Executive Operations Lead

About Our TeamThe Employee Tech Experience (ETX) team is dedicated to enhancing the technological interaction of all OpenAI employees throughout their journey within our organization. Our mission is to facilitate seamless experiences that guide employees at every stage of their career at OpenAI. ETX comprises various disciplines, including IT Support, Logistics, System Operations, and ITAV.About the RoleAs the Executive IT Support Lead, you will be responsible for establishing and managing a premier IT support program tailored specifically for OpenAI executives. Your role will involve designing a scalable program that adapts to the evolving needs of our leadership team while providing direct IT support. You will have the unique opportunity to shape executive support processes with the backing of our IT team to ensure our executives benefit from the most secure and efficient technology solutions.Key Responsibilities:Defining Exceptional Executive IT Support: Utilize your extensive knowledge and experience to enhance Executive IT Support at OpenAI, aligning it with the requirements of our executives.Frontline Executive IT Support: Serve as the primary point of contact for senior leaders and their Executive Business Partners (EBPs), addressing all technology needs while communicating issues, solutions, and timelines effectively.Coordination with IT and Security: Work collaboratively with a diverse team of professionals to ensure that both you and the executives are well-supported and agile.Representing IT Excellence: Proactively identify the emerging needs of executives and assist IT in resolving potential issues before they arise.Qualifications:A minimum of 8 years of experience providing Executive IT Support in high-growth environments.Exceptional communication, troubleshooting, prioritization, coordination, and delegation skills.Proven ability to build trust with executives, business partners, and peers within ETX and IT.

About Delinea:Delinea is at the forefront of securing identities for both humans and machines through intelligent, centralized authorization. Our innovative approach empowers organizations to manage their interactions seamlessly across the modern enterprise. By harnessing the power of AI-driven intelligence, Delinea’s state-of-the-art cloud-native Identity Security Platform integrates context throughout the entire identity lifecycle – encompassing cloud and traditional infrastructures, data, SaaS applications, and AI. As the only platform that comprehensively identifies all user types—including workforce employees, IT administrators, developers, and machines—we enable precise access level assignments, real-time anomaly detection, and swift threat responses. With deployment timelines measured in weeks rather than months, a 90% reduction in resource management compared to the nearest competitor, and an impressive 99.995% uptime, Delinea guarantees robust security and operational efficiency without compromise. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.We invite you to join our dedicated global team at Delinea to contribute to a safer and more secure world. Our success is built on unparalleled product leadership, exceptional engineering talent, and strategic investments from TPG. We prioritize diversity, innovation, and a culture of respect and fairness. If you are eager to challenge the status quo and push boundaries in the IT domain, we would love to hear from you!

Join Our MissionAs we approach 2026, the tech industry faces an "infinite software crisis". At Sazabi, we are pioneering a solution with our AI-native observability platform designed specifically for agile engineering teams.Welcome to Sazabi: Your Key to Effortless Application Management.Sazabi empowers teams to query their production systems in natural language, visualize operations in real-time, and diagnose issues with unprecedented speed—10x faster than traditional methods. Say goodbye to cumbersome instrumentation and alert configurations.We are proud to be backed by influencers from leading AI organizations including Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and many more.

Join Candid Health as a Customer Support Lead, where you will play a critical role in enhancing our customer experience. You will lead a team of support specialists, ensuring that our clients receive timely and effective assistance. Your leadership will help shape our support strategies and drive customer satisfaction.

About UsAt Point One Navigation, we are pioneering the next generation of precise location technologies. Our goal is to create a cohesive location platform that enhances autonomy, safety, and operational efficiency across various sectors, from robotics to transportation. Our dynamic and collaborative team excels at tackling intricate challenges, moving swiftly, and making a significant impact.Role OutcomeAs the Technical Support Team Lead, you will take charge of the quality, efficiency, and scalability of our customer support operations. This position is a player-coach role, where you will manage complex technical support issues while simultaneously developing the systems, processes, and insights necessary to scale our support as we expand.Success in this Role Means:Rapid and effective resolution of customer issues, prioritizing speed and ensuring a positive experience.The organization maintains ongoing visibility into customer challenges, feature requests, and satisfaction levels.Leadership can make data-driven product and prioritization decisions based on real customer feedback rather than anecdotal evidence.Immediate Focus AreasDeliver Exceptional Technical SupportManage a substantial volume of customer support tickets, focusing on speed, accuracy, and customer confidence.Provide consistent, high-quality communication with customers, setting clear expectations and delivering timely updates throughout the support process.Demonstrate best-in-class technical support practices through active participation and leading by example.Collaborate closely with Field Application Engineers (FAEs) and Network Operations to resolve issues efficiently and keep customers informed.Establish a Scalable Support FrameworkCreate and implement a support ticket taxonomy that accurately reflects customer use cases, technical complexity, and urgency.Develop key support metrics (e.g., response time, resolution time, backlog health) and generate simple, actionable reports.Document standard operating procedures, escalation paths, and ownership models to ensure consistency without excessive bureaucracy.

Join our dynamic team at Plaid as an Executive Editorial Lead, where you will spearhead our content strategy and editorial initiatives. You will play a critical role in shaping our brand voice and guiding the development of compelling narratives that resonate with our audience. This is an exciting opportunity to lead content creation and drive strategic communications within a fast-paced environment.

About Wealth.com Wealth.com is an advanced planning platform serving a broad range of clients in wealth management. Trusted by major financial institutions, the company blends proprietary AI with deep technical expertise. Recent recognition includes: Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards 2024 Best Technology Provider in the Trust category Top estate planning market share in the 2025 Kitces AdvisorTech Study Wealth.com fosters a collaborative workplace, encourages innovation, and has been certified as a Great Place to Work for 2025. Role Overview: Client Support Team Lead Location: Hybrid (New York City, Tempe, or San Francisco) The Client Support Team Lead will build and guide a high-performing support team at one of the fastest-growing fintech platforms. This position goes beyond day-to-day management. The Team Lead will shape the support experience, develop team members, and redesign support processes using AI, automation, and data. The goal: move from reactive troubleshooting to proactive client success, ensuring support scales efficiently as Wealth.com grows. What You Will Do Design, implement, and manage the support infrastructure. This includes ticketing systems, routing logic, escalation paths, SLAs, and a tiered support structure. Systematize current processes and introduce new solutions as needed. Lead, mentor, and support Client Support Associates. Set clear performance goals, define career paths, and establish specialization tracks as the team grows. Shift the support approach from reactive to proactive. Use product instrumentation, analytics, and client feedback to improve the client experience.

Join Airwallex as a Social Lead in Executive and Corporate CommunicationsAirwallex is revolutionizing the way global businesses handle payments and finance. As the only comprehensive payments and financial platform, we enable over 200,000 businesses worldwide, including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN, to seamlessly manage their financial operations. Our innovative solutions encompass everything from business accounts and payments to spend management and embedded finance, all designed for a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans across 26 offices globally. With a valuation of $8 billion and support from top-tier investors like T. Rowe Price, Visa, and Sequoia, Airwallex is at the forefront of shaping the future of global payments. If you are ready to embark on an exciting career journey, we invite you to be part of our mission.What We Look ForWe seek dynamic individuals who embody a builder's mindset, eager to make a substantial impact in their roles. You will possess extensive expertise and a sharp analytical approach, driven by our mission and operating principles. Your ability to move quickly and exercise sound judgment, coupled with a natural curiosity, will help you make informed decisions effectively.As a humble and collaborative team player, you will transform innovative ideas into impactful products, ensuring projects are executed from start to finish. By leveraging AI, you will work smarter and solve complex problems efficiently. Here, you will face high-visibility challenges alongside exceptional colleagues while advancing your career in the evolving landscape of global banking.About Our TeamThe Communications team at Airwallex plays a crucial role in shaping our company's reputation and building strong connections with stakeholders. We manage public relations, government affairs, and corporate communications to ensure transparent and effective engagement, advocating for our interests while navigating regulatory complexities to support our strategic goals.Your ResponsibilitiesAs our Social Lead, you will spearhead the U.S. content strategy, collaborating closely with Executive and Corporate Communications to enhance awareness and stimulate high-level discussions regarding Airwallex's unique contributions to the global economy. From supporting startup growth to empowering businesses worldwide, your role will be pivotal in driving our narrative forward.

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support function while developing a profound understanding of our platform to enable swift and effective problem resolution in collaboration with diverse teams. This position is perfect for individuals who are passionate about problem-solving, eager to learn intricate systems, and dedicated to providing exceptional support with care and accuracy.At Reevo, we prioritize cultivating a robust in-person culture and are currently in a growth phase. We expect our team members to work from our San Francisco office five days a week, as this is essential to our operational success and scaling efforts.

OpenGov builds AI and ERP solutions for local and state governments in the U.S., supporting over 2,000 public sector organizations. The OpenGov Public Service Platform helps agencies manage assets, procurement, contracts, accounting, budgeting, billing, revenue, permitting, licensing, transparency, and open data. These tools come together in the OpenGov ERP, designed to help public entities focus on their missions and make informed decisions. More details about OpenGov’s work can be found at OpenGov.com. Role overview The Lead Executive Assistant to the CEO plays a central role in supporting the CEO and executive team. This position calls for someone who is proactive, reliable, and able to exercise sound judgment and discretion. The Lead Executive Assistant is expected to anticipate needs, communicate priorities, and uphold the leadership style of the CEO. What you will do Manage complex scheduling and coordinate travel for the CEO Facilitate collaboration across departments Plan leadership offsites and team events Oversee key administrative processes Work closely with the Chief of Staff to align on priorities and decisions What matters for success Exceptional organizational skills and attention to detail Ability to handle sensitive information with discretion Strong communication and business insight Resilience and adaptability in a growth-focused SaaS environment Alignment with a CEO who values clarity, trust, and excellence

Role overview Anthropic is hiring a Data Center Portfolio Planning & Execution Lead in San Francisco, CA or New York City, NY. This role guides the planning and execution of Anthropic's data center portfolio, making sure projects support both strategic goals and day-to-day operational needs. The position calls for close collaboration with cross-functional teams to optimize resources, improve efficiency, and advance data center operations.

About Us:At Ambience Healthcare, we are not just another documentation service. We are pioneering an AI intelligence platform designed to bring humanity back to healthcare, delivering substantial ROI for health systems nationwide.Our innovative technology empowers healthcare providers by alleviating the administrative burdens that detract from patient care and their most impactful work. Ambience facilitates real-time, coding-aware documentation and clinical workflow support across various healthcare settings, including ambulatory, emergency, and inpatient environments, serving top health systems throughout North America.Our team is committed to exceptional ownership, tirelessly developing superior solutions for our health system partners. We prioritize transparency, positivity, and thoughtful engagement, setting high expectations for each other because we understand the significance of the challenges we tackle.Recognized as the top company for enhancing clinician experience by KLAS Research, featured in Fast Company as one of the Next Big Things in Tech, acknowledged as a leading AI company in healthcare by Inc., and named a LinkedIn Top Startup in both 2024 and 2025, Ambience is backed by esteemed investors such as Oak HC/FT, Andreessen Horowitz, OpenAI Startup Fund, and Kleiner Perkins. We are just getting started.Location: San Francisco, CA | Reports to: VP of People & TalentThe Role:As the Executive Search Lead at Ambience, you will take charge of executive-level recruitment for the Office of the President and CEO. You will craft the search strategy, proactively source and engage top-tier candidates, manage relationships with external firms, and spearhead closing processes in close collaboration with the CEO, President, and VP of People & Talent.This position does not come with a pre-existing playbook; you will be establishing Ambience's executive hiring framework from the ground up — developing architecture, fostering relationships, building the candidate pipeline, and executing closing strategies. The work is intense, and hours can be unpredictable, with high expectations. Executive searches do not adhere to a 9-to-5 schedule, and neither will you. This role is perfect for someone who thrives in uncertain environments, moves swiftly without compromising quality, and treats every search with the utmost seriousness — as your reputation is on the line.In return, you will receive an unparalleled opportunity: direct collaboration with the CEO and President on the key hires that will shape the future of our company, full ownership of a function you will create from scratch, and the freedom to build it your way with a commitment to achieving exceptional results. Few search professionals ever gain access to this level of influence, scope, or opportunity, particularly at a rapidly growing company like ours.

As the Customer Support Lead at Cardless, you will be instrumental in leading our customer support team to deliver exceptional service and support to our valued customers. You will manage daily operations, ensuring that the team meets and exceeds performance targets while providing a positive customer experience. Your leadership will foster a culture of excellence and continuous improvement within the team.

About Retell AIRetell AI is pioneering the future of customer service by leveraging first principles to transform the call center experience through advanced voice AI technology.In just 18 months since our inception, our innovative AI voice agents have been utilized by thousands of companies to efficiently manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. With the backing of esteemed investors such as Y Combinator and Alt Capital, we have achieved an impressive $36 million ARR, growing from $5 million at the beginning of 2025 with a dedicated team of 20 professionals.Our ambitious vision for 2026 is to develop a state-of-the-art CX platform powered entirely by AI. We aim to create intelligent AI 'workers' that will function as frontline agents, QA analysts, and managers, capable of autonomously executing, monitoring, and enhancing customer interactions.We are rapidly expanding and seeking passionate innovators eager to solve challenging technical problems, work swiftly, and make a tangible impact at one of the fastest-growing voice AI startups. Join us in shaping the future.Recognized as a top 50 AI app in a16z's list: https://tinyurl.com/5853dt2xRanked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Listed among the top-ranking startups at: https://leanaileaderboard.com/About the RoleAs the Support Engineering Lead at Retell, you will be responsible for overseeing the technical support operations of our sophisticated voice AI platform. This hands-on leadership position involves directly troubleshooting complex customer challenges, developing AI agents and automations, and leading an expanding team of support engineers.You will work at the intersection of engineering, customer relations, and product development, ensuring unparalleled reliability, swift issue resolution, and scalable support systems as Retell continues its growth trajectory.This position is perfect for individuals who thrive on resolving intricate technical issues under pressure, engaging with clients directly, and constructing systems and teams from the ground up.

Discord is looking for an Administrative Business Lead to join the San Francisco Bay Area office. This role sits within the Administrative Business Partner (ABP) team and combines hands-on executive support with team leadership. Role overview The Administrative Business Lead mentors and guides a group of Administrative Business Partners, helping shape effective administrative systems and leadership practices. In addition to leading the ABP team, this person provides high-level support to leaders in Discord’s Law & Policy organization. What you will do Mentor and lead Administrative Business Partners Deliver executive support to Law & Policy group leaders Build and maintain strong administrative partnerships Be a proactive, reliable presence for both the ABP team and organizational leaders Who succeeds in this role This position is a strong fit for those who enjoy empowering others, building leadership structures, and acting as a trusted partner within an organization.

Join Databricks, a leader in data and AI, as a Senior Executive Assistant. In this pivotal role, you will provide high-level administrative support to our executives, ensuring seamless operations and communication. Your organizational skills will be key in managing schedules, coordinating meetings, and facilitating cross-departmental collaboration.

Join DoorDash as an Executive Assistant, where you will play a vital role in enhancing the efficiency of our Engineering leadership. In this dynamic position, you will manage calendars, organize team-building activities, and oversee crucial projects, ensuring our executives can focus on making impactful decisions. As part of a fast-paced global organization, you'll collaborate closely with teams to foster an innovative culture that prioritizes customer satisfaction and operational excellence. This hybrid role requires you to work from our San Francisco HQ or Century City office three days a week, where you will contribute to our mission of being the top local delivery app.

We are seeking a highly organized and proactive Executive Assistant to support our leadership team at Infinity Constellation. This role will involve managing schedules, coordinating meetings, and facilitating communication across various departments.The ideal candidate will possess excellent time management skills, have strong attention to detail, and be capable of handling multiple tasks in a fast-paced environment.

At Samba TV, we are revolutionizing the way audiences engage with streaming and broadcast video globally through our cutting-edge data and technology. Our mission is to redefine the viewing experience for everyone, providing media companies with the insights they need to connect with new shows and movies, while enabling advertisers to effectively reach their target audiences across all devices. With a wealth of data and AI-driven insights, we possess a unique perspective on culture that is informed by our extensive global footprint.We are currently in search of a highly organized and self-motivated individual to join our team as an Executive Assistant. This pivotal role involves providing comprehensive scheduling and administrative support to enhance the daily operations of our executive team. You will be based in San Francisco and will play a crucial role in streamlining processes and anticipating the needs of the executives you support.The ideal candidate will demonstrate initiative and problem-solving capabilities, exhibiting strong organizational skills and intuition to manage scheduling, travel arrangements, and documentation essential for the success of our multiple executives. This role is vital to the seamless operation of our leadership team and will be seen as an indispensable asset to our organization.Samba TV has been recognized by Inc. Magazine as one of the fastest-growing companies in the United States and was named one of the 'most interesting ad-tech upstarts of the year' by Business Insider. We stand at the forefront of the television revolution, as the landscape of how audiences discover, watch, and interact with television is evolving. At Samba TV, we are committed to connecting the dots to better understand audience trends and viewership habits for marketers.