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Exciting Icelandic Speaking Opportunities in Sofia, Bulgaria with Full Relocation Support

Mercier ConsultancyRemote — Cyprus
Remote Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in Icelandic (both written and spoken) is mandatory; proficiency in English is an advantage. Prior experience in customer service or support roles is preferred. Excellent communication skills with a dedication to providing high-quality customer experiences. Strong problem-solving abilities and capacity to perform well under pressure. Familiarity with CRM systems and standard office software is beneficial. A passion for working in a multicultural environment and a willingness to adapt to a new country. Readiness to relocate to Sofia, Bulgaria, with all relocation expenses fully covered.

About the job

Join Mercier Consultancy and embark on an extraordinary journey as we open up exciting positions for Icelandic-speaking professionals in the heart of Sofia, Bulgaria! This remarkable opportunity features a fully covered relocation package, enabling you to immerse yourself in Bulgaria's rich culture while utilizing your linguistic talents in a vibrant workplace. As a valued member of our team, you will deliver exceptional service and support to our Icelandic-speaking clientele.


Key Responsibilities

  • Deliver exceptional customer service to Icelandic-speaking clients through various communication channels including phone, email, and chat.
  • Assist clients with their inquiries, bookings, and any challenges they may face, ensuring a seamless experience.
  • Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
  • Work collaboratively with internal teams to enhance customer satisfaction and efficiently resolve escalated issues.
  • Stay updated about our services and local insights to offer valuable information and recommendations to clients.
  • Participate in team meetings and actively contribute ideas for enhancing our customer service processes.

About Mercier Consultancy

Mercier Consultancy is a leading consultancy firm dedicated to connecting talent with opportunity. We pride ourselves on our commitment to excellence and our ability to foster a multicultural work environment that enriches both our employees and clients.

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