About the job
Mercier Consultancy Group is excited to offer fantastic career prospects for German-speaking professionals in the picturesque city of Sofia, Bulgaria! We provide a comprehensive relocation package to facilitate a smooth transition for you. Become part of our dynamic team and leverage your language skills in a vibrant work atmosphere, making significant contributions to our customer interactions and decision-making processes.
Key Responsibilities
- Interact with German-speaking clients through phone, email, and chat, delivering exceptional customer support and assistance.
- Address client inquiries, offer insights into our services, and guide them through any challenges they may face.
- Accurately document customer interactions in our systems for analysis and quality assurance.
- Collaborate with various teams to ensure customer satisfaction and enhance operational efficiency.
- Stay informed about company products and industry trends to provide effective client support.
- Assist in onboarding new processes and strategies to elevate the customer experience.

