Qualifications
RequirementsFluency in Italian (both written and spoken); proficiency in English is a plus. Previous experience in customer service, advisory, or administrative positions is preferred. Exceptional communication and interpersonal skills with a focus on customer satisfaction. Strong organizational abilities to manage multiple tasks efficiently. Proficiency in CRM software and standard office tools is essential. Willingness to adapt to a new cultural environment and embrace life in Bulgaria. A proactive mindset and enthusiasm for working within a vibrant team. Commitment to relocating to Sofia, Bulgaria, with all relocation costs fully covered.
About the job
Mercier Consultancy MD is growing in Sofia, Bulgaria and welcomes Italian-speaking professionals interested in relocating. This position includes a fully paid relocation package to help make the move as smooth as possible. Join a team that values collaboration and supports clients across Italy.
What You Will Do
- Support and advise Italian-speaking clients by phone and email.
- Handle client questions, resolve issues, and maintain strong satisfaction levels.
- Manage administrative tasks for client accounts with accuracy and care.
- Work closely with colleagues to improve service processes and enhance the client experience.
- Keep up to date on company offerings and industry news to provide informed answers.
- Document client interactions and feedback to help drive ongoing improvements.
Location and Relocation
This role is based in Sofia, Bulgaria. Mercier Consultancy MD provides a fully paid relocation package for successful candidates.
About Mercier Consultancy MD
Mercier Consultancy MD is a leading consultancy group dedicated to providing exceptional service and support to our clients. With a focus on innovation and growth, we strive to create a dynamic work environment where employees can thrive and contribute to our success. Our commitment to our team is reflected in our fully paid relocation packages and comprehensive training programs.