About the job
Join Mercier Consultancy MD and embark on a thrilling journey as a Slovak Speaking professional in the picturesque city of Sofia, Bulgaria! This role comes with the advantage of fully paid relocation, allowing you to immerse yourself in the vibrant culture of Sofia while thriving in a dynamic work environment. In this position, you will play a key role in delivering outstanding support to our Slovak-speaking clients, ensuring their needs are addressed with the utmost professionalism and care.
Key Responsibilities
- Address queries and support requests from Slovak-speaking clients through various channels including phone, email, and live chat.
- Provide clear and accurate information about our services to help clients make informed decisions.
- Resolve customer inquiries and issues promptly and effectively, maintaining high client satisfaction levels.
- Document client interactions in our CRM system, ensuring all queries are logged accurately.
- Work collaboratively with different departments to enhance the overall client experience and improve processes.
- Stay updated with company services and local trends to offer valuable insights and recommendations to clients.

