Experienced Technical Recovery Claims Handler (Motor)

About ZegoZego is revolutionizing the motor insurance industry by empowering responsible drivers. Since our inception in 2016, we have made it our mission to simplify and lower the cost of insurance for good drivers. Our diverse clientele ranges from van drivers and gig workers to everyday motorists, all of whom are at the core of our operations. With tens of millions of policies sold and over $200 million raised in funding, our accolades include the prestigious Insurance Claims Team Of The Year 2024 from The Insurance Post's Claims & Fraud Awards. And we’re just getting started.Your RoleWe are seeking a dynamic and detail-oriented Fraud Claims Handler to enhance our Counter-Fraud team. In this pivotal position, you will analyze intricate claims networks, tackling organized fraud rings and professional enablers. Your aim will be to thwart fraudulent activities that threaten our financial stability, ensuring that Zego remains a deterrent to fraudsters while safeguarding our legitimate customers.Utilizing cutting-edge technologies, industry-standard tools, and reliable data sources, you will make informed decisions that protect both our clients and the company.Key ResponsibilitiesManagement of Organized Fraud & Complex CasesOversee a portfolio of complex organized fraud motor claims, particularly focusing on multi-vehicle incidents, staged accidents, and 'slam-on' claims.Conduct thorough investigations into Personal Injury claims, scrutinizing causation and identifying any fictitious occupants or pre-existing conditions.Challenge Credit Hire claims effectively, assessing necessity, duration, and rates, with a focus on organized fraud networks.Formulate and implement strategies for cases involving professional enablers.Map connections between claims to identify cross-claims fraud syndicates.Promote commercial sustainability by identifying and mitigating high-value indemnity losses from organized fraud, ensuring cost savings contribute directly to Zego's competitive pricing.Qualifications for SuccessFraud & Technical ExpertiseA proven background in managing organized fraud, injury, and credit hire claims, with a history of dismantling fraud networks.Strong commercial insight, balancing thorough fraud investigations with customer experience considerations.Understanding the importance of effective fraud detection in protecting both the firm and its clientele.

About Marshmallow Marshmallow’s mission is to make migration simpler for everyone. The company tackles complex challenges with a team that values fresh thinking and practical solutions. Team members are encouraged to question assumptions and actively improve processes. Growth and learning are central at Marshmallow. Employees receive support and resources to develop their skills, with the goal of making meaningful contributions and driving positive change. For more about the culture and values, see the Culture Handbook. How the Claims Team Works The Claims Team at Marshmallow operates differently from most. Speed and efficiency shape the way work gets done, with technology streamlining decision-making. Team members have the autonomy to act quickly and use data to make informed choices for customers, without getting stuck in outdated processes or slow approvals. This team values expertise and welcomes those who want to challenge old ways of working. If bureaucracy has been a frustration elsewhere, Marshmallow offers a place to work with more independence and a focus on continual learning. About the Third Party Claims Handler Role The Third Party Claims Handler joins the Settlement Team, taking responsibility for a portfolio of third-party damage and credit hire claims. The role centers on managing these claims efficiently, aiming for fair and financially responsible outcomes.

About the Role Marshmallow is looking for a Claims Fraud Investigator (Motor) to join the team in London. This role focuses on identifying and investigating suspicious activity within the motor insurance claims process. What You Will Do Review and investigate motor insurance claims flagged as potentially fraudulent Apply analytical skills to assess evidence and spot inconsistencies Help maintain a fair and transparent claims process by preventing fraud Work closely with colleagues to share findings and support ongoing investigations Location This position is based in London.

Fraud Manager - GermanyHybrid in LondonAbout UsAt iwoca, we're creating an ecosystem where small businesses can flourish. We believe that small enterprises are not mere statistics – they are vital components of our communities, the essence of our high streets, and the driving force of our economy. Since our inception in 2012, we have transformed the way these businesses access financing, streamlining a previously cumbersome and frustrating process into a seamless journey: fast, flexible funding that caters to the needs of modern businesses.Our achievements are evident: we've disbursed billions in funding to over 150,000 businesses throughout Europe, solidifying our position as one of the continent's foremost fintech trailblazers. But our journey is only beginning. Our goal? To empower one million businesses with the financial tools they truly deserve.The TeamThe DE Compliance team is an independent group of experts committed to ensuring iwoca remains a secure and reliable partner for German SMEs. This team operates at the crossroads of technology and risk management, working in close collaboration with Tech, Operations, and Risk Management to develop robust fraud detection systems. In an agile environment, the team regularly convenes to share insights on emerging fraud trends and collaborates on cross-functional projects to proactively address evolving threats.Role OverviewAs a Fraud Manager, you will play a pivotal role in shaping the security and integrity of our digital lending products. You will have the autonomy to identify emerging risks and the influence to implement both technical and strategic solutions to mitigate them.Your Impact:Identify and assess emerging fraud scenarios, including impersonation, social engineering, and account takeovers (ATO).Develop and adjust the fraud strategy tailored for the German digital lending market, ensuring an optimal balance between risk management and conversion rates.Design effective verification processes that safeguard the business while minimizing friction for our customers.Innovation & Collaboration:Collaborate with Tech and Data teams to deploy automated detection mechanisms, leveraging machine learning models and rule-based systems.Lead the selection and implementation of innovative technologies to enhance the fraud prevention toolkit.Create and conduct training programs to elevate fraud awareness across the organization and with our external partners.

At Trustpilot, we are on an exciting journey as a profitable, high-growth FTSE-250 company with a bold vision: to be the universal symbol of trust. We operate the largest independent consumer review platform globally, and while we've achieved significant milestones, there's much more exhilarating work ahead. Join us at the forefront of trust!We are in search of an inquisitive and analytical Fraud Detection Analyst to become part of our global Fraud & Investigations team. In this role, you will analyze data, identify trends, and formulate detection rules that play a crucial role in preventing fraud, thereby protecting consumers, businesses, and the integrity of our platform.You'll tackle complex and often ambiguous challenges in the dynamic landscape of online trust. If you are passionate about problem-solving, delving into data, and making a significant impact, this is your opportunity.Joining a collaborative and inquisitive team that values transparency, fairness, and humor, you will contribute to the broader Trust & Transparency team, driving change across the organization and helping us achieve our vision of being the online symbol of trust.Key Responsibilities:Analyze fraud patterns and develop a comprehensive understanding of fraudulent behavior on our platform using SQL, Google BigQuery, and Google Looker.Create rules based on your analysis to mitigate fraudulent activities across our platform.Investigate escalated cases related to potential misuse of our platform and support media, legal, and customer inquiries.Collaborate with data science experts to enhance our technological and procedural methods for identifying fraud.Work closely with engineering teams to improve internal tools and databases that bolster our fraud prevention efforts.Serve as a key resource for other departments by analyzing customer and reviewer behavior on the platform.Communicate findings from analyses and investigations to various stakeholders across the department and the wider company.Report directly to our Lead Fraud & Investigation Analyst.

About UsWakam is a leading B2B2C insurance provider specializing in crafting innovative white-label insurance solutions through our advanced Play&Plug® technology platform, serving over 80 partners. Our products are primarily delivered via APIs, facilitating seamless integration for our partners.Operating in 32 countries, Wakam is recognized as the European leader in digital and embedded insurance.We are dedicated to social responsibility and operate as a mission-driven company focused on providing transparent and impactful insurance solutions. Join Our TeamAs a member of Wakam’s UK Claims team, you will collaborate closely with internal stakeholders and external partners such as MGAs, TPAs, legal service providers, and various suppliers. Your role will be crucial in maintaining efficient claims operations, ensuring quality partner administration, and providing reliable support for the broader Claims, Underwriting, Risk & Compliance functions in the UK. Your RoleAs a Claims Administrator, you will enhance the operational efficiency of Wakam’s UK claims activities. Your responsibilities will include ensuring high-quality administration, effective coordination with partners, and reliable management of claims and complaint processes.You will serve as a vital point of contact within the UK ecosystem, contributing to the organization and compliance of operations in a dynamic environment. Key ResponsibilitiesPartner & Operational AdministrationYou will assist in the operational administration of Wakam’s UK partners, ensuring smooth daily interactions with MGAs, TPAs, legal providers, and other suppliers. Your administrative support will be instrumental in the effective management of claims-related processes.Claims & Complaints AdministrationYou will oversee the claims and complaints inboxes, manage administrative tasks related to complaints, and ensure timely escalation to the appropriate stakeholders. Additionally, you will assist with run-off account activities, such as confirming policy details, issuing NCB certificates, and validating NCB information for third parties.

Role overview Marshmallow seeks a Product Designer with a focus on Claims. The main goal is to design solutions that make the claims process simple and transparent for customers. This position shapes how people interact with Marshmallow's products, aiming for clarity at every step. What you will do Collaborate with teams across Marshmallow to develop user-friendly designs for the claims journey Create interfaces and interactions that are intuitive and straightforward Use design and user experience expertise to improve how customers navigate the claims process Location This position is based in London.

Join our dynamic team at Duffel as a Fraud Analyst in London, where you will play a crucial role in identifying and preventing fraudulent activities. Your keen analytical skills will be essential in assessing risks and implementing effective strategies to safeguard our operations. If you are passionate about leveraging technology and data analysis to combat fraud, we want to hear from you!

Unlock Your Potential with Trust.For decades, the payment clearing process has remained stagnant. At ClearBank, we challenge the norm. We strive to revolutionize banking infrastructure to be faster, safer, more reliable, and accessible to all. Here, you can think innovatively and responsibly to discover optimal solutions.When you operate in a realm of inherent trust, it fosters safety. This safety empowers you to be courageous, to question conventions, to learn from failures, and to explore new possibilities. At ClearBank, trust is at the core of our operations. We are not merely expected to earn it; we are entrusted with it. This means addressing issues promptly, discerning good risks, and understanding that the ability to act does not always equate to the necessity to do so.Your Role Awaits You:Joining our Financial Crimes Operations Models Management team as a Blockchain & Fraud Models Analyst means taking ownership of developing and maintaining monitoring controls for blockchain-based products and analyzing fraudulent payment activities. Reporting to the Senior Manager of Models Management, you will play a key role in safeguarding our financial ecosystem.Key Responsibilities:Design and optimize robust rules and models for monitoring blockchain transactions and screening for fraudulent payments, ensuring comprehensive risk coverage and operational efficiency to support our products and clientele.Analyze blockchain and payment transaction behaviors to identify emerging typologies of financial crime, such as cross-chain activities, high-risk wallet exposures, and transaction velocity risks.Collaborate with data scientists, engineers, and compliance teams to enhance monitoring performance through improved rule logic, thresholds, and outputs.Oversee the effectiveness of monitoring rules and models, maintaining rule health metrics, dashboards, and performance reports.Conduct root cause analyses of monitoring incidents and model performance issues, recommending and implementing data-driven enhancements.Engage with the 1st and 2nd Line of Defence teams, as well as external vendors, to ensure monitoring controls are well-calibrated, documented, and aligned with risk appetites.Contribute to strategic initiatives aimed at enhancing the organization's financial crime strategies.

We are seeking a dynamic and strategic Product Manager specializing in Identity and Fraud to join our innovative team at Experian. In this role, you will lead the development and execution of product strategies that enhance our offerings in the identity verification and fraud prevention space. Your expertise will help us deliver exceptional value to our clients while ensuring the highest standards of security and compliance.

Join Wise as a Senior Fraud Product Analyst and play a pivotal role in safeguarding our customers while driving innovation in fraud prevention. You will leverage your analytical skills and product expertise to enhance our fraud detection capabilities, working closely with cross-functional teams to implement effective solutions.

Join us as a Fraud Analyst in London, where we are revolutionizing the travel industry.Are you passionate about data analysis and fraud prevention? At Duffel, we are committed to simplifying travel by enhancing payment systems and ensuring secure transactions for over 4 billion airline passengers.As a part of our dynamic London team, you will play a crucial role in identifying fraudulent activities, formulating detection rules, and collaborating with our engineering and data science teams.If you thrive on solving complex challenges and making a significant impact, this is your opportunity to contribute to the future of travel!

About Shift4 Shift4 (NYSE: FOUR) simplifies global payments for businesses across many industries, processing billions of transactions each year. Learn more at www.shift4.com. Role Overview The Fraud Associate monitors daily transaction activity and investigates potential fraud within the payments sector. This position focuses on analyzing data, identifying suspicious patterns, and helping to strengthen security protocols. The role works closely with merchants, card schemes (including Visa and Mastercard), and internal teams to reduce risk and manage chargebacks. What You Will Do Investigate suspicious transactions, merchants, and third-party activities on a daily basis. Analyze fraud trends using both internal BI tools and external fraud monitoring platforms to spot patterns and respond quickly. Work with internal teams and external partners to build and implement effective fraud detection strategies. Improve reporting, tools, and processes to prevent fraud and manage chargebacks, sharing insights to enhance security. Engage with merchants and partners to assess fraud risks and recommend next steps, providing guidance on compliance and fraud-related questions for SMB clients. Collaborate with card schemes (Visa, Mastercard, Amex, Discover) on program breaches, appeals, investigations, and reporting. Stay current on chargeback and fraud program requirements, ensuring compliance and proactive management. Work with the Risk team to identify and monitor high-risk merchants. Help improve tools and workflows by questioning outdated processes and suggesting enhancements. Location This position is based in London, England, United Kingdom.

At Kriya, we revolutionize financial services with our innovative suite of tools that ensure businesses have seamless access to payments, credit, and working capital. Our solutions provide frictionless integrations and immediate credit decisions, empowering companies to thrive.Since our inception in 2011, we have successfully facilitated over £28 billion in B2B payments and granted more than £3.7 billion in credit through our business loans and working capital solutions. We pride ourselves on our extensive network of strategic partners, including Barclays Bank, Stripe, Halfords, and the British Business Bank, and continue to attract support from esteemed investors like Northzone, Barclays Bank, and Mouro Capital, a subsidiary of Santander Bank.About the PositionWe are in search of a dynamic and experienced Head of Risk to join our executive team, responsible for the comprehensive risk strategy and its implementation across the organization. This pivotal role reports directly to the CEO and holds significant visibility within the company.As the Head of Risk, you will spearhead the formulation and execution of Kriya’s enterprise-wide risk framework, collaborating closely with the Commercial, Product, Data, Finance, and Legal departments. You will manage the entire credit lifecycle—from analytics and underwriting to compliance and collections—while leading a high-performing risk team. Additionally, you will drive the integration of AI and advanced risk analytics within the risk function.This is an exceptional opportunity to influence the future of embedded finance and digital lending at a rapidly growing company.Key ResponsibilitiesFormulate and direct Kriya’s risk strategy across all business sectors, products, and geographical regions.Act as a primary advisor to the CEO and Board on risk appetite, governance, and portfolio management.Recruit, develop, and mentor a high-performing Risk team (initially comprising 8 members).Oversee collections strategies and recovery workflows, ensuring they are efficient and customer-focused.Qualifications7-10 years of experience in debt capital markets, structured finance, or corporate banking, with a proven track record in leading complex credit transactions.A degree in a STEM field, demonstrating strong analytical and decision-making skills.Located in London or willing to relocate to London.Experience in managing intricate underwriting and deal structuring processes.Exemplified leadership in various facets of risk management.Ability to construct and oversee diversified portfolios while maximizing risk-adjusted returns.Advanced analytical capabilities including financial modeling, large-data analysis, and critical credit evaluation.Strong communication and conflict resolution skills.Interest or experience in utilizing AI tools.

Join Shawbrook Bank as a Senior Manager in Fraud Risk Management, where you will lead initiatives to identify and mitigate fraud risks across our operations. You will collaborate with cross-functional teams to enhance our risk management framework and ensure compliance with regulatory standards.Your expertise will drive the development of innovative strategies to protect our customers and the bank from emerging threats. If you are passionate about risk management and have a track record of implementing effective fraud prevention measures, we want to hear from you!

Join apron as a Founder Associate specializing in Financial Crime and Fraud. In this dynamic position, you will collaborate with our founding team to develop innovative solutions that tackle pressing challenges in the financial sector. Your insights will directly influence our strategic direction and operational effectiveness.

At Zopa, we're on a mission to reshape the financial landscape, and we need a Senior Fraud Analyst to join our dynamic Fraud Analytics team. In this pivotal role, you will leverage your analytical expertise and keen judgment to combat fraud, ensuring the safety of our customers and our business. You will independently conduct in-depth fraud analyses, support incident responses, and serve as a senior analytical resource within our team. Your contributions will directly influence real-time and strategic decision-making processes, propelling Zopa forward in our commitment to innovation in finance.

About UsAt Taptap Send, we are revolutionizing cross-border financial transactions for emerging markets. Our mission is to empower families, stimulate local economies, and redefine access to essential financial services for millions.Since our inception in 2019, we have transformed the landscape of money transfers, operating across six continents and serving both high-traffic and underserved remittance corridors. We have harnessed a significant transition from traditional banking to mobile solutions, delivering digital financial services to regions previously unreachable by conventional systems. Our next phase of growth will introduce a suite of services tailored to enhance financial accessibility for diaspora communities, including local card solutions and advanced savings and payments features.Our rapid expansion is fueled by premier investors and a commitment to blending real-world impact with pioneering fintech innovation.Founded by Harvard graduates and serial entrepreneurs who have established successful companies, including Segovia (acquired) and GiveDirectly (over $300M in revenue, recognized as the fastest-growing NGO worldwide).Supported by leading investors such as Spark Capital, Canaan Partners, Reid Hoffman, and Breyer Capital.Composed of top talents from renowned organizations like Bain, Google, McKinsey, Uber, Checkout, and Bolt — we prioritize agility, humility, and a deep commitment to our mission.A diverse global team of over 250 individuals representing more than 50 nationalities and speaking over 50 languages.Driven by our core values of ownership, impact, humility, and heart, which we embody in our actions, not just our words.

Role overview Wise seeks a Staff Data Scientist specializing in Fraud Analysis to help advance fraud detection and prevention. This London-based role focuses on analyzing complex data to protect both the company and its customers. What you will do Apply advanced analytics and machine learning to identify and reduce fraudulent activities. Collaborate with teams across Wise to enhance fraud prevention systems. Produce insights that guide strategic decisions and strengthen safeguards for customers and the business.