About the job
Join Mercier Consultancy and embark on an extraordinary journey as we open up exciting positions for Icelandic-speaking professionals in the heart of Sofia, Bulgaria! This remarkable opportunity features a fully covered relocation package, enabling you to immerse yourself in Bulgaria's rich culture while utilizing your linguistic talents in a vibrant workplace. As a valued member of our team, you will deliver exceptional service and support to our Icelandic-speaking clientele.
Key Responsibilities
- Deliver exceptional customer service to Icelandic-speaking clients through various communication channels including phone, email, and chat.
- Assist clients with their inquiries, bookings, and any challenges they may face, ensuring a seamless experience.
- Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
- Work collaboratively with internal teams to enhance customer satisfaction and efficiently resolve escalated issues.
- Stay updated about our services and local insights to offer valuable information and recommendations to clients.
- Participate in team meetings and actively contribute ideas for enhancing our customer service processes.

