (UAT).4. Performing both functional and non-functional testing to ensure system reliability and performance.5. Evaluating and updating existing applications to incorporate new features in collaboration with business analysts and product owners.6. Managing version control and maintaining detailed release notes.7. Creating step-by-step flowcharts to outline system processes.8. Recommending and implementing software upgrades to enhance existing systems.9. Diagnosing and resolving issues within systems while providing ongoing maintenance and support.10. Configuring systems for new products and change requests.11. Assisting the QA team during User Acceptance Testing.12. Complying with internal policies and regulations.
Zain Cash
Join our team as a Business Support Systems Associate, where you will play a crucial role in the development, maintenance, and oversight of our core financial systems. This position involves assisting with database operations, system integrations, reporting, and providing daily operational support to maintain system stability, ensure data accuracy, and guarantee business continuity.Key ResponsibilitiesAssist in managing and supporting core systems, including database operations and application services.Execute SQL queries and assist with data extraction, validation, and analysis tasks.Monitor system performance, troubleshoot issues, and escalate incidents as necessary.Support daily operational activities including transaction monitoring and reporting.Participate in system releases, testing, and deployment activities.Facilitate integrations with external systems and APIs (such as payment systems and reporting platforms).Collaborate with cross-functional teams (IT, Operations, Finance, Marketing) to meet business requirements.Document processes, procedures, and technical configurations for future reference.
The CEO Executive Assistant plays a pivotal role in providing comprehensive administrative and personal support to the Chief Executive Officer, facilitating seamless daily operations and allowing the CEO to concentrate on strategic initiatives. This position demands outstanding organizational skills, a high level of discretion, adaptability, and the capability to manage both business and personal matters with professionalism and confidentiality.Key ResponsibilitiesOversee and manage the CEO’s intricate calendar, coordinating meetings, appointments, and events.Organize domestic and international travel arrangements, including flights, accommodations, and itineraries.Serve as the primary liaison between the CEO and various internal/external stakeholders.Screen calls, emails, and correspondence, responding or prioritizing as necessary.Prepare reports, presentations, meeting agendas, and briefing materials efficiently.Document minutes during meetings and ensure follow-up on action items.Handle confidential documents and sensitive information with the utmost discretion.Assist in organizing company events, board meetings, and executive sessions.Manage personal tasks for the CEO when necessary, including appointments and reservations.Monitor deadlines and guarantee timely completion of tasks and projects.Support basic project coordination and follow-ups across multiple departments.
Role Overview Delivery Hero is hiring an Associate Onboarding & Training Specialist for Local Shops in Amman. This role focuses on guiding new partners through the onboarding process and helping them get started smoothly. The position plays a key part in supporting local shop owners as they learn to use the Delivery Hero platform. What You Will Do Facilitate onboarding for new local shop partners, making sure they have the tools and knowledge to launch successfully. Deliver training sessions that help shop owners understand and use the platform to improve their daily operations and customer service. Support partners as they adapt to the platform, answering questions and offering practical guidance. Who We’re Looking For Experience or strong interest in training, onboarding, or development roles. Clear communication skills and a collaborative approach. Comfort working with local businesses and helping others learn new technology.
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