Professional Services Specialist - Remote Cities

About UsJoin Foodics, a pioneering provider of restaurant management solutions and payment technology. Established in 2014 and headquartered in Riyadh, we proudly operate in five countries, including the UAE, Egypt, Jordan, and Kuwait. Our reach extends to over 35 countries worldwide, having successfully processed more than 6 billion orders! With three rounds of funding, including a recent $170 million investment—the largest SaaS funding round in the MENA region—we are committed to driving innovation to better serve our clients.Position OverviewWe seek dynamic professionals who possess a rare combination of technical expertise and interpersonal skills. In this role, you will collaborate with our customers to implement Foodics software, provide training, and troubleshoot issues during on-site visits across remote cities in Egypt, necessitating frequent travel.Key ResponsibilitiesDeliver initial product training and on-site system setup at customer locations.Travel throughout remote cities in Egypt for installations and training sessions.Install, configure, and troubleshoot POS hardware, printers, and networking devices.Ensure full operational status of branches prior to go-live.Handle customer inquiries through our unified support line.Oversee tasks and projects, ensuring delivery aligns with service level agreements (SLAs).Complete projects and provide feedback to management for continuous improvement.Stay updated on Foodics products and features to enhance service delivery.Collaborate with Sales, Onboarding, and Support teams for seamless project execution.QualificationsBachelor's Degree in Networking, Computer Information Systems, Computer Science, or a related field.Must reside in Alexandria.1-2 years of experience in IT, software, or SaaS environments preferred.Exceptional problem-solving abilities.Strong verbal and written communication skills in both English and Arabic.Self-motivated with the ability to work independently across various initiatives.Willingness to thrive in a fast-paced environment.

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